If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: a.. Cover relevant background information and details b.. Request specific
Trang 11 ……make a memo lengthy
a Usually
b Never
c Always
d Often
2 A letter of complaint usually consists of
a 3 parts
b 5 parts
c 4 parts
d 6 parts
3 A memo
a Can’t be signed
b Should be signed
c Does not need to be signed
d Must be signed
4 A memo contains
a From, Date, , and Message sections
b To, From, Date, Subject Headings, and Message sections
c To, Date, , and Message sections
d To, From, Date, and Message sections
5 A memo is a ……… communication conveying your thoughts, reactions
or opinion on something
a Short or to the point
b Short and indirect
c Long but to the point
d Short and to the point
6 A report requires …….underlined at the top
a A date
b An address
c A title
d A name
Trang 27 An application letter is
a To request an action
b To apply for a job
c To complain
d To make an enquiry
8 An application letter is divided into
a Four paragraphs
b Five paragraphs
c Three paragraphs
d Two paragraphs
9 Business letters are usually quite formal in style, so we should
a Avoid writing sentences that are too long
c Use verbs in passive forms
b Write sentences that include complicated or unnecessary language
d Use contractions
10 Dear Sir/Madam is the salutation …… of the business letter
a At the end
b Not necessary
c At the beginning
d In the middle
11 How many types of email are there?
a 3
b 1
c 2
d 4
12 If the letter is going to someone whose name you do not know, it starts
with
a Dear Mr / Ms Brown
b Dear Sir or Dear Madam or Dear Sir/Madam
c Dear Mr John/ Ms Marry, ……
d Dear John/ Marry
Trang 313 If the letter is going to someone whose name you know, you can begin
with
a Dear Sir or Dear Madam or Dear Sir/Madam
b Dear John/ Marry
c Dear Mr John/ Ms Marry, ……
d Dear Mr / Ms Brown
14 If you begin the letter with Dear Sir/Madam, at the end of your letter you
should include the closing phrase:
a Best wishes
b Yours sincerely
c Yours faithfully
d Bests regards
15 If you know the name of the recipient, you end the letter with
a Best wishes
b Yours faithfully
c Bests regards
d Yours sincerely
16 If your memo is longer than a page, you may want to include a separate
…
a Closing segment
b Summary segment
c Discussion segment
d Opening segment
17 In a letter of complaint, we describe what should be done to solve the
problem in
a Closing
b Solution
c Problem
d Background
18 In a letter of complaint, we describe what is expected from the recipient
in
a Closing
b Problem
c Solution
d Background
Trang 419 In a letter of complaint, we describe the situation in
a Solution
b Background
c Problem
d Closing
20 In a letter of complaint, we describe the cause and effect in
a Warning
b Background
c Solution
d Problem
21 One of the advantages of emails over normal “snail- mail” letters is that
they are …
a Slow but direct
b Quick and direct
c Quick or direct
d Quick and indirect
22 Paragraph 1 in a letter of request is to
a Cover relevant background information and details
b Reiterate action and/or thank
d Request specific information or action
c Provide contact information
23 Paragraph 1 in an application letter is
a To state your enthusiasm and interest
b To describe your practical work experience
d To ask for an interview
c To state that you are applying for the job
24 Paragraph 2 in an application letter is
a To describe your practical work experience
b To state your enthusiasm and interest
c To state that you are applying for the job
d To ask for an interview
Trang 525 Paragraph 2 in a letter of request is to
a Reiterate action and/or thank
c Cover relevant background information and details
d Provide contact information
b Request specific information or action
26 Paragraph 3 in a letter of request is to
a Provide contact information
b Cover relevant background information and details
c Reiterate action and/or thank
d Request specific information or action
27 Paragraph 4 in a letter of request is to
a Cover relevant background information and details
c Provide contact information
b Request specific information or action
d Reiterate action and/or thank
28 Reports are matter of fact and to the point Language is therefore ……
a Informal
b Neutral and factual
c Neutral or factual
d Subjective
29 The expression “Thank you for your letter of … regarding / concerning
/ in connection with…” is used to
a Reject the complaint
b Acknowledge receipt of a complaint letter
c Apologize for the error or fault
d Regret the dissatisfaction
30 The expression “I’m writing from and I was wondering if
you could…” is used to
a Provide contact information
b Request specific information or action
d Reiterate action and/or thank
c Cover relevant background information and details
Trang 631 The expression “If you have questions about (my request / my order),
please contact me at…” is used to
a Request specific information or action
b Cover relevant background information and details
c Provide contact information
d Reiterate action and/or thank
32 The expression “Hope to hear from you soon” in an email is an informal
a Opening
b Conclusion
c Headline
d Salutation
33 The expression “Just a quick note to……….” in an email is an informal
a Salutation
b Closing
c Opening
d Headline
34 The expression “Hi/Hello + name ………….” in an email is an informal
a Opening
b Salutation
c Conclusion
d Headline
35 The expression “Yours sincerely.” in an email is a very formal and rarely
used
a Salutation
b Headline
c Close
d Opening
36 The expression “I am writing to……….” in an email is in the
a Salutation
b Headline
c Opening
d Closing
Trang 737 The expression “I recommend that ….” is used in
a Conclusions
b Recommendations
c Findings
d Proceedings
38 The expression “Looking forward to your reply……….” in an email is
in the
a Conclusion
b Salutation
c Opening
d Headline
39 The ‘From’ section in a memo contains
a The main idea
b The name of the receiver
c The name of the sender
d The date
40 The heading segment should include
a From, Date,
b To, Date,
c To, From, Date
d To, From, Date, Subject
41 The report ……be signed and dated
a Shouln’t
b Can’t
c Should
d Mustn’t
42 The statement “I am writing to inform you that the goods we ordered
from your company have not been supplied correctly.” is in
a Problem
b Closing
c Background
d Solution
Trang 843 The statement “I look forward to receiving your explanation of these
matters.” is in
a Background
b Closing
c Problem
d Solution
44 The statement “Please send us a corrected invoice for $9,479.” is in
a Background
b Problem
c Solution
d Closing
45 The ‘Subject’ section in a memo contains
a The date
b The name of the sender
c The name of the receiver
d The main idea
46 The Subject Line in an email is the
a Headline
b Salutation
c Closing
d Opening
47 The Subject Line in an email should be
a Informal
b Long
c Short
d Indirect
48 The ‘To’ section in a memo contains
a The date
b The main idea
c The name of the receiver
d The name of the sender
Trang 949 There are …… basic reasons to write a memo
a 3
b 5
c 2
d 4
50 There should be … sub-sections in a report
a 5
b 4
c 2
d 3
51 We clearly state the purpose of communication in the
a “To” section
b “Date” section
c Subject line
d “From” section
52 We write memos with purpose and make that purpose known in the
a Second paragraph
b Fourth paragraph
c First paragraph
d Third paragraph
53 We explain what the facts mean in
a Recommendations
b Findings
c Proceedings
d Conclusions
54 We explain what the report is about in
a Conclusions
b Findings
c Proceedings
d Terms of reference
Trang 1055 We should close the memo with a ……… ending that states what actions
we want the reader to take
a Warning
b Unfriendly
c Threatening
d Friendly
56 We suggest what action(s) should be done in
a.Recommendations
b.Conclusions
c Proceedings
d Findings
57 When we received a complaint letter, if the cause of the problem were
beyond our responsibility, we could
a Ignore the complaint
b Accept the complaint
c Reject the complaint
d Do nothing
58 When we write a report, presentation and style are
a Important
b Not important
c Useless
d Not necessary
59 When we received a complaint letter, if we are sure that we are at fault,
we should
a Accept the complaint
b Reject the complaint
c Do nothing
d Ignore the complaint
60 When writing a memo, we should keep paragraphs …
a Informal
b Formal
c Short
d Long
Trang 1161 When written properly, memos can be …… in connecting the concern
or issue of the writer with the best interests of the reader
a Inconvenient
b Impolite
c Unnecessary
d Very effective
62 Yours sincerely is …… of the business letter
a At the beginning
b In the middle
c At the end
d Not necessary