Internship report at Panda company limited

THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company PANDA COMPANY LIMITED Student’s name Hoang Thi Thanh Huyen Class K55N4 Student code 19D170226 Supervisor Nguyen Thi Bich Ngoc M A Han[.]

THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

- -INTERNSHIP REPORT

Company:

PANDA COMPANY LIMITED

Student’s name : Hoang Thi Thanh Huyen Class : K55N4

Student code : 19D170226

Foremost, I would like to express my special thanks and profound gratitude to all the teachers in the Faculty of English, Thuong Mai University, for imparting valuable and useful knowledge to me through lectures and experiences That has helped me to have more passion for learning English languages and be able to apply what I have learned in practice This knowledge has given me more confidence in the process of interning as well as completing my internship report

Besides, I would like to thank Ms Nguyen Thi Bich Ngoc, who guided me a

lot in the process of completing this report You were very interested, enthusiastic, giving me suggestions and useful experiences to successfully complete this graduation internship report Without your guidance, I would not have been able to complete it in the best way

My sincere thanks also goes to Panda Company Limited, for offering me the

internship opportunity in a good working environment as well as to colleagues in the company, for leading and supporting me throughout the internship program

In the process of interning as well as making a report, due to limited time and knowledge, mistakes are inevitable I look forward to receiving many comments from teachers This will be the first preparation for my long run

Last but not least, I want to give my wishes to all the teachers, hopefully, they will have good health and gain more success in their careers Wishing Panda Education Company would have more achievements and shine Wishing Thuong Mai University reaps much success in the future

Sincerely thank!

TABLE OF CONTENTS

ACKNOWLEDGMENTS i

LIST OF IMAGES AND CHARTS ii

LIST OF ABBREVIATIONS iv

CHAPTER 1: GENERAL REVIEW OF PANDA COMPANY LIMITED AND PANDA OVERSEAS CENTRE 1

1 Information about Panda Company Limited 1

1.1 General overview of the company 1

1.2 Business field 3

1.3 Business result of Panda Company Limited 4

1.4 Organizational structure 5

2 Information about internship’s department 6

CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA OVERSEAS STUDY CENTRE OF PANDA COMPANY LIMITED 7

1 Tasks performed during the internship 7

2 The difficulties and experiences 9

2.1 Difficulties: 9

2.2 Experiences achieved 9

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN PANDA COMPANY LIMITED AND PANDA OSC 11

1 Reality of using English in the company and Panda Overseas Study Centre 11 2 Some solutions to improve the use of English in the working environment at Panda Overseas Study Centre 11

LIST OF IMAGES AND CHARTS

Image1.1: Logo of Panda Company Limited 3 Chart 1.1 Business result of Panda Company Limited Vietnam 4 Diagram 1.1 The structure of Panda Education – Panda Company Limited 5

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnamese meaning

1 Co., Ltd Company Limited Công ty trách nhiệm hữu hạn

Commerce and Industry

Liên đoàn Thương mại và Công nghiệp Việt Nam

Language Testing System

Hệ thống kiểm tra tiếng Anh quốc tế

CHAPTER 1: GENERAL REVIEW OF PANDA COMPANY LIMITED AND

PANDA OVERSEAS CENTRE

1 Information about Panda Company Limited

1.1 General overview of the company

Panda Company Limited (Panda Co., Ltd) was established in 2009 and headquartered at No 239C Lach Tray – Ngo Quyen – Hai Phong city The company operates specialized in the field of consulting for Oversea Study in English – Speaking Countries In November 2015, Panda Co., Ltd established Panda English located at No.1/52 Le Lai – Ngo Quyen – Hai Phong City Thus, Panda Company Limited officially operated in 02 fields of Overseas Study and Foreign Language Training In November 2018, Panda Company Limited has established Panda Campus specializing in consulting for vocational training abroad in Germany – Japan – Korea In April 2019, Panda Company Limited restructured the company model to match the modern development and that was also Panda Education 10 years’ anniversary

