CC unit 8, résumés

Chronological résumésthe most common approach HEADING name, contact information CAREER OBJECTIVE optional EDUCATION also in reverse order OTHER SKILLS intercultural, technical …... Funct

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Commercial Correspondence

Unit 8

Résumés

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 Not just a list of your qualifications, skills,

abilities or previous jobs.

 A persuasive business message intended to stimulate an employer’s interest in meeting you

 The goal of a persuasive résumé is winning

an interview (not getting a job).

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Three-Step Writing Process for Résumés

1 Planning

2 Writing

3 Completing

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1 Planning

 Analyze your purpose and audience

 Research target industries and companies,

learn about hiring managers if possible.

 Qualities employers seek:

• think in terms of results

• know how to get things done

• are well-rounded

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1 Planning

 Qualities employers seek:

• show signs of career progress and

professional development

• have personal standards of excellence

• are flexible and willing to try new things

• communicate effectively

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1 Planning

 Gather relevant information

• Jobs you have done

• Schools you have gone to

• Areas you have majored in

• Special courses you have taken

• Extracurricular activities you have joined in

• Awards you have received

• Athletics you enjoy

• Languages you speak

• Special skills you have

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1 Planning

 Organize the information

 Organize your résumé around your

strengths which best qualify you for the job.

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1 Planning

 Organize the information: Ask yourself:

• What key qualifications will this employer be

• What are three or four of your greatest

accomplishments, and what has resulted from them?

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1 Planning

 Organize the information

 Adopt the appropriate type of résumés

Three types of résumés

 Chronological

 Functional

 Combination

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Chronological résumés

(the most common approach)

HEADING (name, contact information)

CAREER OBJECTIVE (optional)

EDUCATION (also in reverse order)

OTHER SKILLS (intercultural, technical …)

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Advantages

 Employers are familiar with it and can

easily find information;

 It highlights growth and career

progression; and

 It highlights employment continuity and

stability.

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Appropriate for:

•people with a strong employment history;

•people who aim for a job that builds on their current career path

Recent graduates:

Can put Education before Experience

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Functional résumés

(or Skills résumés)

HEADING

CAREER OBJECTIVE (optional)

SKILLS AND CAPABILITIES

Group your skills and accomplishments in specific categories, such as Communication Skills, Technical Skills, Management Skills, or Leadership Abilities

WORK EXPERIENCE

Highlight your positions or responsibilities and

achievements Employers and employment dates are optional.

EDUCATION

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through job descriptions;

 You can emphasize earlier job experience that will be valuable in the new job; and

 You can de-emphasize any lengthy

unemployment or lack of career progress.

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Functional résumés

(or Skills résumés)

Useful for

•people who are just entering the job market,

•people who want to redirect their careers, or

•people who have gaps in their work history.

Disadvantage:

Some employers may suspect that the

candidates are trying to hide weaknesses in

their backgrounds.

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Combination résumés

HEADING

OBJECTIVE (optional)

SKILLS AND CAPABILITIES

Group your skills and capabilities in specific

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Combination résumés

Advantage

Emphasizes your skills and capabilities while still

providing a chronological history of your

employment

Disadvantages

Can be longer than the other types, and repetitious

Useful for

• recent graduates, and

• people with little work history

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2 Writing your Résumé

 Keep your résumé honest

 Adapt your résumé to your audience

 Use a simple and direct style

 Use short phrases instead of whole sentences.

 Avoid using the word ‘I’ Instead, start your

phrases with strong action verbs (achieved,

arranged, coordinated, joined, organized …)

• Created a campus organization for students

interested in entrepreneurship

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 Whenever you can, quantify the results and give concrete proof so that your claims do not sound empty

E.g Weak statement:

o Responsible for developing a new filing system

Instead, write:

 Developed a new filing system that reduced

paperwork by 50 percent

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o I was in charge of customer complaints and all

ordering problems

 Handled all customer complaints and resolved all product order discrepancies

o Member of special campus task force to resolve

student problems with existing cafeteria

assignments

 Assisted in implementing new campus dining

program that balances student wishes with

cafeteria capacity

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2 Writing your Résumé: Major sections

Heading: Name and Contact Information

 Name

 Home address

 E-mail address: If your personal e-mail address is anything like precious.princess@something.com or

PsychoDawg@something.com, get a new e-mail

address for your business correspondence

 Phone number(s)

 Note: Don’t include the word ‘Résumé’.

