INTERNSHIP REPORT TUN vietnam limited liability company

Part 1: Overview of TUN Vietnam Limited Liability CompanyPart 2: Internship process in TUN Vietnam Limited Liability Company Part 3: The reality of using English in TUN Vietnam Limited L

THUONG MAI UNIVERSITY FACULTY OF ENGLISH

- -INTERNSHIP REPORT TUN Vietnam Limited Liability Company

Student Full Name: Vu Thanh AnAdvisor: Pham Thi PhuongSupervisor: Do Quang AnhClass: K53N5

Student ID: 17D170241Company name: TUN Vietnam Co LtdInternship Period: 21/12/2020 – 16/01/2020

Hà Nội 2020

Part 1: Overview of TUN Vietnam Limited Liability Company

Part 2: Internship process in TUN Vietnam Limited Liability Company

Part 3: The reality of using English in TUN Vietnam Limited LiabilityCompany

Part 4: Suggested Thesis Topic

I also want to extend my deeply appreciation to Mr Tran Van Tuan for giving

me the opportunity to do an internship at TUN Vietnam Co Ltd Her guidance andinstruction provided me with valuable insights into the company tasks as well as myEnglish usage ability and fluency in working process

In conclusion, I would like to show my heartfelt appreciation to all peoplesupporting me to finish my internship course

Ha Noi, Friday, January 22 nd , 2021

TABLE OF CONTENTS

INTRODUCTION i

ACKNOWLEDGEMENTS ii

TABLE OF CONTENTS iii

LIST OF TABLES AND FIGURES v

LIST OF ABBREVIATIONS vi

CHAPTER 1: OVERVIEW OF TUN VIETNAM CO LTD 1

1.1 General introduction about TUN Vietnam Co ltd 1

1.2 Logo of TUN Vietnam 1

1.3 Development of TUN Vietnam Co Ltd 2

1.4 Main Products of TUN Vietnam Co Ltd 3

1.4.1 LED TUN 3

1.4.2 Yasua Batteries 3

1.4.3 Loboo accessories 3

1.5 The organizational structure of TUN Vietnam 4

1.5.1 The organizational structure 4

1.5.2 Roles and fuctions of each department in the company 4

1.6 General introduction about Sales Department 5

1.6.1 Duties of Sales Department 5

1.6.2 Some business results in recent years 6

CHAPTER 2: INTERNSHIP PROCESS IN TUN VIETNAM LIMITED LIABILITY COMPANY 7

2.1 Detail information about internship process 7

2.2 The difficulties and learned lessons 9

2.2.1 Encountered difficulties in internship 9

2.2.2 Learned lessons in internship 10

CHAPTER 3: OBSERVATION OF ENGLISH USAGE IN TUN VIETNAM CO LTD 12

3.1 The reality of using English in the company 12

3.1.1 The advantages 12

3.1.2 The disadvantages 12

3.2 Solutions to improve quality of using English in the company 13

CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION PAPRER 15

CONCLUSION 16 REFERENCE

LIST OF TABLES AND FIGURES

Image 1: TUN Vietnam logo 1Image 2: The organizational struture of TUN Vietnam 4Table 1.6.2: Some business results in recent years

Table 2.1: Assigned tasks

7 EBIT Earnings Before Interest and Tax

CHAPTER 1: OVERVIEW OF TUN VIETNAM CO LTD

1.1 General introduction about TUN Vietnam Co ltd

Business name: TUN Vietnam Limited Liability Company

Factory address: No 352 Giai Phong, Hai Ba Trung District, Hanoi

Legal representative: Tran Van Tuan

Director: Tran Van Tuan

Company philosophy: We deliver what we promise

Company objectives: Make every effort to build TUN Vietnam as a reliablecompany and bring TUN’s product to become common i all around the country.Company slogan: “Not afraid of the dark”

1.2 Logo of TUN Vietnam

1 Image 1: TUN Vietnam logo

Logo of TUN Vietnam Co Ltd with the main color of red symbolizes thecolor of strength and enegy The design of word font represents simplicity and

strength This means TUN Vietnam’s products are not only durable but also easy toinstall Most TUN Vietnam’s products are used for motor-vehicle, especially, bigdisplacement motorcycles Therefore, the simplicity of the logo also brings feelings

of speed, style and visibility This ensure its philosophy and meet most customers’demand as well

