Tieng anh thuong mai en51 052

LTTN 01 Câu hỏi 1 Paragraph 1 in a letter of request is to a Reiterate action andor thank b Provide contact information c Cover relevant background information and details d Request specific informat.

LTTN 01

Câu hỏi 1

Paragraph 1 in a letter of request is to

a Reiterate action and/or thank

b Provide contact information

c Cover relevant background information and details

d Request specific information or action Câu trả lời đúng

Câu hỏi 2

In a letter of complaint, we describe the cause and effect in

a Problem Câu trả lời đúng

b Background

c Warning

d Solution

Câu hỏi 3

When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could

a Ignore the complaint

b Reject the complaint Câu trả lời đúng

c Accept the complaint

d Do nothing

Câu hỏi 4

Câu trả lời đúng

Paragraph 2 in a letter of request is to

a Request specific information or action

b Provide contact information

c Cover relevant background information and details Câu trả lời đúng

d Reiterate action and/or thank

Câu hỏi 5

Dear Sir/Madam is the salutation …… of the business letter

a Not necessary

b In the middle

c At the beginning Câu trả lời đúng

d At the end

Câu 5

An application letter is divided into

Chọn một câu trả lời:

a Four paragraphs Câu trả lời đúng

b Five paragraphs

c Three paragraphs

d Two paragraphs

Câu hỏi 6

Paragraph 4 in a letter of request is to

a Provide contact information

b Request specific information or action

c Cover relevant background information and details

d Reiterate action and/or thank Câu trả lời đúng

Câu hỏi 7

A letter of complaint usually consists of

a 3 parts

b 5 parts Câu trả lời đúng

c 6 parts

d 4 parts

Câu hỏi 8

Paragraph 3 in a letter of request is to

a Reiterate action and/or thank

b Cover relevant background information and details

c Provide contact information Câu trả lời đúng

d Request specific information or action

Câu hỏi 9

The statement “I look forward to receiving your explanation of these matters.” is in

a Background

b Solution

c Problem

d Closing Câu trả lời đúng

Câu hỏi 10

If the letter is going to someone whose name you know, you can begin with

a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear Mr John/ Ms Marry, ……

c Dear John/ Marry

d Dear Mr / Ms Brown Câu trả lời đúng

LTTN 02

Câu 1

The expression “If you have questions about (my request / my order), please contact

me at…” is used to

a Request specific information or action

b Reiterate action and/or thank

c Cover relevant background information and details

d Provide contact information Câu trả lời đúng

Câu hỏi 2

The statement “Please send us a corrected invoice for $9,479.” is in

a Background

b Solution Câu trả lời đúng

c Problem

d Closing

Câu hỏi 6

When we received a complaint letter, if we are sure that we are at fault, we should

