Internship report at Siuki hair viet nam export co ,ltd

THUONGMAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company SIUKI HAIR VIET NAM EXPORT CO ,LTD Student Le Thi Huyen Thanh Student code 19D170248 Class K55N4 Supervisor Vu Thi Thu Trang HaNoi, 20[.]

THUONGMAI UNIVERSITY

FACULTY OF ENGLISH

INTERNSHIP REPORT

Company SIUKI HAIR VIET NAM EXPORT CO.,LTD

Student code : 19D170248

Supervisor : Vu Thi Thu Trang

With the desire to learn more about how to do commerce and apply thingslearned at university, I chose the export enterprise named Siukihair Vietnam to do

my internship Siukihair Vietnam Export Co., Ltd is a leader in the field ofmanufacturing and exporting handicrafts to countries around the world This is afavorable environment for me to be able to apply the knowledge I have learned tothe process of working during the internship at the company

To complete this report, I would like to express my sincere thanks to the helpand facilitation of the department of English, Thuongmai university for helping megain knowledge of the basic theoretical basis of the industry to apply in practice.Moreover, I would like to express my sincere and deep gratitude to Th.s Vu ThuTrang for guiding me so wholeheartedly that I could complete this summary report

I would like to thank the supervisor ( Mr Nguyen Hoang Linh – Head of salesdepartment) and my colleagues in the company for their support and guidance sothat I can directly experience and learn many things

In the implementation process, despite efforts, due to limited time andqualifications, this report cannot avoid shortcomings I look forward to yourcontributions and additions to make this report more complete.

Thank you!

ACKNOWLEDGEMENT i

LIST OF TABLES iv

Executive summary v

CHAPTER I: OVERVIEW OF SIUKIHAIR VIET NAM EXPORT COMPANY LIMITED 1

I Brief introduction of the company 1

1 The process of formation and development of Siuki hair Viet Nam factory 1

2 Organizational structure of the company 2

2 1 Departmental Diagram 2

2.2 Funtions of each department 2

2.2.1 Executive Board 2

2.2.2 Administration - Accounting Department 3

2.2.3 Marketing Department 3

2.2.4 Sales department 4

2.2.5 Storage- Logistics Department: 4

2.3 The company’s human resource structure 5

II Details about the Sales department where the internship was taken 8

I Tasks taken during the internship 9

II Difficulties and lessons at work 10

1 Difficulties 10

2 Lessons 11

CHAPTER 3 REALITY OF USING ENGLISH AT SIUKIHAIR COMPANY 12

I Description of reality in using English at Siukihair company 12

II Proposing solutions to improve English ability 12

CHAPTER 4 PROPOSING SUBJECTS OF GRADUATION 15

CONCLUSION 16

LIST OF TABLES

Diagram 1.1 Organizational structure of Siukihair Vietnam export CO.,Ltd 2

Table 1.1 Human resource structure by gender and department ( unit : person) 5

Table 1.2 Human resource structure by education level ( unit : person) 5

Table 1.3 Human resource structure by age ( unit: person) 5

Table 2.1 Result of business performance of the company from 2020 to 2022 7

CHAPTER I: OVERVIEW OF SIUKIHAIR VIET NAM EXPORT

COMPANY LIMITED

I Brief introduction of the company

Siuki hair Viet Nam factory is one of the top companies of Vietnam whichspecializes in exporting hair materials to make wigs to countries in the world Theygained lots of experience and achievements over the past years with hair businessand research The company can understand the demands and expectations of theircustomers

 English name of the company: SIUKI HAIR VIET NAM EXPORT

COMPANY LIMITED

 Vietnamese name of the company: SIUKI HAIR VIET NAM EXPORT

CO.,LTD

 Address: Vinaconex 1 building, 11 Khuat Duy Tien street, Thanh xuan,

Ha Noi city, 10000, Vietnam

of establishment and development, the company has become suppliers of thousands

of customers and vendors worldwide

Up to now, the company is one of the largest and reputable hair exporters inVietnam having a good production facility as well as working environment, thecompany has been creating jobs for hundreds of local workers In addition, theenterprise has gradually completed the proper and professional working process.The working environment and corporate culture are improved, attracting a lot ofemployees at the office.

