Sổ tay quản lý chất lượng QMS quality manual

목 차 Quality Management Manual EVS QMS Prepared date 01 03 2002 Revision code 24 Revised date 12 03 2018 Page 428 QUALITY MANAGEMENT MANUAL (IATF 16949 2016) Chapter 1 Index Chapter Clause Heading Page Note Cover 1 1 Index 2 1 1 Revision history 3 1 2 Check approval 4 1 3 Quality policy 5 2 Overview 6 2 1 Purpose 2 2 Applicability 2 3 Operate quality management manual 3 Introduce company and organization mechanism 7 8 3 1 Introduce company 3 2 QMS organization mechanism 4 Organization contex.

2 Overview 6

2.1 Purpose2.2 Applicability2.3 Operate quality management manual

3　 Introduce company and organization

3.1 Introduce company3.2 QMS organization mechanism

4　 Organization context & interested

4.1 Understanding organization and

organization context4.2 Interested parites

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1; 3 1.2; 3.2 Change checker & approver Change new

organization mechanism

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All All Cancel process of producing

Voice Coil, Complement 2 instructions for managing resources (4.1.2 & 4.1.3)

Inspect the effect

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All All Change checker & approver Change new

organization mechanism

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All All Change checker & approver Change new

organization mechanism

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All All Change checker & approver Change new

organization mechanism

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4 4.1,4.2 Revise name of chapter 4

chapter 5 Add organization context and interested parties atchapter 4

Transition from ISO/TS 16949 IATF 16949

8

3 3.2 Change checker & approver Change new

organization mechanism

Note: 1 Only record important changed content

2 If revision history over 1 page, delete the last page

1.2) Inspect & approve

Classify Dept/ position Full name Signature

Approved Director Roh Gwang Seuk

Control Jon Jin Yoo

Checked Sourcing Kim Yoon Keun

Prepared QA Nguyen Ngoc Le

by continual improvement and quality has the best priority task

in the management, ESTec VINA Co., Ltd set up quality policy asbelow:

We all the staffs of ESTec VINA Co., Ltd are fully aware of quality policy and

will make every efforts to achieve our quality objective by applying the basicassumption that,

“Let’s make the best global quality & best ESTec” to all departments

QUALITY POLICY

Ensuring initial quality

Observing principle and basic

Observing principle and basic

Open mind and positive participation

Open mind and positive participation

Management criteria

Purpose

Complete Defect Ratio Improving Processing Defect in

Company Customer Process Defect Improving Customer’s Incoming

Quality

Unit

PPM PPM

Quality

objective

Customer Delight through Quality

Slogan: Let’s Make the Best Global Quality & Best ESTec.

of IATF 16949

and operate quality system at ESTec VINA effectively and validly

2.2 Applicability

QMS being applied according to requirements:

1 Produce Dome speaker and household system speaker

(Certification scope: ISO 9001)

2 Produce Dome speaker and automotive system speaker

(Certification scope: IATF 16949)

Standard Applicability Customer’s

requirements

Location

ISO 9001 Produce all

types ofspeaker

VSIP

IATF 16949 Produce

speakers usefor car

(Exclusionclause 8.3 ofproduct

design)

Hyundai Kia VSIP

2.3 Operate quality management manual

2.3.1 Approval

Top manager is highly responsible for approving this quality management manual 2.3.2 Operation

1) To reach target of this manual, opreartion methods and verify operation result

effectively reflected and cited on chapters of this quality management manual

2) Clarify responsibilities, authorities and correlation relation ship of all staffs in operation

structure of QMS, implement complying roles following principles in qualitymanagement manual

3) Quality planning team in charge of controlling the arising, distribution and revocation ofquality assurance manual

2.3.3 Relevant standard

■ ISO 9000: QMS – Basis and vocabulary

■ IATF 16949: QMS– requirements

Chapter 3: Introduce company and organization mechanism

3.1 Introduce company

Name: ESTec Vietnam Co., Ltd

Address: No 6, Street 6, Vietnam-Singapore Industrial Park, Thuan An district, BinhDuong province, Viet Nam Tel: (+84) 274 378 2840

TV & Monitor Speaker

Area : Zone 34,000㎡, buildings 40,470㎡

3.2 QMS organization mechanism

Chapter 4: Organization context & interested parites

4.1 Understanding organization and organization context

4.1.1 Market opportunity

1) Customer: automotive industrial market more and more developes in domestic andwestern countries

There is tendency of increased quantity

2) Supplier: key stable materials, there is ability to provide goods timely in quatity,quantity and delivery

time

3) Law: there is tendency of strict requirements of hazardous substance management(product

environment)

4.1.2 Challenge and external threat

1) Company with the same field day by day increases

2) Price is strongly competitive

3) Customer requests to discount more and more day by day while supplier requests toincrease price of

materials because material resource depends on oil & petrol situation in the countryand the world

4) Customer requirements are higer and higer Required quality side is higer

5) Manpower recruitment is hard

4.1.3 Strength

1) ESTec speaker trademark is present in most of the world market

2) Quality is always assured to satify customer needs

3) Delivery on time as requested by customers

4) Modern and sufficient machinery and facility

5) Modern production technical technology meets capacity as required

6) Airy and comfortable working environment, security policy is suitable with empoyees 7) Meeting fully environmental law rewuirements and other statutory requirements 8) Experienced, enthusiastic, creative staffs sticking to the company

9) Leader team has has vision and strategy

4.1.4 Weakness

1) Technical level and material understanding has still not reached corporation level 2) Qualification of employees is not the same

Sales/ Productioncontrol/ IM-EX /Warehouse

To meet full obligations of complying withlaw requirements of Vietnam HR / XNKDepartment of

Natural Resources

and Environment

To meet fully law, decrees, circulars andregulations of environment related to thecompany

QA / HR

Department of

Industry and Trade

To meet requirements of regulated

QA

Supplier Long coopration with the company Purchasing

Labourer

To meet social welfare and health benefits

Chapter 5: Quality management system

5.1 General

5.1.1 Identify the necessary processes of QMS and apply them for the entire organization

1) Determine the needed processes of QMS and apply to whole oganization

2) Determine sequence and interaction of defined processes

3) Determine standards and audit method to ensure the operation and control these

processes effectively

4) Ensure the availability of needed resources & informations to support the operation

and control processes

5) Monitoring, measuring and analyse processes

6) Implement necessary operation to reach intended result and continual improvement

these processes

Company issue document, control and apply processes according to 8 principles ofquality management and requirements of IATF 16949:2016

㎡ 7 Principles of quality amnagement ㎡

1) Customer focused organization

2) Leadership

3) Involvement of people

4) Process approach

5) Continual Improvement

6) Factual approach to decision making

7) Mutual beneficial supplier relationships

5.1.2 Model of QMS at ESTec VINA

Improvement

Correvtive & preventive

action Continual Improvement

process Resources

Instruction for reward

Instruction for determining

rights & duties

Instruction for Overtime

management

Enterprise sercurity

Manufacture product

Equipment management process

Tool, JIG management process

Device, measuring equipment management instruction

Measurement system analysis instruction Test/ calibration room operation instruction

QC Control Plan control instruction

WI control instruction Instruction for import/

export, customs procedure Finished products stock management instruction Customer service management process FMEA control instruction S.T calculation instruction

Measure, analysis, improvement Customer satisfaction survey process Internal audit process Parts inspection process

F goods management process

Non-conformity product management process Data analysis process Test professionals instruction Defect parts treating instruction

Q-Cost measuring instruction

㎡㎡㎡㎡㎡㎡㎡㎡㎡㎡

㎡㎡㎡㎡㎡㎡㎡㎡㎡

Management responsibility

Business management process

Management review process

Requir

ement

s

Cust omer s satisf y

Product

Business management process Design & development process Vibration parts development process

Parts approval process Products approval process Spec change management process

Production management process Purchasing management process Material management process Design Review operation instruction