Panda Education – An Education Organization under Panda Co., Ltd is a member of VCCI - Vietnam Chamber of Commerce and Industry Having a special mission: “Help Vietnamese students connect with a globalized education”, Panda Education was established to become the strongest, the most prestigious and professional educational organization in the field of Overseas Study Consulting and IELTS Training in the North of Vietnam” PANDA EDU is owing an administrative team with more than 15 years of experience in Education and Overseas Study, who are directly trained from UK, Australia, Korea,… so they can clearly understand the confuses and worries of all parents To become as successful

as present, the company has always made constant efforts to demonstrate its ability

as well as affirm its prestigious in the hearts of parents and students across the country They have been trusted and highly recommended by many Vietnamese parents and students for our expertise, high quality services offering Currently, Panda Education is a representative of many international educational organizations

such as: Kaplan, ACSA, SMG, GSM and is a representative of more than 2,000 high schools, colleges and universities of many developed countries reputable and professional companies in the field of International Study Abroad Consulting in Vietnam

- Business registration name: Panda Company Limited

- Legal representative: Trinh Khac Diep

- Date of operation: April 9th, 2009

- Tax code: 0200905373

- Headquarter: No 239C Lach Tray, Ngo Quyen, Hai Phong City

- Branches:

 Ha Long: 787 Nguyen Van Cu, Ha Long, Quang Ninh city

 Da Nang: 125 Phan Dang Luu, Hai Chau, Da Nang city

 Quang Nam: Crossroad of Hung Vuong Street - Dien Bien Phu, An My,

Tam Ky, Quang Nam city

- Hotline: 0981 250 029 / Contact for Suggestions: 0919 219 989

- Email address: duhocpanda3@pandaosc.com

- Logo:

Image1.1: Logo of Panda Company Limited

1.2 Business field

Nowadays, Panda Company Limited is implementing the following services:

 Study abroad consulting (Panda Overseas Study Centre as known as Panda OSC): Consulting student visa requirements in UK Australia USA Canada -Switzerland - South Korea - Studying abroad in Germany so that students can easily get a Student Visa with the fast-track procedure, Visa rate up to 95%

 German language training: Panda's German language school offers from beginner to advanced levels (A1 - A2 - B1) with a standard German educational program In addition to a team of experienced teachers, we also cooperate with teachers who are former deans of German language at Hanoi University and leading German teachers in Vietnam in improving quality

 Panda English: This course provides English and IELTS programs that meet the training program’s output standards

1.3 Business result of Panda Company Limited

Unit: billion VND

0

10

20

30

40

50

60

70

80

90

100

Revenue Cost Profit after tax

Chart 1.1 Business result of Panda Company Limited Vietnam

(The data from account department) From the above figures, it is clear that the business performance of Panda Company Limited has changed considerably over the past 4 years In the year

2020-2021, due to COVID-19 pandemic, the study abroad market is frozen and the number of students applying for study abroad was dropped Thus, the business result was of course no less affected However, in 2022, Panda Company Limited bounced back and sharply increased The company provided major incentives about tuition, scholarship, visa requirements… which contributed a lot to its strong growth In conclusion, the business performance of the company is relatively good

1.4 Organizational structure

The image below shows the structure of the company which include the departments in the whole company and parts in a branch

Diagram 1.1 The structure of Panda Education – Panda Company Limited

2 Information about internship’s department

At Panda Overseas Study Center, I am under the management of 3 departments: the consultant, consulting support and supporter but I am mainly responsible for the tasks of the consulting support department

 Consultant: handle all visa application documents They are responsible for completing school and visa applications as well as liaising with overseas schools on student application and issues

 Consulting support: translate, arrange documents Besides, they also receive feedback and handle customer issues or get support from superiors if necessary in order to ensure customer satisfaction and reliability

 Supporter: They are as known as collaborators or units outside who seek potential customers and introduce them to OSC

CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA OVERSEAS STUDY CENTRE OF PANDA COMPANY LIMITED

1 Tasks performed during the internship

During my internship in Panda Overseas Study Centre, I directly actually received the dedicated guidance of the instructors and everyone in the center in a subtle way My tasks in the internship were arranged in the following process: Time: from 2/1/2022 to 10/2/2022

Address: Panda Overseas Study Centre - 239C Lach Tray, Ngo Quyen, Hai Phong

Duties: Support consulting, translating of some administrative documents

Month/Day Work content

From January 2, 2023 to

January 9, 2023

- Become familiar with the vocabulary related to translation work and support consulting

- Familiarize with the employee's regulations and work

- Learn the reality of the company, organizational structure, and functions of each department

