Lecture Project management in practice - Chapter 10: Project quality management. This chapter presents the following content: Cost of quality, planning for quality assurance, planning for quality control, planning for quality assurance and quality control,...
Trang 1CHAPTER 10
Project Quality Management
Trang 2Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Cost of Quality
• Estimation of the project costs: higher quality usually means higher costs
• Consider the impact on the time taken to
complete activities: these may now take
longer and require additional steps
• The design of comprehensive quality control processes and general continuous
improvement activities
Trang 3Cost of Quality (Cont.)
Trang 4Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for Quality
Assurance
Q uality Assurance
‘ The process of auditing the quality
requirements and the results from quality
control measurements to ensure that
appropriate quality standards and
operational definitions are used.’
( PMI 2013, p 227)
Trang 5Planning for Quality
Control
Q uality control
‘ The process of monitoring and recording
results of executing the quality activities to
assess performance and recommend
necessary changes.’
( PMI 2013, p 227)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for QA and QC criteria
and activities
A tool to brainstorm project and product/service QA and QC criteria
Trang 7The Plan, Do, Check, Act Cycle
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning for Quality Assurance
and Quality Control
C onsider how organisational Quality
Management Systems assist project
delivery:
• TQM
• Six Sigma
• ISO 9001
• LEAN
Trang 9Quality Management Plan
• The desired approach to project quality
(CoQ)
• The QA and QC roles and responsibilities of
project team members
• The quality criteria grid (in Scope document)
• Assumptions and constraints
• Lessons learned
• A detailed breakdown of each quality item
(additional Quality plans – in the PMP)
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Pearson, Larson, Gray, Project Management in Practice, 1e
Carrying out Quality Control
Pareto Chart
Trang 11Cause-Effect Diagram
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Pearson, Larson, Gray, Project Management in Practice, 1e
Run Charts
Trang 13Check Sheets
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Pearson, Larson, Gray, Project Management in Practice, 1e
Checklist for the Human
Resources Aspects
Trang 15Carrying out Quality Control
Others
• Benchmarking
• Process/Flow
Charting
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Quality Integration
Trang 17Key Terms
• LEAN