Internship report at Benative vietnam

LIST OF TABLES AND FIGURES1 Image 1.1 The Logo of Benative Vietnam 2 Image 1.2 Benative Vietnam at Quoc Oai, Ha Noi 3 Diagram 1.1 The structure of SOFL Education 4 Diagram 1.2 The organi

THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

- -INTERNSHIP REPORT BENATIVE VIETNAM

Supervisor: Do Bich Dao

Student code: 19D170050

Ha Noi, 2023

Dear to: - Teachers at Thuongmai University

- Supervisor and all of the staff in BENATIVE VIETNAM.

As a final-year student at Thuongmai University, I was fortunate to have theopportunity to experience the role of an intern teacher at Benative Vietnam After amonth of working here, I have gotten a lot of support from everyone in thecompany, especially my supervisor - Ms Nguyen Thi Ly

First of all, I would like to sincerely thank the support Teacher Do Bich Dao who has always been by my side and guided me throughout the past several days.With her dedicated support, I was able to quickly adapt to the new workingenvironment, learn new knowledge, and express myself well in the workplace, andmost importantly, she gave me advice on how to present my internship report

-Besides, I would like to thank the members of the Academic Department ofthe center in particular and all the company's employees in general for helping andcreating a favorable environment for me to complete the internship program This is

a valuable opportunity for me to put my academic knowledge into practice and learnthe fundamentals of writing my internship report And at the same time, I am likely

to learn and gain a lot of experience in the field of teaching

Last but not least, I would like to express my deepest gratitude to all theEnglish teachers at Thuongmai University, who have been dedicated to teaching methroughout the years In the process of making the internship report, I inevitablymade certain mistakes, so I really hope to receive sympathy from the teachers Atthe same time, I look forward to receiving suggestions from teachers andsupervisors so that I can improve my knowledge Thank you sincerely

Hanoi, February 5th, 2023

StudentNguyen Thi Thu Trang

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TABLE OF CONTENTS

ACKNOWLEDGEMENT……… i

LIST OF TABLES AND FIGURES iv

LIST OF ABBREVIATIONS v

INTRODUCTION vii

CHAPTER 1: GENERAL OVERVIEW OF BENATIVE VIETNAM 1

1.1 Introduction about BENATIVE VIETNAM 1

1.1.1 General information about Benative Vietnam 1

1.1.2 The process of foundation and development of Benative Vietnam………… 2

1.1.3 Vision, Mission, and Core Values of Benative Vietnam 3

1.1.4 Organizational structure of Benative Vietnam 4

1.1.5 Functions and Roles of Departments in Benative Vietnam 5

1.1.6 Financial situation of Benative Vietnam ……… 8

1.2 Information about the internship department - Academic Department 7

1.2.1 The roles of the Academic Department 7

1.2.2 The tasks of the Academic Department 8

CHAPTER 2: INTERNSHIP PROCESS IN BENATIVE VIETNAM 9

2.1 The tasks in the internship process at Benative Vietnam 9

2.1.1 English Teacher 9

2.1.2 Teaching assistant for foreign teachers 9

2.2 The difficulties and experiences at Benative Vietnam 10

2.2.1 The difficulties at Benative Vietnam 10

2.2.2 The experiences at Benative Vietnam 11

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN BENATIVE VIETNAM 13

3.1 The usage of English at work in Benative Vietnam 13

3.1.1 The current situation of the usage of English 13

3.1.2 The advantages 13

3.1.3 The disadvantages 14

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3.2 Proposing solutions to improve the quality of using English in the workingenvironment at Benative Vietnam 15CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATIONTHESIS 18CONCLUSION 19REFERENCES 20

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LIST OF TABLES AND FIGURES

1 Image 1.1 The Logo of Benative Vietnam

2 Image 1.2 Benative Vietnam at Quoc Oai, Ha Noi

3 Diagram 1.1 The structure of SOFL Education

4 Diagram 1.2 The organizational chart of Benative Vienam

5 Table 1.1 Revenue over the years (million VND)

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In the integration trend today, English has become an indispensable tool inhuman communication and business activities In Vietnam, English was alsointroduced as a compulsory subject at all educational levels many years ago Thereare a lot of English training institutions established, which means that the demandfor learning English is very large, especially for students of all ages Nowadays,even parents are aware that English is the golden key to a successful future for theirchildren, so they decide to expose their children to English very early

