INTERNSHIP REPORT TIEN VINH TRADING AND INVESTMENT LIMITED COMPANY

THUONGMAI UNIVERSITY ENGLISH FACULTY ---INTERNSHIP REPORT TIEN VINH TRADING AND INVESTMENT LIMITED COMPANY HANOI, 2018 HÀ NỘI - 2015... Tien Vinh Trading Investment Limited Company

THUONGMAI UNIVERSITY ENGLISH FACULTY

-INTERNSHIP REPORT TIEN VINH TRADING AND INVESTMENT LIMITED

COMPANY

HANOI, 2018

HÀ NỘI - 2015

TABLES OF CONTENTS

INTRODUCTION 2

LIST OF ABBREVIATIONS 3

LIST OF TABLES AND CHARTS 4

PART 1: OVERVIEW OF TIEN VINH TRADING INVESTMENT LIMITED COMPANY 5

1.1 Information about Tien Vinh Trading Investment Limited Company 5

1.1.1 Formation and development of the company 5

1.1.2 Major business areas 6

1.1.3 Organizational structure 7

1.1.4 Business results of the company in the period of 2015 – 2017 8

1.2 Information about Import Department 9

PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS 11

2.1 Tasks to be performed during the internship 11

2.2 Difficulties and lessons learned 11

2.2.1 Difficulties in the practice 11

2.2.2 Lessons learned 13

PART 3: PRACTICAL USE OF ENGLISH AT THE TRAINEESHIP 15

3.1 Describe the actual use of English at the traineeship 15

3.2 Proposed Research Issues 16

PART 4: PROPOSALS COURSE TOPIC 17

CONCLUSION 18

REFERENCES 19

Tien Vinh Trading Investment Limited Company operates mainly in the field of supplying chemical products With diversified types of chemicals and agilely, professional manner the company always bring satisfaction for customer and stable production for manufacturers, factories and enterprises With available chemicals in warehouses, professional service, Tien Vinh always satisfies their customers

At the recommendation of the English Faculty of the Thuong Mai University, I had a great opportunity to experience as a trainee position at the office of the Tien Vinh Company After nearly a month working here (from January 2nd, 2018 to January 29th, 2018), with the help and guidance of dedicated team leaders and staff,

I have opportunities to apply the knowledge that I learned in practice, and learn the basic information to complete my internship report

I would like to send my sincere thanks to the teachers in English Faculty - Thuong Mai University and the staff of the Tien Vinh Company that helped me to complete this report I look forward to receiving comments and help from the teacher to complete his report

Hanoi, January 28th, 2018

Student

Vi Thi Nguyet

LIST OF ABBREVIATIONS

Co., ltd Limited Company

LIST OF TABLES AND CHARTS

Image 1.1: Logo of Tien Vinh Trading Investment Co., ltd

Image 1.2: Some key products of Tien Vinh Trading Investment Co., ltd Diagram 1.1: Some typical partners of Tien Vinh Trading Investment Co., ltd Diagram 1.2: Organizational chart of Tien Vinh Trading Investment Co., ltd Table 1.1: The company’s business result in the period of 2015 – 2017 (VND)

PART 1: OVERVIEW OF TIEN VINH TRADING INVESTMENT

LIMITED COMPANY

1.1 Information about Tien Vinh Trading Investment Limited Company

1.1.1 Formation and development of the company

General introduction about the company

Name of company: Công ty TNHH Đầu tư Thương mại Tiến Vinh

Transaction name: Tien Vinh Trading Investment Limited Company

Transaction office: 26/53 Duc Giang, LB, Hanoi

Office address: Cau Chiec, Nhan Hien, Hien Giang, Thuong Tin, Hanoi

Telephone number: 024 226 13555 Fax: 0436555305

Email: tienvinhchem@gmail.com

Website: http://tienvinhchem.com/

Image 1.1: Logo of Tien Vinh Trading Investment Co., ltd

History of formation and development

The company officially came into operation on March 18th, 2015 with the director Nguyen Thanh Trung The company was initially 03C9 Nguyen Du, Thuong Tin,

Ha Noi From the year 2017 the company was located at Nhan Hien, Hien Giang, Thuong Tin, Ha Noi

In order to achieve these achievements, from the beginning, the company has identified itself with specific direction and business philosophy as red thread throughout the formation and development of the company

