Tiếng anh thương mại

Solution Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2 If you know the name of the recipient, you end the letter with Chọn một câu

Trang 1

Tiếng Anh thương mại

The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in

Chọn một câu trả lời:

a Problem

b Closing

c Background Câu trả lời đúng

d Solution

Phản hồi

The corect answer is : Background

Reference : Textbook: Writing Business English – Lesson 2

If you know the name of the recipient, you end the letter with

a Best wishes

b Yours faithfully

c Bests regards

d Yours sincerely Câu trả lời đúng

Phản hồi

The corect answer is : Yours sincerely

Dear Sir/Madam is the salutation …… of the business letter

a At the end

b Not necessary

c At the beginning Câu trả lời đúng

d In the middle

Phản hồi

The corect answer is : At the beginning

Yours sincerely is …… of the business letter

a At the beginning

b In the middle

c At the end

Câu trả lời đúng

d Not necessary

Phản hồi

The corect answer is: At the end

Paragraph 3 in a letter of request is to

a Provide contact information Câu trả lời đúng

b Cover relevant background information and details

Trang 2

c Reiterate action and/or thank

d Request specific information or action

Phản hồi

The corect answer is : Provide contact information

The statement “Please send us a corrected invoice for $9,479.” is in

a Background

b Problem

c Solution

d Closing

Phản hồi

The corect answer is : Solution

When we received a complaint letter, if we are sure that we are at fault, we should Chọn một câu trả lời:

a Accept the complaint Câu trả lời đúng

b Reject the complaint

c Do nothing

d Ignore the complaint

Phản hồi

The corect answer is : Accept the complaint

a Cover relevant background information and details

b Request specific information or action

c Provide contact information

d Reiterate action and/or thank Câu trả lời đúng

Phản hồi

The corect answer is Reiterate action and/or thank

If the letter is going to someone whose name you do not know, it starts with

a Dear Mr / Ms Brown

b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời đúng

c Dear Mr John/ Ms Marry, ……

d Dear John/ Marry

Phản hồi

The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam

Trang 3

When we received a complaint letter, if the cause of the problem were beyond our

responsibility, we could

a Ignore the complaint

b Accept the complaint

c Reject the complaint Câu trả lời đúng

d Do nothing

Phản hồi

The corect answer is : Reject the complaint

In a letter of complaint, we describe what should be done to solve the problem in

a Closing

b Solution Câu trả lời đúng

c Problem

d Background

The statement “I look forward to receiving your explanation of these matters.” is in

a Background

b Closing

c Problem

d Solution

Phản hồi

The corect answer is : Closing

Bạn đang xem tài liệu trên quantri123.com, ngoài môn học này chúng ta còn rất nhiều môn học khác, các bạn hãy nhận vào ô tìm kiếm và gõ vào tên môn học hoặc mã môn học nhé

Ví dụ: Ngoại ngữ II.4 – EN06 thì các bạn hãy gõ tìm kiếm EN06 hoặc Ngoại ngữ II.4

https://www.facebook.com/quantri123com/

An application letter is

a To request an action

b To apply for a job Câu trả lời đúng

c To complain

d To make an enquiry

Phản hồi

The corect answer is: To apply for a job

A letter of complaint usually consists of

Trang 4

a 3 parts

b 5 parts

c 4 parts

d 6 parts

Phản hồi

The corect answer is: 5 parts

Reference : Lecture 1

In a letter of complaint, we describe what is expected from the recipient

in

a Closing

b Problem

c Solution

d Background

Phản hồi

The corect answer is : Closing

In a letter of complaint, we describe the situation in

a Solution

b Background Câu trả lời đúng

c Problem

d Closing

Phản hồi

The corect answer is : Background Reference : Textbook: Writing Business English – Lesson 2

If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:

a Best wishes

b Yours sincerely

c Yours faithfully

d Bests regards

Phản hồi

The corect answer is: Yours faithfully

If the letter is going to someone whose name you know, you can begin with

a Dear Sir or Dear Madam or Dear Sir/Madam

b Dear John/ Marry

c Dear Mr John/ Ms Marry, ……

Trang 5

d Dear Mr / Ms Brown Câu trả lời đúng

Phản hồi

The corect answer is : Dear Mr / Ms Brown

In a letter of complaint, we describe the cause and effect in

a Warning

b Background

c Solution

d Problem

Phản hồi

The corect answer is: Problem

a Cover relevant background information and details

b Reiterate action and/or thank

c Provide contact information

d Request specific information or action Câu trả lời đúng

Phản hồi

The corect answer is : Request specific information or action Reference : Textbook: Writing Business English – Lesson 4

a Reiterate action and/or thank

b Request specific information or action

c Cover relevant background information and details Câu trả lời đúng

d Provide contact information

Phản hồi

The corect answer is : Cover relevant background information and details

The expression “Thank you for your letter of … regarding / concerning / in connection with…”

is used to

a Reject the complaint

b Acknowledge receipt of a complaint letter Câu trả lời đúng

c Apologize for the error or fault

d Regret the dissatisfaction

Phản hồi

The corect answer is : Acknowledge receipt of a complaint letter

The expression “I‟m writing from and I was wondering if you could…” is used to Chọn một câu trả lời:

Trang 6

a Provide contact information

b Request specific information or action Câu trả lời đúng

c Cover relevant background information and details

d Reiterate action and/or thank

Phản hồi

The corect answer is: Request specific information or action Reference : Textbook: Writing Business English – Lesson 4

The expression “If you have questions about (my request / my order), please contact me at…” is used to

a Request specific information or action

b Cover relevant background information and details

c Provide contact information Câu trả lời đúng

d Reiterate action and/or thank

Phản hồi

The corect answer is: Provide contact information

Paragraph 1 in an application letter is

a To state your enthusiasm and interest

b To describe your practical work experience

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To state that you are applying for the job

Paragraph 2 in an application letter is

a To describe your practical work experience

b To state your enthusiasm and interest

c To state that you are applying for the job

d To ask for an interview

Phản hồi

The corect answer is: To describe your practical work experience

An application letter is divided into

a Four paragraphs

b Five paragraphs

c Three paragraphs

d Two paragraphs

Trang 7

Phản hồi

The corect answer is: Four paragraphs

Business letters are usually quite formal in style, so we should

a Avoid writing sentences that are too long

b Write sentences that include complicated or unnecessary language

c Use verbs in passive forms

d Use contractions

Phản hồi

The corect answer is: Avoid writing sentences that are too long

The „From‟ section in a memo contains

a The main idea

b The name of the receiver

c The name of the sender Câu trả lời đúng

d The date

Phản hồi

The corect answer is: The name of the sender

We clearly state the purpose of communication in the

a “To” section

b “Date” section

c Subject line Câu trả lời đúng

d “From” section

Phản hồi

The corect answer is : Subject lin

We write memos with purpose and make that purpose known in the Chọn một câu trả lời:

a Second paragraph

b Fourth paragraph

c First paragraph Câu trả lời đúng

d Third paragraph

Phản hồi

The corect answer is : First paragraph

A memo

a Can‟t be signed

Trang 8

b Should be signed

c Does not need to be signed Câu trả lời đúng

d Must be signed

Phản hồi

The corect answer is: Does not need to be signed

If your memo is longer than a page, you may want to include a separate …

a Closing segment

b Summary segment Câu trả lời đúng

c Discussion segment

d Opening segment

Phản hồi

The corect answer is : Summary segment

The heading segment should include

a From, Date,

b To, Date,

c To, From, Date

d To, From, Date, Subject Câu trả lời đúng

Phản hồi

The corect answer is : To, From, Date, Reference : Textbook: Writing Business English – Lesson 7

When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader

a Inconvenient

b Impolite

c Unnecessary

d Very effective Câu trả lời đúng

Phản hồi

The corect answer is : Very effective

There are …… basic reasons to write a memo

a 3 Câu trả lời đúng

b 5

c 2

d 4

Phản hồi

The corect answer is: 3

A memo contains

Trang 9

a From, Date, , and Message sections

b To, From, Date, Subject Headings, and Message sections Câu trả lời đúng

c To, Date, , and Message sections

d To, From, Date, and Message sections

Phản hồi

The corect answer is : To, From, Date, , and Message sections

The „To‟ section in a memo contains

a The date

b The main idea

c The name of the receiver Câu trả lời đúng

d The name of the sender

Phản hồi

The corect answer is: The name of the receiver

A memo is a ……… communication conveying your thoughts, reactions or opinion on something

a Short or to the point

b Short and indirect

c Long but to the point

d Short and to the point Câu trả lời đúng

Phản hồi

The corect answer is : Short and to the point

The „Subject‟ section in a memo contains

a The date

b The name of the sender

c The name of the receiver

d The main idea Câu trả lời đúng

Phản hồi

The corect answer is: The main idea

……make a memo lengthy

a Usually

b Never Câu trả lời đúng

c Always

d Often

Phản hồi

The corect answer is Never

Trang 10

We should close the memo with a ……… ending that states what actions we want the reader to take

a

Warning

b Unfriendly

c Threatening

d Friendly Câu trả lời đúng

Phản hồi

The corect answer is: Friendly

The expression “Hope to hear from you soon ” in an email is an informal

a Opening

b Conclusion

c Headline

d Salutation

Phản hồi

The corect answer is : Conclusion

The Subject Line in an email should be

a Informal

b Long

c Short

d Indirect

Phản hồi

The corect answer is : Short

The expression “Just a quick note to……….” in an email is an informal

a Salutation

b Closing

c Opening

d Headline

Phản hồi

The corect answer is : Opening

The expression “Looking forward to your reply……….” in an email is in the

Trang 11

a Conclusion

b Salutation

c Opening

d Headline

Phản hồi

The corect answer is : Conclusion

How many types of email are there?

a 3

b 1

c 2 Câu trả lời đúng

d 4

Phản hồi

The corect answer is : 2

One of the advantages of emails over normal “snail- mail” letters is that they are … Chọn một câu trả lời:

a Slow but direct

b Quick and direct Câu trả lời đúng

c Quick or direct

d Quick and indirect

Phản hồi

The corect answer is Quick and direct

The Subject Line in an email is the

a Headline

b Salutation

c Closing

d Opening

Phản hồi

The corect answer is : Headline

The expression “Hi/Hello + name ………….” in an email is an informal

a Opening

b Salutation

c Conclusion

Trang 12

d Headline

Phản hồi

The corect answer is : Salutation

The expression “Yours sincerely.” in an email is a very formal and rarely used Chọn một câu trả lời:

a Salutation

b Headline

c

Close Câu trả lời đúng

d Opening

Phản hồi

The corect answer is : Close Reference :

The expression “I am writing to……….” in an email is in the

a Salutation

b Headline

c Opening

d Closing

Phản hồi

The corect answer is : Opening

When we write a report, presentation and style are

a Important Câu trả lời đúng

b Not important

c Useless

d Not necessary

Phản hồi

The corect answer is : Important

When writing a memo, we should keep paragraphs …

a Informal

b Formal

c Short Câu trả lời đúng

d Long

Phản hồi

The corect answer is : Short

Định dạng
Số trang	14
Dung lượng	127,56 KB