INTERNSHIP REPORT LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED

TABLE OF CONTENTSINTRODUCTION...ii LIST OF ABBREVIATIONS...iii LIST OF TABLES AND CHARTS...iv PART 1: OVERVIEW OF LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED...1 1.1 Intro

TABLE OF CONTENTS

INTRODUCTION ii

LIST OF ABBREVIATIONS iii

LIST OF TABLES AND CHARTS iv

PART 1: OVERVIEW OF LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED 1

1.1 Introduction 1

1.2 Task and Function of LUCHICO Trading Investment and Construction Co.Ltd 1

1.3 Introduction the Department internships: Sales Department 3

PART 2: INTRODUCTION ABOUT PRACTICING IN COMPANY 6

2.1 The tasks assigned during practicing 6

2.2 Challenges and lessons learned 7

PART 3: USING ENGLISH IN BUSINESS ACTIVITIES OF LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED: 9

3.1 Reality of using English in business 9

3.2 Suggested solutions for using English in business 9

PART 4: PROPOSING THE THE TITLE OF GRADUATION PAPER 11

CONCLUSION 12

REFERENCES 13

In the last few years, our country has become one of the countries with rapideconomic growth and significantly rising annual GDP, which has resulted in thestrong development intheconstruction equipment business Vietnam is a developingcountry, therefore, the demand for facilities and construction is getting higher andhigher; this encourages the construction sector to expand its size and quality, sonow constructionenterprises are facing theproblem ofinvestment efficiency inconstruction equipment

LUCHICO Trading Investment And Construction Company Limited is aconstruction enterprise which has performed well in providing several types ofheavy construction equipment, especially in the construction of infrastructure,engineering works, installation and sales of electrical equipment, household Now,the company has a certain position in the construction industry and successfullygains trust from prospective customers.Sinceits establishment, LUCHICO TradingInvestment And Construction Company Limited has proven it is a construction firmwith full capacityand reputationto join bidding and has won many high-valuetenders, as well as attracted a lot of investors and clients in Northern provinces.Being recommended and allowed by English Faculty – Thuong MaiUniversity, I have experienced as an intern in Sales Department of LUCHICOTrading Investment And Construction Company Limited After one month (from02/01/2018 to 26/01/2018), under the helpful support and instruction of managersand colleges in the company

I would like to express my gratitude towards teachers at English Department –Thuong Mai University, as well as my managers and colleges in LUCHICO TradingInvestment And Construction Company Limited Especially, I would love toexpress my sincere thanks to my supervisor- Hoang Thi Anh Tho who has helped

me a lot to complete my report

Despite trying my best to fulfill this report, it must have some mistakes and Ilook forward to receiving comments and suggestions in order to perfect the paper

Hanoi, January 26th, 2018

Student

Vo Thi Thuy Linh

LIST OF TABLES AND CHARTS

Figure 1.1 LUCHICO’s diagram of production processFigure 1.2 LUCHICO’s organizational structure diagram

PART 1: OVERVIEW OF LUCHICOTRADING INVESTMENT AND

CONSTRUCTION COMPANY LIMITED 1.1 Introduction

Name of company (in Vietnamese: Công ty TNHH Đầu tư Thương Mại vàXây dựng LUCHICO)

English commercial name: LUCHICO TRADING INVESTMENT AND CONSTRUCTION COMPANY LIMITED

The legal representative of the company: Le Van Chien

LUCHICO Trading Investment and Construction Co., Ltd operates under theindependent economic accounting system with full legal status, using its own sealand use bank account to conduct business strictly according to regulations statutorylaw

Doing business activities in accordance with the State's policies and laws inusing the resources of the company The company continuously strengthens its scaleand develops its operations in line with its accounting functions and contents,earning a lot of profits in order to speed up the development and ensure theemployees' life you At the same time, it contributes to increasing national income,

increasing state budget revenues, using capital sources and conducting businesseffectively to cover expenses for investment expansion.

