INTERNSHIP REPORT VIETNAM AIRSEAGLOBAL JOINT STOCK COMPANY

The process of formation and development of the company As a trainee/ intern, I would like to give an overview of the growth and development of the company: Vietnam Airseaglobal Joint St

THUONG MAI UNIVERSITY

ENGLISH FACULTY

-INTERNSHIP REPORT

Company:

VIETNAM AIRSEAGLOBAL JOINT STOCK COMPANY

HANOI, 2021

HÀ NỘI - 2015

TABLE OF CONTENTS

ACKNOWLEDGEMENTS……… 2

LIST OF TABLES AND FIGURES 3 LIST OF ABBREVIATIONS 4 1 A BRIEF DESCRIPTION OF THE COMPANY……… 5

1.1 General introduction5 1.1.1 The process of formation and development of the company 5 1.1.2 Organization 6 1.1.3 Business Activities……… 8

1.2 Information about the internship department……… 9

2 INTERNSHIP DESCRIPTION……… 11

2.1 Specific tasks and Responsibilities……… 11

2.2 Experience learned from the internship……….13

3 CURRENT SITUATION OF USING ENGLISH AT THE INTERNSHIP COMPANY……… 15

3.1 Description of current situation……… 15

3.2 Solutions to improve English proficiency at the company……… 15

4 RECOMMENDATIONS……… 16

5 REFERENCES……… 18

The internship opportunity I had with Airseaglobal Joint Stock Company was a great chance for learning and professional development The time I spent in Airseaglobal., JSC as an intern from December 28 to January 22 was a memorable one for me as it provided me with rich experience and helped me discover my potential I am also grateful for having a chance to meet so many wonderful people and professionals who led me though this internship period My internship would not have been possible without the help and collaboration of others

I am using this opportunity to express my deepest gratitude and appreciation

to Mr Tan, General Director I want to thank him for allowing me to follow my internship at Airseaglobal Joint Stock Company He accepted me in the office and constantly supervised me so that I had the chance to improve myself and that contributed immensely to my personal development

Besides, I feel grateful to Ms Chi, Head of Documentation – Customer Service Department, for her guidance that enabled me to complete the internship She helped and coached me during my internship by giving me feedback and tips on how to prepare a set of customs declaration documents and steps to implement customs declaration on VNACCS system Furthermore, I am also thankful to other staffs of Airseaglobal., JSC for their support and guidance which helped me to overcome the challenges I faced during the past 4 weeks

Last but not least, I would like to express thanks to the School Board of Thuong Mai University and English Faculty creating favourable conditions for me

to take my internship

In short, I perceive this opportunity as a big milestone in my career development I will strive to use gained skills and knowledge in the best possible way

LIST OF TABLES AND FIGURES

Chart 1.1 Organizational structure diagram of Airseaglobal Joint Stock Company 7

Chart 1.2 Lines of business diagram of Airseaglobal Joint Stock Company……….8

LIST OF ABBREVIATIONS

No Abbreviation English meaning Vietnamese meaning

1 AN Arrival Notice Giấy thông báo hàng đến

2 AWB Airway Bill Vận đơn đường hàng không

3 BL Bill of Lading Vận đơn đường biển

4 C/O Certificate of Origin Giấy chứng nhận xuất xứ hàng

hóa

5 C/Q Certificate of Quality Giấy chứng nhận chất lượng hàng

hóa

6 D/O Delivery order Lệnh giao hàng

7 ETA Estimated Time of Arrival Ngày giờ dự kiến mà lô hàng sẽ

đến cảng đích

8 HAWB House Air Waybill Vận đơn nhà đường hàng không

9 HBL House Bill of Lading Vận đơn nhà đường biển

10 HS Code

Harmonized Commodity Description and Coding System

Mã HS (Hệ thống hài hòa mô tả

và mã hóa hàng hóa)

11 Incoterms International Commerce

Terms

Các điều khoản thương mại quốc tế

12 LCL Less than Container Load Đóng và vận chuyển hàng lẻ

container

13 MAWB Master Airway Bill Vận đơn chủ đường hàng không

14 MBL Master Bill of Lading Vận đơn chủ đường biển

15 PL Packing List Phiếu đóng gói hàng hóa

16 PO Purchase order Đơn đặt hàng

17 VNACCS Viet Nam Automated

Cargo Clearance System

Hệ thống thông quan hàng hóa tự động của Việt Nam

1 A BRIEF DESCRIPTION OF THE COMPANY

1.1 General introduction

1.1.1 The process of formation and development of the company

As a trainee/ intern, I would like to give an overview of the growth and development of the company:

