INTERNSHIP REPORT ACT multinational transportation logistics company limited

TABLE OF CONTENTSLIST OF ABBREVIATIONS...iii LIST OF IMAGES, CHARTS AND TABLES...iv INTRODUCTION...1 ACKNOWLEDGMENTS...3 PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION LOGISTICS CO

TABLE OF CONTENTS

LIST OF ABBREVIATIONS iii

LIST OF IMAGES, CHARTS AND TABLES iv

INTRODUCTION 1

ACKNOWLEDGMENTS 3

PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 4

1.1 General introduction about ACT Multination Logistics Company Limited 4

1.2 Logo of ACT Multination Logistics Co., Ltd 5

1.3 Services of ACT Multinational Logistics Co., Ltd 6

1.3.1 Air Transportation 6

1.3.2 Sea Transportation 7

1.3.3 Trucking 7

1.3.4 Customer broker 7

1.3.5 Warehousing 8

1.4 Organizational structure 8

1.4.1 Organizational Chart 8

1.4.2 Specific tasks of each department 9

1.5 General introduction about Oversea Department 10

1.5.1 Duties of Oversea Dep’t 10

1.5.2 Some business results in recent years 11

PART 2: INTERNSHIP PROCESS IN ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 12

2.1 Detail information about internship process 12

2.2 The difficulties and learned lessons 14

2.2.1 Encountered difficulties in internship 14

2.2.2 Learned lessons in internship 15

PART 3: THE REALITY OF USING ENGLISH IN ACT MULTINATIONAL LOGISTICS CO., LTD 17

3.1 The reality of using English in ACT Multinational Logistics Co., Ltd 17

3.1.1 The advantages 17

3.1.2 The disadvantages 17

3.2 Proposing solutions to improve the quality of using English in the company 17 PART 4: SUGGESTED THESIS TOPIC 19 CONCLUSION 20 REFERENCES 21

6 VLA Vietnam logistics business

association Chứng nhận thành viên hiệp hội

8 FCL Full container load Vận chuyển nguyên container

9 LCL Less than container load Vận chuyển hàng lẻ

LIST OF IMAGES, CHARTS AND TABLES

Image 1.1 ACT Multinational Logistics Co., Ltd at Year-End Party 2020 Chart 1.1 The management apparatus of ACT Multinational Logistics Co., Ltd Table 1.1 Some business results in recent years

Currently, with the accession to the WTO, Vietnam is implementing itscommitments on opening up the service market The development of logistics services

of enterprises is considered as an important measure to improve their competitiveness

in the market According to the Law on Commerce of Vietnam 2005, logistics servicesare commercial activities, whereby traders carry out one or more stages, includingcargo handling, transportation, storage, and customs clearance , other paperprocedures, customer advice on correct bags, marking, delivery or other servicesrelated to the goods as agreed with the customer to enjoy the labor Today, logistics is

an important part, is to divide the key to help businesses achieve efficiency andsuccess It is concerned with the supply of raw materials for production, the production

of the finished product and the distribution of the finished product, including sales work Recognizing the important role of logistics, ACT MultinationalTransportation Logistics Company Limited has invested a great deal in this service andhas gained many significant achievements

after-Being allowed by the faculty of English - Thuong Mai University, I havegratefully experienced as a trainee in ACT Multinational Transportation LogisticsCompany Limited Thanks to this incredible experience, learning the specialized skills

of a particular field, transferable skills such as communication, teamwork, andcomputer proficiency are also obtained

I would like to express my gratitude toward teachers at the Faculty of English –Thuong Mai University and my instructor, Duong Thi Hong Tham the wholeheartedguidance she gave me while I was doing this report I am truly grateful to her ideas andconstant support Without these, the report could not be completed

Besides, I can take this opportunity to thank Director Nguyen Van Chinh and allstaffs in ACT Multinational Transportation Logistics Company Limited for their helpand support Thank you very much for your corporation with me during my internship.The content of the report consists of 4 parts:

Part 1: Overview of ACT Multinational Transportation Logistics CompanyLimited

Part 2: Internship process in ACT Multinational Transportation LogisticsCompany Limited.

