Tiếng anh thương mại EN51

Tiếng Anh thương mại – EN51Theo dõi facebook: tại đâyXem online tại quantri123.com để được cập nhật đáp án thường xuyên nhấtThe statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is inChọn một câu trả lời:a. Problemb. Closingc. Background Câu trả lời đúngd. SolutionPhản hồiThe corect answer is : BackgroundReference : Textbook: Writing Business English – Lesson 2If you know the name of the recipient, you end the letter withChọn một câu trả lời:a. Best wishesb. Yours faithfullyc. Bests regardsd. Yours sincerely Câu trả lời đúngPhản hồiThe corect answer is : Yours sincerelyReference : Textbook: Writing Business English – Lesson 1Dear SirMadam is the salutation ……. of the business letterChọn một câu trả lời:a. At the endb. Not necessaryc. At the beginning Câu trả lời đúngd. In the middlePhản hồiThe corect answer is : At the beginningReference : Textbook: Writing Business English – Lesson 1Yours sincerely is ……. of the business letterChọn một câu trả lời:a. At the beginningb. In the middlec. At the endCâu trả lời đúngd. Not necessaryPhản hồiThe corect answer is: At the endReference : Textbook: Writing Business English – Lesson 1Paragraph 3 in a letter of request is toChọn một câu trả lời:a. Provide contact information Câu trả lời đúngb. Cover relevant background information and detailsc. Reiterate action andor thankd. Request specific information or actionPhản hồiThe corect answer is : Provide contact informationReference : Textbook: Writing Business English – Lesson 4The statement “Please send us a corrected invoice for 9,479.” is inChọn một câu trả lời:a. Backgroundb. Problemc. SolutionCâu trả lời đúngd. ClosingPhản hồiThe corect answer is : SolutionReference : Textbook: Writing Business English – Lesson 2When we received a complaint letter, if we are sure that we are at fault, we shouldChọn một câu trả lời:a. Accept the complaint Câu trả lời đúngb. Reject the complaintc. Do nothingd. Ignore the complaintPhản hồiThe corect answer is : Accept the complaint

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Tiếng Anh thương mại – EN51

& Tháng Mười Một 29, 2019 / Thantai12358 / A 0

Tiếng Anh thương mại – EN51 Theo dõi facebook: tại đây

Xem online tại quantri123.com để được cập nhật đáp án thường xuyên nhất!

The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in

Chọn một câu trả lời:

a Problem

b Closing

c Background Câu trả lời đúng

d Solution Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

If you know the name of the recipient, you end the letter with

a Best wishes

b Yours faithfully

c Bests regards

d Yours sincerely Câu trả lời đúng

Phản hồi The corect answer is : Yours sincerely Reference : Textbook: Writing Business English – Lesson 1

Dear Sir/Madam is the salutation …… of the business letter

a At the end Please follow and like us: Like Share Tweet

s

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b Not necessary

c At the beginning Câu trả lời đúng

d In the middle Phản hồi The corect answer is : At the beginning Reference : Textbook: Writing Business English – Lesson 1

Yours sincerely is …… of the business letter

a At the beginning

b In the middle

c At the end Câu trả lời đúng

d Not necessary Phản hồi

The corect answer is: At the end

Reference : Textbook: Writing Business English – Lesson 1

Paragraph 3 in a letter of request is to

a Provide contact information Câu trả lời đúng

b Cover relevant background information and details

c Reiterate action and/or thank

d Request speci c information or action Phản hồi

The corect answer is : Provide contact information Reference : Textbook: Writing Business English – Lesson 4

The statement “Please send us a corrected invoice for $9,479.” is in

a Background

b Problem

c Solution Câu trả lời đúng

d Closing Phản hồi The corect answer is : Solution

When we received a complaint letter, if we are sure that we are at fault, we should

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b Reject the complaint

c Do nothing

d Ignore the complaint Phản hồi

The corect answer is : Accept the complaint Reference : Textbook: Writing Business English – Lesson 3

a Cover relevant background information and details

b Request speci c information or action

c Provide contact information

d Reiterate action and/or thank Câu trả lời đúng

Phản hồi The corect answer is Reiterate action and/or thank Reference : Textbook: Writing Business English – Lesson 4

If the letter is going to someone whose name you do not know, it starts with

a Dear Mr / Ms Brown

b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời đúng

c Dear Mr John/ Ms Marry, ……

d Dear John/ Marry Phản hồi

The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam Reference : Textbook: Writing Business English – Lesson 1

