Tiếng anh thương mại en51

Tiếng Anh thương mại – EN51 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly ” is in Chọn một câu trả lời a Problem b Closing c Ba[.]

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Tiếng Anh thương mại – EN51

The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in

Chọn một câu trả lời:

a Problem

b Closing

c Background Câu trả lời đúng

d Solution

Phản hồi

The corect answer is : Background

Reference : Textbook: Writing Business English – Lesson 2

If you know the name of the recipient, you end the letter with

a Best wishes

b Yours faithfully

c Bests regards

d Yours sincerely Câu trả lời đúng

Phản hồi

The corect answer is : Yours sincerely

Dear Sir/Madam is the salutation …… of the business letter

a At the end

b Not necessary

c At the beginning Câu trả lời đúng

d In the middle

Phản hồi

The corect answer is : At the beginning

Yours sincerely is …… of the business letter

a At the beginning

b In the middle

c At the end

Câu trả lời đúng

d Not necessary

Phản hồi

The corect answer is: At the end

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Paragraph 3 in a letter of request is to

a Provide contact information Câu trả lời đúng

b Cover relevant background information and details

c Reiterate action and/or thank

d Request speci c information or action

Phản hồi

The corect answer is : Provide contact information

The statement “Please send us a corrected invoice for $9,479.” is in

a Background

b Problem

c Solution

d Closing

Phản hồi

The corect answer is : Solution

When we received a complaint letter, if we are sure that we are at fault, we should

a Accept the complaint Câu trả lời đúng

b Reject the complaint

c Do nothing

d Ignore the complaint

Phản hồi

The corect answer is : Accept the complaint

a Cover relevant background information and details

b Request speci c information or action

c Provide contact information

d Reiterate action and/or thank Câu trả lời đúng

Phản hồi

The corect answer is Reiterate action and/or thank

If the letter is going to someone whose name you do not know, it starts with

a Dear Mr / Ms Brown

b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời đúng

c Dear Mr John/ Ms Marry, ……

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d Dear John/ Marry

Phản hồi

The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam

When we received a complaint letter, if the cause of the problem were

beyond our responsibility, we could

a Ignore the complaint

b Accept the complaint

c Reject the complaint Câu trả lời đúng

d Do nothing

Phản hồi

The corect answer is : Reject the complaint

In a letter of complaint, we describe what should be done to solve the problem in

a Closing

b Solution Câu trả lời đúng

c Problem

d Background

The statement “I look forward to receiving your explanation of these matters.” is in

a Background

b Closing

c Problem

d Solution

Phản hồi

The corect answer is : Closing

An application letter is

a To request an action

b To apply for a job Câu trả lời đúng

c To complain

d To make an enquiry

Phản hồi

The corect answer is: To apply for a job

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A letter of complaint usually consists of

a 3 parts

b 5 parts

c 4 parts

d 6 parts

Phản hồi

The corect answer is: 5 parts

Reference : Lecture 1

In a letter of complaint, we describe what is expected from the

recipient in

a Closing

b Problem

c Solution

d Background

Phản hồi

The corect answer is : Closing

In a letter of complaint, we describe the situation in

a Solution

b Background Câu trả lời đúng

c Problem

d Closing

Phản hồi

The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

a Best wishes

b Yours sincerely

c Yours faithfully

d Bests regards

Phản hồi

The corect answer is: Yours faithfully

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If the letter is going to someone whose name you know, you can begin with

a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear John/ Marry

c Dear Mr John/ Ms Marry, ……

d Dear Mr / Ms Brown Câu trả lời đúng

Phản hồi

The corect answer is : Dear Mr / Ms Brown

In a letter of complaint, we describe the cause and effect in

a Warning

b Background

c. Solution29/11/2019

d Problem

Phản hồi

The corect answer is: Problem

a Cover relevant background information and details

b Reiterate action and/or thank

c Provide contact information

d Request speci c information or action Câu trả lời đúng

Phản hồi

The corect answer is : Request speci c information or action Reference :

Textbook: Writing Business English – Lesson 4

a Reiterate action and/or thank

b Request speci c information or action

c Cover relevant background information and details Câu trả lời đúng

d Provide contact information

Phản hồi

The corect answer is : Cover relevant background information and details

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The expression “Thank you for your letter of … regarding /

concerning / in connection with…” is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter Câu trả lời đúng

c Apologize for the error or fault

d Regret the dissatisfaction

Phản hồi

The corect answer is : Acknowledge receipt of a complaint letter

The expression “I’m writing from and I was wondering if you could…” is used to

a Provide contact information

b Request speci c information or action Câu trả lời đúng

c Cover relevant background information and details

d Reiterate action and/or thank

Phản hồi

29/11/2019 Tiếng Anh thương mại - EN51 - QUANTRI123.COM

The corect answer is: Request specic information or action Reference :

Textbook: Writing Business English – Lesson 4

The expression “If you have questions about (my request / my order),

please contact me at…” is used to

a Request speci c information or action

b Cover relevant background information and details

c Provide contact information Câu trả lời đúng

d Reiterate action and/or thank

Phản hồi

The corect answer is: Provide contact information

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To state that you are applying for the job

