INTERNSHIP REPORT DAT VIET IMPORT EXPORT AND INVESTMENT

VIETNAM UNIVERSITY OF COMMERCEENGLISH DEPARTMENT ---INTERNSHIP REPORT Company: DAT VIET IMPORT-EXPORT AND INVESTMENT JOINT STOCK COMPANY Student: Tran Thien Trang Class: K49N5 Student

VIETNAM UNIVERSITY OF COMMERCE

ENGLISH DEPARTMENT

-INTERNSHIP REPORT

Company:

DAT VIET IMPORT-EXPORT AND INVESTMENT

JOINT STOCK COMPANY

Student: Tran Thien Trang

Class: K49N5 Student code: 13D170322

HANOI, 2018

HÀ NỘI - 2015

TABLES OF CONTENTS

Contents

INTRODUCTION 3

LIST OF ABBREVIATIONS 4

LIST OF TABLES AND CHARTS 5

PART 1: OVERVIEW OF DAT VIET IMPORT-EXPORT AND INVESTMENT JSC 1

1.1 Formation and development of Vietland Impex., JSC 1

1.1.1 Introduction of Vietland Impex., JSC 1

1.1.2 The foundation and development of the company 1

1.1.3 Organizational chart of the company 2

1.2 The information about the internship Department 2

1.2.1 The main import-export markets of the company 2

1.2.2 Main products of Vietland Impex., JSC 3

PART II: INTRODUCTION TO THE PROCESS OF PRACTICAL TRAINING IN COMPANY 7

2.1 The task to be performed during the internship 7

2.2 The problems and achievements 7

PART III: USING ENGLISH IN VIETLAND IMPEX., JSC 9

3.1 Using English in Vietland Impex., JSC 9

3.2 Suggested solutions for using English in company 10

3.2.1 Existing problems in using English 10

3.2.2 Suggested solutions for using English in business 10

PART IV: A PROPOSAL FOR GRADUATION PAPER 11

4.1 The reality of difficulties in learning and practicing Listening comprehension skill 11

4.2 Solutions 12

CONCLUSION 13

REFERENCES 14

In the context of international integration, Vietnam has entered the period ofrenewal The process of industrialization and modernization is taking place more andmore intensively International trade becomes one of the economic sectors contributing

to the economic growth of the country As a result, a large of import-export enterpriseshave been established and developed

Dat Viet import-Export and Investment Joint Stock Company, trade nameVietland Impex., JSC, which has the strong development in purchasing and exportingagricultural products, cattle-feeder The company has proven that it has been able tocreate sustainable value for partners and customers basing on their professional onbusiness

Being recommended and allowed by English Department – Vietnam University ofCommerce, I have gratefully experienced as an intern in Dat Viet Import-Export andInvestment JSC After one month (from 02/01/2018 to 26/01/2018), under the valuablesupport and instruction of managers and colleges in the company, I was able to applythe knowledge obtained at university into practice, meanwhile collecting basicinformation to complete the internship report

I would like to express my gratitude towards teachers at English Department –Vietnam University of Commerce and the whole Board of Directors of the companyfor their help and guidance us to complete this internship report I look forward toreceiving comments and suggestions in order to perfect the paper

Hanoi, January 27, 2018

Student Tran Thien Trang

LIST OF TABLES AND CHARTS

Chart 1.1: Organizational structure of the company

Table 3.1: Labor structure by English level

Figure 1.1: Fragrant Rice

Figure 1.2: Rice bowl Brand

Figure 1.3: Golden Buffalo Rice

Figure 1.4: Rice Bran

Figure 1.5: Dried soybean

PART 1: OVERVIEW OF DAT VIET IMPORT-EXPORT AND

INVESTMENT JSC

1.1 Formation and development of Vietland Impex., JSC

1.1.1 Introduction of Vietland Impex., JSC

- Full name: Dat Viet Import-Export and Investment Joint Stock Company

- Headquarter: 20/84 Chua Lang Street, Dong Da District, Hanoi

- Telephone: 04 6296 1497

- Charter capital: 5,000,000,000 (5 Billion Dong)

Vietland Impex., JSC operates in purchasing and exporting agricultural products Mr Nguyen Duc Thuan is a representative of the company – The Director

