INTERNSHIP REPORT PANDA GLOBAL LOGISTICS LIMITED COMPANY HANOI BRANCH

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT ---INTERNSHIP REPORT Company: PANDA GLOBAL LOGISTICS LIMITED COMPANY- HANOI BRANCH Student: Truong Thi Nhung... Being recommended and allowed by E

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

-INTERNSHIP REPORT

Company:

PANDA GLOBAL LOGISTICS LIMITED COMPANY- HANOI BRANCH

Student: Truong Thi Nhung

PART 1: OVERVIEW OF PANDA GLOBAL LOGISTICS LIMITED

1.1 General introduction about PANDA

1.1.1 General information of PANDA

1.1.2 The process of foundation and development of PANDA

1.1.3 The field of operation

1.1.4 Organizational structural of PANDA

1.1.5 Function, role of each department

1.2 Results of business activities in recent 2 years (2017, 2018)

1.3 Information about Sales Department

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA.

2.1 The task were performed in internship process

2.2 The difficulties in internship process in Sales Department of PANDA

2.3 The experiences in internship process in Sales Department of PANDA

PART 3: USING ENGLISH IN BUSINESS ACTIVITIES OF PANDA

3.1 Reality of using English in business of PANDA

3.1.1 Advantages

3.1.2 Disadvantages

3.2 Suggested solutions to using English in business of company

PART 4: PROPOSAL OF GRADUATION THESIS THEME CONCLUSION

REFERENCES

List of abbreviations

No

.

1 PANDA Panda Global Logistics

Limited Company – HanoiBranch

Công ty TNHH Giao nhận gấutrúc toàn cầu

List of tables and charts

Diagram 1.1: Organizational structure chart of PANDA

Table 1.1: Results of business activities in 2017 and 2018

Image 1.1: Logo of PANDA

Image 1.2: PANDA’s picture

in the world.

In order to seize upon the opportunity and exploit the potential of this field,PANDA GLOBAL LOGISTICS LIMITED COMPANY – HANOI BRANCH hasbeen actively developing and becoming a reliable partner of all customers, allworks The company has gradually asserted its position in the field of internationalfreight forwarding

Being recommended and allowed by English Department – Thuongmai University,

I have experienced as an intern in company office of PANDA GLOBALLOGISTICS LIMITED COMPANY – HANOI BRANCH After one month (from03/09/2019 to 30/09/2019), under the helpful support and instruction of managersand colleges in the company, I was able to apply the knowledge obtained atuniversity into practice, meanwhile collecting basic information and analyzingcompany’s business results to complete my internship report, including three parts:

• Part 1: Overview of PANDA.

• Part 2: Introduction about internship process in PANDA

• Part 3: Using English in business activities of PANDA.

I would like to express my gratitude towards teachers at English Department –Thuongmai University, as well as my managers and colleges in PANDA

This study could not be completed without the necessary and unreservedcooperation from PANDA My sincere thanks are extended to Ms Nguyen Thi MaiHanh and staffs of PANDA who gave me time and provided valuable requisiteinformation to complete the research with great success

Because the limited practice time, combined with limited skills, it could not avoidshortcomings and errors I hope to receive comments and suggestions from teachers

to complete this report

Hanoi, September 28, 2019

Student Truong Thi Nhung

PART 1: OVERVIEW OF PANDA GLOBAL LOGISTICS LIMITED

COMPANY – HANOI BRANCH.

1.1 General information about Panda Global Logistics Limited Company

- Hanoi Branch.

1.1.1 General introduction

 Company Name (in Vietnamese): Công ty TNHH một thành viên giao nhận gấu trúc toàn cầu

 English trade name : PANDA GLOBAL LOGISTICS COMPANY LIMITED – HANOI BRANCH.

 Tax code : 0305538963-002

 Address of Ha Noi Office: No 12, Floor A, Song Da Building, PhamHung Street, My Dinh 1 Ward, Nam Tu Liem District, Hanoi,Vietnam

 Legal representative: Mr Su Feng Yuan

 Type of business : Limited

 Operating day : March, 5th, 2014

 Phone : 0966356866

* Mision:

 Panda is proud to carry out its mission to provide high qualitylogistics services, including Trucking, Sea Im-export, Air Im-exportand Customs with young staff

* Slogan: "Panda moving the world"