Coming from that need, Benative Vietnam was established to create aprofessional English learning environment for children With more than ten years ofdevelopment, Benative Vietnam has attracted many students and achievedremarkable achievements in the field of English training for young learners Inaddition, the center also cooperates with major partners such as preschools, primaryschools, and junior high schools in the area, building a professional training systemthat has created the reputation of the center

With the permission of the English Faculty of Thuongmai University and theleadership of Benative Vietnam, I had the opportunity to learn and research thecenter in general Through the internship process with the dedicated guidance ofinstructor Do Bich Dao, especially the supervisor and colleagues at the company, Ihad the opportunity to work and accumulate information to summarize theinternship report The report consists of four parts:

Part 1: Overview of Benative Vietnam

Part 2: Introduction to the internship process at Benative Vietnam

Part 3: The use of English in Benative Vietnam

Part 4: Suggestion for the subject of the graduation thesis

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CHAPTER 1: GENERAL OVERVIEW OF BENATIVE VIETNAM

1.1 Introduction about BENATIVE VIETNAM

1.1.1 General information about Benative Vietnam

- Name of unit: BENATIVE VIETNAM

- Vietnamese name: Trung tâm Anh ngữ Benative Kids

- Address: Dai Tao, Dai Thanh, Quoc Oai, Ha Noi

Image 1.2: Benative Vietnam at Quoc Oai, Ha Noi

Benative Vietnam was established in 2012 under Minh Duc Service andTraining Company Limited Benative Kids English Center, another name ofBenative Vietnam, has grown enormously over the past ten years and now has acomprehensive foreign language education system with five campuses in variousareas of Hanoi

1.1.2 The process of foundation and development of Benative Vietnam

Benative Vietnam is a subsidiary of SOFL language center - Minh DucService and Training Company Limited (SOFL EDUCATION) SOFLEDUCATION, which was founded in 2008, is confident that it is a prestigious andtop-quality center, reaching out to the foreign language training market with threemain languages: Chinese, Korean, and Japanese With unremitting efforts, SOFLEDUCATION was honored to receive the certificate of “perfect service” from thesurvey program “Reliable products, perfect services, preferred brands in 2017”organized by Intellectual Property and Creativity magazine

After a few years, most people were aware of the importance of mastering aforeign language, specifically English, as global integration became an inevitabletrend At that time, the company also caught the wave of drastic changes in

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children's language learning, affirming that English is the golden key to children'ssuccess in the future

Benative Kids English Center has grown and developed a comprehensiveforeign language education system for children ages four to fourteen Benative isbased on the principle of receiving children's native language and assisting them innaturally familiarizing themselves with and learning English with the ability tolisten, speak, and communicate in the child's first language After ten years ofpursuing the mission of "thinking in English, communicating in English," as well asthe desire to give children strength and broaden their horizons in the future,Benative Vietnam has been fortunate to receive the faith of thousands of parents andobtain a great deal of recognition with the achievements of students However, inthe next 5 years, the company aims to attain a greater achievement, which is to build

a strong Benative Vietnam system operating in many facilities across the country

The long-term goal portrays a mature, innovative, and creative Benative, toprovide a comprehensive education, make English a second language for children,and help children gain access to an English environment as soon as possible.Besides, the company affirms that it will always listen and overcome obstacles inorder to provide a completely foreign language playground for the mentaldevelopment of children

1.1.3 Vision, Mission, and Core Values of Benative Vietnam

Vision:

- Benative Vietnam is oriented to become an English training center inVietnam that is at the forefront of innovation, diversification, high-quality learningmethods, and cutting-edge facilities Also, it continues to strengthen its position inthe education and training industry in Vietnam

Mission:

- For learners: Benative Kids English Center focuses on developingcommunication skills and helping children approach English naturally, therebybuilding confidence and the ability to use the language fluently

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- For society: Benative Vietnam educates and trains millions of Vietnamesepeople to become fully qualified and capable of working in English Provide high-quality human resources for organizations and businesses.

