INTERNSHIP REPORT internship report nguyen thi trang

Vndry Vietnam Company Limited also is one of companies using logistics services to import and export goods, therefore, import-export staff is a position attracting many people apply.. Af

TABLE OF CONTENTS

TABLE OF CONTENTS i

LIST OF TABLES AND CHARTS ii

LIST OF ABBREVIATIONS iii

INTRODUCTION iv

PART 1: OVERVIEW OF VNDRY VIETNAM CO., LTD 1

1.1 General introduction 1

1.2 Logo of Vndry Viet Nam Co, Ltd 1

1.3 Development of Vndry Viet Nam Co, Ltd 1

1.4 Products of Vndry Viet Nam Co, Ltd 3

1.5 Organizational Structure 4

1.5.1 Organizational Chart 4

1.5.2 Labor Structure 6

1.6 Results of business activities in recent 2 years (2018, 2019) 6

PART 2:AN OVERVIEW OF MY INTERNSHIP PROCESS 8

2.1 The tasks are performed during the internship 8

2.1.1 Week 1: from 30 th December to 4 th January 8

2.1.2 Week 2: from 6 th January to 11 th January 9

2.1.3 Week 3: from 13 th January to 17 th January 9

2.1.4 Week 4: from 3 rd February to 7 th February 10

2.2 Difficulties and Lessons Learned 10

2.2.1 Difficulties 10

2.2.2 Experiences 11

PART 3: THE USE OF ENGLISH IN THE COMPANY 12

3.1 The use of English in VnDry Viet Nam Co, Ltd 12

3.2 Some solutions to improve the use of English in the working environment at VnDry Viet Nam Co, Ltd 12

PART 4: SUGGESTED IDEAS FOR THE GRADUATION PROJECT 14

CONCLUSION 15

REFERENCES 16

LIST OF TABLES AND CHARTS

1 Table 1 The list of founding shareholders of Vndry Viet Nam

Co, Ltd

2 Table 2 Number of employees in VnDry Viet Nam Co, Ltd

(2019)

3 Table 3 Results of business activities in 2018 and 2019

4 Table 4 Internship Schedule in Week 1

5 Table 5 Internship Schedule in Week 2

6 Table 6 Internship Schedule in Week 3

7 Table 7 Internship Schedule in Week 4

8 Diagram 1 Organizational structure chart of VnDry Viet Nam Co,.

Ltd

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnamese meaning

1 CO., LTD Company Limited Công ty trách nhiệm hữu hạn

Vietnam's economy has been developing strongly, Vietnam's position has risen in the international arena in recent years With the annual growth rate at 16-20%, logistics is considered as one of the service sectors with the most stable growth rate in Vietnam over the past years Logistics is an important link in the chain of Vietnam’s economy as it helps bring goods to consumers and ensure materials for the production process It also contributes to the development and enhancement of trade competitiveness in management of the global supply chain The quality of logistics services reflects the effectiveness of trade and is closely related to the reliability of the supply chain and the predictability of services provision to manufacturers and exporters In the context of integration, Vietnam’s import and export have better conditions for development and domestic commerce has more opportunities for expansion, the demand for logistics services also gradually increase However, there have been only 2000 out of 20000 or one tenth

of enterprises doing business in logistics in the country now Vndry Vietnam Company Limited also is one of companies using logistics services to import and export goods, therefore, import-export staff is a position attracting many people apply This position requires specialized knowledge such as International Trade, International Payments, Customs, etc., and good foreign languages, especially English

After being recommended and allowed by the English Department in Thuong Mai University, I was fortunate to have the opportunity to experience the role of a import- export staff at Vndry Vietnam Co., Ltd After four weeks of internship, I have gotten more than just experience I would like to express my profound thankfulness to the lectures at Faculty of English as well as my supervisors, the staffs of Vndry Vietnam Co., Ltd for supporting me to complete this report Because of the limited time and my qualification, It may be has some mistakes I hope that you can give me some suggestions to improve my report

Hanoi, February 7th , 2020 Student

Nguyen Thi Trang

PART 1: OVERVIEW OF VNDRY VIETNAM CO., LTD

1.1 General introduction

 Business name: VNDRY VIET NAM COMPANY LIMITED

 Shorten name: Vndry Viet Nam Co., Ltd

 Tax code: 0105848196

 Office headquarters: No 4 / 42, Chua Ha Street, Quan Hoa Ward, Cau Giay District, Ha Noi, Viet Nam