Image 1.1: Logo of PANDA

Image 1.2: PANDA’s picture

1.1.2 The process of foundation and development

Panda Group is one of the global leading logistics service providers Founded inApril 1989 with the Headquarter at Taipei Taiwan, Panda Group rapidly expands itscapabilities throughout the region Over 41 locations including Taichung, Kaohsiang,Hongkong, Shanghai, Beijing, Tianjin, Qingdao, Ningbo, Changsha, Fuzhou, Xiamen,Quanzhou, Guangzhou, Shenzhen, Ho Chi Minh City-Vietnam and the USA, etc Atpresent, Panda Vietnam has a team of over 300 excellent employees in Hochiminh City,Haiphong, Danang and Hanoi that provide professional, prompt and outstanding servicesfor customers

Panda Global Logistics was established in February 2008 as one of strategicsubsidiaries of Panda Group, which is Taiwanese based Currently, we have 4 offices inVietnam: Hochiminh Head office, Hanoi, Haiphong and Danang branch offices Westand out from others with great rates and customer services, connected with worldwideoffices and agents, we deeply understand local requirements globally and provideseamless logistics solutions that meet your specific needs

Panda Global Logistics Co., Ltd – Hanoi Branch is a single source for all of yourtransportation and logistics requirements.

1.1.3 The field of operation

* Functions and duties of the business

 Business functions

 Providing freight forwarding services by sea and by air

 Providing customs brokerage services on the basis of state permission depending

on customers' requirements The company, on behalf of import and export,

declares to complete customs procedures as a customs clearance representative

 Shipping agency services

 Insurance advisory service

Although the company's operation time in Vietnam market is not long, but with theabove-mentioned function, the company is able to provide services and charge thewhole process of forwarding import and export goods to customers With the flexibilityand acumen in capturing the market trend plus its operational functions, Panda GlobalLogistics has gradually expanded its service business network, creating a fairly stableposition for itself firmly in the field of transport and forwarding activities, establishingsustainable trading relationships with a number of customers in the country and aroundthe world

* Business mission

 Step by step discovering business objectives of the parent company

 Expanding business activities in the market of forwarding import and export goods in Vietnam

 Contributing to the development of the field of forwarding import and export goods

in Vietnam

 Providing international forwarding and forwarding services, Logistic services tocreate links between Vietnamese import-export enterprises and foreign businesses,especially US and EU US enterprises.

 Fostering and constantly improving the professional and cultural level for employees

of the company

1.1.4 Organizational structure of the company

Diagram 1.1: Organizational structure chart of PANDA.

1.1.5 Function, role of each department

 General Director and Director

They are the executive of the company, considered leaders and play a vital role inbusiness activities Their mission not only plan and general strategic direction but alsogive goals, development directions and strategies Moreover, they are also responsible forthe profit, development and growth direction of the business Ensuring achieve the

General Director Director

Manager

PurchasingDepartment

HumanResourceDepartment

SaleDepartment

Document

Accounting

Department

company's current and future goals as expected by the board of directors on sales growth,profitability, product quality, talent development and other activities.

 Manager

Manager, who has a general responsibility for managing both company revenue andincome A manager usually monitors almost all of the company's marketing and salesfunctions as well as the day-to-day operations of the business Typically, manager isresponsible for planning, assigning, coordinating, staffing, organizing and makingeffective decisions to achieve the desired results for an organization

 Accounting Department:

Accounting department is responsible for regularly monitoring of financial activities

in the company, gathering, analyzing and providing data to the board of directors Itcontrols the cashing and purchasing, state budget contributions, checks prices and quality

of imported goods From monthly statistical data, accounting department also controls thecost (consumption) of each department accurately

 Human Resource Department

Responsible for recruiting personnel for the company, pay salary holidays in theyear, take care of administration activities in company .In addition, it also ensuresbenefits for employees organizing events to keep closely relationship of departments

 Sale Department

Assists in the sale of products and services of the company, research and productdevelopment, market development; building and developing customer relationships

 Purchasing Department:

Most major companies and even some government organizations have a purchasing

or procurement department as part of everyday operations These departments provide aservice that is the backbone of many manufacturing, retail, military and other industrialorganizations They have some functions such as: Procuring materials, evaluating priceand policy compliance

• Document Department:

The Document Department plays a vital role in promoting the business and mission

of an organization The department is responsible for preparing and handling import andexport documents: contracts, bills of lading, invoices, delivery orders, arrival notices They prepare a set of customs declaration documents, apply for a certificate of origin, acertificate of quality, official documents, and a report to the related parties They alsocontact with customers, coordinate with the scene department to clear goods clearanceprocedures and archive records and documents