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Career Objective

Purpose: give employers an immediate idea of what you are all about

• Challenging position in sales/marketing

• Entry-level position in an accounting environment

• A software sales position in a growing company

requiring international experience

• Sales Management: a position utilizing experience

in sales and supervision

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Career Summary (Profile)

Purpose: highlight your strongest points

• Ten years of experience in commission selling, consistently meeting or exceeding sales goals

through effective closing techniques, and solid customer service

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Education (or Academic Preparation)

 Starting with the most recent, list name and

location, along with dates, major and minor

fields of study, degrees or certificates (Omit

high school)

 Indicate any scholarships, awards, or academic honors you received

 Include other education you have received:

technical or career training, seminars or

workshops

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Education (or Academic Preparation)

 GPA (Grade Point Average): optional, but if you show it, be sure to mention the scale (four-point

or five-point scale)

 If your education is incomplete, include such

statements as B.S degree expected 6/2011 or

80 units completed in 120-unit program

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Work Experience

 List your jobs in reverse chronological order

 Account for all years since leaving school,

including part-time, summer, or intern positions

 Each job: your position/title, employer’s name

and location, dates of employment, and a brief

description of your responsibilities and

accomplishments

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Work Experience

 Identify the skills and knowledge from these

previous jobs that you can apply to a future job

• Demonstrated ability to handle multiple tasks

simultaneously

• Demonstrated strong communications skills and tact when dealing with challenging people

• Gain experience in …

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Work Experience

 Call attention to the skills you’ve developed on the job and the your ability to handle increasing

responsibility

• Sales supervisor: supervise staff of 12

salespeople: hire and train new representatives, set quotas, assign leads, manage budgets

• Sales representative: conducted sales of wide

product line to major distributors

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Work Experience

 Whenever you can, quantify your

accomplishments: sales increases, customer

satisfaction scores, measured productivity…

• Designed a new advertisement that increased

sales by 15%

• Raised US$2,500.00 in 15 days for cancer

research

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Skills and Capabilities

List your special skills in focused categories: related skills, Technical Skills, Intercultural Skills …

Work-• Trained in computer accounting, including general ledger, accounts receivable, accounts payable, and payroll

• Competent in typing, editing, and/or proofreading reports, letters, manuscripts, and business forms

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Activities and Achievements

 Your activities and achievements outside work

show who you are and what you value

 E.g Tutoring experience, participation in athletics

or creative projects, fund-raising or

community-service activities

 List skills and abilities you learned in those activities such as leadership, teamwork, organization and

cooperation

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Activities and Achievements

 Note any relevant awards you’ve received Quantify your achievements when possible

 Group your activities into categories such as:

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Personal Data

 Today’s résumés omit personal data: birth date,

marital status, height, weight, and religion

 Some include hobbies and interests Make sure that any personal interests relate to the employer’s

business, culture, or customers

 References are unnecessary for the résumé, but

they should be available for the interview

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3 Completing your Résumé

 Revising your résumé: Avoid common errors

 Poorly produced The print is faint, or the paper

is cheap and inappropriate.

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 Revising your résumé: Avoid common errors

 Misspelled and ungrammatical throughout

 Amateurish

 Boastful.

 Generic

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 Producing your résumé

 Good design is a must: simplicity, plenty of white space, straightforward typefaces

 Make your subheadings easy to find and to read

 Colour is not necessary

 Strive for a high-quality paper and use a clean,

high-quality printer

The end

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