INTERNSHIP REPORT Phuong chi software limited company

Business process outsourcing services will become an indispensable trend for business organizations so Phuong Chi Software Limited Company knows how to catch up with this trend to become

Nowadays, accurate and timely updates of advanced technologies and developments in science and technology are an important basis for the development of a business To compete, companies need to minimize their input costs In that context, hiring a partner to provide day-to-day management, data entry is a good solution to help businesses better focus on business

Business process outsourcing services will become an indispensable trend for business organizations so Phuong Chi Software Limited Company knows how to catch up with this trend to become a well-known company and reach out the world market

During my time at Phuong Chi Software Limited Company I had the opportunity to study, research and learn more about the company's working environment The summary report is made on this basis

To complete this report, I would like to thank the English teachers of the Thuong Mai University and the staff of Phuong Chi Software Limited Company for helping me complete the report the best and most effective way

Since the practice is only in the early stages, the ability itself is limited, the report is difficult to avoid mistakes so I look forward to recieving the teacher's comments and suggestion to complete the paper

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TABLE OF CONTENT

INTRODUCTION i

TABLE OF CONTENT ii

LIST OF ABBREVIATIONS iii

LIST OF TABLES AND CHARTS iv

CHAPTER 1: OVERVIEW OF PHUONG CHI SOFTWARE LIMITED COMPANY 1

1.1 Formation and development of Phuong Chi Limited Company: 1

1.1.1 General introduction about Phuong Chi Co., Ltd: 1

1.1.2 The process of formation and development 1

1.1.3 Organizational structure: 3

1.2 The internship department: 5

CHAPTER 2: INTERNSHIP IN PHUONG CHI SOFTWARE LIMITED COMPANY 7

2.1 The tasks assigned during the internship: 7

2.2 Difficulties and experience lessons: 9

2.2.1 Difficulties: 9

2.2.2 Experience lessons: 10

CHAPTER 3: USING ENGLISH IN BUSINESS 11

3.1 Using English in business 11

3.2 Suggested solutions to improve the quality of company’s workforce: 12

CHAPTER 4: THESIS TOPIC PROPOSAL 13

CONCLUSION 14

REFERENCES 15

LIST OF ABBREVIATIONS

1 BPO Business process outsourcing D ch v thuê ngoàiịch vụ thuê ngoài ụ thuê ngoài

service

Công ngh thông tin kích ho t d chệ thông tin kích hoạt dịch ạt dịch ịch vụ thuê ngoài

v mua ngoàiụ thuê ngoài

Ltd Limited Company Công ty Trách nhi m h u h nệ thông tin kích hoạt dịch ữu hạn ạt dịch

7 I.T Information Technology Công ngh thông tinệ thông tin kích hoạt dịch

8 SKU Stock-keeping unit Đ n v l u khoơn vị lưu kho ịch vụ thuê ngoài ư

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LIST OF TABLES AND CHARTS

Image 1.1 Logo of Phuong Chi

Diagram 1.1 Organization of Phuong Chi Software Limited Company Diagram 1.2 Organization of Production Department

Image 2.1 Customer’s requested name

Image 2.2 Customer’s required position

CHAPTER 1: OVERVIEW OF PHUONG CHI SOFTWARE LIMITED

COMPANY

1.1 Formation and development of Phuong Chi Limited Company:

1.1.1 General introduction about Phuong Chi Co., Ltd:

Company name (in Vietnamese: Công ty TNHH Phần

mềm Phương Chi)

English commercial name: Phuong Chi Software Limited

Company

Image 1.1 Logo of Phuong Chi Address:

Sales Office 1: 3rd Floor and 5th Floor, Thanh Cong Street, Ba Dinh

District, Ha Noi City

Telephone: 098 991 02 79

Email: tuyendung.pcsc@gmail.com

Sales Office 2: G3 floor – 129 Building/ 51 Quan Nhan Street, Thanh Xuan

District, Ha Noi City

Email: tuyendung.pcsc@gmail.com

1.1.2 The process of formation and development

Phuong Chi Software Limited Company is organized by Business Process Outsourcing Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services Often the business processes are information technology-based, and are referred to

as ITES-BPO, where ITES stands for Information Technology Enabled

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Service Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry Phuong Chi Software Limited Company is a company specializing in remote data processing services for foreign partners including:

- Website Content Management

- 3D visual design

- Design email marketing

- Handling billing of customers

- Manage marketing content through social channels as Facebook, Pinterest, Instagram, etc

Estabilished in 2103, with both office in Vietnam and the USA, the office in Vietnam was at Tim’s house, where the limitation of seats was only about 20 people Begining with 2 employees In Vietnam, the company is named “Phuong Chi Software Limited Company” and “Cennos Incorporated” in the USA

In the same year, their first customer was Ultra Outdoor, who hired them

to find house manor suppliers across USA for their network Two month later, they had 2 big customers are NFM and Lamps Plus, who are in top 500 enterprises USA These customers are still using their service until now In april 2014, they had another customer in top 500 enterprises USA and grow the company to 50 team members Next 4 months, they had 100 team members In january 2107, the new office was located in Thanh Cong street, 1600 m2 of 2 floors with 550 members And now, they have second office in G3 floor – 129 Building/ 51 Quan Nhan, Ha Noi

Now, Wayfair is the bigest customer of the company Wayfair, Inc is an American e-commerce company that sells home goods

1.1.3 Organizational structure:

Diagram 1.1 Organization of Phuong Chi Software Limited Company

Mark Tran CEO

Project

Manager

Co-Project Manager

Viet Nghiem Associate Director

Production/ Process

Rechel Nguyen Director Project

Admin

Finance

H.R

I.T

Tim Nguyen General Manager

Production

Production

Responsible for the day to day operations, managerment

and success of the project

Recommends project recources

Responsible for all processes and procedures for the projects Primaty

Goal is to ensure they meet or exceed quality and production goals set

nby client Identify tranning needs, built content, and implement

traning campaigns Maitain and update traning systems

Supervisor

Project Manager

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Diagram 1.2 Organization of Production Department

1.2 The internship department:

After the English test, Microsoft Excel test and interview, I was very lucky

to had been admitted to the company After being introduced to the company

on the day of receiving the job, people who had been admitted are divided into departments based on the results of the test I am very fortunate to be part of a team for Wayfair that is the Extranet team

Wayfair is one of the largest US furniture suppliers Formerly known as CSN Stores, the company was founded in 2002 and now sells many home furnishings and décor items Headquartered in Boston, Massachusetts, Wayfair has offices and warehouses throughout the United States as well as in Canada, Germany, Ireland, and the United Kingdom In 2002, the duo founded Wayfair

on a shoestring budget in a spare bedroom of Steve's house By carefully analyzing Internet search patterns and results, Steve and Niraj recognized a market opportunity to sell stereo racks and stands online What would grow to become the largest ecommerce destination for home furnishings and décor started with just one single website and soon grew to more than 250 standalone sites selling everything from barstools to birdhouses

In 2011, Steve and Niraj took a giant leap and moved all of their e-commerce sites into one mega destination for the home and named it Wayfair

By the next year, Wayfair had exceeded $600 million in annual revenue and was well on its way to becoming a household name offering millions of products across a wide array of styles and price points Wayfair generated $4.3 billion in net revenue for the twelve months ended September 30, 2017 Wayfair now offers 8 million products from over 10,000 suppliers across five distinct brands - Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold The company employed more than 6,800 people as of September 30,

2017 and is headquartered in Boston, Massachusetts with operations throughout North America and Europe Steve and Niraj continue to build Wayfair into their biggest business endeavor yet still innovating every day to create the ultimate home goods shopping experience

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The Extranet team is responsible for analyzing and processing customer which is specifically provided by Wayfair Then they posted the information on Wayfair's official online sales site

