Tài liệu UNIT 9 : SPEAKING (E.11)

Secondly , although the parking area is large , it has no security guards and I sometimes fell insecure leaving my motorbike there.. Firstly , the lobby inside the post office is too c

Welcome

to

Part B : Speaking

ORAL TEST Rearrange the clues to complete the letter below

1 Perhaps due to their stressing work , sometimes they seem a bit cold and not very helpful

2 The last point I would like to comment on is the attitude of

some of your staff

3 Secondly , although the parking area is large , it has no

security guards and I sometimes fell insecure leaving my

motorbike there

4 Firstly , the lobby inside the post office is too cramped and the seats are not enough

5 Furthermore , I think it would be much better if the post office

is open until 11:00 p.m so that customers can have more access

to your services

6 We customers often have to stand while waiting for our

transactions , causing an unpleasant scene of disorder

17 Beeston Road

Nottingham

16 th may , 2008

Dear Sir ,

I am writing to give some comments on your port office’s

services

_

_

I know that what you and your staff have done so far for the

development of the post office is encoyraging and this letter is written in the hope that your post office will be made a better

place

Yours faithfully ,

Do An Duc

Firstly , the lobby inside the post office is too cramped and the seats are not enough

We customers often have to stand while waiting for our

transactions , causing an unpleasant scene of disorder

Secondly , although the parking area is large , it has no security guards and I sometimes fell insecure leaving my motorbike there Furthermore , I think it would be much better if the post office

is open until 11:00 The last point I would like to comment on is the attitude of some of your staff , who , perhaps due to their

stressing work , sometimes they seem a bit cold and not very

helpful

Unit 9

Quiz : MATCH A & B (2’)

1. equip

2. Deliver

3. Speedy

4. Notify

5. Bother

6. Original

7. Transmit

a. Take goods , letters

b. Spend time

c. Provide

d. Send an electronic signal

e. Happening or done quickly

f. Inform

g. Existing at the beginning

1 c ; 2 a ; 3 e ; 4 f ; 5 b ;

6 g ; 7 d

Act out the dialogue and

the customer using in the dialogue ? ( p.103 )

Express money transfer Mail and parcel service

Phone calls and faxes

Press distribution

What

are the

service

s of

the

post

office

?

Work in pair

Make conversation

from suggestions

(p.104)

A.Good morning Can I help you ?

B Yes I want to have a telephone line

installed at home

A.OK Where do you live ?

B.I live at 110 NTMK St When can you

install it ?

A One week after your registration

B Can you come on Friday ?

A.Yes Do you have a telephone yet ?

B.Yeah I have one already How much is

the installation fee and monthly fee ?

A The installation fee is free and the

monthly fee is 27 thousand dong Can you fill in this form ?

Complete the dialogue for the situation:

Your best friend’s birthday is

use the Flower Telegram Service provided by the post office to send her greeting card and a bunch of red roses

on her birthday

Complete the dialogue for the situation:

Your best friend’s birthday is

use the Flower Telegram Service provided by the post office to send her greeting card and a bunch of red roses

on her birthday

Clerk : (1) _ What can I do for you ?

You : Yes , I would like to send a (2) _

_ and some (3) to my friend

(4) her (5) _

C : Right You can use our (6) _ _ It’s fast and very convenient When

(7) your friend’s birthday ?

Y : It’s (8) _

C : What kind of flowers would you like(9)

_ ?

Y Roses A (10) _of (11) _roses

(12)

C : Would you like the (13) and the

flowers to be (14) _ on (15) or a day before ?

Y : On January , 5 th It’s the best to deliver it in

the _(16).

C OK I’ll make a note for that Can you just

(17) _this form ? And don’t forget to write the (18) clearly

Good

y

Flower Telegram

To send

card

morning Fill in

address

Arrange the following suggestions into a

dialogue for newspaper subscription

Customer : for a year , please (1)

Customer : At home I live at 110 NTMK Street (2)

Clerk : Where would you like to get the newspaper ?

(3)

Customer : Oh Can I get the newspaper every

morning before 6 o’clock ? (5)

Clerk : yes , how long would you like to subscribe to

it ? (6)

Clerk : Before 6 ? Well it might be a little bit too

Customer : I’d like to subscribe to Tuoi Tre daily

newspaper (8)

Customer : OK That’s fine Thank you (9)

Clerk Good afternoon Can I help you ?

Customer : I’d like to subscribe to Tuoi Tre daily newspaper

Clerk : yes , how long would you like to

subscribe to it ?

Customer : for a year , please

Clerk : Where would you like to get the

newspaper ?

Customer : At home I live at 110 NTMK

Street.

Clerk : Ok 110 NTMK St.

Customer : Oh Can I get the newspaper every morning before 6 o’clock ?

Clerk : Before 6 ? Well it might be a little bit too early How about before 7?

Customer : OK That’s fine Thank you

Clerk : Right Can you just fill in this form ?

Complete the following dialogue

A : ?

B : I would like to subscribe to Hoa Hoc Tro

weekly magazine

A : ?

B : For a year

A : ?

B : I would like to get the magazine at home

A : ?

B : I live at 102 Tran Hung Dao Street

A : _ , please ?

B : Of course Oh , could I borrow your pen ,

please ?

What can I do for you

How long would you like to subscribe to the magazine

Where would you like to get the magazine

What’ s your address Could you fill in this form

Practice the dialogues you have learned today and prepare listening skill.