Part 3: The reality of using English in ACT Multinational TransportationLogistics Company Limited

Part 4: Suggested Thesis Topic

First and foremost, I would like to thank my supervisors in this internship, Ms.Huong for her devoted assistance She created the favorable conditions which gave menice opportunities to develop my knowledge and also my real experiences

Besides, I would like to thank all my colleagues at ACT Multination LogisticsCo., LTD They were always willing to share their experiences, support me andwelcome me with their open arms I might not finish my internship without theirdedicated help

Finally, I would like to express my gratitude to all teachers at the EnglishDepartment of Thuong Mai University, who instructed and supported me a lot to fulfillthe report

Many thanks for all your help and best regard

Ha Noi, Friday, January 22 nd , 2021

PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION

LOGISTICS COMPANY LIMITED

1.1 General introduction about ACT Multination Logistics Company Limited

Business name: ACT Multinational Transportation Logistics Company Limited(ACT Multinational Logistics Co., Ltd)

Type of Company: Limited Company (Ltd)

Head Office: Room 8+9, 9th floor, TNR Office Tower, 54A Nguyen Chi ThanhStreet, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Nam

Core Business: Freight forwarding

Legal Capital: 3,600,000 US Dollar (Vietnam -Asia Regional Head-Quarter)Director: Nguyen Van Chinh

Foundation: 2010

Telephone: +84 24 3722 6565

E-mail: info@actlogistics.vn

Website: www.actlogistics.vn

ACT Multinational Transportation Logistics Company Limited has established in

2010 as a young, potential joint venture in the field of freight forwarding Currently,the company has a head office at room 8+9, 9th floor, TNR Office Tower, 54ANguyen Chi Thanh Street, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Namwith transaction offices in the dynamic economic regions of the country: Hanoi, DaNang, Hai Phong and Ho Chi Minh city Along with that is a system of internationalagents widely This is a great advantage of the company, contributing to promotingconvenient import and export freight forwarding activities to any region in the world.ACT Multinational Transportation Logistics Company Limited has signed contractswith Viet Nam Airlines, Asian Airlines, Hong Kong Airlines, China Airlines, QatarAirlines,… and are proud to be a member of WCA, VLA, FIATA

Vision: Becoming a professional and reliable logistics company, specialized in

providing competitive services and solutions ACT Multinational Logistics Co., Ltd isconstantly striving to become one of the top 5 transportation and logistics serviceproviders in Vietnam Moreover, the company is increasing customer satisfaction,

perfecting itself to become a strategic partner, accompanying customers on the path ofdevelopment.

Mission: Provide the best logistics services and solutions which are time-saving,

cost-saving and increase the potential benefits to customers and partners

Core values: Activeness – Effectiveness –Reliability

Coming to ACT Logistics, customers will enjoy the best services in term ofprice, time and quality The staff of the company is selected, carefully trained,methodical in the import and export operations They take part in courses onVietnamese and international policies and regulations in the import and export sectororganized by Vietnam Airlines, the General Department of Customs, and Ministry ofFinance, such as Basic Cargo Training, Dangerous Goods and Actual CustomsOperations… ACT Logistics commits that customers will always receive enthusiastic,dedicated and responsible support and advice in choosing the most effectivetransportation methods with the most economical and reduced costs the maximum risk.ACT Logistics is sure to be the first choice of customers at the domestic and abroad

1.2 Logo of ACT Multination Logistics Co., Ltd

Modern and simple, the Logo of ACT Logistics with the main blue color, a coolcolor that only needs to change the color tone can show many different Greek words.The company's logo is a simple abbreviation of 3 letters ACT with blue blood color,expressing trust and professionalism A color is the most popular blue color andtopped with the most favorites, the color of 53% of the flag colors of countries in theworld, matching the vision of becoming one of the top 5 transportation and logisticsproviders in Vietnam The blue color also represents the images of sky and sea Ithelps customers clearly identify ACT Logistics' services, which is to transport goods

by air and by sea At the foot of the ACT is a symbol of an airplane flying under thesky, also the dark blue color of the plane, strong, longing and leading, towards growth,continuous striving, accompany with customers on the way of development Theplane's smoke streaks in bright blue colors embrace ACT's feet, the colors of strong,independent and cool, giving a feeling of trust, understanding and loyalty Itsymbolizes the mission to provide solutions to quickly, safely and accurately meetyour shipping forwarding needs Moreover, these smoke streaks only appear when theplane is flying at a certain altitude (from about 10,000 meters or more), this is like asymbol of quality, of the pinnacle of the field, such as vision and the desire to lead, toreach the heights Simple but complete, the ACT logo with the above Greek, alongwith its goals, vision and orientation, ACT Logistics commits that our customers willalways receive enthusiastic, dedicated and dedicated support and advice responsibility

in choosing the most effective transportation methods with the most economical costs

as well as minimizing risks

ACT Multinational Transportation Logistics Company Limited commits that thecompany will be the first choice for customers at home and abroad