Vietnam Airseaglobal Joint Stock Company was established under the Law

on Enterprises and was granted the Certificate of Business registration No

0105308539 on 13/05/2011 by the Business registration division – Hanoi Department of Planning and Investment as a limited company On March 5, 2019, the Certificate of Business registration was changed to as a joint-stock company

Company name: Vietnam Airseaglobal Joint Stock Company (Airseaglobal., JSC) Address: A9/4 Mining and Geology collective zone, Co Nhue 2 Ward, Bac Tu Liem

District, Hanoi city, Vietnam

Phone: 04.6269.7222

Tax code: 0105308539

Website: http://airseaglobal.com.vn

Email: info@airseaglobal.com.vn

Business Scope: As a business unit in the field of Logistics

Business Activities: Services related to transportation and medical equipment

license

Vietnam Airseaglobal., JSC was founded and developed based on the foundation and knowledge of leaders with many years of experience in domestic and foreign companies in the field of Logistics It is constantly growing to become one of the pioneers in the field of Logistics The company has been in operation for about 9 years since the date of being granted the Certificate of Business registration It has become one of the leading companies in providing import services for medical equipment, specializing in providing Logistics services such as international freight forwarding & transport services, domestic freight forwarding & transport services, customs formalities, export and import license, specialized license for medical equipment goods (medical machinery and equipment, consumable supplies) Up to 2020, the number of official employees of the

company is more than 30 people working in Hanoi headquarter, along with the development of two branches in Ho Chi Minh City and Hai Phong and cooperation with strategic partners in many provinces and cities: Quang Ninh, Da Nang, Thai Binh, Nam Dinh, With networks operating in most provinces, a large strategic and economic position and the development of the communication system, Airseaglobal has gradually affirmed its leading position The company commits serving effectively, professionally; bringing great trust to clients by providing better service quality at competitive prices and continuously innovating to create the difference in products and services Airseaglobal is currently a reliable partner of many large domestic and foreign export and import enterprises, constantly developing to become one of the leading transportation companies in Southeast Asia, especially in the field of Logistics Moreover, Airseaglobal also has a good relationship and is a regular partner with several major shipping lines and airlines in the world, facilitating the selection of competitive rates as well as expanding the business range

1.1.2 Organization

Airseaglobal Joint Stock Company has a professional leadership team and staff who provide import and export services for medical equipment, including many veteran members who have years of experience in large domestic and foreign companies in the field of Logistics Currently, the company is constantly developing

to become one of the pioneering enterprises in the field of Logistics The organizational structure of the company includes:

- General Director: Mr Nguyen Thanh Tan is the representative of the company He

is responsible for organizing business and development strategy for the company, building a system of criteria, working regulations, remuneration, sales contracts, and planning to train Sales staff to maintain and reach clients

- Deputy Director: Mr Nguyen Manh Cuong and Mr Nguyen Cong Khanh help the General Director to supervise work, manage departments, train Sales staff for the company

- Chief Executive Officer (CEO): Mr Nguyen Cong Manh is the company's legal representative who manages all business activities

- Documentation - Custоmer Service Deраrtment: Manage, store commercialmer Service Deраrtment: Manage, store commercialrtment: Manage, store commercial documents, prepare customs documents and other necessary documents to help the freight department to complete the assigned work Regularly monitor the shipment process and contact clients to inform shipment information

- Operation Department: Perform all work which relates to import-export business activities from receiving documents to delivering goods to the warehouse of the registered service enterprise; solve all clients' problems for each shipment quickly and completely

- Accounting Department: In charge of the company's revenue and expenditure, fully keep business accounts for arising accounting profession, report periodic data accurately, monitor and organize business operations, advance payment for Operations staff to complete the work

- Sales Department: This is an important central department of Airseaglobal Sales staff are in charge of looking for clients, receiving import and export demands of clients, offering quotation of company's services, advising clients on various procedures and licenses relating to import goods, negotiating with shipping lines and airlines to get the best rates for clients Consequently, they will quote the price that two parties agree and carry out following steps to sign a forwarding contract

Chart 1.1: Organizational structure diagram of Airseaglobal Joint Stock

Company

(Source: Airseaglobal., JSC’s Operation Department)

The Heads of the departments always supervise the employee's working process closely to make the most appropriate adjustments Every week, there are meetings between the board of directors and other departments to discuss the