The Extranet team is divided into two parts: Furniture and Renovation The members are young people who are passionate about their work There is one leader, one right hand, three QA and fifty team members in the team

CHAPTER 2: INTERNSHIP IN PHUONG CHI SOFTWARE LIMITED

COMPANY

2.1 The tasks assigned during the internship:

Phuong Chi Software Company is a company with a young and dynamic working environment with young staffs When joined to the Extranet team, all employees are friendly, open and enthusiastic Everyone is close to age so it is easy to exchange and understand each other

At the beginning of my internship, I was read the theory of work to do which is given by my colleagues Since the work will be related to the field I had not previously exposed It is the e-commerce field such as SKU, kit, class, etc I need specialized vocabulary be able to work Besides, it also needs knowledge related to technology and working methods

After being read to the theory, I was able to see the old colleagues working directly with customer items sent daily to be able to link the theory learned content with the practice Once I understood the process, I started to

do work and was divided into work by the QA

The first thing people do when they sit down at the desk is to look at the divide work page My team only does content related to the US and the UK has

a separate team When the work has been divided, people will rely on it to determine their work The job requires a lot of English Since the tools are provided by a foreign partner, as well as when you make a name or marketing copy and feature for a product you must use your English language to see where the content is wrong In addition, when making the name or picture of the product you must understand the requirements that customers ask for

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For example: the name of a product that customers request to put in the form:

Image 2.1 Customer’s requested name

Here is the image that customers want you to give priority to:

When customers see the product, pictures are the first thing they look at Also, marketing copy and feature of the product is extremely important As a foreigner, the correct grammatical as well as vocabulary is the decisive factor

to give the customer an accurate view of the product being sold Since my team mostly work in the US market, the vocabulary needs to be given more attention not to be confused between British English and American English

After completing your work as well as during the work, QA will check your work part to ensure that you are doing the right job or the right process It's a day job that I have to do This work needs a meticulous as well as a specialized English in the certain field

2.2 Difficulties and experience lessons:

2.2.1 Difficulties:

The first time I work in a professional working environment, meeting new people and regulations, adaptation was one of my difficulties But in my company, I was instructed and motivated a lot I did not work for 8 hours a day before, so I felt very tired in the early days But then I was able to adapt to the job

The second, and perhaps the most difficult is dealing with specialized words that I do not know as well as have not learned in school Different jobs require different vocabulary The first thing I need to do is to understand the meaning of the words Those who have worked in the previous team also have words that are difficult to explain to me because there may be no words in Vietnamese that have to go through a lot of work before understanding meaning of the word When I went to work in the company, I had more specialized knowledge of furniture which makes I feel very grateful for that Besides, British English and American English are also not easy Prior to

my studies at the school, I had little regard for whether a word was British English or American English But when I enter the company, I had to distinguish all the words

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Finally, about the use of office computing, my job requires certain skills in Microsoft Excel When I was studying informatics at school, I did not pay much attention to it But when I came to work I realized that this is an indispensable skill when I want to do in any environment

In the process of working, I am still trying to improve these skills to complete the work as accurately and perfectly as possible

2.2.2 Experience lessons:

After a month of working in the professional environment of the company, I learned a lot of useful lessons for myself

The first is about the team works Teamwork is a very important skill that everyone needs to have the most effective job If you only know your work or

do your responsibility without paying attention to others, the efficiency of the work is very hard to achieve

The second is office computer skills In the development as well as the revolution in technology, the fourth technology is taking place, the computer skills are indispensable soft skills If you can not use today's popular office software, it's very unlikely you'll be able to get your job done as quickly as you

do with modern technologies

The next is the problem of language ability, specifically here is American English In many organizations, people do not need to distinguish British English and American English too detail But when it comes to working environments that require that, you still need some knowledge to be able to distinguish the two languages

Finally, when you have difficulty or not understanding, you should consult the people who have worked before There should be no hiding attitude or