1.1.2 The foundation and development of the company

Vietland Impex., JSC was establish in 2004 in globalization and strong economic integration of Vietnam into the world In the context of global on agricultural

commodities between Vietnam and the rest of world as well as trend of agricultural industrialization, Vietland Impex., JSC was founded with mission to strengthen

connection from domestic agricultural market to worldwide market

Since 2004, main business area which is the field of exporting rice The company has exported rice to some small partners in Philipine Initially, Vietland Impex., JSC has run with the low capital in narrow range However, at the beginning of 2010, the company extended business market The company started trading many kinds of agricultural products such as coffee, cashew, pepper In addition, the company has imported cattle-feeder in order to meet the demand of cattle breeding in the domestic market and exported products to China, Malaysia or The United State

Vietland Impex., JSC has built a close relationship and partnership with the number of agricultural trading groups and manufactures both locally and worldwide The

company recognized and regraded it was a decisive factor which leading to a

successful company

1.1.3 Organizational chart of the company

Director: Mr Nguyen Duc Thuan

1.2 The information about the internship Department

Import-export Department is responsible for all works related to the issue of export and import of goods, ensure the input and output for the company At the same times itcombines with the others departments to carry out the company plans

1.2.1 The main import-export markets of the company

During the years of foundation and development, Vietland Impex., JSC has been continuously making effort its researching and expanding markets in both domestic and oversea market

The trading partners are the firms under Ministry of Industry and Trade and other localImport-Export Enterprises In international market, the company has a close

relationship with partners in Eastern Europe & the former Soviet Union In general, the company has the ability to offer many items for a number of major markets such asSouth Korea, Taiwan, Malaysia… The outstanding point is that the company would widen relation with China and The United State The two markets have much prospect and the cheap transport expense

Business Department

Finance Department

Export Department

Import-Processing Section

Producting section

Stock

In the relations with partners, the company has always performed the activities in a spirit of mutual respect, beneficial cooperation and complying with Vietnam law for the sake of long-term and stable development

a Export

Due to the same condition of culture and geography, the company has exported

agricultural products into the countries in Asia: Malaysia, China, Philippines In recentyears, Philippines is the company’s main market, almost products are exports into this country, especially the export of rice to this country is increasing

The company has effort to keep market share stable and find more new partners in traditional markets Therefore, the company has kept trying to penetrate and expand the market to many other countries: Singapore, Korea, Japan

b Import

The company mainly operates in the field of exporting agricultural products but also imports some other products to meet the need in the market such as soybeans, wheat bran pellet, corn which are mainly from Brazil, Indonesia

The demand in food to serve for breeding cattle has increased more and more highly, meanwhile the enterprises in Vietnam has some troubles in investing cattle feed Therefore, the company has imported some ingredients such as vitamin, amino acid and other additives to process food for feeding cattle Theses ingredients are mainly form China and Japan

1.2.2 Main products of Vietland Impex., JSC

a Rice and other agricultural products

- The kinds of rice:

 Fragrant Rice

 Rice Bowl Brand

 Golden Buffalo Rice

 Vietnam long grain white rice 25%, 10% or 5% broken

Figure 1.1: Fragrant Rice

Figure 1.2: Rice Bowl Brand

Figure 1.3: Golden Buffalo Rice

 Products are manufactured on selected lines to remove the paddy,damage grain and yellow seeds to save time for consumers

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 These products are features aroma.

 Export markets: Most Western province and Central provinces.Exported to South East Asia countries, Middle East and Europe

 Distributions System: domestic supermarkets & export directly

- The others agricultural products: coffee, cashew, cassava, soybean, pepper

b Foodstuff for cattle

- Wheat Bran Pellet, Rice Bran

- Dried soybean

Figure 1.4: Rice Bran

Figure 1.5: Dried soybean

- The market import: Indonesia, India, Ukraine and so on…

 General assessment of the company’ business.

Along with the results of market research and good implementation of businessstrategy, Vietland Impex., JSC has developed its strengths and overcome weaknesses.This will certainly be the premise for the strong development of the company in thenear future

- Strengths:

 The company constantly innovative to meet the increasing demand ofcustomers, and using machinery, modern equipment imported from France, Germany,Italy

 Revenue and profit has increased dramatically over years This means that thecompany puts more effort into business

 The company recruits qualified employees who always work hard and dedicatewith their whole heart

- Our country’s agricultural products are richly diversified

- Vietnam agricultural products have the advantage of low price which helps thecompany save the money to buy products

- When Vietnam joins WTO that means the agricultural products willopportunities to penetrate the international market easily, which will help VietlandImpex., JSC expand market

- The country always has incentive to support the company doing business inexporting and importing

PART II: INTRODUCTION TO THE PROCESS OF PRACTICAL

TRAINING IN COMPANY

2.1 The task to be performed during the internship.

In the most general terms, the job of an import-export officer is to process the entire process of importing or exporting a shipment to the company; include specific tasks such as dealing with partners, ordering, hiring transport vehicles, payments for goods and carrying out customs procedures to be allowed to export or import goods During the internship at Vietland Impex., JSC I was assigned to work as an export sale

The specific works:

- Remember all the items on sale and the nature of each product: Origin, color, style, usage, packaging, customer service

- Check out the inventory: count the number according to the code, mod in each department and sum up the total number Always ensure accuracy and honesty

in checkout

- Research market/ learn market segmentation: Find out what groups of prospectsare likely to become our customers, how to reach them, as well as how to attractthem

- Search for potential customers: List the individuals or groups that are likely to

be able to make a purchase Quotation and negotiation of prices, negotiation of purchase contracts, discussion of terms of payment and delivery

- Contact partners: Forward phone calls, email to introduce the company, offer products/services, find out the needs of customers

- Resolve customer complaints or problems of the customer during the process ofusing products

- Submit business reports for superiors

2.2 The problems and achievements

successful business results Therefore, sales force employees to withstand the high pressure and the spirit of steel overcome these challenges

The building relationships with customers accounts for 80% of success Therefore, the ability to communicate and negotiate well is indispensable quality and means that it is not easy Make sure you have in depth knowledge about products to support when customers ask Hard to learn, record, and study the information about the products It

is necessary to take the time to cultivate the listening skills and capturing the customer psychology, the ability to speak in public… To make your products more favorable to customers than the same products in comparison Please demonstrate for customers to see, just picking up rice, you can let them know about the plate rate of export

standards

Sales staff must have always confronted with shakes, and sometimes the refusal is the lack of attitude of sympathy In the 10 times quotations, only one customer agreed So,stay persistent, think optimistically, and try to make the best effort

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PART III: USING ENGLISH IN VIETLAND IMPEX., JSC

In the recent years, Vietnam’s economy has strongly developed and integrated into global one by joining and implementing trade agreements with the Southeast Asia countries as well as in the world So, enterprises require not only high quality human resources, understanding of specialized affairs but also good foreign languages and soft skills Nowadays, English becomes common language in the world As a result, English plays an extremely important role in business operations as well as the key in exploiting new markets and seeking potential investors

3.1 Using English in Vietland Impex., JSC

Table 1: Labor structure by English level

Source: Administrative Department

Vietland Impex., JSC operates mainly in the field of import and export, so English is widely used in the departments In order to serve for foreign partnerships, employees

in the company have been trained to negotiate, write emails, communicate and

executive contract transactions… Currently, there are more than half of employees are able to listen – speak – read and write English fluently

3.2 Suggested solutions for using English in company

3.2.1 Existing problems in using English

Some old staffs have difficult in learning English or using technology The do not learn specific terms so they have difficulties in settling problems As technology, they can only type informal contract, they have difficult in typing specific contracts by English

Only members of import-export department can use English as a native speaker The other departments only use English in typing and translating contracts so their

communication skill is not proficient It is familiar with their degree now that they have not improved skill or learned more new words

 The company needs a specific strategy to improve staff’s English

3.2.2 Suggested solutions for using English in business

To improve employees who are good at professional knowledge but lack of English skills and expand business activities, Vietland Impex., JSC needs to train English skillsand professional knowledge to develop employee’s skills as well as settle

misunderstanding in communication with international partners

- Vietland Impex., JSC should let employees attend English communication course Besides, the company encourage them to use English as much as possible to improve reflectivity skills

- Vietland Impex., JSC should organize examination in special holidays for employees to communicate with each other by English more and more The company considers employees who have basic English but not really good negotiate with

customers along with good experience person to get more experience

- It is necessary to use both English and Vietnamese in business as well as email and commercial contract

- The company can arrange English workshops that are organized by domestic and foreign groups for all employees them to participate in these activities to develop their English

PART IV: A PROPOSAL FOR GRADUATION PAPER.

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