Tài liệu Unit 9 Post office

Class Date of teaching Absent students11B4 Period 53 Unit 9 The Post Office Lesson:1 Reading I.. T: Work in pair ask and answer the question+ How far is it from your home to the nearest

Class Date of teaching Absent students

11B4 Period 53

Unit 9 The Post Office

Lesson:1 Reading

I Oblectives:

1 aims:By the end of the lesson , Ss will be able to read and find the key words in

situations, information and contents of reading to relate to the facts

2 Knowledge:*Vocabulary: courteous, fascimile, notify, spacious, speedy, recipient

*Grammar: The tenses

3.Skill: Main skill: Reading

Subskill: Listening, Writing, Speaking

II Teaching aids: Hand outs, dictionary, pictures,

III Teaching method: regrate, Communicative

IV Procedures:

Teacher’s activitives Pupils’ activitives Checking in the whole lesson

1 Warm up:

T: Watching these post ofice services with the

correct translations below.

1 Express Mail Service

2 Surface Mail

3 Air mail

4 EMS mail

5 Parcel service

6 Express Money

Transfer

7 Messenger call Service

8 Facsimile service

9 Press Distribution

10 Flower Telegram

Service

P: Work in pair and macth the answer

T: call Sts to give the answer

2 Pre-reading:

a Thư chuyển bằng đường hàng không

b Dịch vụ điện hoa

c Dịch vụ điện thoại

d Dịch vụ phát hành báo

e Dịch vụ gửi fax

f Thư chuyển bằng đường bộ,đường sắt, đường biển

g Dịch vụ thư chuyển phát nhanh

h Dịch vụ chuyển phát tiền nhanh

i Dịch vụ chuyển phát bưu phẩm

j Thư chuyển phát nhanh

Answer

T: Work in pair ask and answer the question

+ How far is it from your home to the nearest

post office?

+ How offen do you go to post office? What

for?

+ What services do you think the post office

offers?

P: work in pair and answer the questions

T: call sts

T: Give some new words and ask them to

repeat

P: listen and take note then repeat

3 While-reading:

* Task 1:

T: Ask Ss to read the passages

individually and choose the option A,B, C

or D that best suits the meaning of the

italicized word

P: read the passage csilently

T: - Advise Ss to read the passages quickly

and stop at the lines that contain the words

to guess the closest meaning

* Task 2:

T-Check if Ss can answer the

comprehension questions in TASK 2

without having to read the passage again If

Ss cannot, T gets them to read the questions

carefully and gives them some tips to do the

task

+First, skim the six questions to understand

them

+Go back to the first question and locate the

2 I go to office when I need to send a letter, make a phone call, trasfer money, pay the phone bill,

subcribe( đăng ký) to a newspaper, send a fax, receice a parcel

3 The post office offers a lot of various services such as Express Mail Service, Surface Mail, Air mail, EMS mail, Parcel service, Express Money Transfer, Messenger call Service, Facsimile service, Press Distribution, Flower Telegram Service

*Teaching Vocabulary:

-equip: (v)=trang bị -spacious (adj) =roomy=rộng rãi -offer (v)= cung cấp

-well-trained (adj)=skilled=lành nghề -staff (n)= (toàn thể) nhân viên

-courteous (adj) =polite=lịch sự -parcel (n) =bu kiện, gói hàng -speedy (adj)=quickly, fast=nhanh chóng

-secure (adj)=bảo đảm, an toàn -transfer (v)=chuyển (n)= sự chuyển -notification (n)= sự thông báo

- Give and explain their choice

1.C( cramped) 2 B ( rude) 3 D ( slow)

4 C (changed)

*Expected answers

1, Thanh Ba post office is equipped with advanced technology and a spacious and pleasant front office

2, They are Mail and Parcel Service, Express Money Transfer, Phone Calls and Faxes, and Press Distribution

3, They are air mail, surface mail and Express Mail Service

information for the question by finding the

key words in the passage and mark the

place

+Read the part carefully to find the answer

-Ask Ss to work individually to do the task,

then discuss their answers with their peers

P: work in pair and then answer the

questions

* Task 3: Ask Ss to find evidence in the text

to support these statements

4 Home work:

- Summarize the main points

- Assign homework

- Prepare new lesson

4, It’s used for notifying the recipient of the time and place to receive the call

5, We have to subscribe to our favorite newspapers and magazines

*Expected answers:

1, The post office opens daily from 7a.m to 9.pm

2, We offer a very competitive rate for parcels under 15kg

3, We also have the EMS and your EMS mail will be delivered in the shortest possible time

4, We offer in less than 24 hours

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Class Date of teaching Absent students

11B4 August 25th 2010 Period 54

Unit 9 The Post Office

Lesson 2 : Speaking

I Oblectives:

1.aims:- Students should know how to practice to make requests and talking about

different postal and

telecommunication services

- Speaking for gist and for specific information.

