All rights reserved.Managing Performance through Job Design and Goal Setting Chapter Eleven... • Present the quality of work life QWL, sociotechnical, and high-performance work practic
Trang 1McGraw-Hill/Irwin © 2008 The McGraw-Hill Companies, Inc All rights reserved.
Managing Performance through Job Design and
Goal Setting
Chapter Eleven
Trang 2Learning Objectives
• Discuss the background of job design as an
approach to managing for high performance
• Define the job enrichment and job
characteristics approaches to job design
• Present the quality of work life (QWL),
sociotechnical, and high-performance work practices (HPWPs) approaches to job design.
• Explain goal-setting theory and guidelines
from research.
• Describe the application of goal setting to
overall systems performance
Trang 3• Meta-analytic research findings support
conventional wisdom:
performance
• Research and practice perspective:
enhance performance
Trang 4Job Design
• Various approaches
Trang 5Job Design
Continued
• Background on job design
• Job enrichment
Trang 6Job Design
Continued
• Job characteristics approach to task
design - Hackman-Oldham model of work motivation
Trang 7Job Design
Continued
• Diagnosing and measuring task scope
Trang 8Job Design
Continued
• Practical guidelines for redesigning jobs
Trang 9Job Design
Continued
information processing
– Three psychological conditions: engagement
• Perceived meaningfulness, safety, and availability
– Psychological disengagement: “going through the
motions” while at work
– Social information processing – causes of attitudes,
perceptions, and behaviors:
• Cognitive perceptions of the real task environment
• Past actions, reinforcements received, and learning
experiences
• The information provided in the immediate social context
Trang 10Quality of Work Life, Sociotechnical
Design and HPWPs
• Quality of work life (QWL)
• Sociotechnical design
• High-performance work practices
(HPWPs)
Trang 11Goal Setting
• Theoretical background of goal setting
• People strive to attain goals in order to satisfy their
emotions and desires
• Goals provide a directional nature to people’s
behavior and guide their thoughts and actions
Trang 12Goal Setting
Continued
Trang 13Goal Setting
Continued
• Refinements of goal-setting theory
• Research on the impact of goal setting
commitment
Trang 14Goal Setting
Continued
satisfaction
Trang 15Goal Setting
Continued
• Research on the impact of goal setting
(continued)
Trang 16Goal Setting
Continued
• Other theoretically related and
performance management techniques
• Learning goal orientation
• Performance goal orientation
Trang 17Goal Setting
Continued
• Application to organizational system performance
– Management-by-objective (MBO)
Trang 18Goal Setting
Continued
• Impact on the psychological contract
management-by-objective in particular
• Create psychological contracts employees
Trang 19Questions