Vision and development orientation

- Invest in improving human resources, improving quality and customer service

- Expand the market in breadth and depth in line with the trend of integration

- Focus on developing distribution systems in the country and Southeast Asia

- Ensure sustainable development

1.1.2 Major business areas

The main products

The main products of Tien Vinh include various types of chemicals The chemicals are the raw materials for various manufacturing industries imported from Korea, Singapore, Indonesia, Malaysia, Japan, Taiwan, China, etc to meet various requirements of customers Particularly, Environmental treatment chemicals; Chemicals in glass, ceramics; Construction chemicals, metallurgy; Chemical for coatings; Rubber and plastic chemicals; Chemicals in the paper industry; industrial Chemical Notably, from August 2017, the company added chemicals for fiber industry

Image 1.2: Some key products of Tien Vinh Trading Investment Co., ltd

Market operations and main partners

Tien Vinh supplies chemicals to manufacturers, factories and enterprises in all provinces and cities from the North, central provinces to the Southern provinces Some typical partners of Tien Vinh include Gia Linh Chemical Limited Company, Thuan Phong Manufacturing & Trading Joint Stock Company, Asia Chemical Corporation, Vedan Vietnam Company, Guangdong Guanghua Sci-Tech Limited Company (JHD)

Diagram 1.1: Some typical partners of Tien Vinh Trading Investment Co., ltd

1.1.3 Organizational structure

The company’s organizational structure includes four departments

Diagram 1.2: Organizational chart of Tien Vinh Trading Investment Co., ltd

The company has four functional management divisions including: Administration

Department, Accounting Department, Sales Department, Import Department Each

department has its own roles, responsibilities and close coordination with other departments to ensure that all tasks are completed easily, quickly and professionally

1.1.4 Business results of the company in the period of 2015 – 2017

In order to make an overall assessment of the operation efficiency of the company

in the period 2015 - 2017, the following business results tables are used as a foundation to evaluate

No

Criteria Cod

e 2017 2016 2015

1 Revenue from sales and

providing services 01

20.389.606.24

8

16.163.890.79

6

3.950.476.87 1

Director

Administration

Department

Accounting Department

Sales Department

Import Department

2 The deduction from

3 Net revenue from sales

and services (10 = 01 -

02)

10 20.389.606.24

8

16.163.890.79

6

3.950.476.87 1

4

Cost of goods sold 11 17.980.270.233 14.182.555.50

2

3.566.378.81 8

5 Gross profit from sales

and services (20 = 10 -

11)

20 2.409.336.015 1.981.335.294 384.098.053

6 Financial income 21 4.380.200 2.405.026 832.8

7 Financial expenses 22 68.352.380 57.478.940 0

8 In which: interest

expenses 23 32.998.450 31.498.756 0

9 Cost of business

management 24 2.343.093 1.927.722.058 390.326.582

10 Net profit from

operations (30 = 20 + 21

- 22 – 24)

30 (2.343.020.74

2) (1.460.678) (5.395.729)

13 Other profits (40 = 31 -

14 Total profit before tax

(50 = 30 + 40) 50

(2.343.020.74 2) (1.460.678) (5.395.729)

15 Current enterprise

16 Profit after tax (60 = 50

(2.343.020.74 2) (1.460.678) (5.395.729)

Table 1.1: The company’s business result in the period of 2015 – 2017 (VND)

1.2 Information about Import Department

Import department is the core department cannot be lack in the company There are some main responsibilities of import department in the company:

1 Performing transactions, negotiating and signing contracts with suppliers

2 Completing procedures and documents of import and export of goods

3 To receive, examine, compare and record import goods with the actual quantity

at the border gates in the course of making dossiers of goods clearance

4 Manage, track orders, contracts Coordinate with related departments to ensure timely delivery as well as receipt

5 Carry out the search for suppliers, expand the import sources according to the company strategy

6 Regularly contact, care and maintain good relationships with customers and suppliers

In order to do well in this job, the requirement for importers and exporters is good

in foreign languages They must be knowledgeable about import and export procedures, planning skills and presentation skills and have a basic understanding

of international trade conditions, international payment methods, international transport modes and legal documents on customs declaration

PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS

2.1 Tasks to be performed during the internship

- Search and contact to foreign suppliers via telephone and email to plan your purchase

- Track the status of the order, make sure goods are always available in stock, contact directly with the relevant departments to perform tasks