1.2 Results of business activities in recent 2 years (2017, 2018)

194.659.24652.429.340

86.451.95136.834.070

Table 1.1: Results of business activities in 2017 and 2018

=> From the table above, we can see that the revenue and profit situation of the

company is the highest level in 2017, the company's market expansion has helped thebusiness situation have many positive changes in 2017, the total cost increase as thecompany invested equipment for the office, and paid interest on some extra loans

1.3 Information about Sale Department.

The Sale Department is a part of the General Director, selling the Company’sproducts and services; product research and development, market development;Customer relationship development and development To be responsible to theGeneral Director for such activities in the assigned tasks and power.

PANDA’s Sale Department plays important role to reach ultimate goals ofcompany

- Organize the direction, operation of the department and sales channels to managethe independent projects of employees

- Learn, analyze market information, customer feedback and information aboutcompetitors

- Training, support staff, management of all employees and business contacts to signcontracts, reach the target

- Training, supervision and inspection of working staff Make a plan for thebusiness activities of the room Search for potential customers, take care ofcustomers Especially, Sale Department of PANDA builds and trains sale saff,operate with sale staff to ensure sales, advise the director of business plan

Sales Department plays a central role to promote, advertise and sell products ofBIFI

PART 2: PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA.

2.1 The task were performed in internship process

Job description:

With the help of the colleages in PANDA so I have learned a lot of knowledge and

experiences

During the internship process at PANDA, I was an intern at Sale Department This

is an opportunity for me to experience the real working environment Specifically, Iwas responsible for following task:

- Cleaning tables and arranging documents

- Observing, learning how to work of others colleages

* Week 2:

- Be managed and handled documents, contracts, corporate documents

- Learned how to remember all projects of company

- Translating some documents about international partners

- Receiving fax

- Compose documents, intenal administrative documents and send to customers

* Week 3:

- Translating reports of projects

- Attending meeting of Sale Department

- Report regularly on strategic situation to the head of Sale Department

- Maintain records, documents, important documents

* Week 4:

- Typing documents of projects

- Support foreign guests when coming to work with the company

- Write review about PNA both English and Vietnamese

Job requirement:

- Being proficient in 4 English skills

- Having a great sense of responsibility, agility, good communication, carefulness

- Having strong desire to develop values and willing to help others grow

- Being a responsible, active and positive employee

Benefit:

- To be given experiences to access to the actual work

- Having opportunity to work in the international and professional environment

- To be trained carefully and gain a lot of experiences and skills

2.2 Difficulties and experienced lessons

By completing all the assignments that I had been given, I had learned a lot ofprofessional useful skills and lessons Within one month of internship, although trying

my best to get the highest achievements as possible as I could, I still got some difficulties.Besides, I had received useful experienced lessons for the future jobs:

2.2 Difficulties

a) Lack of specialized vocabulary related technical equipment:

One of the biggest difficulties in this internship was the lack of specializedvocabulary related technical equipment As the main and successful sector of thecompany is trading compressor, filter with its accessory, the company requires a lot ofknowledge related this field The usage of these specialized words is frequently everydepartment in the company, and it is even harder for me to use by English As a result,

my assignments were getting more difficult Therefore, I had tried so hard, with the

assistance of the manager and other staff I improved my specialized vocabulary It wasprobably the most difficult time for me in this internship.

b) Not having much translation and interpreting experience to not make mistakes

In spite of having precise knowledge about translation and interpreting at university,

I still got not much actual experience about these works Furthermore, it was hard for me

to not make mistakes, especially in the first time I completed the assignments There wereunpredictable situation that I could not solve with lack of experience and vocabulary.Thanks to the internship course, I had more opportunities to practice and improve theseskills through the course

c) Not understanding deeply the operation of this company

As my internship department was the Sale department, all my assignment just onlyfocused on the business operations of the department Although there were still eventsand meetings of the whole company to connect different departments and to let themunderstand each other’s operations, but I was not enough for me deeply understand theoperation in the short time of the internship I was not confident to talk with foreignguests when they ask me about it

is improved so much, I learned a lot of vocabulary, information in projects

- The internship course makes me feel more confident and patient

- I learned how to write formally in writing English documents about projects

- Furthermore, I was practiced in business department so I had the opportunity toimprove English exchange with international partner