1.3 Services of ACT Multinational Logistics Co., Ltd

1.3.1 Air Transportation

ACT Logistics is the airline agent of famous domestic and international airlines(OZ, VN, TG, HX ) with diversified, guaranteed and reputable logistics services Thecompany's customers are consulted and guided to choose the best services of leadingairlines with global traffic connections and continuously updated status of shipmentsusing the tracking system latest online

The company provide global import and export air transport services Inparticular, the company also supports customers with optimal, efficient, cost-reducingsolutions, express freight, and dangerous goods The company can perform the entirelogistics process from pick up to delivery with the help and control of an integratedinformation management system

The partner airlines of ACT Logistics include: Vietnam Airlines, Cathay PacificAirlines, Hong Kong Airlines, Japan Airlines, China Airlines, Singapore Airlines, ThaiAirways, Eva Air, Asiana Airlines, Korean Airlines, and Cargolux

Moreover, the company is proud to be a member of WCA, VLA, and FIATA

To ensure the progress and quality of shipments, the company has followed theentire shipping and handling process, and has been methods to report back tocustomers.

1.3.3 Trucking

ACT Logistics offer competitive truck freight rates on any shipping lane, helpingyou increase your profit potential on every truckload Truckload shipping is one of themost efficient transport methods, and ACT Multinational Logistics Co., Ltdunderstand that reducing your freight shipping costs can drastically affect your bottomline

Road transportation cannot be excluded from supply chain of logistics services.Whether FCL, LCL or bulk cargo, we have appropriate solutions for each shipment tohelp our customers save time, costs, ensure delivery schedule to meet the needs ofproduction and distribution

Services and LCL consolidation: Hanoi – Hai Phong – Ho Chi Minh

1.3.4 Customer broker

ACT Logistics is the right partner offers customers a door-to-door services andefficent solution for all kind of cargoes The company have the best suggestions forcustomers and get partner's goods going in no time

The company is always ready to help all problems regarding customs clearance.ACT's employees have the skills of customs clearance and extensive experience in

clearance of goods in Vietnam ACT Logistics are fully licensed with each country'sown standards of service.

Services of ACT Multinational Logistics Co., Ltd:

- Customs formalities to commercial goods, aid shipment, project cargoes, transitcargoes, exhibits, temporary export/re-import, temporary import/re-export, non-commercial goods

- Consultancy on customs declaration, tax access and other relevant tax & dutypolicies

- Consultancy on customs formalities and clearance in other countries

- Electronic Data Interchange (EDI)

as storage of finished products and distribution to other areas

ACT offers high quality services thanks to its system of warehouse ranging inNoi Bai city with international standard warehouses

Services included:

- Packing and labeling service professionally

- Warehousing – export, import and domestic distribution centers

- Inventory management and control

- Bar-coding, re-packaging, labeling, quality inspection, kitting and other valueadded services

- Order administration

- Supporting business systems

1.4 Organizational structure

1.4.1 Organizational Chart

The organization of management in any company is necessary and indispensable,

it ensures strict monitoring of the company’s business situation In order to performwell the management functions, each company needs to have an appropriatemanagerial and organizational structure For ACT Multinational Logistics Co., Ltd

too, the organizational structure is very simple and compact, consistent with the modeland nature of the company.

The following is the diagram of the management apparatus of ACT MultinationalLogistics Co., Ltd

Chart 1.1 The management apparatus of ACT Multinational Logistics Co., Ltd

1.4.2 Specific tasks of each department

ACT Multinational Logistics’ organizational structure by function, eachdepartment will undertake its own function Each department’s tasks are clearlydefined, so they will have a high responsibility for their tasks in particular and thecompany in general

- Director: Mr Nguyen Van Chinh is head of the company who decides all

operation at ACT Multinational Logistics He is responsible for all activities ofcompany He makes all of the strategies for company: Short-term as well as annualplans, investment plans, organizational and management plans,…

- Vice Director and Chief: is responsible to the superiors for the center's related

activities, supports and helps the Director in managing center’s activities

- Sea and Air Sale + Cus Dep’t: introduce the company's services to the most

customers most closely This is a department directly responsible for implementingmarketing - sales activities to customers and potential customers to achieve salestargets for the company

- Accounting Dep’t: take responsibilities for payment to suppliers, accounting,

management and organization of accounting work Conducting the collection,

DIRECTOR

Sea Sale + Cus

Department Air Sale + Cus

Department

AccountingDepartment

Operation Department

OverseaDepartment

CHIEFFinancial officer

VICE DIRRECTORAir + EcomVICE DIRECTOR

Ocean + Logistics