Organizational behavior 4th by MShean chap011

Communicating in Teams and Organizations Communicating in Teams and Organizations... Courtesy of Sun MicrosystemsBlogging as Org Communication Sun Microsystems president Jonathan Schwa

Communicating in Teams and Organizations

Communicating in Teams and Organizations

Courtesy of Sun Microsystems

Blogging as Org Communication

Sun Microsystems

president Jonathan

Schwartz says that blogs

have a lot to offer as a

communication medium in

organizations

Definition of Communication

information is transmitted

and understood between

two or more people

intended meaning (not

just symbols) is the

essence of good

communication

Courtesy of Sun Microsystems

Four Functions of Communication

Decode message

Encode feedback

Form feedback

Sender

Form message

Encode message

Decode

feedback

Transmit Message

Transmit Feedback

Noise

Communication Process Model

Receive encoded message

Receive feedback

Admiral Warns Staff of E-mail Faults

Executives at Admiral Insurance are concerned that e-mail is

making staff at the Welsh company less polite Along with

reminding employees of e-mail’s limitations, Admiral holds 'no

email days’, encouraging employees to increase face-to-face

communication.

Courtesy of Admiral Insurance

Problems with Email

overload

Courtesy of Admiral Insurance

Other Electronic Communication

• Instant messaging

communication

• Blogging (web logs)

Nonverbal Communication

 Actions, facial gestures, voice intonation,

silence, etc.

 Transmits most info in face-to-face meetings

 Influences meaning of verbal and written

symbols

 Less rule bound than verbal communication

 Important part of emotional labor

 Automatic and unconscious

Emotional Contagion

• The automatic process of sharing another

person’s emotions by mimicking their facial

expressions and other nonverbal behavior

• Emotional contagion serves three purposes:

person’s experience

the experience

Zone

Overloaded Zone

Nonroutine/

Ambiguous

Rich

Media Richness

Situation

Hierarchy of Media Richness

Lean

Routine/clear

Experience Affects Media Richness

• For electronic media, the communicator’s

experience with the medium and receiver

increases media richness:

• Experience with the medium

that medium

• Experience with the receiver

with each other

Information Overload

Episodes of information overload

Employee’s information processing capacity

Information Load

Managing Information Overload

– Learn to read faster

– Scan through documents more efficiently

– Remove distractions

– Time management

– Temporarily work longer hours

– Buffering

– Omitting

– Summarizing

Thumbs Up to the Boss!

In Australia, a co-worker asked Patricia Oliveira why she

laughed when he gave the thumbs up that everything is OK She explained that this gesture

“means something not very nice”

in her home country of Brazil

After hearing this, several workers gave the boss a lot more thumbs up signs!

co-©Mark M Lawrence/Corbis

Men Women

Gives advice quickly and directly

Gives advice indirectly

and reluctantly

Conversations are negotiations of status Conversations are bonding events

Less sensitive to nonverbal cues More sensitive to nonverbal cues

Gender Communication Differences

Getting Your Message Across

• Empathize

• Repeat the message

• Use timing effectively

• Be descriptive

© Photodisc With permission.

Active Listening

• Clarify the message

Active Listening Process & Strategies

Communicating in Hierarchies

Organizational Grapevine

• Early research findings

– Transmits information rapidly in all directions

– Follows a cluster chain pattern

– More active in homogeneous groups

– Transmits some degree of truth

• Changes due to internet

– Email becoming the main grapevine medium

– Social networks are now global

– Public blogs and forums extends gossip to everyone

Grapevine Benefits/Limitations

• Benefits

• Limitations

company info is slower than grapevine

Communicating in Teams and Organizations

Communicating in Teams and Organizations

:-) :-}

<:-)

:-X

:-j {}

Guessing E-Mail Emoticons

Happy Smirk Dumb question OOPS!

Tongue in cheek Hug