a Accept the complaint Câu trả lời đúng

b Reject the complaint

c Do nothing

d Ignore the complaint

Câu 6

Business letters are usually quite formal in style, so we should

a Avoid writing sentences that are too long Câu trả lời đúng

b Write sentences that include complicated or unnecessary language

c Use verbs in passive forms

d Use contractions

Câu 1

We write memos with purpose and make that purpose known in the

a Second paragraph

b Fourth paragraph

c First paragraph Câu trả lời đúng

d Third paragraph

Câu 7

The heading segment should include

a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject Câu trả lời đúng

Câu hỏi 7

The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in

a Closing

b Problem

c Solution

d Background Câu trả lời đúng

Câu hỏi 8

Paragraph 2 in an application letter is

a To state your enthusiasm and interest Câu trả lời không đúng

b To ask for an interview

c To state that you are applying for the job

d To describe your practical work experience Câu trả lời đúng

Câu hỏi 9

In a letter of complaint, we describe what is expected from the recipient

in

a Background

b Solution Câu trả lời không đúng

c Problem

d Closing Câu trả lời đúng

Câu hỏi 10

If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

a Bests regards

b Yours sincerely

c Best wishes

d Yours faithfully Câu trả lời đúng

LTTN 03

Câu hỏi 1

A memo contains

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections Câu trả lời đúng

c To, From, Date, and Message sections

d To, Date, , and Message sections

Câu hỏi 2

If your memo is longer than a page, you may want to include a separate …

a Summary segment Câu trả lời đúng

b Discussion segment

c Opening segment

d Closing segment

Câu hỏi 3

The 'Subject' section in a memo contains

a The name of the sender

b The main idea Câu trả lời đúng

c The name of the receiver

d The date

Câu hỏi 4

The 'To' section in a memo contains

a The name of the sender

b The main idea

c The date

d The name of the receiver Câu trả lời đúng

Câu hỏi 5

We clearly state the purpose of communication in the

a “From” section

b Subject line Câu trả lời đúng

c “To” section

d “Date” section

LTTN 04

Câu hỏi 1

The expression “Looking forward to your reply……….” in an email is in the

a Salutation

b Opening

c Headline

d Conclusion Câu trả lời đúng

Câu hỏi 2

The expression “Yours sincerely.” in an email is a very formal and rarely used

a.Close Câu trả lời đúng

b Salutation

c Opening

d Headline

Câu hỏi 3

The Subject Line in an email is the

a Salutation

b Closing

c Opening

d Headline Câu trả lời đúng

Câu hỏi 4

The expression “Hope to hear from you soon ” in an email is an informal

a Opening

b Headline Câu trả lời không đúng

c Salutation

d Conclusion Câu trả lời đúng

Câu hỏi 5

The expression “I am writing to……….” in an email is in the

a Closing

b Opening Câu trả lời đúng

c Salutation

d Headline

LTTN 04

Câu hỏi 1

The expression “Hi/Hello + name ……….” in an email is an informal

a Opening

b Conclusion

c Headline

d Salutation Câu trả lời đúng

Câu hỏi 2

One of the advantages of emails over normal “snail- mail” letters is that they are …

a Quick and direct Câu trả lời đúng

b Slow but direct

c Quick and indirect

d Quick or direct

Câu hỏi 3

The Subject Line in an email should be

a Short Câu trả lời đúng

b Indirect

c Informal

d Long

Câu hỏi 4

The expression “I am writing to……….” in an email is in the

a Opening Câu trả lời đúng

b Headline

c Closing

d Salutation

LTTN 06

Câu hỏi 1

There should be … sub-sections in a report

a 5 Câu trả lời đúng

b 2

c 4

d 3

Câu hỏi 2

The expression “I recommend that ….” is used in

a Conclusions

b Proceedings

c.Findings

d Recommendations Câu trả lời đúng

Câu hỏi 3

We suggest what action(s) should be done in

a.Recommendations Câu trả lời đúng

b Findings

c.Conclusions

d Proceedings Câu trả lời không đúng

Câu hỏi 4

We explain what the report is about in

a Proceedings

b Terms of reference Câu trả lời đúng

c Findings

d Conclusions

Câu hỏi 5

When writing a memo, we should keep paragraphs …

a Short Câu trả lời đúng

b Long

c Formal

d Informal

câu 6

We explain what the facts mean in

a.Recommendations

b Findings

c Proceedings

d.Conclusions Câu trả lời đúng

KTTN 01

Câu 1

A memo

a Should be signed

b Must be signed

c Does not need to be signed Câu trả lời đúng

d Can’t be signed

Câu hỏi 3

There are …… basic reasons to write a memo

a 3 Câu trả lời đúng

b 2

c 5

d 4

Câu hỏi 4

The 'From' section in a memo contains

a The main idea

b The name of the sender Câu trả lời đúng

c The date

d The name of the receiver

Câu hỏi 5

A memo is a ……… communication conveying your thoughts, reactions or opinion

on something

a Short and indirect

b Short and to the point Câu trả lời đúng

c Long but to the point

d Short or to the point

Câu hỏi 7

The report ……be signed and dated

a Can’t

b Mustn’t

c Should Câu trả lời đúng

d Shouln’t

Câu hỏi 9

Reports are matter of fact and to the point Language is therefore ……

a Neutral or factual Câu trả lời không đúng

b Subjective

c Informal

d Neutral and factual Câu trả lời đúng

Câu 10

When we write a report, presentation and style are

a Important Câu trả lời đúng

b Not important

c Useless

d Not necessary

Câu 1

Yours sincerely is …… of the business letter

a At the beginning

b In the middle

c At the end Câu trả lời đúng

d Not necessary

Câu 2

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job Câu trả lời đúng

d To ask for an interview

Câu 3

The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter Câu trả lời đúng

c Apologize for the error or fault

d Regret the dissatisfaction