Giáo trình từ vựng tiếng anh thương mại phần 2

- Focuses ôn basic telephoning skills - Offers learners the chance to practise how to make a phone can, give and take messages.. - Mobile phone, mobilel cell phonel cellular phone, celỉu

- Focuses ôn basic telephoning skills

- Offers learners the chance to

practise how to make a phone can, give

and take messages

- Types of telephones

- Phoning scenario

- Asking to speak to someone

- Giving and taking messages

- Making arrangements

A T Y P E S O F T E L E P H O N E S

- public telephonel pay phone: phone i n a p u b l i c place operated with

money, a credit card or phone card

- Mobile phone, mobilel cell phonel cellular phone, celỉular a phone you

can take w i t h y o u and use anyxvhere

- WAP phone: a m o b i l e phone w i t h access to the Internet ( W A P =

wireless application protocol)

- Extension: one o f a number o f phones ô n the same line, i n a home or

o f f i c e

- Cordỉess phone, cordless: an extension n ó t connected b y a w i r e , so you

can use Ít around the house or i n the garden

- Pager allovvs y o u to receive the written messages

- Webcam: a camera attached to a computer and phone line, so t w o people

talking ô n the phone can see each other

- Video phone: a special phone w i t h a screen so y o u can see the other person

XVebcams a n d v i d e o phones enable videocon/erencing : h o l d i n g a m e e t i n g

Y o u w a n t t o phone some one i n a c o m p a n y Y o u p i c k ú p the phone Y o u

hear the dialing tone and d i a l the n u m b e r ô n the keypad Y o u don't k n o w the

persons direct Huê n u m b e r , so y o u d i a l the n u m b e r o f the c o m p a n y ' s syvitchboard O n e o f these t h i n g s happens:

a T h e n u m b e r r i n g s b ú t n o one answers

b Y o u hear the engaged onel busy tom because the other person is already talking ô n the p h o n e Y o u hang úp and t r y again later

c Y o u get through, b ú t n ó t t o the n u m b e r y o u vvanted T h e person w h o

ansvvers says y o u have g ó t the wrong number

á The operator ansvvers Y o u ask f o r the e x t e n s i o n o f the person y o u want

to speak t o

e Y o u are put through t o the w r o n g e x t e n s i o n T h e person o f f e r s to

t r a n s í e r y o u t o the r i g h t e x t e n s i o n , b ú t y o u are cút o f f - the c a l l ends

- Asking to speak to someone

Sorry t o keep y o u \ v a i t i n g ì ' l i c a i ! b a c k later

\ r u ask h i m / her t o c a n you

w h e n he/ she gets b a c k

ì vvonder i f y o u c o u l d c a l l back later?

Can ì ask w h o ' s c a l l i n g ?

W h i c h c o m p a n y are y o u c a l l i n g f r o m ?

M a y / Can ì ask w h a t it's about?

M a y / Can ì take a message?

- T a k i n g messages: c h e c k i n g i n í b r m a t i o n

a I m sorry, ì d i d n ' t catch y o u r name C o u l d y o u spell Ít please?

P R A C T I C E

Ì W h i c h e q u i p m e n t i n p a r t A w o u l d each o f these p e o p l e use?

1 A l a w y e r w h o needs to stay i n contact i n court, b ú t can't have a r i n g i n g phone

2 A b u i l d i n g contractor w h o w o r k s i n d i f f e r e n t places

3 Someone w h o vvants to stay i n t o u c h w h i l s t they are i n the garden

4 A c o m p a n y manager w h o vvants to discuss something w i t h managers i n different o f f i c e s át the same t i m e

5 A computer enthusiast w h o wants to see the person she is t a l k i n g to

6 Someone w h o is out b ú t d o e s n t have a m o b i l e

2 W h i c h o f these sentences c o n t a i n i n g e x p r e s s i o n s f r o m p a r t B are

c o r r e c t ? C o r r e c t t h e m i s t a k e s t r ò m t h e w r o n g s e n t e n c e s