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Paragraph 2 in an application letter is

a To describe your practical work experience

b To state your enthusiasm and interest

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To describe your practical work experience Reference : Textbook: Writing Business English – Lesson 1

An application letter is divided into

a Four paragraphs

b Five paragraphs

c Three paragraphs

d Two paragraphs

Phản hồi

The corect answer is: Four paragraphs

Business letters are usually quite formal in style, so we should.

a Avoid writing sentences that are too long

b Write sentences that include complicated or unnecessary language

c Use verbs in passive forms

d Use contractions

Phản hồi

The corect answer is: Avoid writing sentences that are too long Reference : Textbook: Writing Business English – Lesson 1

The ‘From’ section in a memo contains

a The main idea

b The name of the receiver

c The name of the sender Câu trả lời đúng

d The date

Phản hồi

The corect answer is: The name of the sender

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We clearly state the purpose of communication in the

a “To” section

b “Date” section

c Subject line Câu trả lời đúng

d “From” section

Phản hồi

The corect answer is : Subject lin

We write memos with purpose and make that purpose known in the

a Second paragraph

b Fourth paragraph

c First paragraph Câu trả lời đúng

d Third paragraph

Phản hồi

The corect answer is : First paragraph

A memo

a Can’t be signed

b Should be signed

c Does not need to be signed Câu trả lời đúng

d Must be signed

Phản hồi

The corect answer is: Does not need to be signed

If your memo is longer than a page, you may want to include a separate …

a Closing segment

b Summary segment Câu trả lời đúng

c Discussion segment

d Opening segment

Phản hồi

The corect answer is : Summary segment

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The heading segment should include

a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject Câu trả lời đúng

Phản hồi

The corect answer is : To, From, Date, Reference : Textbook: Writing Business

English – Lesson 7

When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

a Inconvenient

b Impolite

c Unnecessary

d Very eGective Câu trả lời đúng

Phản hồi

The corect answer is : Very eYective

There are …… basic reasons to write a memo

a 3 Câu trả lời đúng

b 5

c 2

d 4

Phản hồi

The corect answer is: 3

A memo contains

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections Câu trả lời

đúng

c To, Date, , and Message sections

d To, From, Date, and Message sections

Phản hồi

The corect answer is : To, From, Date, , and Message sections

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The ‘To’ section in a memo contains

a The date

b The main idea

c The name of the receiver Câu trả lời đúng

d The name of the sender

Phản hồi

The corect answer is: The name of the receiver

A memo is a ……… communication conveying your thoughts, reactions or opinion

on something

a Short or to the point

b Short and indirect

c Long but to the point

d Short and to the point Câu trả lời đúng

Phản hồi

The corect answer is : Short and to the point

The ‘Subject’ section in a memo contains

a The date

b The name of the sender

c The name of the receiver

d The main idea Câu trả lời đúng

Phản hồi

The corect answer is: The main idea

……make a memo lengthy

a Usually

b Never Câu trả lời đúng

c Always

d Often

Phản hồi

The corect answer is Never

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We should close the memo with a ……… ending that states what actions we want the reader to take

a Warning

b Unfriendly

c Threatening

d Friendly Câu trả lời đúng

Phản hồi

The corect answer is: Friendly

The expression “Hope to hear from you soon ” in an email is an informal

a Opening

b Conclusion

c Headline

d Salutation

Phản hồi

The corect answer is : Conclusion

The Subject Line in an email should be

a Informal

b Long

c Short

d Indirect

Phản hồi

The corect answer is : Short

The expression “Just a quick note to……….” in an email is an informal

a Salutation

b Closing

c Opening

d Headline

Phản hồi

The corect answer is : Opening

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The expression “Looking forward to your reply……….” in an email is in the

a Conclusion

b Salutation

c Opening

d Headline

Phản hồi

The corect answer is : Conclusion

How many types of email are there?

a 3

b 1

c 2 Câu trả lời đúng

d 4

Phản hồi

The corect answer is : 2

One of the advantages of emails over normal “snail- mail” letters is that they are …

a Slow but direct

b Quick and direct Câu trả lời đúng

c Quick or direct

d Quick and indirect

Phản hồi

The corect answer is Quick and direct

The Subject Line in an email is the

a Headline Câu

trả lời đúng

b Salutation

c Closing

d Opening

Phản hồi

The corect answer is : Headline

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The expression “Hi/Hello + name ………….” in an email is an informal

a Opening

b Salutation

c Conclusion

d Headline

Phản hồi

The corect answer is : Salutation

The expression “Yours sincerely.” in an email is a very formal and rarely used

a Salutation

b Headline

c Close Câu trả lời đúng

d Opening

Phản hồi

The corect answer is : Close Reference :

The expression “I am writing to……….” in an email is in the

a Salutation

b Headline

c Opening

d Closing

Phản hồi

The corect answer is : Opening

When we write a report, presentation and style are

a Important Câu trả lời đúng

b Not important

c Useless

d Not necessary

Phản hồi

The corect answer is : Important

Tiêu đề	Tiếng Anh Thương Mại EN51
Trường học	University of Foreign Languages - The University of Danang
Chuyên ngành	English for Specific Purposes
Thể loại	Lecture Notes
Thành phố	Danang

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Số trang	16
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