With the motto “ Quality - time - service” , continuous efforts to improvequality, fast production progress and best service quality, the company continues toexpand and develop many selling channels such as ecommerce platforms likeAlibaba They are looking for new potential markets like Europe Having a specificbusiness strategy, the company has initially had significant results

2 Organizational structure of the company

2 1 Departmental Diagram

Diagram 1.1 Organizational structure of Siukihair Vietnam export CO.,Ltd

2.2 Funtions of each department

2.2.1 Executive Board

The Board of Directors of the company is the person who is legallyresponsible for the business activities of the enterprise, with the task of operatingthe business according to the vision, strategy and goals that the business aims to

Board of directors

Production

team ( the

factory )

Sales department

Storage - Logistics department

Administration - Accounting Department

Marketing department

They develop and maintain production and business activities of the enterprise

in all divisions and departments; decentralize positions and positions for employeesaccording to their capacity and forte; manage, train and guide the staff so that eachemployee, each department operates effectively and efficiently

Make decisions on business activities such as: planning and executingactivities according to business strategies so that the business process can achievegood results and earn high profits

Building and maintaining cooperative relationships with partners andcustomers so that the company can expand its scale and market, increase its prestigeand affirm its brand

2.2.2 Administration - Accounting Department

Accountants perform professional financial and accounting work at thecompany in accordance with the State's regulations such as management, statisticsand accounting of financial related activities of the company Meanwhile, theyinspect the implementation of business plans, financial revenue and expenditureplans, and check the preservation and use of assets, supplies and capital

One of important mission is to track the movement of cash flow in thecompany from there to report to the company's management board, helping theexecutive board's decision-making activities become more effective, in line with thecompany's financial situation In addition, together with other departments, itcreates a network of information for human resource and financial management

2.2.3 Marketing Department

It helps to manage the company's marketing-related activities: defining thecompany's goals, customer segments, markets and brand positioning From there,set out marketing and advertising plans and strategies on the media to conveyproduct and brand information to attract potential customers and promotecustomers' purchasing behavior, improve the effectiveness of products and services.sales results

Marketing staff participate in research on market trends, customerconsumption trends, update information from sales reports, activity reports to draw

evaluations, conclusions and promptly make marketing strategies suitable to meetthe needs of customers as well as the market.

2.2.4 Sales department

This is the department that directly approaches customers with the task ofintroducing products and services to customers, finding potential customers to beable to generate revenue according to the set goals Sales department is divided into

2 divisions in charge of selling on different platforms, namely Sales department(specializing in selling on social media channels: facebook,instagram, whatsapp andwebsite) and e-commerce department (specializing in sales on social mediachannels like alibaba)

Sales Department with tasks:

 Planning, strategy to approach, exploit customer needs

 Organize and carry out business activities such as: consulting, answeringquestions about product-related parameters, when customers have a need to buy,they will notify the cost and payment method, order shipping and placing orders forcustomers

 Handle post-sale order issues such as exchange, refund, etc

 Implement and comply with the plans according to the set businessstrategies to ensure that they are implemented in the right process and effectively

 E-commerce department with tasks:

 Monitor customer feedback on products and services to make changes toproducts, outreach strategies, etc to attract customers

 Handle problems arising from orders and other related issues

 Update daily and monthly reports to understand important indicators,evaluate good or bad so that there are adjustment plans, and coordinate with otherbusiness departments to come up with plans reasonable changes, improve businessefficiency

2.2.5 Storage- Logistics Department:

Merchandise management: coordinate, rotate, and ensure that the amount of

ensure the warehouse is arranged reasonably, convenient for inventory and import export goods Goods are well preserved, good warehouse security, avoiding loss.Always update the correct inventory data to ensure a smooth sales process,always promptly handle defective products to notify the factory and supportexchange and refund products for any reason related to the product.

-Management of transportation and delivery: Choose the right shipping agent,ensure delivery according to the criteria of fast, complete and accurate delivery

2.3 The company’s human resource structure

After more than 10 years of establishment and development, Siukihaircompany now has a team of high quality, creative and experienced personnel whoare well-trained according to professional knowledge and expertise

Executive

board

Factoryworkers Sales

department

Logisticsdepartment

Storage-Marketingdepartment

Administratio

n andAccountingdepartment

Total

Table 1.1 Human resource structure by gender and department ( unit : person)

( Resource : Administration – Accounting department )

Table 1.2 Human resource structure by education level ( unit : person)

( Resource : Administration – Accounting department )