2 Knowledge: *Vocabulary:-instal, installation, registration, surcribe,

*Structures: - take place, excuse me, what can I do for you

3.Skill: Main skill: Speaking

Subskill: Listeing, Writing, Reading

II Teaching aids:Whiteboard markes, dictionary,

III Teaching method: regrate, Communicative

IV Procedures:

Teacher’s activitives Pupils’ activitives

Checking in the whole lesson

1 Warm up:

T: ask them to look at the pictures and

answer the questions

P: answer the questions

2 Pre-speaking:

Task 1 : work in pais make a

conversation

T: - Introduce the task and go over the

questions

with the class Explain new words if

necessary

- Read the dialogue once first and ask Ss to

act out it

- Go around the class to check and offer help

P: work in pair and practice the dialouge

T: Look for examples of requests and

responses to request in the dialouge

3 While-speaking:

Task 2 (13m)

- Put Ss in pairs and ask them to make a

dialogue between a clerk and a customer

1 What can you see in the picture?

2 Where do you think these people are?

3 Who is the man? (a customer )

4 Who is the woman?( a staff, clerk)

5 What might the man want to do?

Request: Could you help me to send this document to my office by fax?

- I was wondering if you ?

- Would you be kind enough to ?

- Would you mind (V-ing) ?

- Would you please ?

- may I ?

- Could you/I please ?

- I would/'d like to please

- Can you/I ?

response: Certainly, What is the fax number?

- Yes certainly sir/ madam

Sample conversation A; Good morning, can I help you?

B: I would like to have a telephone line installed at home

A: Where do you live?

B: I live in 67 Ngoc Ha street When will the installation take place?

The customer wants to have a telephone line

installed at home

- Go around the class to check and offer help

- Call on some pairs to perform their

conversations in front of the class

- Elicit feedback from the class and give final

comments

4 Post-speaking:

( available to 11B1,2)

Task 3(15m).

Introduce the task and ask Ss to make a

dialogue

for each of the situation

Teach necessary vocabulary items

Ask Ss to work in groups of 3 or 4

- Go round to provide help

- Call on some Ss to present their dialogue

A: One week after you register B: Can you come on Friday?

A: O.K Have you got a telephone?

B: Yes, how much is the installation fee and monthly fee?

A: The installation fee is 3oo thousand dong and the monthly fee is 27 thousand dong Could you fill in this form, please? 1

A: Good morning Can I help you B: I would like to subscribe to Lao Dong daily newspaper

A: How long would you like to get the new,,

B: For a year please

A: Where would you like to get B: at home I live at 67 Ngoc Ha street

A: Ok: 67 Ngoc Ha street B: Oh can I get the newspaper every mornig before 6:30

A:Before 6:30? Well, it might be a little bit too early How about before 7:30?

B: Ok That’s fine Thank you!

A: All right Could you fill in this from please?

2

A: What can I do for you?

B: I would like to send a great card and sone fllowers to my friend on his birthday

A:right When is your friend’s birthday?

B: It’s may 6th

A: what kind of flowers would you kile

to send:

B: Roses A bunch of red roses please

A: Would you like to have the card and the flowers delivered on may 16th

or aday before

5 Home work:

- Summarize the main points

- Assign homework

- Prepare new lesson

B: On may 16th it’s best to deliver in the early morning

A: Ok I’ll make a note for that Could you please fill in this from? And don’t forget to write the recippients address clearly

Listen and remember to do at home note down

Class Date of teaching Absent students

11B4 August 25th 2010 Period 55

Unit 9 The Post Office

Lesson 3: Listening

I Oblectives:

1 aims:By the end of the lesson, students will be able to listen to a monologue about the

development of Vietnam's telephone system for details

2 Knowledge:*Vocabulary:-courteous, fascimile, notify, spacious, speedy, recipient

*Grammar: The tenses

3.Skill: Main skill: Listening

Subskill: Writing, Reading, Speaking

II Teaching aids:Whiteboard markes, dictionary,

III Teaching method: regrate, Communicative

IV Procedures:

Teacher’s activitives Pupils’ activitives

Checking in the whole lesson

1 Warm up:

T; get Sts to discuss this queation:

"Do you think more and more people are

using cell phones in Vietnam nowadays?

Why?"

P: Work in groups and discus the question

2 Pre-listening:

(10 m)

+ Is your family on the phone? What is

your phone number?

+ Does any member of your family have a

cellphone? What make is it?

+ what do you think are the advantages and

disadvantages of cellphone?

- Call on some Ss to give their answers

- Get Ss to guess what they are going to

listen

about

* New words

- Give and explains the meaning of new

words

- Guide Ss to read new words

- Call on some Ss to read new words

3 While- listening:

TASK 1:

T: -Talk about the content of the passage

students are going to listen:

You will hear some information about the

development of Vietnam’s telephone

system over the past few years.