1.3 Development of TUN Vietnam Co Ltd

TUN Vietnam Limited Liability Company has established on 26 April 2013led by Mr Tran Van Tuan with headquarter at No 352 Giai Phong, Hai Ba TrungDistrict, the Hanoi according to a business registration certificate issued by HanoiDepartment of Planning and Investment Mr Tuan, with an inherent passion forspeed and large displacement motorcycles, decided to build up TUN Vietnam as anexciting playground for those who have the same passion From the outset, thecompany’s founder shared a belief that a perfect vehicle has to meet criteria, such asstyle, size, cost and quality Therefore, the company always pursuits what thecompany’s founder has believed TUN Vietnam’s products are thoroughly selectedand imported from a lot of well-known brands with the business philosophy: “Wedeliver what we promise”

In the beginning days, TUN Vietnam mainly sold LED bulbs and distributedToplite battery Shortly after that, it soonly became a reliable close distributor ofJapan Yuasa Battery Co Ltd which manufactures well-known Toplite batteries andmany kinds of qualified batteries Thanks to the presence of TUN Vietnam Co ltd,these Japanese product lines were also more widespread in Vietnam, andVietnamese consumers had chances to experience various high imported qualityproducts

In 2014, Mr Tuan started an expansion in the domestic market Customers ofthe company were not only individuals but also car dealerships From that time, thevolume of products TUN Vietnam sold has increased significantly TUN Vietnamquickly became a familiar distributor of large Thailand dealerships, Taiwandealerships, Besides, it also worked as a prestigious supporter of many car caredetailing centers In 2016, TUN Vietnam’s development does not stop at thedistributor of Thailand, Taiwan dealerships, it continues to develop as the official

distributor of Loboo - China's largest accessory brand for large displacement distance motorcycle.

long-After nearly 8 years working to serve motor-vehicle lovers in general andlarge displacement motorcycles, car lovers in particular, TUN Vietnam quicklybecame a prestigious company as a reliable address in developing high-qualityvehicles, contributes to enhancing living standard with more than 100 agenciesacross the country It brings consumers modern and comfort with passion, withenthusiasm

1.4 Main Products of TUN Vietnam Co Ltd

The company mainly offers LED bulbs, international motor-vehicleaccessories, components

1.4.1 LED TUN

LED TUN is a collection of LED bulbs the company manufactures All types

of LED bulbs were thoroughly censored and licensed before displaying on sales.That LED TUN has diversified size and design give consumers various choices.Low Beam Headlight/ High Beam Headlight: LED Monster 696-1100, VespaSprint High Beam Headlight, TUN - 4X, TUN – 30, TUN – 40X are best sellers ofTUN Vietnam Co Ltd

1.4.2 Yasua Batteries

Yuasa Battery, Inc has been manufacturing Powersports batteries in the USsince 1979 They are the leading manufacturer and distributor of batteries formotorcycles, ATVs (all-terrain vehicles), UTV’s (side-by-side), snowmobiles,personal watercraft, and scooters Most Yuasa batteries meet enough standardsTUN Vietnam promise when it starting a business, such as simple, premium quality,unmatched reliability, long life, and advanced engineering However, TUN Vietnamonly distributes motorcycles, ATVs (all-terrain vehicles)

1.4.3 Loboo accessories

Loboo is the largest accessory brand for large displacement long-distancemotorcycle in China TUN Vietnam has proudly become official distributor ofLoboo for several years Therefore, it distributes all goods Loboo launches in themarket The company mainly offer LED bulbs, international motor-vehicleaccessories, components

1.5 The organizational structure of TUN Vietnam

The organization of management in any company is necessary andindispensable, it ensures strict monitoring of the company’s business situation Toperform well the management functions, each company needs to have anappropriate managerial and organizational structure For TUN Vietnam Co ltd too,being a small company, the organizational structure is very simple and compact,consistent with the model and nature of the company

1.5.1 The organizational structure

Image 2: The organizational struture of TUN Vietnam

1.5.2 Roles and fuctions of each department in the company

 General Director

Mr Tran Van Tuan is head of the company who is responsible for all activities

of the company He decides all operations at TUN Vietnam He makes all of thestrategies for the company: Short-term as well as annual plans, investment plans,organizational and management plans, the quantity of the products, the standardsand targets at each stage of the production process, …

 Production Department

The Production Department is responsible for converting inputs into outputsthrough the stages of production processes The Production Manager is responsiblefor making sure that raw materials are provided and made into finished LED bulbseffectively Besides, The Production Manager will have to follow the standards andtargets at each stage of the production process that General Director set The

General Director

Accounting

Department Department Sales Department Marketing

Production Department

HR departmen

t

quantity and quality of products coming off a production line will be closelymonitored This department also has 2 designer who is responsible for theappearance of TUN Vietnam’s products.

