Chapter 13 - Project information and communications management. This chapter presents the following content: Communication and project management; communication challenges; the communications management plan; planning, developing and tracking communications;...
Trang 1Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
CHAPTER 13
Project Information and
Communications
Management
Trang 2Communication and
Project Management
D ynamics of project communications
Trang 3Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Communication and
Project Management (cont.)
Directions of communication
Trang 4Communication
Challenges
• Lack of communication
• Miscommunication
• Timing of communication
• Forgetting aspects of non-verbal
communication
• Too much communication
Trang 5Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Communication Models Lines of communication
Trang 6Sender Receiver Model
Trang 7Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
SMCR (Berlo’s) Model
Trang 8The Communications
Management Plan
strategy and approach
arrangements
meeting arrangements
and responsibilities
information system (PMIS)
Trang 9Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
The Communications
Management Plan (cont.)
R eview
communications
from many
perspectives
Trang 10Planning, Developing and
Tracking Communications
C ommunication planning artefacts
Trang 11Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Example of a Communications Matrix
Trang 12Planning, Developing and
Tracking Communications
C PORT is a simple set of guidelines developed
out of practice to assist in the development of
communications.
• C = Context of the communication
• P = Purpose of the communication
• O = Objectives of the communication
• R = Resources affected by the communication
Trang 13Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
The 4Cs of Truth about
Communication
• Comprehension is the first C
• Credibility is the second C
• Connection is the third C
• Contagiousness is the fourth C
Trang 14Project Reporting
• Analysis of past performance
• Analysis of project forecasts
• Current status of risks and issues
• Work completed during the period
• Work to be completed in the next
period
Trang 15Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS)
PMIS includes:
• Corporate systems
• Scheduling and resource management
systems
• File sharing
• Intranet
• Document Management Systems
• Integrated Project Management
Information Systems
Trang 16Project Management Information Systems (PMIS) (cont.)
Configuration Management (CI)
• Version control
• Document distribution control
• CI repositories
Trang 17Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) (cont.)
T hink about how
project information
and knowledge
flows within and
outside the project
environment.
Trang 18Project Communication
Integration
Trang 19Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Key Terms
committee charter
Communications Management Plan
Communications Matrix
Communications Register
Configuration Management (CI)
CPORT
Elevator Pitch (EP)
knowledge management
lines of communication
Project Management Information Systems (PMIS)
sender–receiver model
SMCR model (Berlo’s model)
The 4C’s of Truth about Communication