Ì ít w o u l d be g o o d t o see A n n a soon r u phone t o her and see \vhen she's

f r e e

2 ì gave B r i a n a c a l l yesterday and w e had a l o n g c h á t

3 W h y don't y o u õ n g ú p át Pizza Palace and o r d e r some take-away pizza?

4 ì r u n g t h è m f i v e m i n u t e s ago, b ú t there was n o ansvver

5 C a l l m e ú p next t i m e y o u are i n N e w Y o r k

6 G i v e m e a r i n g w h e n y o u are next i n L o n d o n

7 r u g i v e her the b e l l and w e ' l l f i x ú p a m e e t i n g

8 W h e n y o u get some news, m a k e m e a buzz

tiếp cận

g i ả i t h í c h quen, t h í c h n g h i v ớ i

bottle- opener [ ' b o t l , O U p a n 9 ] (n) cái m ở n ú t chai

brand name [ ' b r a e n d n e i m ] tên n h ã n h i ệ u

budget [ ' b A d ỗ i t ] (n) n g â n s á c h

bureaucratic [ , b j u 9 r 8 ' k r a e t i k ] (adj) quan liêu

can't stand [ k a : n t , s t a e n d ] (v) k h ô n g t h ể chịu đ ự n g

sự c h ạ m t r á n , đ ố i chất

k ế t n ố i bao g ồ m

c ó t í n h chất x â y d ự n g

c ố v ấ n , n g ư ờ i tư v ấ n liên lạc v ớ i

n g ư ờ i đ ấ u t h ầ u , t h ầ u k h o á n

đ ó n g g ó p , g ó p p h ầ n v à o thuận t i ệ n

t h i ế t k ế quay s ố

excited about [ i k ' s a i t i d 9 ' b a u t ] (adj)

g i ả m

n ổ i t i ế n g v ề (sự) g i ú p đ ỡ , ủng h ộ

t h u ầ n t í n h , m á t t í n h

b i ế t ơ n

sự l ớ n m ạ n h , t ă n g t r ư ở n g

c ó t ộ i

maternity leave [ m a ' t 9 : n i t i l i : v ] (n) nghỉ sinh

hài l ò n g v ớ i

g i ả m m ạ n h

vị trí, địa vị trì h o ã n

revenue [ ' r e v a n j u : ] (n) thu nhập

ridiculous [ r i ' d i k j u l 8 S ] (adj) v ô lý, nực c ư ờ i

risk-taking ['risk'teikirì] (a dj ) m ạ o h i ể m

tổng đ à i

c ó h ệ thống

t u y ể n d ụ n g

talented [ ' t a e l s n t i d ] (adj) tài n ă n g

technician [ t e k ' n i j n ] (n) k ỹ thuật v i ê n

temperature [ ' t e m p r a t / a ] (n) n h i ệ t đ ộ

temporary [ ' t e m p r s r i ] (adj) t ạ m t h ờ i

tender ['tencte] (adj) m ề m m ỏ n g , m ề m d ẻ o

t h o u g h t í u l ['8o:tfl] (adj) n g ẫ m nghĩ, suy t ư

unskilled [,An'skÌld] (adj) k h ô n g l à n h n g h ề

video c o n f e r e n c i n g h ộ i thảo qua p h ư ơ n g t i ệ n k ỹ thuật

1 Vai responsible f o r the design team ( manage)

2 P H Ì i n charge o f the w o r k o f the team ( coordinate)

3 One o f m y responsibilities is sure thát we d o n ' t spend too much money ( m a k e )

4 M y team is responsible f o r the design o f new models f o r

(produce)

5 P m i n charge o f our w o r k f o r the w h o l e year (plan)

2 C o m p l e t e these sentences w i t h s u ỉ t a b l e w o r d s a n d phrases

Ì ì w o u l d get bored i f ì had a

nine-2 ì can l o c k i n any t i m e betxveen eight and ten and l o c k out between f o u r and six; I ' m ô n

3 He's n ó t here this evening, he's w o r k i n g nights: y o u see, he vvorks

4 ì used to work for some one else, bút now I'm my o\vn boss: I'm

5 His work was nót satisfactory, so he gót

3 Replace the u n d e r l i n e d w o r d s vvith a suitable phrasal v e r b vvith L O O K

1 What are y o u t r v i n g to f i n d ?

2 The police are investigating a case o f s h o p l i í t i n g

3 This m a n is y o u r uncle w h o took care o f y o u w h e n y o u were a baby

4 W e should respect what our ancestors have l e f t f o r us

5 ! Thát flowerpot is going to fall off the window-ledge!