 Factory address: No 132/ 68, Phu Dien Street, Bac Tu Liem District,

Ha Noi, Viet Nam

 Company Legal Representative: Nguyen Van Cuong

 Founding date: 10/04/2012

 Telephone: 043.8339937

 Website: www.hatchongam.com / www.goihutam.com

 E-mail: vndry1@gmail.com

 Charter Capital: 1.900.000.000 VND

1.2 Logo of Vndry Viet Nam Co, Ltd

Image 1: Logo of the company 1.3 Development of Vndry Viet Nam Co, Ltd

Vndry Viet Nam Co, Ltd has established on 10th April 2012 with the headquarter at No 4 / 42, Chua Ha Street, Quan Hoa Ward, Cau Giay District, Ha Noi, Viet Nam according to a business registration certificate issued by Ha Noi

Department of Planning and Investment In the beginning, the charter capital of

company was 1.900.000.000 VND with the list of founding shareholders as below:

Table 1: The list of founding shareholders of Vndry Viet Nam Co, Ltd

N

o

Name of

shareholders

Registered place of permanent residence of individual, address of head office for organizations

Value of share (thousand dong)

Rate (%) ID Card

Not e

1 Nguyen Tien

Thanh

No 54, Z191 Dormitory, Cau Dien Town, Tu Liem District, Ha Noi, Viet Nam

1.710.000.000 90 01204944

6

2 Nguyen Van

Cuong

No 54, Z191 Dormitory, Cau Dien Town, Tu Liem District, Ha Noi, Viet Nam

3

Vndry Viet Nam Co, Ltd is a company specializing in manufacturing and

packing desiccant bags that are made from mainly silica gel desiccant and clay

desiccant They provide an economic and effective way of protecting cargos

against moisture damage during transit and storage The bags are filled with

non-indicating beaded silica gel and clay desiccant with capacities ranging from 1/2 gram to 1000 grams The protection against moisture is achieved by sealing the

product in a suitable polythene bag or container together with the appropriate sized

desiccant bag

Desiccant bags can be used for textile, garment, electronics, food, art

handicraft, pharmaceutical, etc Besides, the company also provides packing

materials of desiccant including paper such as carton paper, nylon paper, etc… and

machine such as EDISON 12L, HARISON HD45B, The company provides

desiccant products to domestic market as well as foreign market with a wide range

of products The company is willing to develop specific products for the customer’s

requirements Nowadays, the company is trying it best to make itself stronger and stronger

1.4 Products of Vndry Viet Nam Co, Ltd

Vndry Viet Nam Co, Ltd specializes in providing desiccant beads, manufacturing desiccant packets and retailing packing machine Some main products as below:

 Blue silica gel desiccant beads

 White silica gel desiccant beads

 Clay desiccant beads

 NMR silica gel desiccant packets

 Active mineral desiccant packets

 Clay desiccant packets

 Automatic packing desiccant machine

Image 2: Some main beads

Image 3: Products of company

1.5 Organizational Structure

1.5.1 Organizational Chart

Diagram 1: Organization of Artex Nam An JSC

a The director

The director is responsible for the performance of the company such as building organizational structure, mission, core values, long-term goals recruiting, managing personnel, formulating and implementing of the plan such as marketing, sales, customer care, human resources directing and controlling the company’s operations and to give strategic guidance and direction to ensure that the company achieves its mission and objectives Director has responsibility to continue improvement in all aspects of the company in terms of product quality and operations through training and supervision

b Production Department

The production department is responsible for converting raw materials and other inputs into finished goods or services In between the processes of production, the department works to improve the efficiency of the production or assembly line so that it can meet the output targets set by company management and ensure finished products offer consumers the best value and quality

Director

Service Customer Department

Manufacturing Department

Marketing & Sale Department

Export Import Department

Accounting Department Technical

Department

c Technical Department

This is the vital department for production plant, being in charge of solving all technical problems, supervising and operating the production process, the demand for materials and regularly reporting to the Director

d Import – Export Department

Import – Export Department ensures the company's inputs and outputs, accesses and researches international markets, introduces its services and expands its business as well as attracts new domestic customers The department also provides information, document translation and interprets for management In addition, it is responsible for monitoring and monitoring the working progress of employees to ensure exports are delivered to foreign customers on time

e Accounting Department

Accounting department provides accounting services and financial support to the organization The department records accounts payable and account receivable, inventory, payroll, fixed assets and all other financial records The department's accountants review the records of each department to determine the company's financial position and any changes required to run the organization cost-effectively

f Marketing & Sales department

Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services

g Customer Service Department

Customer service department interacts with company’s customers to provide them with information to address inquiries regarding products and services In addition, they usually connect with customer and deal with and help resolve any customer complaints Staffs also organize to measure customer satisfaction in order

to give solutions to make the product better

1.5.2 Labor Structure

Table 2: Number of employees in Vndry Viet Nam Co, Ltd (2019)

Import - Export

Marketing & Sale

1.6 Results of business activities in recent 2 years (2018, 2019)

Table 3 : Results of business activities in 2018 and 2019

(Currency unit: VND)

