Internship report sunlink language school vietnam (SLS)

Picture 1: Logo of SLSSUNLink is the satellite center of Cambridge English - University ofCambridge, UK Cambridge English Exam Preparation Center with hundreds ofstudents receiving the C

THUONG MAI UNIVERSITY

TABLE OF CONTENTS

LIST OF ABBREVIATIONS ii

PICTURE ii

DIAGRAM ii

INTRODUCTION 1

CONTENT 2

Part 1: Introduction to SunLink Language School 2

1.1 Information about SLS 2

1.1.1 General introduction 2

1.1.2 Headquarter and branches 4

1.1.3 Vision, Mission, and Core Values 5

1.1.4 The organizational structure 5

1.1.5 SLS training program 6

1.2 Information about the admissions department 8

1.2.1 One-day job description of admissions office staff 8

1.2.2 Monthly job description of admissions office staff 9

2.1 The tasks to be performed during the internship 10

2.1.1 Enrollment counseling 10

2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily busy 12

2.1.3 Talk to the native teacher about his/her day job 12

2.1.4 Check attendance and call for students at the beginning of class 12

2.1.5 Some other works 12

2.2 Difficulties and experience acquired through the internship 13

2.2.1 Difficulties 13

2.2.2 Experience 13

Part 3 The reality of using English at SunLink Language School 16

3.1 Description of the actual use of English at SunLink Language School 16

3.2 Solutions to improve English proficiency 16

3.2.1 Listening 17

3.2.2 Speaking 17

3.2.3 Reading 17

3.2.4 Writing 17

Part 4: Recommended Thesis Direction 19

CONCLUSION 20

REFERENCES 21

LIST OF ABBREVIATIONS 1 SLS: SunLink Language School

2 KET: Key English Test

3 PET: Preliminary English Test

4 FCE: First Certificate in English

5 SYE: Set-up Your English

6 WSC: The World Scholar’s Cup

Today, the trend of globalization is taking place strongly, making English theessential language for everyone Therefore, learning English is becoming more andmore popular not only for working people but also for children who will be thefuture owners of the country In fact, English centers are popping up everywhere.This development has always been accompanied by fierce competition to attractlearners This general situation is a conundrum that English centers are struggling tosolve

Over 14 years of development, SunLink Language School has accumulated alot of experience in the field of admissions consulting to enhance its position andcompetitiveness for long-term development

As an English major student at Thuongmai University, I have an opportunity

to study and work at SunLink Language School for my internship This is a valuableopportunity for me to practice my English knowledge, and learn experience andskills from everyone at SLS

SUNLink was formerly known as the system of high quality EnglishTraining Center Sunrise Language School With the program of Active English,SUNLink has been receiving the trust and support of many parents and students

Picture 1: Logo of SLSSUNLink is the satellite center of Cambridge English - University ofCambridge, UK (Cambridge English Exam Preparation Center) with hundreds ofstudents receiving the Cambridge International English Certificate of Excellenceeach year.

The satellite center means that we are recognized and supported byCambridge University in our training activities, in addition to being supported byteachers from the UK in terms of expertise, teaching methods as well as assistance

in international exams

SLS Professional Council are educators dedicated to the cause of humancultivation:

1/ Teacher Ha Khac Quan - Director of SLS System

 Master in English teaching methodology

 15 years of experience in teaching English at all levels from high school touniversity, is always loved by parents and students, and is a person whospreads the passion for career and training, and fostering many excellentteachers

2/ Teacher Vu Phuong Thao - Deputy Director of SLS System, in charge ofDepartment of Cambridge English International Testing, Master in English teachingmethodology with 13 years of experience in teaching from high school to university

3/ Teacher Vu Dieu Huong

 Master in English teaching methods

 15 years of teaching experience

 Good teacher at City level

4/ Teacher Michael Bruss (Australia)

 Bachelor of Science

 Certificate in English Language Teaching from Cambridge English

 Rich in teaching experience

SLS's team of consultants and administrative offices are dedicated,responsible masters of education management, bachelor of education

Vietnamese and native teachers have good qualifications and teachingmethods, are dedicated and creative, and are professionally trained in each field ofstudy Many teachers are masters, lecturers at universities, good teachers of alllevels,

Teachers regularly attend seminars, training programs, fostering methodswith experts from Oxford, Cambridge English, Cengage,

The contest for Good Teacher, Creation of teaching aids, Application of IT inteaching, is held annually for teachers to share experiences and improve teachingquality

SLS always prides itself on not only talented but also passionate teacherswho are willing to support students to study well and overcome age psychology,especially high school students