When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could

a Ignore the complaint

b Accept the complaint

c Reject the complaint Câu trả lời đúng

d Do nothing Phản hồi The corect answer is : Reject the complaint Reference : Textbook: Writing Business English – Lesson 3

In a letter of complaint, we describe what should be done to solve the problem in

a Closing

b Solution Câu trả lời đúng

c Problem

d Background

s

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The statement “I look forward to receiving your explanation of these matters.” is in

a Background

b Closing Câu trả lời đúng

c Problem

d Solution Phản hồi The corect answer is : Closing

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An application letter is

a To request an action

b To apply for a job Câu trả lời đúng

c To complain

d To make an enquiry Phản hồi

The corect answer is: To apply for a job

A letter of complaint usually consists of

a 3 parts

b 5 parts Câu trả lời đúng

c 4 parts

d 6 parts Phản hồi The corect answer is: 5 parts Reference : Lecture 1

In a letter of complaint, we describe what is expected from the recipient in

a Closing

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b Problem

c Solution

d Background Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson 2

In a letter of complaint, we describe the situation in

a Solution

b Background Câu trả lời đúng

c Problem

d Closing Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

a Best wishes

b Yours sincerely

c Yours faithfully Câu trả lời đúng

d Bests regards Phản hồi The corect answer is: Yours faithfully

If the letter is going to someone whose name you know, you can begin with

a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear John/ Marry

c Dear Mr John/ Ms Marry, ……

d Dear Mr / Ms Brown Câu trả lời đúng

Phản hồi The corect answer is : Dear Mr / Ms Brown

In a letter of complaint, we describe the cause and effect in

a Warning

b Background

c Solution

s

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d Problem Câu trả lời đúng

Phản hồi The corect answer is: Problem Reference : Textbook: Writing Business English – Lesson 2

a Cover relevant background information and details

b Reiterate action and/or thank

c Provide contact information

d Request speci c information or action Câu trả lời đúng

Phản hồi The corect answer is : Request speci c information or action Reference : Textbook: Writing Business English – Lesson 4

a Reiterate action and/or thank

b Request speci c information or action

c Cover relevant background information and details Câu trả lời đúng

d Provide contact information Phản hồi

The corect answer is : Cover relevant background information and details Reference : Textbook: Writing Business English – Lesson 4

The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter Câu trả lời đúng

c Apologize for the error or fault

d Regret the dissatisfaction Phản hồi

The corect answer is : Acknowledge receipt of a complaint letter Reference : Textbook: Writing Business English – Lesson 3

The expression “I’m writing from and I was wondering if you could…” is used to

a Provide contact information

b Request speci c information or action Câu trả lời đúng

c Cover relevant background information and details

d Reiterate action and/or thank Phản hồi

s

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The corect answer is: Request speci c information or action Reference : Textbook: Writing Business English – Lesson 4

The expression “If you have questions about (my request / my order), please contact me at…” is used to

a Request speci c information or action

b Cover relevant background information and details

c Provide contact information Câu trả lời đúng

d Reiterate action and/or thank Phản hồi

The corect answer is: Provide contact information Reference : Textbook: Writing Business English – Lesson 4

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job Câu trả lời đúng

d To ask for an interview Phản hồi

The corect answer is: To state that you are applying for the job

Paragraph 2 in an application letter is

a To describe your practical work experience Câu trả lời đúng

b To state your enthusiasm and interest

c To state that you are applying for the job

d To ask for an interview Phản hồi

The corect answer is: To describe your practical work experience Reference : Textbook: Writing Business English – Lesson 1

An application letter is divided into

a Four paragraphs Câu trả lời đúng

b Five paragraphs

c Three paragraphs

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Phản hồi The corect answer is: Four paragraphs Reference : Textbook: Writing Business English – Lesson 1

Business letters are usually quite formal in style, so we should.

a Avoid writing sentences that are too long Câu trả lời đúng

b Write sentences that include complicated or unnecessary language

c Use verbs in passive forms

d Use contractions Phản hồi

The corect answer is: Avoid writing sentences that are too long

The ‘From’ section in a memo contains

a The main idea

b The name of the receiver

c The name of the sender Câu trả lời đúng

d The date Phản hồi The corect answer is: The name of the sender Reference : Textbook: Writing Business English – Lesson 7

We clearly state the purpose of communication in the

a “To” section

b “Date” section

c Subject line Câu trả lời đúng

d “From” section Phản hồi

The corect answer is : Subject lin Reference : Textbook: Writing Business English – Lesson 7