 Marketing Department

Marketing Department is in charge of understanding customer needs,surveying potential customers' behavior, segmenting the market, targeting,positioning branch; is responsible for media management, creating an impressivecompany image in the hearts of customers, building chapters ad submission

 Accounting Department

At TUN Vietnam, Accounting Department take responsibilities for payment tosuppliers, accounting, management and organization of accounting work.Conducting the collection, processing and provision of information, summarizingreports, and planning on the financial situation

 Human Resources Department

Human Resources Department is in charge of ensuring that all divisions andindividuals in the company perform the right functions and tasks, achieve efficiency

at work; the recruitment and construction, development, evaluation of the staffaccording to the company's requirements and strategies also are HR department’sresponsibilities

 Sales Department

TUN Vietnam’s Sales Department is responsible for making business plansand implementing plans effectively by project, by week, or month, or special event.This is a department directly responsible for implementing marketing - salesactivities to customers and potential customers to achieve sales targets for thecompany Sales Department has to contact to suppliers, deal with imported productsfrom international suppliers

1.6 General introduction about Sales Department

1.6.1 Duties of Sales Department

When I came to TUN Vietnam, I was an internship in Sales Department SalesDepartment has following duties:

- Seeking a file of potential customers

- Discussing and working with Marketing Department: creative ideas to appealnew customers

- Making business development plans, increasing revenue

- Informing and consulting products and services which is suitable for eachtype of customer’s vehicle

- Assisting customers to make orders

- Recording customer’s shipping information

- Storing important documents and papers, data of customers

- Dealing with international suppliers

- Dealing with car dealerships, car care detailing centers …

After the internship, thanks to the friendly company and staff, I was able tobroaden my mind and expand my knowledge of both English and business.Fortunately, I directly met many international customers and suppliers I havelearned a lot from the smallest things to the big tasks This helps my English skilland improve other abilities such as: negotiating, communicating, efficientlymanaging time and workload

1.6.2 Some business results in recent years

CHAPTER 2: INTERNSHIP PROCESS IN TUN VIETNAM LIMITED

LIABILITY COMPANY

2.1 Detail information about internship process

In a short period of time working as an intern in TUN Vietnam Co Ltd, I wasallowed to join Sales Department Since the internship period lasts only four weeks,adjustments must be made very quickly By the end of 4 weeks, I got moreexperience and necessary knowledge about that area Next, I began to perform thetasks related to processing in Sales Department

After the interview between supervisors and interns had finished, I wasassigned the first task: learn about TUN Vietnam Co Ltd by visiting the company’swebsite http://tun.vn/ This website supplies basic information about the companyand its main business On the other hand, I was received more documents provided

by Mr Quang Anh from Sales Department It included more detailed informationabout imported products, essential tasks during the import process in TUN Vietnam

Co Ltd and some template of the related document as purchase order (PO), list offamiliar agencies, car dealerships, international supporters, sales contracts… It took

me 2 days to read and catch the key points

During the internship, I work full-time from Monday to Saturday withtimeline:

- Morning: From 8:00 a.m to 12:00 a.m

- Afternoon: From 13:00 p.m to 17:00 p.m

Week 1 From December 21st

- Learning TUN Vietnam Co Ltd by visitingcompany’s website, company rules, understanddepartments and functions of each department,business lines, agents of the company, detailedinformation from documents related to Sales Department

- Assigned to work in Sales Department atthe Company and work as an office worker

- Familiarizing myself with the office, my duties andresponsibilities and the people within our office

- Learning and practicing all steps of completing anorder The most important thing is taking these stepsaccurately, transparently and clearly This processrequires you to communicate with internationalsupporters by English Therefore, English vocabulary

- Communicating with several customers andconsulting suitable products for them

- Carrying out all assigned tasks

- Submitting daily working plans to supervisor forfeedback and suggestions during the minimum of 2weeks of full-time working

Week 3 From January 4

th toJanuary 9th

- Finding more potential customers and doingconsultancy work about products

- Making a list of potential customers

- Writing emails to negotiate with internationalsupporters and making orders

- Finding car care detailing shops and calling forcollabrations

- Participating in Sales Department’s weeklymeeting

Week 4 From January 11

st toJanuary 16th

- Submitting my weekly reports to supervisor onSaturday of each week by email or social network,according to supervisor preference

Table 2.1 Assigned tasks