- Learn how to use company machines such as copiers, printers, scanners, and fax machines

- Translating the client's criminal record

From January 10, 2023 to

January 18, 2021

- Photo and print documents

- Check e-mail for translated documents

- Answer and receive phone calls from customers

- Edit translated text and change data

- Translating academic records and transcripts of customers

From January 27 to

February 10, 2023

- Assist in the preparation of the meeting at the beginning of the hour

- Print, scan and photocopy documents

- Check email

- Answer and receive phone calls from customers

- Translating the customer's birth certificate

2 The difficulties and experiences

2.1 Difficulties:

As for me, practical experience is the best, and internships are priceless opportunities that give undergraduate students the hands-on experience they need in the long run However, difficulties and mistakes in the internship are unavoidable, and I am no exception

Really, lacking customer service skills was the biggest roadblock I had to overcome Customer service is hard Although “The customer is always right”, they may not always be easy to deal with and you can not please everyone That made

me feel quite embarrassed and awkward whenever I was to get into a difficult situation as I had not been a consultant before

Moreover, when I was responsible for translating documents, I had some problems with translating and localizing content I must understand the nuances of language and culture to address translation problems Besides, I was intimidated and nervous to ask my boss and co-workers too many questions because I didn’t want to admit that I didn’t understand or that I needed extra help with something

In addition, I have always been kind of a perfectionist and liked to have things done my way so working with others and sharing duties was a slight change I must say It took me a couple of weeks to really feel comfortable allowing someone else

to share my work but eventually, I learned it was good and that two heads were better than one

2.2 Experiences achieved

Although I faced many difficulties in the internship, I also gained a lot of valuable experience in this position This internship gave me the opportunity to use

my knowledge of English by translating documents, records and learning the expertise of translation I realized that my English has improved a lot through my internship Really, I have learned a lot of valuable knowledge during my internship

at the center

 Listening - Speaking skills: During my internship, I had the opportunity to interact with foreign customers and contact them online Luckily, I can hear and

understand my clients' words, and so can they Little by little, both my listening and speaking skills got better

 Reading – Writing skill: When assigned a text to edit or translate, I was able

to read and find the main ideas of the text, edit or rewrite as requested I noticed that reading – writing skill is very important for white-collar workers; therefore, I will try my best to improve it

 Translation skills: I was initially exposed to work as a translator.  Literal and precise translation is really necessary for this job. Even though I have tried to translate texts given as perfectly as I can, there were some errors Luckily, before I handed in my translated paper, I have revised them in time As a consequence, a useful lesson can be referred is “Before translating a text, a careful reading and choice of right word in right context are two indispensable steps that a good interpreter should not miss.”

 Teamwork skill: I learned the way to get on well with other people in the company, thereby developing a sustainable and successful team because I needed to work with many staff, not only customers

 Necessary computer skills: I also learned from electronic data sources and how to access to digital resources, web, email, remote communication, etc

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN PANDA

COMPANY LIMITED AND PANDA OSC

1 Reality of using English in the company and Panda Overseas Study Centre

As Overseas Study Centre, almost employees are required to understand and speak English at least a basic level Several departments like the head, deputy director, or director tend to use about 70 percent of English in writing or speaking

as there are terminology and specialized language that needs to be obviously explained while not all employees can understand

According to the survey, the rate of using English by the consultant department is the highest, nearly 95% as they are responsible for liaising with overseas schools on student applications and issues Thus, they have extensive experience and advanced level with IELTS 7.5 or more However, the consulting support or supporter department does not pay much attention in English, especially supporter The number surveyed in this department is only about 40 – 50 % of English usage through their work The reason for this fact is that they tend to explain Panda’s services in detail to customers who do not have any knowledge of English In addition, their work is mainly customer care on enrollment and online channel, so their skills are also limited

In conclusion, according to the assessment, the percentage of English usage in this organization is about 90 to 95 percent The number is relatively higher than others However, there still exists some departments that need to be improved so that they can stay on track to be the most prestigious and professional educational organization not only in qualities but also quantities

2 Some solutions to improve the use of English in the working environment at Panda Overseas Study Centre

Improving the reality of using English at Panda Education is essential to reach their target: “Become the strongest, the most prestigious and professional educational organization in the field of Overseas Study Consulting in the North of Vietnam.”