4 Using a dictionary if necessary, give one example of

us b e í o r e she started her training át N o r l a n d College She o f t e n made us delicious teas and read us stories i n bed W h e n A l i s o n l e f t , we had a trained nanny w h o lived w i t h us and vvorked f u l l - t i m e She vvas called N a n n y Barnes

by everyone She was older and quite traditional and w o r e a u n i í o r m ít was then thát ì realized thát ì vvanted to become a nanny

Ì M y father decided to hire a nanny to l o o k after us

2 A nanny is a person w h o vvorks i n a hospital

3 A l i s o n had a n i n e - t o - f i v e j o b

4 A l i s o n made us a w f u l teas

5 N a n n y Barns vvorks ô n f l e x i - t i m e

6 N a n n y i n í l u e n c e d m y choice o f career?

3 E x p l a i n t h e d i f f e r e n c e b e t w e e n :

1 an e m p l o y e r and an employee

2 ã trainer and a trainee

3 an interviewer and an intervievvee

4 P u t each o f t h e f o l l o w i n g w o r d s o r p h r a s e s i n its c o r r e c t place i n the passage belovv

r e í e r e n c e s short-list experience vacancy q u a l i í i c a t i o n s application f o r m s i n t e r v i e w applicants apply f i l l i n

I n times o f h i g h u n e m p l o y m e n t there are usually very m a n y (1)

vvhen a (2) is advertised Sometimes large numbers o f people (3)

, and send o f f (4) f o r a single j o b ít is n ó t unusual, i n fact, for hundreds o f people to (5) to a f i r m f o r one post T h i s number is reduced to a (6) o f perhaps six or eight, t r ò m w h o m a f i n a l choice is made when they a l l attend an (7) V e r y possibly the interviewers will

be interested i n the (8) thát the candidates gained át school or university and what (9) they have had i n previous jobs T h e y vvill probably ask f o r (10) written by the candidates' teachers and employers

U n i t 3

S K I L L S A N D Q U A L M C A T I O N S

1 L o o k á t t h e s e e x a m p l e s a n d n u t h e g a p s w i t h m o r e e x a m p l e s , u s i n g the r o o t w o r d s b e l o w + o n e o f t h e s u f f i x e s i n t h i s l i s t