Not only love their students, but SLS teachers are also very skillful, talented

in many ways, worthy of the leadership, orienting SLS students to developcomprehensively from English to many other talents: Dancing, singing, acting,

cooking are proved convincingly through many programs marking the efforts ofSLS teachers and students: Halloween Festival, Moon Festival, Gala Hello,Cooking Day,

Modern teaching-learning method: EXPERIENCE, MINDMAP,PROJECT, with diverse learning activities in the classroom and outdoors,maximizing the capacity and creativity of each student, create an effective learningenvironment to help students develop comprehensive skills, absorb and memorizeknowledge in a gentle and effective way

1.1.2 Headquarter and branches

 Headquarters: Building 32/211 Bat Khoi, Long Bien, Hanoi

• SLS Ngoc Lam: Floor 3-6, 358 Ngoc Lam

• SLS Sai Dong: Sunrise Building III-A Sai Dong New Urban Area (1st floor)

• SLS Ngo Gia Tu: 80 Lane 466 Ngo Gia Tu (Admissions office is located in NgoGia Tu Primary School)

• SLS Long Bien: 32/211 Bat Khoi (opposite Long Bien Primary School)

• SLS Cau Giay: 249 Mai Dich, Cau Giay

• 885 Tam Trinh - Hoang Mai – Hanoi

1.1.3 Vision, Mission, and Core Values

Desiring to bring a dynamic learning environment, comprehensive learningand development opportunities, contributing to training a young generation ofconfidence, bravery, creativity, and good in foreign languages to actively contribute

to the process of international integration

Always making continuous efforts with the goal of expanding the scale andimproving the quality to meet the increasing requirements of the society to learnforeign languages, building SunLink to become a brand in the field of education andtraining of the Capital

1.1.4 The organizational structure

Diagram 1: The organizational structure of SLS1.1.5 SLS training program

TRAINING PROGRAM: ACTIVE ENGLISH for 4-18 year old students

Music – Art – IQ

- Test: Oral and on paper test(Listening - Speaking usingpictures)

- Materials: Student card,Picture cards, Word cards,story cards, stickers, pop-outs,smart bag, Worksheet, Test,LAB: CD-ROM, Warm-upsong, Project,…

D3 Learn with Ollie

- Cambridge Starters (Pre-A1),

Movers (A1), Flyers (A2)

- Test: Listening, Speaking(Native teacher), Reading -Writing

- Materials: Stickers, Cutout,Picture cards, Smart bag,Worksheet, Test, LAB: DVD,Warm-up song, Project,…

S2 Explore Our

World 2 (EOW2)Movers

A1

M1 Explore Our

World 3 (EOW3)M2 Explore Our

World 4 (EOW4)Flyers

A2

F1 Explore Our

World 5 (EOW5)F2 Explore Our

World 6 (EOW6)

Junior+

KET (Key English

- Communicate confidentlyand grasp firmly grammar

- Test: Listening, Speaking

K2 (I1) Impact 1 + E7

PET(Preliminary

P1 (I2) Impact 2 + E8P2 (I3) Impact 3 + E9

FCE(First Certificate

in English)

B2

FC1 (I4) Impact 4 + E10

FC2 (I5) Impact 5 +

E11-12

SYE

(Step-up Your English)

SYE1 English 6 Consolidate and emphasize

general knowledge, supportstudents who are not ready forCambridge English 4 skills orjust want to learn Grammar

SYE2 English 7SYE3 English 8SYE4 English 9SYE5 English 10SYE6 English 11SYE7 English 12Primary Public

Speaking/

The World Scholar’s Cup

public

- Equip skills and knowledge

to interview for WSCInternational SpeakingContest: Writing, Debating,Dialectical Thinking,Teamwork, Searching forinformation/knowledge

1.2 Information about the admissions department

Admissions office is the place to receive admission requirements, they willtake care of as well as manage the classroom, manage the entry book,…

1.2.1 One-day job description of admissions office staff

 Open the computer for timekeeping on Facework

 Schedule 1 day's work and do them

 Clean office

 Check the classroom equipment

 Check Forum

 Call to enroll new students

 Collect tuition fee and sell materials

 Inventory funds and close the office diary at the beginning of the shift

 Incense

 Post to Facebook

 Update roomchart (when changes), class progress every Friday

 Cover the general situation of classrooms via camera, and intervene asneeded

 Handle arising situations with parents, students, and teachers

 Do Study report

 Plan to order Test, Worksheet for the whole month and week

 Receive Test, Worksheet from the Specialized Department

 The infrequent work

 Turn on the TV, play the clip

 Prepare class notebooks, pictures for each unit

 Pick up students on the 1st floor

 Write the teaching diary for Native Teacher

 Take class attendance and make phone calls to absent students

1.2.2 Monthly job description of admissions office staff

 Report new student, student off every month (the last day of the month)

 Plan to collect tuition fee next month (before 24 o'clock on the last day of themonth)

 Order stationery, materials, stickers from Human Resources Department(25th of the previous month)

 Give out stickers to the class homeroom teachers (the first week of themonth)

 Summarize the timekeeping for teachers (before the 3rd of the next month)

 Do statistics of broken teaching aids and then send mail to the HRDepartment for additional issuance

 Do statistics of the worksheets needed for the new month

 Plan to start the class for the new month (before the 28th of the previousmonth)

 Inventory the materials at the end of the month (the last day of the month)

 Synthesize Student of the Month (30th of every month)

Part 2: Introduction to the internship process at SunLink Language School

2.1 The tasks to be performed during the internship

2.1.1 Enrollment counseling

This is my main assignment while doing the internship at SunLink Iconduct enrollment counseling not only directly when parents come to thecenter but also indirectly through the phone call For telesales, the goldenhour is from 8 a.m to 11 a.m and from 2 p.m to 4:30 p.m

3 Warmly, enthusiastically answering questions from parents

4 Admission staffs ensure to memorize the courses: Name, textbook, publisher.He/she should also give accurate information to parents about tuition fees, learningsupport regimes

Special attention should be paid to information about Native Teachers:Native teachers teach the main content of the lesson, help children pronouncecorrectly, speak English naturally, and have better communication reflexes

 Step 2: Interview and entrance examination

1 Admission staffs ask a few questions to get general information

Example: What grade are you in the school?

Where did you learn English? If yes, for how long? What curriculum do you learn?

2 Admission staffs send students to an empty room to check admission Studentswill then take a scripted Speaking test

When the results of the entrance test are available, students will beplaced in grades according to their level.

 Step 3: Pay tuition fees

Parents choose the form of tuition payment: 8 sessions, 24 sessions,

36 sessions or 72 sessions and pay the full fee by cash or bank transfer

 Step 4: Complete Admission Document

Parents fill in full information (especially information about phonenumbers, email or Facebook addresses and information about students' classand school) before signing the enrollment form

Admission staffs note that parents by signing the enrollment form,they have agreed to the terms, rules and regulations of SLS, avoidingquestions when problems occur Admissions staffs always send parents anotice about the Tuition fee, please always save your signature

 Step 5: Admission

After completing the enrollment procedures, admission staffs willprint the Receipt on the Faceworks, record the schedule for parents andremind them to send their children to school on time

 Step 6: Students take the first lesson

Admission staffs take care of students at the beginning of the class.Introduce the child to the homeroom teacher and classmates (if the studententers the current class) With the first session being the opening session, thehomeroom teacher was required to arrive 10 minutes early, the admissionstaff brings the student to the class and introduce to the teacher and friendswho arrived early

 Step 7: Take care of students after the first 2 lessons

After the first 2 sessions, the admission staff is responsible for callingparents to ask about their child's performance at SLS

 Step 8: Enter the books: The admission staff enters the new student's nameinto the Ledger, Attendance list, as soon as the parent completes theadmission procedure (within the day).

2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily

busy

Sometimes the teachers at the center had a sudden problem or theparents of the students needed to see the teacher urgently that they could notimmediately enter the classroom, I was assigned to look after the class

At such times, I will help students review words learned in theprevious lesson by asking them the meanings of the images printed on thepicture cards

2.1.3 Talk to the native teacher about his/her day job

Usually, native teachers are expected to arrive at least 5 minutesbefore the start of class My task is to talk to him/her about things such as:starting time of each class, how long it will take, which room is in class, 2.1.4 Check attendance and call for students at the beginning of class

 Prepare Attendance list

 Go to class to check the attendance after 10 minutes of class

 Exactly count the number of students present, check the number of studentsattending class compared to the teacher's first book to see if there is a match

 Check attendance on Facework: Go to Class attendance > Add new > Enterclass name, teacher's name, Have a native or no native teacher, > Update

 Call parents of absent students to ask for the reason and remind them to go tocenter the next day (15 minutes after class)

 Write in the item on Attendance list of call history (avoid parents who don'tanswer the phone having questions)

2.1.5 Some other works

 Cleaning offices, classrooms

 Creating classes in progress

 Collecting tuition fee

 Importing customer data on Facework