- For employees: Benative creates a Positive - Fair - Disciplined workingenvironment Employees can improve their foreign language skills for long-termpersonal development

- Innovation: Benative Vietnam will always try to develop and innovate to findthe best version of children

1.1.4 Organizational structure of Benative Vietnam

Diagram 1.1: The structure of SOFL Education

Diagram 1.2: The organizational chart of Benative Vienam

1.1.5 Functions and Roles of Departments in Benative Vietnam

Academic Department:

This is a board specializing in English language teaching for learners fromfour to fourteen years old The department is clearly divided into two main areas ofeducation: preschool and elementary school The main duties of the department are:

- Examining the input and providing students with reasonable course material

- Distributing and organizing classes for learners with five to seven childrenper preschool class and five to fifteen students per elementary class

- Managing and arranging teachers, teaching materials, and the center's lecturequality

- Sending English teachers to the partners such as preschools, primary andsecondary schools to teach

HRDepartment

S&MDepartment

PreSchool

Education ElementaryEducation

- Implementing annual programs at the center such as Teacher's Day,Children's Day, Christmas, …

- Managing classroom facilities at the centre and decorating to create a funlearning space for students

- Issuing certificates of course completion and quality outcomes for students Accounting Department:

- Keeping track of the center's income and outlays: capital, revenue, costs,liabilities, and fixed assets (tools, tools, raw materials )

- Assisting management in decision-making by appropriately presentingfinancial data and planning based on projections of projected business needs andresource availability Giving comments on the management, direction, oversight,and control of the company's internal financial policies' compliance

- Developing financial rules for the process of revenue and expenditure, salaryand bonus, and tuition fees, …

HR Department:

The department is on duty managing the center's human resources, whichincludes recruiting new teachers and employees to meet job requirements andmanaging current staff:

- Training new teachers to meet the quality of teaching for students,popularizing knowledge about the center as well as the company's curriculum,products, and services for teachers

- Recruiting and training quality sales and marketing teams to meet thecompany's monthly/yearly targets

- Managing documents, contracts, and administrative procedures of the centre,managing labor protection, policies, and health care workers such as socialinsurance in accordance with the law and the company

- Receiving and responding to feedback from students and parents, as well asproviding student support services as needed

Sales and Marketing Department:

- Researching new English teaching methods to keep up with the trend,reporting it to the Academic department for review, editing, and supplementing tomatch the center's criteria

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- Researching new trends in young people's access to English, and timelyapplication in teaching so that learners could reach high efficiency

- Introducing new learners to the company's courses and services, as well asdisseminating the center's modern teaching methods to students and parents ofchildren enrolled at the center

1.1.6 Financial situation of Benative Vietnam

(million)

Growth rate (%)

Table 1.1: Revenue over the years (million VND)

In the past five years, Benative Vietnam has made significant financialprogress, while affirming its position in the education area in general According toinformation gathered from the accounting department, the company's revenue isquite high and has not decreased over the years However, during the difficultperiod with the covid-19 epidemic in 2020-2021, although revenue still increasedslightly, the growth rate decreased significantly compared to 2019-2020 In 2022,when the social distancing directive was rejected, the revenue ratio has increasedsharply to 32,50% compared to 2021 With such impressive numbers, BenativeVietnam is increasingly becoming prestigious and gaining a foothold in theeducation area

1.2 Information about the internship department - Academic Department 1.2.1 The roles of the Academic Department

The Academic Department is responsible for planning the curriculum forfour- to five-year-olds in kindergarten and lesson plans for students from six tofourteen years old at the elementary level Also, English teachers from thedepartment will directly organize these classes Besides, teachers could provideextra-curricular support for weak students to keep up with the class's progress

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Furthermore, for significant holidays such as Teachers' Day, the OpeningCeremony, Children's Day, and Christmas, the department will organize fantasticgames, activities, and programs for children.

1.2.2 The tasks of the Academic Department

- At the facility where the internship is taking place, the academic department is incharge of teaching English to partners, including five pre-schools, three elementaryschools, and two local middle schools

- Preparing lesson plans and learning materials, creating lecture slides with a number

of specific lessons to support teachers in transmitting knowledge to students

- Building and organizing lesson-related programs, creating some interestingactivities to reinforce students' knowledge

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