2 KĨU i n t h e g a p s i n these sentences, u s i n g a s u f f i x w i t h t h e c o r r e c t

f o r m o f t h e r o o t w o r d ô n t h e r i g h t

1 ít was v e r y o f y o u to break t h á t m o b i l e phone C A R E

2 T h a n k y o u f o r y o u r letter, Ít was very o f y o u to send Ít

T H O U G H T

3 ít was rather o f h i m to c r y vvhen he d i d b a d l y C H I L D

4 W e started o u r s t r i p ô n a b e a u t i f u l m o r n i n g S U N

5 ì e n j o y this shirt v e r y m u c h because Ít was so S U I T

6 H i s knovvledge is v e r y poor - he t h i n k s Paris is i n I t a l y

G E O G R A P H Y

7 A very o l d car is usually an un car R E L Y

8 r u ahvays remember thát j o u r n e y - Ít was an u n experience

FORGET

3 Use t h e c o r r e c t f o r m o f M A K E o r D O t o c o m p l e t e t h e gaps

1 Can y o u sure the proposal's í i n i s h e d b y t o m o r r o w ?

- r u m y best, b ú t ì can't guarantee a n y t h i n g

2 W h o are y o u r biggest customers i n Germany?

- W e l l , w e a lót o f business w i t h Sielman

3 So, Paula's n ó t very happy i n her new j o b

- A p p a r e n t l y n ó t She's Ít clear she wants to leave the company

4 Hovv are y o u getting ô n vvith the new software, M a r t i n a ?

- V e r y w e l l I n fact w e ' v e f o u n d we can't vvithout Ít

8 H o w ' s the U k r a i n e project g o i n g , Carl?

- V e r y slovvly W e haven't m u c h progress since the end of luly

9 Roberto, can y o u a couple o f extra hour this evening? ì need

some helps w i t h the Interbank proposal

- W e l l , actually, ì was hoping to get home early

10 D a v i d , have y o u managed to f i n i s h the I n t e r b a n k proposal yet?

- A l m o s t I ' v e most o f the detailed f i g u r e s Roberto's still

w o r k i n g ô n the next

U n i t 4

P A Y S A N D B E N E F I T S

1 Use these w o r d c o m b i n a t i o n s w i t h G E T t o c o m p l e t e t h e gaps i n the conversations

get m e a copy get the f a x

get to the o f f i c e get thát last point

1 What t i m e d i d y o u this m o r n i n g ?

- A r o u n d eight o ' c l o c k There was hardly t r a f f i c

2 I f ì vvork w i t h the computer f o r more than t w o hours ì begin to

- W h y d o n ' t y o u use a protective screen? I t ' s m u c h safer

3 1 ' m sorry ì d i d n ' t quite W o u l d y o u m i n d repeating Ít?

- W e l l , ì was j u s t t r y i n g to e x p l a i n vvhy our Far East strategy is causing so many problems

4 W h i l e y o u ' r e out, Paul, can y o u o f the F i n a n c i a l Times?

- O f course, L i s a , Is there anything else y o u ' d like?

5 D i d y o u ì sent y o u this m o r n i n g ?

- Hang ô n r u j u s t have a l o o k Yes, here Ít is

6 H o w are y o u g e t t i n g ô n w i t h the new Advvord 2.5?

- I ' m n ó t sure I t ' s a very d i f f i c u l t program to use

D o n ' t w o r r y Y o u ' l l soon

7 F m g o i n g to be late f o r m y appointment vvith Y v o n n e

- Y o u ' d better

8 Have y o u when Paula vvill be back?

over-: overact, overpaid, overdone

re-: r e b u i l d , reappear, redone

self-: self-help, self- contained

sút)-: subnormal, subway

un-: untie, undo

ơ/ternoon arrange button charge control driver excited fold

mâm mornỉng screw service standard way winter wrap

3 F i l l t h e gaps i n these sentences, u s i n g a p r e f i x w i t h t h e c o r r e c t f o r m

o f the r o o t \ v o r d s ô n t h e r i g h t

1.1 was late because ì h o w m u c h t i m e F d need E S T I M A T E

2 She wrote the business book alone, so she doesn't have a

A U T H O R

3 Event i f y o u ' r e good át computer, y o u s h o u l d n ' t be

C O N H D E N T

4 ít is very rude to interrupt someone i n SENTENCE

5 M a n y b u i l d i n g s were after the earthquake i n 1980 B U I L D

6 M o s t people w h o vvork feel thát they are PAY

7 She is having a rest because she has been W O R K

8.1've lost m y key so ì c o u l d n ' t the door w h e n ì g ó t home L O C K

9 W e have temperatures every night i n ZERO/

XVINTER

10 People w h o o f t e n become E A T / W E I G H T

U n i t 5

P R O B L E M S Á T W O R K

1 Rewrite the sentences, using the words in brackets

1 A lót o f executives l i k e the B M W 500 series

(popular) The BMW 500 series is popular with execưtives

2 ì d o n ' t h i n k she can d o the w o r k

The average d e l i v e r y t i m e f o r orders to E n g l a n d over D M 5,000 is f o u r days W e do n ó t r e l y ( 3 ) rail transport, so delivery w o u l d n ó t be affected

by the current train strike W e also take care ( 4 ) insurance and export documentation

The level o f discount w e o f f e r depend (5) the size o f orders and theứ

regularity ì w o u l d be happy to talk (6) y o u about this

Goods m a y be paid (7) i n Deutschmarks or sterling, and we offer

í l e x i b l e credit arrangements, F m c o n í i d e n t w e c o u l d agree ( 8 ) suitable credit terms

Please do n ó t hesitate to contact m e i f y o u have any í u r t h e r questions, and ì look íorvvard (9) hearing (10) y o u