SOP Intercontinental Group Housekeeping Floor How to make up a bed41277

1 Move the bed Pull the bed away from the wall Why do I have to move the bed from the wall?2 Guest belongings Remove any guest belongings from the bed and place them on the table.. 3 St

HOW TO MAKE UP A BED

GUEST

EXPECTATION:

I expect my bed changed daily and made up properly I enjoy a comfortable bed and a good night’s sleep after a hard working day.

TIME TO TRAIN: 25 minutes

Why is this task important for you and our guests?

Answers:

1 If the bed is well prepared this increases the GSTS score.

2 Show professionalism.

3 The bed in the guest room is one of the most important features and images of the hotel How it is made is an important addition to it’s comfort.

1) Move the bed Pull the bed away from the wall Why do I have to move the bed from the wall?

2) Guest belongings Remove any guest belongings from

the bed and place them on the table Why do I have to pay special attention to guest belongings?

3) Strip the bed Bed sheet , pillow and duvet cover

must be stripped one by one, ensure guest clothing is not being rolled into bed sheet and taken away together with soiled linen

What happens if guest items are with the soiled linen?

4) Remove the duvet and

pillows Place duvet and pillows on a chair and not on the carpet for hygiene

reasons

Why can I not put the Pillows and Duvet on the floor?

5) Soiled linen Place soiled linen into the soiled-linen

bag and not on the floor Why do I need to put the soiled linen into a bag?

6) Mattress Change the mattress pad if it is

stained

Turn mattress according to schedule

What is the difference between the upside and the downside of the mattress?

How often are mattresses changed?

7) Bed sheet Spread the bed sheet over the

mattress and tuck in all four corners

Pull the sheet firmly over the mattress while tucking in

Why does the Bed sheet need to

be firmly over the bed?

8) Duvet cover Place the duvet cover on the bed.

Take the left and right corner of the duvet and insert them into the respective corners of the duvet cover

Do the same with the Pillow

Straighten the edges and corners

Smooth the duvet and place it in the middle of the bed with 40cm hanging over the sides and bottom edge

Standard:

- 4 Pillows

- 1 or 2 Duvets

- 1 or 2 Bed sheets

- Bedspread or Bed runner PHOTO#1

How do I pull the Pillowcase over the Pillow and the Duvet cover the

Duvet?

How many Pillows, Duvets, Bedsheets

do we have in a guest room?

9) Bedspread Put the Bedspread on the bed and

tidy the corners

Ensure that the bed runner is not touching the carpet

What is the Bedspread for?

Do I need a Bed runner when I have a Bedspread?

back against the wall.

Smooth the bed out original position?

Summary questions:

1 What is important before you start making up the bed?

2 What do you need to do with the guests belongings?

3 What do you need to take in consideration when you remove the Pillow and the Duvet?

4 Where do you need to put the soiled linen?

5 Where can you see the turning time for the mattress?

6 How do you change the Duvet?

7 Do you always need a Bed sheet?

8 Do you have to replace the Bedspread?

9 Do you have to smoothe the bed after retuning it?

Now ask the trainee to practice the task from start to end to test competency.

PHOTO INDEX #01