Giáo án Tiếng Anh 11 unit 9: The post office

- What services do you think the post office offers?. Thanh Ba Post office has a spacious and pleasant from office.. What services are offered at Thanh Ba Post Office.. Thanh Ba Post of

UNIT 9: THE POST OFFICE

READING

A Aims: By the end of the lesson, Ss can learn new words choosing the opposite meaning And can scan for specific information of the reading, especially know many services of post office

B Teaching aids: cassette, tape, posters, handouts

C Procedure:

* Warm up:

T gives some pictures and asks Ss " What's it?"

Stamp, phonecard, envelope, telephone

Then asks some questions:

- Where can we buy it?

- How often do you go to the post office? What for?

- How far is it from your house to the nearest post

office?

- How do you go to the post office?

- What services do you think the post office offers?

I Pre-reading:

* Teaching vocabulary:

- Elicit meanings from Ss or give explanations

Work individually

T gives some pictures and asks

Ss to give the names, then answer some questions

Work in pairs

T asks Ss to read the words,

yourself and then has Ss match these words:

b having a lot of space

c a person who receives sth from sb

d having good manner or polite

e mail by car, by train,

f to agree to buy newspaper and magazines regularly over a period of timeg.not copied

- Give Ss some practise on pronunciation

* Checking vocabulary: Rub out and remember

II While-reading:

1 Task 1: Circle the letter (A, B, C or D) before the

word that has the opposite meaning to the italicised

word

a Thanh Ba Post office has a spacious and pleasant

from office

A large B beautiful C cramped D open

b Our well-trained staff are always courteous to

explanations and then match them

Feedback1-b 2-d 3-e4-a 5-c 6-f7-g

A helpful B rude C friendly D open

c This speedy and secure service of transferring

money can be useful

A rapid B hurried C careful D slow

d If you want to send a document and do not want to

lose its original shape, send it by a fax machine.

A unique B outdated C change D imaginative

2 Task 2: Read the text again and then answer the

questions:

a What is Thanh Ba Post office equipped with?

b What services are offered at Thanh Ba Post

Office?

c According to the text, what are three different

ways of sending a letter?

d What is the Messenger Call Service used for?

e What will you have to do if you want to get your

newspapers and magazines delivered to your house?

3 Task 3: Find the evidence in the text to support

Work in groups of 4

Feedback

a Thanh Ba Post office is equipped with advanced technology and has a spacious and pleasant front office

b Mail and Parcel Service, Express Money Transfer, PhoneCalls and Faxes, Press

Distributionc.They are mail, surface amil and the Express Mail Service (EMS)

d It's used for notifying the recipient of the time and place

to receive the call

e You will have to subcribe to your favourite newspaper and

c The post office offers a special mail service which

is particularly fast

d Your relatives do mot have to wait till tomorrow

to get the money you send them today

III After you read

Work in groups Answer the following questions

1 Which services provided by Thanh Ba Post Office

do you think is the most important and why?

2 What services do you think Thanh Ba Post Office

should have in the future?

d We offer a speedy and secure service of transferring money inless than 24 hours

Learn new words and questions

by heart

Teaching date:

SPEAKING

* Aim : have Ss know how to register services provided by post offices

* Lexical items: words related to the process of registering a service provided by the post office

* Structures : sentences used to describe a process of registering a service

provided by the post office

* Teaching aids: posters, pictures, handouts

* Teaching method: Integrated, mainly communicative

PROCEDURES

I Warm-up - Describe the picture

- Do you often use the services provided by the

post office?

- Are the services provided by the post office

very helpful?

T questions - ss answerPair work

Key:

- What can I do it for you?

- Could you help me to send this document ?

- How much is that?

- What's the fax number?

- You can see the rates on the table.

II New lesson:

Task 1 _ textbook/103

1.1 Match the 2 parts of the sentences

What can I is that?

Could you help me do it for you?

What's to send this document

to my office by faxYou can see the

1.2 Questions:

+ Which things does the customer says?

+ Which thing does the clerk says?

+ What service is the customer using?

1.3 Read the dialogue

Task 2 _ textbook/104

Work with your partner, make a conversation

from the suggestion below:

Student A (clerk) Student B (customer)

Great B and ask if say that you want to

he can help have a telephone line

T questions - ss answerKey:

The customer is using the fax service

T selects some pairs and has them demonstrate their conversation in front of the class

Key:

A: Good morning Can I help you? B: I want to have a telephone line installed at home

A: Ok Where do you live?