1.2 Task and Function of LUCHICO Trading Investment and

Construction Co.Ltd

According to the business registration certificate January 8th, 2015, thefunctions of the company and its main business lines are: constructing public work,constructing civil engineering, installing power system, water supply and drainagesystem, electric heater and air conditioning;retail hardware,glasses and otherequipment installation in construction.The company supplies furniture such as beds,cabinets, tables, chairs, lamps and other tangible assets which are essential

1.2.1 The organizational structure and production structure of the unit

*Production process

Figure 1.1 LUCHICO’s diagram of production process

1.2.2 Organizational structure of the management apparatus

Contract with the investor

Bidding, contracting, contractor

appointment

Give task toworkshop,construction team

Check and take over the buildings

Handover final account

Sales Department Department of Finance and AccountingDepartment of Technical planning

Board of directors

Figure 1.2 LUCHICO’s organizational structure diagram

*Roles and functions of each department in the company:

Board of Directors: 02 people

Director: is the manager of all production and business activities of the

company, working under the principle of the boss regime to promote personal

responsibility, administrative discipline and legal representative of the company in

economic relations with domestic and foreign partners The director is the legal

representative of the company before the law and is responsible to the State and the

labor collective for the management of production and business of the Company

Deputy Directors: are technical engineers who assist the Director in managing

the work assigned and authorized by the Director in each specific task

* Departments:

Sales Department: Has responsible for the transaction, planning and business

operations of the company

Department of Finance Accounting: To organize the implementation of the

accounting system and accounting apparatuses in the Company and its attached

sections which are effective and suitable to the business lines andthe business

characteristics of the company; to be responsible to the law and the director for the

completeness, accuracy, truthfulness, timeliness and continuity of the arising data

recorded in the accounting reports of the Company Organizing the training ofaccounting staffs, improving the professional level, specialization of each part andeach task, and at the same time be able to undertake other tasks.

Department of Technical Planning: To advise the Board on scientific and

technical work, manage the maintenance and repair of ships, cars, workshops, carefor improving skills for the driving force, driving, refrigeration engineering andother work in the field of science and technology in general

1.3 Introduction the Department internships: Sales Department

The Mission of the business room is to advise the Director to:

- The work of planning and corporate development strategy

- Investment and investment project management

- Organization of economic information system in the company

- Economic management

- Technical management

- Advised the Director of business services

- Direct sales of large items

1.3.1 Work of planing

- Long-term planning, medium term, short term, the plan of the month,quarter, year

- Monitoring of activities of the company

1.3.2 The economic work

- Management of economic contracts (the process of negotiation, signing,execution, liquidation of the contract)

- Manage technical standards (research, development, application of )

- Coordinate with the room, the other Board in the construction andapplication of the technical-economic norms, the internal regulations of thecompany

1.3.3 Investment and management

- Research, suggestions, directions, strategies, investment projects inaccordance with company resources in each stage of development

- Invest and manage projects (process, evaluation, project deployment )

- The proposed research, the choice of venture investment partners, link

- Perform the technical records, regulatory quality

- Set the books track the number, quality, equipment and repair plan regular,large repair machinery, equipment

- Planning Shop equipment, machinery

1.3.5 The information economy:

- Construction of system of the economic information of the company,ensuring the catch, handle up exactly, serves for the management of the Board andthe Executive Director of the company

- Perform the tasks of the economic information center of the company

- Reporting schedule statistics, reports on the BUSINESS situation for theDirector and sent to the Agency in accordance with the law

1.3.6 Research and development:

- Study the business environment: the policies of the party, the State, the legalsystem

- Research the competitors

- Establishing strategic orientations for comprehensive development company,developing policies, long-term plans

- Build Marketing strategies, maketting policy consistent with each stage ofdevelopment, every product, every service

- Build brand development strategy, strategy, tactics, raise the powercompany's soup

- The unified management of the business of the company

- Sales support for the company on the market, business partner, Contracting,imports for the enterprises of the branch, with the best conditions to make thecommon task of the whole company

1.3.8 Direct business

- Direct export and import business, the major revenue scale of importance forthe company

PART 2: INTRODUCTION ABOUT PRACTICING IN COMPANY 2.1 The tasks assigned during practicing

After being received into the sales department of LUCHICO TradingInvestment And Construction Company Limited, I was released place into positiontrainee business practice while in the room, I have completed some of the work asfollows:

- Learning about the areas of operation, products and services of company

- Learning sales websites and service companies

- Make familiar with the parts and general corporate work

Week 2 (08/01/2018- 13/01/2018)

- Learned how to respond to emails and guest phone, greeting guests skills

- Be managed and handled documents, contracts, corporate documents

- Searching and aggregating information about customers

- Surveying and collecting customer feedback and market situation

- Making the job requirements and objectives of the Business Department,helped achieve the target room and business efficiency

Week 3 (15/01/2018- 20/01/2018)

- The lead editor contracts, paperwork and the necessary skills innegotiation

- Be introducted and guided for customers about the products and services

2.2 Challenges and lessons learned

2.2.1 Advantages and difficulties during practicing:

Get the enthusiastic help of instructors , Board of directors, together with you

in the sales department staff

During the past practice, you are creating more favorable conditions in thebest English communication

Being exposed to some foreign customers to improve the skills of listeningand speaking

During the internship, students can work in groups so they easily exchange thedifficulties and learn responsibility from friends

b Difficulty

Bearing with expertise in engineering, construction

- Meet many jargon of technical majors

-How do the assigned work was slow

-There are plenty of difficult customers

2.2.2 Experiences from internship time

a Practical application:

During practice the past with the help enthusiasm, leadership and siblings ofthe sales department of the company as well as the efforts of myself, I havecomplete real graduate training, apply the knowledge learned in school:

- Apply to be writing formally in writing to thank customers in English,applying gentle words commonly used when communicating with foreigners

- Using the vocabulary they have learned to communicate with Japan Kidsthemselves also draw some experience following

-Be practiced in the business department, participated in the process ofcustomer service, you have the opportunity to improve English exchange withinternational visitors

- Improving grammar, sentence structure use

- Increase vocabulary in the service sector, construction, equipment, technical

- Self-confidence in communication

- Having skills to work and practice with groups

- During the internship in the company, you get to know and have learned a lotfrom working style and professionalism of the siblings, how to deal with colleagues,superiors, sorting, processing How the work is reasonable This is an invaluableexperience and it will help a lot for me when I started working

b Advantages and survive during practice:

Through the internship, I was exposed to the real environment, this helps mehave more experience, get familiar with the work environment and it helps me moreprogress in the field of his specialty Besides, reinforce existing knowledge andapply into practice properly and learn a lot of knowledge and professionalexperience and practice This gives me much more favorable during work aftergraduation In the course of an internship at the company, I have complied with theprinciples of work of the enterprise, complete the assigned work, attitude, hardwork, go to work on time, implementation of practice in accordance with theguidelines of the school Besides, I was getting the attention and just like friends ofthe leaders, brothers and sisters in the sales department I received your interest andyour passion told the board that you are selling, I have more experience andtechnology, construction technology

PART 3: USING ENGLISH IN BUSINESS ACTIVITIES OF

LUCHICOTRADING INVESTMENT AND CONSTRUCTION COMPANY

LIMITED:

3.1 Reality of using English in business

In the past few years, Vietnam’s economy has strongly integrated into globalone, causing increasing demands of high quality human resources that has not only

a thorough understanding of specialized affairs but also good foreign languages andsocial skills English has become an important part in business operations, a majorfactor which helps companies win chances to expand new market and meet foreigninvestors

As working in construction equipment market, LUCHICO now mostly usesEnglish when negotiating with foreign suppliers and promoting company’s image.LUCHICO imports a lot of machinery from other countries, mainly from Asiacountries and sometimes from Europe, therefore, most of company’s employeeshave been trained to negotiate, write e-mails, handle international contracts andcommunicate with customers in English Currently, about 40% of company’s staffsare able to fluently communicate and write in English

However, 40% is not an impressive number and most of English proficientstaffs of LUCHICO are mostly students from English Departments of differentuniversities and employees working in Sales department and some of engineers.About interns, theirworking schedule is unstable and they only occur in a short timeand rarely present in the office This hinders a lot when there is sudden work related

to English Almost engineers and office staffs are only able to read specializedEnglish, not to communicate and write in such language These obstacles havemany times caused company not to immediately reply foreign partners or makeserious mistakes while handling international contracts due to the lack of Englishproficient staffs