- Ask students to listen to the tape twice

and

More and more people are using cell phones in Vietnam nowadays because

- cell phones become cheaper and come

in a wider variety of colours and styles

- There are more telecommunication companies, eg Viettel, Vinaphone, Army telecommunication

- there are many plans that customers can choose from

+ yes, we have a phone at home Our phone

number is 833891 + yes, we have a Nokia/ Samsung cell phone

+ With a mobile phone, you can contact other people easily You always feel close

to your family even when you are away from home However, you don’t have much privacy Sometimes, it’s irriting to get a call when you are sleeping or in a meeting

* Vocabulary:

- digit subscribe

- commune

- capacity

- communal

- growth

- rural network Answer key:

1 B 2 D 3.C 4 D 5 C

- Listen and do as instructions

choose the best answer ( A, B, C or D ).

P: Listen

- Ask students to work in pairs and

discuss their answers

- Play the tape again and give feedback

TASK 2:

T:- Ask students to listen again and

answer the questions

- Play the tape twice

P: work in pairs and answer the questions

- Ask students to listen and check their

own answers, then compare with each

other

- Correct mistakes

Ask representative of each group to talk

in front of the class

- Give remarks and correct mistakes

4 Home work:

- Summarize the main points

- Assign homework

- Prepare new lesson

Answer key:

1 China has the highest growth in the number of telephone subscribers.

2 In the early 1990s, there were only140,000 telephones in Vietnam.

3 In 1996, the fixed telephone numbers were changed from six to seven digits in Hanoi and Ho Chi Minh City as well as five to six digits in other provinces.

4 In 2001.

5 There are 6,014 communal post offices

in Vietnam.

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Class Date of teaching Absent students

11B4 August 25th 2010 Period 56

Unit 9 The Post Office

Lesson 4: Writing

I Oblectives:

1.aims:By the end of the lesson, Ss will be able to write a letter to express satisfaction

or dissatifation about the post office services

2 Knowledge: *Vocabulary: -puntuallt, security, pickpocket, arrogant

*grammar:Simple present tense

3.Skill: Main skill: Writing

Subskill: Reading, Speaking, Listeing

II Teaching aids:Whiteboard markes, handouts, dictionary,

III Teaching method: regrate, Communicative

IV Procedures:

Teacher’s activitives Pupils’ activitives

Checking in the whole lesson

1 Warm up:

- Give handouts and ask Ss to underline

the adjective can make people /thing

satisfied

Polite, rude, cold, helpful, spacious,

cramped, large, small, good, bad,

reasonable, expensive, cheap, realiable,

punctual, arrogant

2 Pre-writing:

* Task 1: introduce the task and ask Ss to

discuss the things that may make you

satified or dissatified with the services at

Thanh Ba post office

- Get Ss to do the task in pairs

- Go around and offer help

- Call on some Ss to express their idea

3 While- writing:

T: Guides Sts to work out the structures of

the letter they are going to write

T: - Get Ss to write their own letter in 10 m

- Get Ss to work in groups, exchange their

letters and correct each other

- Go round to offer help

P: write the letter and then corect

themselves

- Answer Polite, rude, cold, helpful, spacious, cramped, large, small, good, bad, reasonable, expensive, cheap, reliable, punctual, arrogant

Suggestions + The opening hours of the post office: It

is too early when closing at 9 p m.it would be much better if the post office opened until 11 p.m so that customers can have more access to the services

+ The quality of the equipment: Thanh

Ba post office is equipped and reliable address for the postal and

telecommunication needs

+ The security conditions of the post office:The parking area of Thanh Ba post office is not a good and security place + The attitudes of the staff: The staff are always helpful and polite to the

customers( sometimes seems a bit cold and not very helpful

Opening: Introduce who you are, say the purpose of the letter

First paragraph: Say about what you like about the service, make suggestions if possible

Closure: Thank the recipient for their time and attention Goodbye

A sample letter

Dear Sir,

I have been using the services provided by thanh Ba post office for years Now i am writing this letter in response to your request

4 Post- writing:

- Choose one letter and read it to the class

- Elicit corrective feedback from the class

and give comments afterwards

5 Home work:

- Summarize the main points

- Assign homework

- Prepare new lesson

to express my consideration Like many other customers, i find your office well- equipped and reliable for our post and telecommunications needs

Fist, i am impressed by your spacious hall and beautiful clean seats Next, the quality of your services has really improved a lot The fax machines and phones are always

working in good condition And the security condition at your office must be counted However, there are still some minor inconviences that need correcting It would

be better if your office opened until 10p.m for some late customers in need.and the last point i would like to suggest is the attitude of some clerks isn’t polite enough: they

sometimes seem to be unhelpful and abit arrogant

In sum, what your office has done so far is very encouraging I hope that your office will be a much better place for the

community

Yours sincerely

TrÇn V¨n Nam

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