Board of Directors Documentation - Custоmer Service Deраrtment: Manage, store commercialmer

Service Deраrtment: Manage, store commercialrtment Department Operation Accounting Department Department Sales

performance of each department and to come up with solutions to current problems Freight forwarding service is a service with the participation of many departments such as documents department, operation department, sales department so the company always focuses on strict management The departments have interconnected work, always monitor the status of the shipment to report timely 1.1.3 Business Activities

Airseaglobal works mainly as a Freight Forwarder Specifically, the company is an intermediary between the exporter and the importer, transporting the goods of the owner, consolidating Less than Container Load (LCL) shipments then hiring a carrier (shipping lines or airlines) to dispatch the goods to the destination The company offers a wide range of services including:

- Logistics Services: Cargo loading, unloading and tallying services; Airway and Seaway transportation brokerage logistics services; customs declaration service; transport agency service; specialized consulting services In which, Logistics services related to transport include: Seaway, Airway, Road .; multimodal transport services, super-weight cargo transportation

- Services related to medical goods license: Procedures for classification of medical goods; services for import license; the registration service of circulating medical equipment of categories B, C, D; standardize business profile

Chart 1.2 Lines of business diagram of Airseaglobal Joint Stock Company

(Source: Airseaglobal., JSC’s Operation Department)

Airseaglobal provides freight forwarding and transportation services utilizing Seaway, Airway and Domestic transportation to more than 200 countries with quick delivery and absolute safety The company has a huge advantage thanks to its many

Lines of business

Logistics Services Services related to medical goods license

years of extensive experience with a team of professional, enthusiastic staff and a reliable agency network all around the world

Airseaglobal can handle all your transportation requirements With a multitude of options, the company always ensures the delivery of goods to clients in the fastest possible time, assists clients with all procedures of import, export, temporary export/ re-import, temporary import/ re-export for goods that need repair

or complex goods requiring a variety of documents and certificates

For Airseaglobal, trust, safety, punctuality and innovation are always the top principles Every day, the company provides the best service for the shipments that clients entrust

Airseaglobal commits to:

- Delivery to the recipients on time as agreed;

- Professional, dynamic and dedicated staff;

- Fast customs clearance procedures;

- Transparent delivery route with proof of delivery;

- Collect daily shipping, reserve space for cargo with several airlines

1.2 Information about the internship department: Documentation - Custоmermer

Service Deраrtmentrtment

The Documentation - Customer Service Department of Airseaglobal., JSC has the main function of carrying out operations related to documents of imported and exported goods through Seaway, Airway and Domestic Road as required by clients and customs authorities This department is responsible for assuring the accuracy of documents before conducting customs declaration and clearance, ensuring that deliveries to clients complied with legal processes and procedures

The job scope of the Documentation – Customer Service Department can be summarized as follows:

 Go to the client company to receive the documents such as C / O, C / Q, B /

L, contract, Packing List, insurance After that, support clients to complete sets of import and export documents including contract, invoice, Bill of lading (BL), Packing List (PL), Delivery order (D/O), Arrival Notice (AN),

customs declaration or shipping documents in case the documents are not completed yet;

 Work with clients, consult and take care of clients on administrative procedures, especially related to tax exemption or reduction

 Prepare a set of customs declaration documents, Certificate of Origin (C/O), import and export license, official documents for import and export goods and reports to the parties concerned ;

 Check the validity of import and export document and take steps to standardize the documents before implementing customs declaration on VNACCS system

 Send documents to the Operation department at airports and seaports for cargo clearance

 Contact clients and coordinate with Operation department to implement customs clearance for import and export shipments;

 Receive Arrival Notice from shipping lines or Co-loader

 Go to the office of the shipping company or Co-loader to receive the Delivery order (D / O) with attached documents such as other secondary D /

O (original or stamped with a copy, Master Air Waybill (MBL) of the shipping company) or the Co-loader's House Bill of Lading (HBL)

 Issue D / O together with other D / Os and HBL delivered to clients (Consignee) and then save file: HBL, MBL, D / O (copy), Invoice, Packing List, Letter of recommendation,

 Liaise with suppliers and clients regarding shipping and delivery schedules;

 Store records, documents such as business correspondence relating to transactions, purchase orders (P/O), documents, samples ;

 Manage and keep track of contracts, Estimated Time of Arrival (ETA) of shipments

 Update information on legal documents related to import and export activities;

 Make reports, compare import and export inventory and compare these data weekly, monthly with relevant departments