- Work directly with the sales department to plan the purchase of goods Sales Department is responsible for contacting and receiving orders from companies, agents in the country At that time, the sales department staff will work together and deliver orders to the import staff The importer will contact the suppliers and make a purchase plan

- Type data, information, support the other departments at the request of the supervisor

- Ensure the order complies with contractual agreements, report results to supervisor

- Perform other office tasks as required by the supervisor

2.2 Difficulties and lessons learned

2.2.1 Difficulties in the practice

During my one-month practical internship from 2nd January, 2018 at the import department of Tien Vinh Trading and Investment Limited Company, I had the opportunity to apply the skills and knowledge I have learned and gained certain experiences, useful lessons for myself In the company, I was instructed, trained and assigned appropriate tasks

First of all, for adaptation to the work environment, Tien Vinh Trading and Investment Limited Company is a medium-sized company, but regulates strict working regulations and discipline The company emphasizes corporate culture and professional ethics of employees During my first week of training, sometimes

I was ambiguous about work and slow in dealing with basic assignments such as sending e-mails asking for catalogs, quotations, and ordering I do not know much English vocabulary in the field of importing, particularly buying chemicals My vocabulary is not much enough to confidently draft the documents, contracts Therefore, I always study, ask senior staffs in the department New employees or trainees, collaborators when starting work in the import department of the company must read the English work-intensive documents such as contracts, vouchers, product catalogs, forms of documents, documents of international regulations on import - export, logistics This will also put pressure on new staff and trainees if they do not really study hard and improve their knowledge constantly

In communication or working, all staffs need to be really polite, flexible and open with colleagues, bosses and importantly with customers and partners The staffs of the import department are required to be highly qualified in not only foreign languages but also economic knowledge, import-export, logistics and customs Staffs work in import department need work directly and constantly with foreign partners, especially suppliers from China, Taiwan, Indonesia, and the US, so they require the high level of English or Chinese Actually, that was a big challenge for

me I had the opportunity to discuss directly on telephone with partners in English During the talk, I was unable to fully understand what the partner said and reacted slowly The cause is mainly due to my limited For Chinese partners, their English pronunciation is a bit different, that make me confuse, misunderstand their message Besides, sometimes they use both English and Chinese so I was a bit

In addition, the job of purchasing staff requires skills and insights I have not yet mastered I was embarrassed and made mistakes when drafting letters, documents, contracts and other documents Besides, while talking to partners, because my English is not good, I do not catch to them, that lead to mistakes

2.2.2 Lessons learned

After the intern period at the company, I got used to the business environment, encountered difficulties, obstacles and learned many lessons for myself In order

to avoid confusion, to adapt to changes when moving from a learning environment

to a professional working environment, students must accumulate knowledge and skills right from their school days Not only focus on learning, students need to improve the living skills, working effectively skills, be flexible Students should practice early in the company when have the opportunity to do Finding a part time job is a good way for students to gain practical experiences and skills There are many companies that are always ready for college students to go to work In my own opinion, students should make use of the available time to work or participate

in community activities, international volunteering, active exchanges, exchanges their living and working experiences These are activities that every American student is actively involved in so they are very quick, creative and do their job well Skills they need such as communication skill, organizational and planning skill, teamwork, negotiation skill, and many other skills

In addition, investing in yourself and networking is also important to each student Confidence is the key to success, professionalism builds trust and working attitude determines whether you will continue to be welcome to work or to split the company When we go to practice, we are new, we will have many difficulties and challenges so we have to always persevere, learn from the senior staffs If it is not difficult to observe, learn and apply, it will be difficult to overcome difficulties, difficult to adapt to competitive and disciplined working environment

Requirements for purchasing staff in import department, in addition to English, need to be familiar with import-export knowledge such as INCOTERMS clause, international payment, transport modes, international rules, laws, procedures and documents Students should spend their time in school to learn, accumulate and constantly practice their English listening, speaking, reading and writing skills Students need to improve their vocabulary in a variety of field, then when working

in a company in any field, students should prepare their own lists of English words and phrases in that area Regularly update communication patterns as well as new words Learning the partner’s culture is also important, it helps us to exchange, work and receive good feedback from them Students who study Business English should also grasp the necessary economic knowledge Students need to know the flexible use of English, suitable for each partner, customer