B: I live at 123 Le Loi street When does the installation take place? A: The installation takes place one week after your registration.

B: Can you come on Friday?

A: Yes Do you have a telephone yet?

installed at home

ask where B live give your address

and ask when the

installation will

take place

say that the installation ask if A can come

will take place one on Friday

week after registration

agree and ask if B has say that you already

a telephone have a telephone

and ask about the

installation fee and

monthly fee

tell B about the fees and

ask B to fill in a form

A: yes How long would you like to subscribe

B: Yes, I have How much is the installation fee and monthly fee? A: You can see the rates on the table

Ss work in pairs, complete their paper Then they may exchange their paper to other pairs to check their answer

T has 2 pairs to demonstrate their conversation

T commentsKey:

a, can I help you?

A: Can you fill in this form?

3.2 Make a conversation for the 2nd situation in

textbook/104

IV Homework:

Your uncle's wedding is on 20th March You

want to use Mail and Parcel Service provided

by the post office to send him a present Make a

dialogue follow the situation above

need help

T selects some pairs and has them demonstrate their conversation in front of the class

Listening

I Objective: By the end of the lesson, students will be able to listen and answer the development of Vietnamese network; summarize the listening by writing and speaking.

II Teaching aids: a cassette player and tape, pictures, posters, hand - outs

Warm - up:

Game: Stop the bus!

a Find 6 things that you use to contact with your

friends

b Find 5 things that belong to a cell phone

c Find 4 things that you can buy at a post office

d Find 3 names of call phone that are popular in

Vietnam

Pre-listening:

1 Activity 1: Ask and answer the following

questions

a Do you like talking on the phone?

b Is your family on the phone? What is your

phone number?

c Does any member of your family have a cell

phone? What make is it?

d What do you think are the advantages and

disadvantages of cell phone?

The group that finish firstly will shout: “Stop the bus!” and go to the board to write down the answers

If the group give the right answer,they will get one mark

The group that get the best marks will be the winner

(Pair work)(Poster/ Extra board)

Ss work in pairs, ask and answer the questions

you can:

+ contact other people easily

+ be reached at almost anytime anywhere

+ not miss any important information

+ feel close to your family when you live far

away from home, go on business

- Disadvantages:

+ Don’t have much privacy

+ It’s irritating to get a call when you are sleeping

or in a meeting

+ Cost amount of money for paying every week/

month

2 Activity 2: Listen and repeat

Commune (n) communal growth

Digit subscriber rural network

Upgrade (n) capacity (n)

While-listening:

1 Activity 1: (Task 1) Listen to information about

the development of Vietnam’s telephone system

over the past few years and do the tasks

* Guiding questions:

How many subscribers were there in Vietnam in the

early 1990? How many ones now?

How many percent of communes in Vietnam have

T can gives some suggestions

T explains new words that appear

in the listening

Ss listen and repeat in chorus and individually

(Pair work)(Hand-outs)

T asks some questions and encourages Ss to try answering based on their general knowledge before they listen to the listening

T introduces the listening and asks Ss to scan the task

According to the passage, which country has the

biggest growth in the number of telephone

According to the passage, how many communal

post offices are there in Vietnam?

* Feedback:

China has the highest growth in the number of

telephone subscribers

More than six million telephone subscribers

There were only 140,000 telephone subscribers

The fixed telephone numbers were changed from

six to seven digits in Hanoi and HCM City as well

Ss work in pairs and underline key words

Ss listen to the first time to choose the right answers and the second time to check their answers

T corrects after the second time oflistening

(Pair work)(Poster)

Ss read the Qs and try answering

by their memory

Ss listen to the listening for the first time to write down the answers, the second time to complete their answers

Ss work in pairs, practice asking and answering the questions

T asks Ss to go to the board and write down their answers

as six digits in other provinces.

