Organizational behavior core concepts by kinicki chapter1

• Describe how the role of managers is affected by global business and the changing workplace • Define organizational behavior, and identify disciplines that contribute to OB... • Define

• Describe how the role of managers is affected

by global business and the changing workplace

• Define organizational behavior, and identify disciplines that contribute to OB

• Define e-business, and specify ways the

Internet is affecting the management of people at work

Managers Get Results With and Through Others

• Management

– process of working with and through others

to achieve organizational objectives efficiently and ethically

• Today’s manager needs to creatively

envision and actively sell bold new directions in an ethical and sensitive manner

A Skills Profile for Managers

• Typical manager’s day is a fragmented collection of brief episodes

• Interruptions are commonplace

• Large blocks of time

for planning are rare

A Skills Profile for Managers

1 Clarifies goals and objectives for

everyone involved

2 Encourages participation, upward

communication, and suggestions

3 Plans and organizes for an orderly

workflow

4 Has technical and administrative

expertise to answer

organization-related questions

A Skills Profile for Managers

5 Facilitates work through team

building, training, coaching, and support

6 Provides feedback honestly and

constructively

7 Keeps things moving by relying on

A Skills Profile for Managers

8 Controls details without being

overbearing

9 Applies reasonable pressure for goal

accomplishment.

10 Empowers and delegates key duties to

others while maintaining goal clarity and commitment

11 Recognizes good performance with

rewards and positive reinforcement

Importance of Ethical Behavior

A Model of Ethical Behavior in the Workplace

Figure 1-1

Making Ethical Decisions

• Ethical decision making frequently

21st-Century Managers

• Teams are pushing aside the individual

• Command-and-control management is giving way to participative management and empowerment

• Ego-centered leaders are being

replaced by customer-centered leaders

• Employees are being viewed as internal

Evolution of the

Table 1-1

The Field of Organizational

Behavior

• Organizational Behavior

- Interdisciplinary field dedicated to better understanding and managing people at work

The Field of Organizational Behavior

• Political science

• Management

The Human Relations Movement

• Legalization of union-management collective bargaining

• Behavioral scientist called more

attention to the human factor

• Elton Mayo – Western Electric

Hawthorne study

The Hawthorne Legacy

• Interviews do not support initial

conclusions about positive effect of supportive supervision

• Money, fear of unemployment,

managerial discipline and high quality raw materials were responsible for high output

Mary Parker Follett

• Follett saw employees as complex

bundles of attitudes, beliefs, and needs

• Managers should motivate job

performance

creative beings

McGregor’s Theory X and Theory Y

What organizational culture is dedicated to training, continuous improvement, and customer satisfaction?

A Process

B Total Customer Quality

C Total Quality Management

D Deming SPC

What is TQM?

• Total Quality Management

– An organizational culture dedicated to training, continuous improvement, and customer satisfaction

The Deming Legacy

• Formal training in statistical process

control and techniques

• Helpful leadership, rather than order

giving and punishment

• Elimination of fear so employees will feel free to ask questions

• Teamwork

The Contingency Approach

• The Contingency Approach

– Using management concepts and techniques in a situationally appropriate manner, instead of trying to rely on “one best way”

The Age of Human and

Dimensions of Human and

Social Capital

The Positive Psychology Movement

• Recommends focusing on human

strengths and potential as a way to prevent mental and behavioral problems and to improve the general quality of life

Positive Organizational Behavior

• Positive

Organizational Behavior (POB)

improvement of employees’

positive attributes

Luthans’s CHOSE Model

Of Key POB Dimensions

E-Business: Much More

Than E-Commerce

• E-business

– running the entire business via the Internet

• The Internet is a tool that dramatically lowers the cost of

communication

E-Business Implications for OB

• Job design

• Decision making

• Knowledge management

• Speed, conflict and stress

• Change and resistance to change

• Ethics