INTERNSHIP REPORT Zim academy school

The difficulties in the internship process...14 2.2.2 The lessons in the internship process...15 CHAPTER 3: REALITY OF USING ENGLISH AT ZIM ACADEMY SCHOOL...17 3.1.. The reality of using

THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

-🙞🙞🙞🙞🙞 -INTERNSHIP REPORT

Company:

ZIM ACADEMY SCHOOL

Student’s name : NGUYEN THI THU HA Class : K55N3

Student code : 19D170151

Supervisor : PHAM THI PHUONG

Hanoi, 2023

TABLE OF CONTENTS

TABLE OF CONTENTS i

INTRODUCTION iii

1 Reason for intership iii

2 Internship Objectives iii

3 Internship scope iii

4 An approach to work iv

5 Organization of the study iv

CHAPTER 1: OVERVIEW OF ZIM ACADEMY SCHOOL 1

1.1 General Introduction about ZIM Academy school 1

1.1.1 General Information about ZIM Academy School 1

1.1 Imagines of class and achievement of ZIM Academy School 4

1.1.2 Vision and Mission of ZIM Academy school 4

1.1.3 Products/ Services 4

1.1.4 Organizational structure 5

1.2 Organizational structure chart of ZIM Academy school 6

1.1.5 The business situation of ZIM Academy school from 2019 - 2022 7

CHAPTER 2: INTRODUCTION TO THE INTERNSHIP PROCESS 9

2.1 Tasks performed during the internship 9

2.1.1 General information about the intern position 9

2.1.2 The particular tasks in the internship process 9

1.3 Image of contract between ZIM and students 12

2.2 The difficulties and lessons in the internship process 14

2.2.1 The difficulties in the internship process 14

2.2.2 The lessons in the internship process 15

CHAPTER 3: REALITY OF USING ENGLISH AT ZIM ACADEMY SCHOOL 17

3.1 The reality of using English in the internship unit 17

3.2 Proposed solutions to improve English ability 17

CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION PAPER 19

CONCLUSION 20

REFERENCES 21

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Undoubtedly, internships are important for students because they allow them togain a wealth of knowledge and practice soft skills in a real workplace setting.Because of the increased demand for global exchange and intergration, English isbeing used more and more widely Many universities, in particular, have madeEnglish certifications such as IELTS, TOEIC, and others mandatory because they candemonstrate proficiency in the use of language Some students attempt to obtain thesecertifications as part of their school's requirement prior to graduation, while othersstudy abroad Furthermore, English certification is a powerful tool for people lookingfor a good job with a high salary That is why people are more likely to enroll inadditional English classes ZIM Academy school, a renowned English centerspecializing in English certification training and a platinum partner of the BritishCouncil, was formed in order to address this need and the aim to develop Englishproficiency among Vietnamese people This is the reason I decided to conduct aninternship with this business as an English consultant Onboarding the organizationprovided me with the chance to improve my future résumé in addition to acquiringpractical working skills to be applied

Related to the intership report, it is devided into 4 main chapters Particulary, inchapter one, I detail all basic information about Eduvator Joint Stock companyincluding history, products, vision and goals and company structure diagram andinformation about the company In chapter two, the internship process is focused on Imentioned about the task performed during working as an english consultant at ZIMAcademy school and pointed out the difficulties encountered as well as solutions toovercome these dilemmas during this process Chapter three demonstrated the reality

of using english at ZIM Academy school and how to enhance english ability Overall,after 3 detailed chapters about this business and the internship position at ZIMAcademy school, I present a summary of information and suggest directions for my

thesis topic related to the impact of anxiety on English Language Performance and

stategies for overcoming it

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1 Reason for intership

The reason for undertaking an internship as a consultant at an English center was

to gain practical experience in the field of consulting and to acquire an understanding

of the education industry The objective was to delve deeper into the variouschallenges faced by language centers and to learn effective solutions to thosechallenges

During the internship, the consultant had the opportunity to work closely withexperienced consultants and observe their problem-solving approach Variousconsulting frameworks and methodologies were applied to real-life cases, deepeningthe understanding of the field Effective communication skills were also developed, aswell as the ability to present ideas and recommendations Moreover, the dynamic andfast-paced work environment at the English center challenged the consultant toimprove time-management and decision-making skills, as well as the ability to workeffectively in a team setting These skills will be of great benefit in the futurecareer.The insights gained and skills honed will enable a meaningful contribution tothe field of consulting, particularly within the education industry

2 Internship Objectives

The primary objective of the internship as an English consultant is to enhancelanguage proficiency, develop professional communication skills, gain practicalexperience in language consulting, and to analyze the effectiveness of languageteaching methodologies Through the internship, students have the opportunity toimmerse themselves in a real-world work environment, where they can not only gaininsight into the demands of their chosen profession, but also assess their own skillsand areas for improvement

3 Internship scope

The internship period lasts for four weeks at ZIM Academy, starting fromJanuary 01, 2023, to February 01 2023

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4 An approach to work

The methods used in the implementation process include the synthesis method tocombine all information found on the internet or website regarding ZIM, and thestatistical research method to gather data on human resources, finance, and productsrelated to ZIM and the sale department

5 Organization of the study

The internship report consists of … pages In addition to the table of contents;list of tables and diagrams, drawings, abbreviated terms list, introduction, andconclusion, the main content of this internship report is divided into 4 chapters:

Chapter 1: Overview of ZIM Academy school

Chapter 2: Introduction to the internship process

Chapter 3: Reality of using English at ZIM Academy school

Chapter 4: Recommendations for choosing a graduation paper

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LIST OF TABLES, DIAGRAMS, PICTURES

1 1.1 Imagines of class and achievement of ZIM Academy

CHAPTER 1: OVERVIEW OF ZIM ACADEMY SCHOOL

1.1 General Introduction about ZIM Academy school.

1.1.1 General Information about ZIM Academy School

In 2016, Eduvator Joint Stock Company was established with the first facility at

65 Yen Lang, Trung Liet Ward, Dong Da District, Hanoi It was organized andoperated under the model of a joint stock company, the shareholders of the Companydecided to choose the main business line to focus on educational activities, startingwith the model of English certification exam preparation Accordingly, the Englishtraining at the Company is committed to the output, ensuring the teaching according tothe focused personalized learning method, the basic to advanced grammar knowledgesystem, saving 80% of the time for students

Eduvator is a company that manages and operates the ZIM English languagetraining system It specializes in IELTS examination preparation and production ofIELTS preparation materials The company's teacher team is required to have aminimum IELTS score of 7.5 and the majority of the teachers (80%) have scoresranging from 8.0 to 8.5 In addition to teaching, the teachers receive training inteaching skills and are required to participate in various professional developmentactivities such as mock tests, writing exercises, and IELTS re-examination Thiscontinuous improvement process ensures high-quality teaching

In the past seven years, ZIM has rapidly developed and expanded its systemfrom one to twelve branches throughout the country, with four branches in Hanoi,seven in Ho Chi Minh City, and one in Danang The number of students who took andpassed the IELTS has reached 5,000 One of the significant milestones in thecompany's history is its partnership with the British Council in August 2017, where itbecame a silver partner of the international organization dedicated to cultural andeducational cooperation with the United Kingdom

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1.1 Imagines of class and achievement of ZIM Academy School

1.1.2 Vision and Mission of ZIM Academy school

ZIM (/zi/ Master): /zi/ is the pronunciation of the letter Z - the last letter in theEnglish alphabet, /zi/ Master meaning the final master, the one that each of us seeks

on the path of personal development, which is Self-directed Learning ZIM, with themission of unlocking the unlimited potential of human learning by equippingindividuals with optimal learning methods to thrive and develop in a constantlychanging world ZIM aims to be the ultimate mentor on the path of self-directedlearning, providing individuals with the tools and techniques necessary to achievetheir personal and professional goals

The vision of ZIM Academy is to unleash the unlimited potential of humanlearning by equipping individuals with optimal self-directed learning methods that areadaptable and evolving in a constantly changing world ZIM aims to be the ultimatementor on this journey of personal development and self-improvement, inspiringpeople to explore and develop their own skills and abilities The focus is onempowering individuals to take control of their own learning journey and achievetheir full potential in an ever-evolving world

1.1.3 Products/ Services

ZIM is a language center that offers a range of language-related products andservices The company offers two major certifications, the IELTS and the TOEIC,which are widely recognized around the world Their IELTS program covers a widerange of levels, from beginner to advanced, and the goal is to achieve an IELTS score

of 7.5 The TOEIC certification, on the other hand, is available for scores rangingfrom 0 to 900

In addition to these certifications, ZIM also offers an English course specificallydesigned for working-age adults, with a focus on the hotel and tourism industry Thecompany also provides several supplementary services, such as mock IELTS andTOEIC exams that simulate the real test environment Over 35,000 candidates havetaken these mock exams at ZIM's 12 branches throughout the country The companyalso provides IELTS writing correction services for students

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ZIM also offers a variety of study materials, including books and self-compiledresources, which are published by a well-known publisher and sold at their branchesand online stores Lastly, ZIM also provides language classes directly at high schoolsand universities in Hanoi and Da Nang With their wide range of products andservices, ZIM is committed to helping students achieve their language goals andsucceed in their careers

1.1.4 Organizational structure

The Board of Directors is a management body of the Company, having the fullauthority to represent the Company in making decisions and performing the rights andduties of the Company, except for the rights and duties within the jurisdiction of theGeneral Meeting of Shareholders At the time of completing this Report, theCompany's Board of Directors consists of three members, including:

Trịnh Xuân Dương – Chairman of the Board of Directors

Nguyễn Anh Toàn – Member

Nguyễn Thị Mai – Member

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1.2 Organizational structure chart of ZIM Academy school

Task of departments:

Business department (1 manager, 1 supervisor, 16 employees, 4 interns): search

for potential customers through social networks such as forums, Facebook,communicate with customers about the center's courses and services, organizeentrance level assessments and arrange suitable classes, monitor student progress andrecord feedback, make call reports on the learning situation to parents if necessary,support the Marketing department in finding customers and organizing events

Marketing department (1 head, 2 employees, 2 part-time employees, 4

interns): market research, finding potential customer targets, planning and conductingpromotions, attracting online and offline students, meeting partners, representing thecompany at various events

The Finance and Accounting department (1 department head, 2 employees) is

responsible for advising the director, giving guidance, managing and operating thefinancial and accounting operations; promoting financial mobilization and managingfinancial investment activities; monitoring salary, bonus, and other income andexpenditure activities in accordance with the company's policies and regulations foremployees; and settling operational expenses, advertising costs, and other expenses ofthe company

The Training department (1 director, 2 department heads, 40 Vietnamese

teachers, and 02 foreign teachers) includes: The academic director is responsible fordeveloping teaching plans and creating textbooks for each class for teachers to designlessons according to the curriculum Teachers are in charge of teaching, monitoringand interacting with students, and regularly supporting supplementary classes underthe guidance of the Head Teacher, and supporting the business department to checkinputs and plan appropriate courses The assigned team of teachers is responsible forwriting books under the guidance of the Academic Director and the Head Teacher,ensuring progress and quality of books sold

Admin Department (02 academic admins, 02 service admins): Academic

admins are responsible for scheduling class schedules, coordinating teachers for eachclass, making budget plans for each facility, purchasing necessary supplies at the

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center, creating monthly salary sheets for employees and teachers Service admins are

in charge of organizing mock exams for external customers and students to attractbrand recognition, registering IELTS exams for students or customers at the BritishCouncil and IDP Education, receiving and delivering book orders compiled by thecenter

Project Management (01 operation manager, 01 HR manager):

- HR Manager: Ensures effective recruitment of personnel and personnelsupply to meet company needs, develops the staff of employees according to companyrequirements

- Operation Manager: Ensures individuals and departments within thecompany perform their duties and tasks effectively and efficiently, avoiding overlap oftasks between departments, assigns responsibilities and tasks

1.1.5 The business situation of ZIM Academy school from 2019 - 2022

For over seven years since its establishment in 2016, ZIM Academy has beenconstantly enhancing its English teaching standards and professional learningenvironment, enabling its students to attain the highest certifications possible As aneducational company, it places a high emphasis on prestige and quality

The English courses offered by ZIM Academy are marketed to clients throughconsultants and sales representatives, as well as through various channels such as theacademy's website, advertisements on social media such as Facebook, Zalo and so on.This extensive marketing strategy has resulted in a steady increase in enrollment overthe years, despite the impact of the COVID-19 pandemic, leading to a continuedgrowth in revenue for the business

Prior to the outbreak of the pandemic, ZIM's pure revenue was VND 1.256.700,which had increased by about 1.5 times by 2022 However, the pandemic broke out inthe early 2019 to late 2020, and the center shifted to online learning while the majority

of the population was not yet trending towards online learning To promote theirEnglish language courses, the center increased their sales and marketing costs by 40%

to attract customers In conclusion, during the complicated period from 2019 to 2020,the center's profit still increased significantly by approximately 45% This isconsidered a success in the business field, especially in education As of December

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