1) China ranks second to Vietnam for growth in the

number of telephone subscribers (F)

2) At present Vietnam has two million subscribers

(F)

3) Nowadays, 93 percent of communes across

Vietnam have the telephone services (T)

2 Activity 2: Summarize the main ideas of the

listening passage with following points

1 Vietnam’s rapid growth in telephone numbers

2 The addition of digits to existing telephone

numbers to meet the increasing demands

3 The reduction in monthly telephone fees

T corrects

(Group work)(Poster)

T divides the class into 2 groups.Each group chooses any number

in the poster and answers the questions

For each right answer, the group will get one mark

If the group choose the lucky number, they will get 2 marks without answering the question

(Group work)

Ss work in groups of four or six

to retell the main information of the listening based on Task 1 and Task 2

4 The expansion of the telephone networks to

Vietnam’s rural areas

Aims: Help ss know how to write a letter to express satisfaction/ dissatisfaction

Practice writing a letter to express satisfaction/ dissatisfaction

Teaching aids: Picture, posters

Procedure:

- Ss work in 2 groups Each group will take turns to choose the number and answer the questions to get marks

Use a Picture of Danang central post office covered

with pieces of paper, on which there are numbers from

1 to 4 Ss choose the number and answer the question to

uncover the picture For each correct answer ss get 2

marks and the piece of paper with the number they

choose will be taken out If they have the number with

a lucky star, they will get 4 marks for their correct

answer Then the group which can guess the picture

will have 2 marks The one with more marks will win

the game

Questions:

1 Which service do you use if you want to send a

parcel to your friend?

2 Which service do you use if you want to make a

call?

3 Which service do you use if you want to have

your newspapers delivered to your house?

4 Which service do you use if you want to send

your brother some money?

 Picture: Danang (central) post office

Questions to lead in:

1) Have you ever been to a post office?

2) What do you do there?

3) Are you satisfied with everything there?

B Writing:

Pre-writing:

Act 1: Discuss some matters of the post office

Group 1 +2:

1 The opening hours of the post office

2 The quality of the equipment

Group 3+ 4:

3 The security conditions of the post office

4 The attitude of the staff

Group 5 +6:

5 The prices of the services

6 The punctuality of delivery of letters and

newspapers

-T asks questions to elicit -Ss answer individually

-Poster-SS work in 6 groups discussing the matters given.-T goes to some groups and gives help if necessary.-the representatives of the group presents their opinions.-T writes the

words/expressions ss use to talk about the matters and adds some more

Feedback:

1 too late/ early…

2 good/bad/ poor quality/ needs repairing…

Act 2: Give model sentences:

Ex: 1)The staff here are very helpful and polite They

are willing to help you when you need

2) The equipment there needs upgrading Sometimes

I needed to fax an urgent document but it was

impossible because the fax machine was out of order

…

Act 3: Prepare for writing the letter:

3.1 Read the requirements of task 2.

3.2 Give useful language

Note: If you express both satisfaction and

dissatisfaction, you should show your satisfaction first

While-writing: Task 2

After a year in the job, the director of Thanh Ba Post

Office has invited residents in the neighborhood to

3 good/ poor security condition/ no one to keep motorbikes or bikes/

pickpockets…

4 polite/ helpful/ rude/ arrogant…

5 low/ high/ reasonable…

6 always/ never punctual/ sometimes late/ letters and newspapers are lost…

-T asks some ss to express their ideas in full sentences and writes them on the board

-T asks ss to read the task carefully and translate it into Vietnamese

-T asks ss some sentence connectors they may use in the letter

write letters to him describing the quality of the

services they have received Write such a letter, using

the ideas you discussed in Task 1

I have lived here for five years and during this time I

have used most of the services of Thanh Ba post office

Now I am writing to show you my opinions of these

services The staff here are very helpful and polite They

are willing to help when we need The prices of the

services here are quite reasonable, so most people in

our neighborhood use the services here However, there

are still some matters The equipment in the post office

needs upgrading Sometimes I needed to fax an urgent

document but it was impossible because the fax machine

was out of order Moreover, the delivery of newspapers

is never punctual One more thing I want to mention is

that the security conditions of the post office are not

very good There used to be property loss here.

I am writing in the hope that these matters will be

improved If so, I believe more and more people will go

-SS work in groups of 4 writing the letter on the poster

-Ss may use the models sentences in Act 2 in their writing

-Peer check-T corrects some writings-T gives ss model writing

to Thanh Ba post office.

Yours faithfully,

C Homework:

- write a letter to show your satisfaction/ dissatisfaction

with the services of the railroad company

LANGUAGE FOCUS Aim(s): Show Ss how to pronounce the sounds /sp/, /st/, /sk/, and helps Ss practise

reading correctly these sounds in the sentences T also helps Ss to review kinds of relativeclauses

Lexical items: words contain sounds /sp/, /st/, /sk/, and revision

Structures: Defining relative clauses and Non-defining relative clauses

Teachings aids: Pictures, handouts, posters.

PROCEDURE: