Đáp án môn Tiếng Anh Thương Mại EN51

Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51 Đáp án môn Tiếng Anh Thương Mại EN51

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A memo is a ……… communication conveying your thoughts, reactions or opinion on something

Chọn một câu trả lời:

a Long but to the point

b Short or to the point

c Short and to the point

d Short and indirect

When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

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a Provide contact information

b Cover relevant background information and details

c Reiterate action and/or thank

d Request speci c information or action

The statement “Please send us a corrected invoice for $9,479.” is in

a Accept the complaint

b Reject the complaint

c Do nothing

d Ignore the complaint

Paragraph 4 in a letter of request is to

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a Cover relevant background information and details

b Request speci c information or action

c Provide contact information

d Reiterate action and/or thank

If the letter is going to someone whose name you do not know, it starts with

a Dear Mr / Ms Brown

b Dear Sir or Dear Madam or Dear Sir/Madam

c Dear Mr John/ Ms Marry, ……

d Dear John/ Marry

When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could

a Ignore the complaint

b Accept the complaint

c Reject the complaint

d Do nothing

In a letter of complaint, we describe what should be done to solve the problem in

a Closing

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a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear John/ Marry

c Dear Mr John/ Ms Marry, ……

a Cover relevant background information and details

b Reiterate action and/or thank

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c Provide contact information

d Request speci c information or action

Paragraph 2 in a letter of request is to

a Reiterate action and/or thank

b Request speci c information or action

c Cover relevant background information and details

d Provide contact information

The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter

c Apologize for the error or fault

d Regret the dissatisfaction

The expression “I’m writing from and I was wondering if you could…” is

used to

a Provide contact information

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b Request speci c information or action

c Cover relevant background information and details

d Reiterate action and/or thank

The expression “If you have questions about (my request / my order), please contact me at…” is used to

a Request speci c information or action

b Cover relevant background information and details

c Provide contact information

d Reiterate action and/or thank

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job

d To ask for an interview

Paragraph 2 in an application letter is

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a To describe your practical work experience

b To state your enthusiasm and interest

c To state that you are applying for the job

d To ask for an interview

An application letter is divided into

a Avoid writing sentences that are too long

b Write sentences that include complicated or unnecessary language

c Use verbs in passive forms

d Use contractions

The ‘From’ section in a memo contains

a The main idea

b The name of the receiver

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c The name of the sender

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If your memo is longer than a page, you may want to include a separate …

c To, From, Date

d To, From, Date, Subject

When written properly, memos can be …… in connecting the concern or issue ofthe writer with the best interests of the reader

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There are …… basic reasons to write a memo

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections

c To, Date, , and Message sections

d To, From, Date, and Message sections

The ‘To’ section in a memo contains

a The date

b The main idea

c The name of the receiver

d The name of the sender

A memo is a ……… communication conveying your thoughts, reactions or opinion

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on something

a Short or to the point

b Short and indirect

c Long but to the point

d Short and to the point

The ‘Subject’ section in a memo contains

a The date

b The name of the sender

c The name of the receiver

d The main idea

……make a memo lengthy

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the reader to take

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b Quick and direct

c Quick or direct

d Quick and indirect

The Subject Line in an email is the

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When writing a memo, we should keep paragraphs ….

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We explain what the facts mean in

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