INTERNSHIP REPORT Tan tai limited company

LIST OF TABLES AND CHARTSDiagram 1.1: Organizational structure of Tan Tai Limited Company Table 1.2: Academic record of sales staff Picture 2.1.. • Collection, recycling of plastic prod

TABLE OF CONTENTS

INTRODUCTION ii

LIST OF ABBREVIATIONS iii

LIST OF TABLES AND CHARTS iv

PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY 1

1.1 An overview of Tan Tai Limited Company 1

1.1.1 Brief introduction of Tan Tai Limited Company 1

1.1.2 Process of establishment and development 1

1.1.3 Major business areas 2

1.1.4 Organizational structure 2

1 2: Introduction to Internship - Sales Department 3

PART 2 : INTERNSHIP PROCESS 5

2.1.Tasks given during the internship 5

2.1.1.Introduction 5

2.1.2 Task 5

2.2 Difficulties and lesson 7

2.2.1 Difficulties 7

2.2.2 Lessons 7

PART 3 : SITUATION OF USING ENGLISH IN WORKPLACE 9

3.1 The situation 9

3.2 Proposed research proplems 10

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PART 4 : PROPOSING GRADUATION THESIS TOPIC 11 CONCLUSION 12 REFERENCE 13

INTRODUCTION

In the context of Vietnam joining and officially becoming a member of the WTO, the market is expanding and businesses are expanding their business to enhance their position domestically and internationally thanks to opening policies and attracting foreign investment In addition, domestic enterprises also acquire technology, management skills, business management, marketing, brand building abroad

However, in addition to these development opportunities, enterprises also face many challenges and difficulties Since joining the trade organizations, the Vietnamese economy has been more exposed to internal weaknesses, firms face fierce competition This requires businesses to develop strategies and plans in a rational and effective way

At the same time, businesses also need to strengthen their business capabilities in many ways In particular, the use of English in commercial business is seen as a barrier

As a company operating in the field of trading plastic products for industry, agriculture and consumer, Tan Tai Co., Ltd is constantly trying to rise in the business process to maximize the potential and achieve the highest economic efficiency The company has built its reputation based on business policies that meet the needs of the market, market research activities and customer service ideal

At the introduction of the Faculty of English – Thuong Mai University, I was fortunate to have the opportunity to experience the role of trainee business of Tan Tai Co., Ltd With the help and guidance of the Board of Management and staff of the company, I have conditions to apply the knowledge that I am learning in practice and

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at the same time find out the basic information to serve for the completion of the internship report

I would like to send my sincere thanks to the teachers of English Department – Thuong Mai University and the staff of Tan Tai Co., Ltd helped me complete this report I look forward to receiving comments and help from the teacher to complete his report

Hanoi, January 26,2018 Student

Phung Thi Anh Khanh

LIST OF ABBREVIATIONS

iii

LIST OF TABLES AND CHARTS

Diagram 1.1: Organizational structure of Tan Tai Limited Company Table 1.2: Academic record of sales staff

Picture 2.1 My working position at the Sales Department

iv

PART 1: AN OVERVIEW OF TAN TAI LIMITED COMPANY

1.1 An overview of Tan Tai Limited Company

1.1.1 Brief introduction of Tan Tai Limited Company

Name of company: Tan Tai Limited Company

Transaction name: Tan Tai plastic CO , LTD

Type of business: Limited

Business license No 0502000380 Nhu Quynh industrial zone, Nhu Quynh town, Van Lam district, Hung Yen province

Tel: 03213 985963

Fax: 03213 985 963

Email: tantaiplastic @ gmail com

Director: Mr Phung Huu Tai

Number of employees: 134 people

1.1.2 Process of establishment and development

Tan Tai Co., Ltd is a privately-owned company with its headquarter located in Nhu Quynh Industrial Zone, Nhu Quynh Town, Van Lam District, Hung Yen

Province Established on March 26, 2005, the company is an independent business unit with its own legal status, own seal, funded and opened bank accounts operating under the regulations of the State

In 2005 the company was established and operated to this day Over 13 years of operation, the company has encountered many difficulties and challenges The original goal is to produce products that meet the market demand and meet the needs of customers In the first years, the company faced with difficulties in terms of capital and customers so the products of the company were not diversified and did not have the necessary resources to compete in the market economy school However, the company is constantly striving to find ways to diversify products to improve the quality of products In order to do this, the Board of Directors of the company boldly borrowed capital from banks to invest in modern technological lines, change

production processes, seek customers, train experienced and talented staffs

1.1.3 Major business areas

The market of the company includes both domestic and foreign enterprises In

particular, the North concentrated in big cities such as Hanoi, Hai Phong, Lang Son, Hai Duong, Bac Giang Central provinces are concentrated in provinces such as Thanh Hoa, Nghe An Southern provinces are concentrated in Ho Chi Minh City, Binh Duong and some provinces in the South West Products of Tan Tai Company have been imported to the markets of countries in the world such as America, Japan, China, Thailand In the early years of establishment, the market of enterprises was very small, only few provinces in the North Today, the company is constantly striving to expand its market

Tan Tai Limited Company's plastic factory is operating with complete

equipment, synchronous machine system, selective equipment imported from Taiwan and Japan Apply advanced science and technology to produce quality products to serve customer demand across the country The main function of the company is to provide plastic products for the civil and industrial markets The company's products are also quite diverse in types and materials

The company's products include the following models:

• High grade plastic products: cups, glasses, disposable syringes

• Plastic thin film bags, membranes for agricultural production

• In addition, the company also distributes input materials to companies and

establishments producing plastic products in neighboring areas

• Collection, recycling of plastic products

• Cargo services

• consignment agent

1.1.4 Organizational structure

The company consists of 6 departments with management functions including the Office of the Director, the Human resource Department, the Technical Department, the Sales Department, the Accounting Department and the Administration Department Organizational chart of the Company:

(Source: Accounting Department)

Diagram 1.1: Organizational structure of Tan Tai Limited Company

It can be seen that the organizational structure of the company is quite simple but still ensures the close cooperation between the functional departments, always

sticking and smooth operation when there are any projects or contracts This model

is effective for small and medium companies

1 2: Introduction to Internship - Sales Department

Group leader: Ms Dinh Thi Le Linh

In the current competitive environment, the company is still relatively new and

small, so that customers can know about them, the company has promoted many

different policies; But an indispensable part is the Sales Department The SD plays an very important role in the company's business Not only bring the company source of potential customers, this department also contribute to the branding, making the

company's mark on the customer

The duty of a staff in SD may include performing transactions, negotiating and signing contracts with customers and suppliers, completing the procedures and documents of exporting and importing goods such as purchasing contracts,

Board Of Director

Human

Resource

Department

Technical Department

Sales Department

Accounting Department

Administration Department

Sale Management

Market

transportation documents and exporting and importing documents Moreover, he/she is also in charge of strategic planning and general statistic of production The following duties are managing, tracking orders, contracts and carrying out the search for new customers, expanding the exporting market according to the Company strategy Last but not least, an SD staff has the obligation of contacting, caring and maintaining good relationship with customers and suppliers

The Sales Department consists of 17 people:

Standard Quantity Density

( Source: Accounting Department)

Table 1.2: Academic record of sales staff

PART 2 : INTERNSHIP PROCESS

2.1.Tasks given during the internship

2.1.1.Introduction

As soon as the notification about internship company to do internship report

for semester 2, I have searched and choosed Tan Tai Limited Company to intern because I find this is a good environment for me to practice and improve my foreign language skills

I spent 4 weeks (fromJanuary 2nd, 2018 to January 26st, 2018) on training in

Tan Tai Company I went to the Company 3 days a week My working time table is dependent on the working time table of the Company

Office time: + In the morning : from 7:30 a.m to 11:30 a.m

+ In the afternoon: from 13:00 p.m to 17:30 p.m

2.1.2 Task

The specific tasks that I was assigned during the internship at the company as follows:

 Get an overview of Tan Tai Limited Company and how it works

 In charge of arranging records of trading activities, trading goods of the

company

 Translation of documents related to purchase contracts with foreign companies

 Direct phone calls to customers about the company's products and services, persuade customers to use the company's products

 Assists in some assigned office tasks

The contents of the internship:

1 Jan 2nd 2018 – Jan 5th

2018

- Visiting and learning about the company and being assigned to the Sales

Department

- Get familiar with the office work: using the office software, photo documents, print documents,…

- Sort files, documents, stamp text.

- Summarize the list of customers ordering products and using company services

2 Jan 8th 2018 – Jan 12th

2018

- Arrange documents, sales documents of the company

- Translate catalog of products and services (Viet - Anh)

- Draft commercial letters: letter of offer, in English

3 Jan 15th 2018 – Jan 19th

2018

- Translate company's tender documents (Vietnamese - English)

- Translate documents: quotation, purchase contract of the company with foreign business

4 Jan 22th 2018 – Jan 26th

2018

- Directly call the foreign companies to introduce products and persuade the use of products, expand the sales network

- Complete the internship report

Picture 2.1 My working position at the Sales Department

2.2 Difficulties and lesson

2.2.1 Difficulties

During my internship, I still face quite a lot of difficulties.

First is the office work When I started my internship, I was often assigned the task of printing and photocopying papers However, due to less use of these machines before, so many cases I was confused and made mistakes I have difficulty printing two sides of the ID on the same page and fixing the basic errors of the machine such as running out of ink, running out of paper, adjusting brightness, etc I often take a long time to complete my work and sometimes need help from the companion Moreover, the job of checking and arranging documents for me is not easy In the beginning, I was easily confused by the types of documents because there were so many different types

Second is my translation and interpretation work At first when I first dealt with the translation of documents, text from English into Vietnamese and vice versa, I still has difficulty using words because of my vocabulary in import and export limit So it took me a long time to complete an translation and still make mistakes in the use of words

Moreover, due to lack of interaction with foreigners, I was still in confident and confused when communicating with them For example, when calling the customer, I can not start an conversation so that the conversation is flowing and persuade customers to use the products and services of my company to public

2.2.2 Lessons

After a month of practicing at the Sales Department of Tan Tai Limited

Company, I have learned a lot from the staffs in the room and accumulated valuable lessons This is useful for my translation and interpreting work Specific lessons are as follows:

For the translation and interpretation work, I myself draws some very useful experience When translating a text I must be really focused and not distracted into other tasks Before translation, I need to understand the translation materials in order

to have the preparation in advance such as find dictionary, specialized vocabulary to help translate faster and more accurately When translating, it is important to analyze the structure of the sentence to translate the stars so that the reader understands or does not misunderstand the contents of the original text If I have difficulty in compiling, do

not be embarrassed or careless to consult the opinion of experienced people, which will have the correct translation and meet the requirements Moreover, in order to make it easier to translate, I need to learn and leverage my vocabulary in many different disciplines, accumulating my basic knowledge for better translation and more accuracy When translating, it is important to understand the context of the text, translate it in Vietnamese and English, not to stick to it, to translate words that are difficult to understand and lack of coherence Moreover, after the translation I have to check several times to make appropriate adjustments to help translate the text to meet the requirements

Apart from the main job as translator and translator, I also practiced some office work, so I also had some experience such as arranging and managing files, training using office software, preparing documents for transactions, purchase contracts with partners

In communicating environment with the staff in the organization, I myself noticed that the fun, warmth, proactiveness and enthusiasm are very importance to make comfortable atmosphere among peole Consiquently, working operation are smooth Through customer’s call, I had the opportunity to meet with many people, especially to exchange information with customers who are foreign partners Since then, I can be more confident in daily communicating in English

PART 3 : SITUATION OF USING ENGLISH IN WORKPLACE

3.1 The situation