1 Net revenue from sales and

services

16.947.413.97

2 Cost of goods sold 14.172.209.06

3 Expenses from financial

4 General and Administrative

5 Gross profit before tax 27.600.279 121.884.303 441.6%

6 Gross profit after tax 22.080.223 99.158.053 440.08%

Generally, the figures increased significantly through two years of business Net revenue from sales and services peaked at 25.742.648.494, reflected a surge of 151.89 % over the previous period (16.947.413.973) In addition, company

expenses are quite high value Cost of goods sold increased by 153.9% General and administrative expenses climbed 127.93%

Profit before Tax reached 121.884.303, the value shot up about 94.284.024, equivalent 441.66% Profit after Tax at 99.158.053, up 440.08% year-on-year

Although the company total cost increased dramatically, its profit also rose sharply for two years It showed a nearly tripled increase from 2018 to 2018

PART 2:AN OVERVIEW OF MY INTERNSHIP PROCESS

2.1 The tasks are performed during the internship

I spent nearly 4 weeks and worked as a documentation staff on training in

VnDry Viet Nam Co, Ltd And my working timeline is according to working

timetable of the company

Office time: - In the morning: From 7:30 AM to 11:30 AM

- In the afternoon: From 13:00 PM to 17:00 PM

I would like to report my tasks which I have done during internship time as

below:

2.1.1 Week 1: from 30 th December to 4 th January.

Table 3: Internship schedule in week 1

1 Monday 30th Dec Meet Director of VnDry Viet Nam Co., Ltd to confirm

his decision let me become his company’s internship

2 Tuesday 31st Dec Meet supervisor Mr.Cuong, greet all colleagues in the

department, and start to receive the job

3 Wednesday 1st Jan Find out rules and information of the VnDry Viet Nam

Co., Ltd

4 Thursday 2nd Jan Take part in training of my supervisor Observe and

learn how to work of staffs in company

5 Friday 3rd Jan Familiarize myself with the office, my duties and

responsibilities and the people within office

6 Saturday 4th Jan Complete internship report of week 1, receive tasks for

next week

2.1.2 Week 2: from 6 th January to 11 th January

Table 4: Internship schedule in week 2

1 Monday 6th Jan Get documents from manager, print and hand out them

for staff members to distinguish many different documents

2 Tuesday 7th Jan Learn how to respond calls and emails from guests

Write some simple letter to reply customers

3 Wednesday 8th Jan Study about Import – Export Operation Read Incoterms

2020 and learn by heart some key terms

4 Thursday 9th Jan Learn the tasks documentation staff need to do in export

– import process

5 Friday 10th Jan Drafting the contract and translating into English

6 Saturday 11th Jan Complete internship report of week 2, receive tasks for

next week

2.1.3 Week 3: from 13 th January to 17 th January.

Table 5: Internship schedule in week 3

1 Monday 13th Jan Input the customer’s, supplier’s database to know who

are the loyal customers, who are the new customers, …

2 Tuesday 14th Jan Learn how to contact with customer and supplier to

negotiate related tasks

3 Wednesday 15th Jan Practice making negotiation through emails to place

materials, transportation,

4 Thursday 16th Jan Receive emails from customers and reply them

5 Friday 17th Jan Check emails and reply them Complete internship

report of week 3

2.1.4 Week 4: from 3 rd February to 7 th February

Table 6: Internship schedule in week 4

1 Monday 3rd Feb Prepare the set of export documents, transportation

documents and procedures for delivery or receipt goods

2 Tuesday 4th Feb Contact with transportation owner to hire container

services

3 Wednesday 5th Feb Draft contracts about hiring shipping services.

4 Thursday 6th Feb Rearrange and store documents used by me in internship

process

5 Friday 7th Feb Complete internship report of week 4 and Hand out the

internship report for supervisor

2.2 Difficulties and Lessons Learned

2.2.1 Difficulties

Knowledge: As a student at Thuong Mai University, I learned the basics of

English business but lacked practical knowledge, I was faced with many difficulties

when working as a documentation staff because I don’t have much knowledge

about this field Therefore, I need to focus on trainings or guides of my supervisor

completely and learn by heart information about import – export process and

Incoterms 2020 every day

Health problems: It is necessary for me to complete tasks well every day.

Especially, I must to keep my throat and voice healthy every day Sudden flu or

light cough could prevent me from negotiating well, thus affecting the quality of

any calls Therefore, I always kept myself in good health in order not to affect the

quality of each negotiation I had

Mood: During the internship at VnDry Viet Nam Co, Ltd I could not keep

good mood all the time as things around me was not always that good for my life

There were social affect that sometimes made me unable to have adequate mood

before starting job However, I always tried to smile to make customers as well as

colleagues feel better and more excited to work together