We write memos with purpose and make that purpose known in the

a Second paragraph

b Fourth paragraph

c First paragraph Câu trả lời đúng

d Third paragraph Phản hồi

The corect answer is : First paragraph

s

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A memo

a Can’t be signed

b Should be signed

c Does not need to be signed Câu trả lời đúng

d Must be signed Phản hồi

The corect answer is: Does not need to be signed Reference : Textbook: Writing Business English – Lesson 7

If your memo is longer than a page, you may want to include a separate …

a Closing segment

b Summary segment Câu trả lời đúng

c Discussion segment

d Opening segment Phản hồi

The corect answer is : Summary segment Reference : Textbook: Writing Business English – Lesson 7

The heading segment should include

a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject Câu trả lời đúng

Phản hồi The corect answer is : To, From, Date, Reference : Textbook: Writing Business English – Lesson 7

When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

a Inconvenient

b Impolite

c Unnecessary

d Very e ective Câu trả lời đúng

Phản hồi The corect answer is : Very e ective Reference : Textbook: Writing Business English – Lesson 7

There are …… basic reasons to write a memo

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b 5

c 2

d 4 Phản hồi The corect answer is: 3 Reference : Textbook: Writing Business English – Lesson 7

A memo contains

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections Câu trả lời đúng

c To, Date, , and Message sections

d To, From, Date, and Message sections Phản hồi

The corect answer is : To, From, Date, , and Message sections Reference : Textbook: Writing Business English – Lesson 7

The ‘To’ section in a memo contains

a The date

b The main idea

c The name of the receiver Câu trả lời đúng

d The name of the sender Phản hồi

The corect answer is: The name of the receiver Reference : Textbook: Writing Business English – Lesson 7

A memo is a ……… communication conveying your thoughts, reactions or opinion

on something

a Short or to the point

b Short and indirect

c Long but to the point

d Short and to the point Câu trả lời đúng

Phản hồi The corect answer is : Short and to the point Reference : Textbook: Writing Business English – Lesson 7

The ‘Subject’ section in a memo contains

a The date

b The name of the sender

c The name of the receiver

d The main idea Câu trả lời đúng

s

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Phản hồi The corect answer is: The main idea Reference : Textbook: Writing Business English – Lesson 7

……make a memo lengthy

a Usually

b Never Câu trả lời đúng

c Always

d Often Phản hồi The corect answer is Never Reference : Textbook: Writing Business English – Lesson 7

We should close the memo with a ……… ending that states what actions we want the reader to take

a

Warning

b Unfriendly

c Threatening

d Friendly Câu trả lời đúng

Phản hồi The corect answer is: Friendly Reference : Textbook: Writing Business English – Lesson 7

The expression “Hope to hear from you soon ” in an email is an informal

a Opening

b Conclusion Câu trả lời đúng

c Headline

d Salutation Phản hồi The corect answer is : Conclusion

The Subject Line in an email should be

a Informal

b Long

c Short

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d Indirect Phản hồi The corect answer is : Short Reference : Textbook: Writing Business English – Lesson 5

The expression “Just a quick note to……….” in an email is an informal

a Salutation

b Closing

c Opening Câu trả lời đúng

d Headline Phản hồi The corect answer is : Opening Reference : Textbook: Writing Business English – Lesson 5

The expression “Looking forward to your reply……….” in an email is in the

a Conclusion Câu trả lời đúng

b Salutation

c Opening

d Headline Phản hồi The corect answer is : Conclusion Reference : Textbook: Writing Business English – Lesson 5

How many types of email are there?

a 3

b 1

c 2 Câu trả lời đúng

d 4 Phản hồi The corect answer is : 2 Reference : Textbook: Writing Business English – Lesson 5

One of the advantages of emails over normal “snail- mail” letters is that they are

…

a Slow but direct

b Quick and direct Câu trả lời đúng

c Quick or direct

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Phản hồi The corect answer is Quick and direct Reference : Textbook: Writing Business English – Lesson 5

The Subject Line in an email is the

a Headline Câu trả lời đúng

b Salutation

c Closing

d Opening Phản hồi The corect answer is : Headline Reference : Textbook: Writing Business English – Lesson 5

The expression “Hi/Hello + name ………….” in an email is an informal

a Opening

b Salutation Câu trả lời đúng

c Conclusion

d Headline Phản hồi The corect answer is : Salutation Reference : Textbook: Writing Business English – Lesson 5

The expression “Yours sincerely.” in an email is a very formal and rarely used

a Salutation

b Headline

c.

Close Câu trả lời đúng

d Opening Phản hồi The corect answer is : Close Reference : Reference : Textbook: Writing Business English – Lesson 5

The expression “I am writing to……….” in an email is in the

a Salutation

b Headline

c Opening Câu trả lời đúng

s

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