97 test bank for organizational behavior core concepts 1st edition kinicki

_______ entails enabling people to perform up to their Stage 3 of the social information processing model is: 1?. ERetrieval and Response _________ practices focus on preparing diverse

Test Bank for Organizational Behavior Core Concepts 1st Edition Kinicki

Multiple Choice Questions

Kamal hates to say anything negative about anybody He always evaluates everybody in an extremely positive

fashion Kamal seems to be committing which of these

is NOT a component of the internal dimension

in the diversity wheel

Which of the following is NOT a common barrier to

implementing successful diversity programs?

1 A)Inaccurate stereotypes and prejudice

2 B)Poor career planning

3 C)Development and accountability practices

4 D)Ethnocentrism

5 E)Fear of reverse discrimination

_ are suspected or inferred causes of behavior

If a student rates all his professors average on all

dimensions of performance regardless of their actual

performance, he is committing which of these perceptual errors?

1 A)Consensus; consistency; distinctiveness

2 B)Distinctiveness; consistency; consensus

3 C)Consensus; distinctiveness; consistency

4 D)Consistency; consensus; distinctiveness

5 E)Consistency; distinctiveness; consensus

_ entails enabling people to perform up to their

Stage 3 of the social information processing model is:

1 A)Selective attention; comprehension

2 B)Encoding

3 C)Simplification

4 D)Storage and Retention

5 E)Retrieval and Response

_ practices focus on preparing diverse employees for greater responsibility and advancement

3 C)Simplification

4 D)Storage and Retention

5 E)Retrieval and Response

Which of these represents the first stage of the social

information processing model?

1 A)Selective attention and comprehension

2 B)Encoding

3 C)Simplification

4 D)Storage and Retention

5 E)Retrieval and Response

The _ represents one's tendency to take more personal responsibility for success than for failure

1 A)North American, linear, monocronic

2 B)Latin American, cyclic, monocronic

3 C)Middle Eastern, cyclic, monocronic

4 D)North American, linear, polycronic

5 E) Middle Eastern, linear, monocronic

is a cognitive process that enables us to interpret and understand our surroundings

of all flights of EMU Airlines in the last two weeks of

November, Elian, the Airline Analyst of CBA Investments rated the Airline very favorably on arrival times in his annual report he publishes every December Elian appears to have committed which of these perceptual errors?

is determined by judging if the individual's

performance on a given task is consistent over time

Research identified all but one of the following strategies as critical in breaking the glass ceiling Which one?

1 A)Consistently exceeding performance expectations.

2 B)Developing a style with which male managers are comfortable.

3 C)Seeking out difficult or challenging assignments.

4 D)Having influential mentors.

5 E)All of the above are critical.

In the diversity wheel, _ is not a component of the organizational dimension

to understand what they recommend Beverly can be

described as being on which stage of the social information processing model?

1 A)Selective attention; comprehension

2 B)Encoding

3 C)Simplification

4 D)Storage and Retention

5 E)Retrieval and Response

A(n) represents a person's mental picture of an event

Long-term memory is made up of three compartments:

1 A)Events, semantic, and person.

2 B)Encoding, decoding, and processing.

3 C)Individual, group, and organization.

4 D)Storage, retention, and response.

5 E)Perception, personality, and attitude.

_ memory refers to general knowledge about the

2 B)Faulty schemata about what constitutes good versus poor performance can lead

to inaccurate performance appraisal, which can erode work motivation,

commitment, and loyalty.

3 C)Research demonstrates that employees' evaluations of leader effectiveness are influenced strongly by their schemata of good and poor leaders.

4 D)Managers need to remember that social perception is a screening process that can distort communication, both coming and going.

1 A)Caucasians

2 B)African-Americans

3 C)Asian-Americans

4 D)Asians & Hispanics

5 E)Africa Americans & Hispanics

Connor, a production manager at XYZ Manufacturing,

evaluated Darlene's overall performance very high, every specific performance attribute Connor's rationale was that Darlene is the first to show up every day and therefore she is extremely hardworking Which of these perceptual errors is Connor committing?

Gloria believes that she has always performed at her best at World Class Computers She has also received the best performance ratings from her supervisor every year

However, she has not been promoted for the last five years Many of her male counterparts have been promoted Gloria

is facing which of these?

is engaging in which of these?

True - False Questions

In the U.S., even though people of color earn less than whites, Asians had the highest median income

1 True

2 False

Diversity is primarily an issue of race, age, and gender

1 True

2 False

Accountability practices in managing diversity focus on preparing diverse employees for greater responsibility and advancement

Stereotyping begins by categorizing people into groups according to various criteria

performance as much as possible because objective

measures are prone to bias and inaccuracy

1 True

2 False

According to Kelley, a person is exhibiting high

distinctiveness when he; she acts like the rest of the group

Affirmative action focuses on achieving equality of

opportunity in an organization and is legally mandated in the United States by the Equal Opportunity laws

1 True

2 False

It is important to remember that in attribution theory,

consensus relates to other tasks, consistency relates to other people, and distinctiveness relates to time

“Encoding and simplification” is the first stage of the social information processing model

True - False Questions

In the U.S., even though people of color earn less than

whites, Asians had the highest median income

1 True

2 False

Diversity is primarily an issue of race, age, and gender

1 True

2 False

Accountability practices in managing diversity focus on preparing diverse employees for greater responsibility and advancement

Stereotyping begins by categorizing people into groups according to various criteria

performance as much as possible because objective

measures are prone to bias and inaccuracy

1 True

2 False

According to Kelley, a person is exhibiting high

distinctiveness when he; she acts like the rest of the group

Affirmative action focuses on achieving equality of

opportunity in an organization and is legally mandated in the United States by the Equal Opportunity laws

1 True

2 False

It is important to remember that in attribution theory,

consensus relates to other tasks, consistency relates to other people, and distinctiveness relates to time

“Encoding and simplification” is the first stage of the social information processing model

Free Text Questions

Describe in detail the managerial implications of perception

in any two areas Give an example of each.

Answer Given

A wide variety of managerial activities are affected by perception The text talks about the following four: hiring, performance appraisal, leadership, communication and interpersonal influence, physical and psychological well-being and designing web pages.

Briefly describe the four stages of the social information processing model.

Answer Given

Selective attention; comprehension; encoding and simplification; storage and retention; and retrieval and response.

Briefly describe Kelley's model of attribution Using an

example, explain how attributions can be made internally or externally and what impact it may have on the employees and organizations.

expectations, developing a style with which male managers are comfortable, seeking out difficult or challenging

assignments, and having influential mentors.

Briefly explain the four layers of diversity Identify at least four components of any two layers.

Answer Given

The four layers of diversity are personality, internal dimensions, external

dimensions, and organizational dimensions.

Identify and briefly describe the common barriers to

implementing successful diversity programs.

organizational priority, 9) the need to revamp the organization's performance appraisal and reward system, and 10) resistance to change.