Self-supported mould management instruction Wood lamination process management instruction Injection process management istruction

Damper process management instruction

5.1.3 Sequence & correlation of processes in QMS at

STec VINA

Quality management manual Document management process

QMS

Value increase activity

Informationflow

Record management process Tool drawing management instruction

( Production plan, shipping, storage)

COP5 Production Process (Production, Work instruction, Inspection, Equipment management)

Customer service management process

(Handle customer complaint)

- SP: Customer satisfaction survey process

COP2 Design & development

process

(Planning,design product/process,review, , verification, validation)

- SPJ: Finished goods stock management intruction

- SP : Parts management process

PPAP

Customer

requirement

- SP: Parts approval process

- SP: Finished products approval process

- SP: Spec change process -SP: Vibration parts development process

Training/ qualifying procedure,

Instruction for operating, Production Equipment/ Measuring device control

COP4 Purchasing management

process (Develop parts, PO, manage

-SP:Correctivi & preventive action procedure

- SPJ: QC Control Plan control

- SPJ: Working instruction control

- SPJ: 3D 5S control

- SPJ: Treat defect parts at production line

- SPJ:Wood processing process management

- SPJ:Injection process management

- SPJ: Damper process management

- SPJ: Cone paper/ Body process management

Product

5.1.4 Interaction between input and output of procedures.

5.1.5 Organization and documental system of QMS.

COP 4

Purchasing management pocedure

COP 5Process management procedure

COP 6Customer service

management pro

Customer

Customer

Out Put Finished goods packing Finished goods delivery

In Put

Customer

requirement

In Put Customer claims

Out Put

Resolve customer

claim

Out Put Outgoing production parts

Out Put Production plan

Out Put Work instruction

Out Put Consuming order information

Out Put Parts development information

Out Put Resolve customer requirement Order review result

Check finished goods

Checking parts

Out Put Check request

Out Put Check result

Out Put Check result

In Put Passed product

Out Put PPAP

In Put Customer requirement

5.1.5.1 Quality manual (Level 1)

Depend on IATF 16949:2016, relavant legal regulations, 8 priciples quality managementand quality policy, sequence and interactive effect of principle, regulations of organizationand procedure of entire QMS including the following terms according to nature of technicaldocuments

 Indicate clearly scope of QMS including the adequacy and detail content of applicable part

 To manage quality system, all set documents have to include regulation or citeregulation

 QMS’s procedures always have mutual interaction

5.1.5.2 Company’s standards (Level 2)

Implement standards of QMS, besides proceduresï, instruction, relavant support document,authorities & responsibilities also being devided into quality standard, common standard,environment standard

5.1.5.3 Work instruction (Level 3)

Include management plans, inspection standards, working standard, specification, national/international specification… documents designating in detail on implementation method ofeach business unit

5.1.5.4 Format (Level 4)

Format types or sheet/ check sheet

Quality management manual

Company’s standard (regulation)

(Procedure / Instruction / regulation/ Standard)

5.2 Processes turtle-shell chart

5.2.1 Business planning (MP)

5.2.2 Management review (MP)

5.2.3 Training (SP)

5.2.4 Business management (COP 1)

5.2.5 Design & development (COP 2)

5.2.6 Purchasing management (COP 4)

5.2.7 Process management procedure (COP 5)

5.2.8 Customer service process (COP 6)

5.2.9 Production management (COP 3)

5.2.10 Equipment maintenance (COP 5)

5.2.11 Tool, device management (COP 5)

5.2.12 Product approval (COP 2)

5.2.13 Measured tool management (COP 5)

5.2.15 Input inspection (COP 4)

5.2.16 Finished products inspection (COP 5)

5.2.17 Corrective & preventive action management (SP)

5.2.19 Data analysis (MP)

5.2.20 Continuous improvement (MP)

5.2.21 Internal audit (MP)

5.2.23 Document management (MP)

5.2.24 Standard management (COP 2)

5.2.25 Customer satisfaction (COP 1)

5.2.26 Vibration parts development (COP 2)