Table 1.3 Human resource structure by age ( unit: person)

( Resource : Administration – Accounting department )

Reviewing from the tables, we can see that the human resources level of thecompany is mostly university level (people) and the working age is also very young,

so the company's employees are evaluated as dynamic, creative, high professionalpersonnel who make a great contribution in the development of the company

3 Business field of the company

Siukihair Company is a reputable company in the field of manufacturing andexporting hair in Vietnam The company conducts the business in the form of B2Bsuch as a wholesaler, produces and distributes products to businesses which are hair

or wig vendors The market which the company is operating and supplying goods isthe African market, mainly Nigeria In addition, the company also has market share

in other markets such as the US, the UK, Italy The main products that thecompany is dealing in are hair materials in various lengths, colors and qualityframes to serve different needs of customers

The company's sales channel is mainly through social networking platformssuch as Instagram, Whatsapp, and the company's website

In addition, Siukihair is expanding its business form to B2C ( Business toClient) through the Alibaba platform, targeting retail customers who are mainly inthe European market With a diverse product catalog , good product quality as well

as good service, Siuki is increasingly asserting its brand in the international hairmarket and promises to be chosen and trusted by many customers

4 Business development orientation

Improving product quality: The company continues to promote multi-channelsales of products to build the Siuki brand, occupy a large market share in thisindustry, and research other products to increase sales as well as expanding theenterprise's market share in the market

Towards customer experience: The company always wants customers to havethe best product experience by always enthusiastically consulting customers'questions, providing many preferential programs to customers and ready to supportcustomers support whenever the customer needs it And aim to become the bestcustomer service company

5 Observing the business performance of the enterprise in the last 3 years.

Table 2.1 Result of business performance of the company from 2020 to 2022

II Details about the Sales department where the internship was taken

I am working in the Sales department which is one of the most important andindispensable parts of any company The department consists of 5 sales teams and

an Alibaba team The department is more and more developing and contributing alot to the achievements of the company Sales department has functions and tasks interms of promoting and distributing the products and services of the business toconsumers as well as acting as an advisor to the Board of Directors and coordinateswith other departments The department plays a vital role in developing the businessstrategies to increase sales numbers, profits, helping the company grow anddevelop stronger and stronger

Undeniably, the department has particular missions First, it helps research andimplement to reach the target market and customers, develop strategies for productintroduction and market expansion to attract customer’s interest Salesrepresentatives also need to plan and executive business activities as well ascalculate and report on the cost of products and services, to have a basis for signingcontracts with customers Besides, it is important to execute orders to ensure thenecessary quantity of products and take measures to increase the source of goods tomeet the needs of the market Moreover, Employees build and develop goodrelationships with existing customers and expand relationships with new customers.Last but not least, the department would propose marketing strategies as well assolutions to improve business performance in each specific period

CHAPTER 2 INTRODUCTION ABOUT THE INTERNSHIP

PROCESS AT THE SIUKIHAIR COMPANY.

I Tasks taken during the internship

I have taken the internship from December 1st, 2022 to February 10th, 2023 atSiukihair Vietnam company Although the internship period at the company was nottoo long, I had the opportunity to interact and get acquainted with the actualworking environment as well as learn and experience the assigned tasks underenthusiastic guidance of the director and colleagues in the company During thisinternship, I had a deep understanding of the working process in the field of sales,international customer service, especially the process of exporting goods to foreigncountries Since then, I have partly applied my English skills and economicknowledge to practical work

Specifically, during the first days in the internship at the company, I wasacquainted with the departments in the company, as well as the personnel andcolleagues Before getting into the practical tasks, I learned about the company'sproduct overview, about the types of products with different characteristics, thecompany's main products, then got an overview as well as understood more aboutthe product

Along with that, I learned about the market and customers of the hair industry,which is about what the company’s target market is, who are our potentialcustomers, and ways to find and approach customers In the meantime, I learnedabout the sales and payment process Learning general knowledge in advance helps

me a lot in shaping my upcoming work and tasks

In the next stage, I begin to perform the tasks of the job such as findingcustomers, contacting offers, introducing the company's products, quoting, andsupporting customers when needed I built a social network account to post imagesand information of products, as well as a way for customers to directly reach me.Next, I would take orders from customers, make invoices, receive payments, notethings about customer orders and send orders to the factory During that process, I