SOP Intercontinental Group Housekeeping Floor How to clean a bath tub41271

STANDARD OPERATING PROCEDUREHOW TO CLEAN A BATH TUB GUEST EXPECTATION: I expect my Bathroom to be clean as this should be a hygienic place in which I take bathe.. Guest feel comfortable

STANDARD OPERATING PROCEDURE

HOW TO CLEAN A BATH TUB

GUEST

EXPECTATION:

I expect my Bathroom to be clean as this should be a hygienic place in which I take bathe I appreciate special amenities which I might not have

at home to make my bath special such as scented oils and soaps and extra fluffy towels.

TIME TO TRAIN: 25 minutes

Why is this task important for you and our guests?

Answers:

1 I understand the importance of the cleanliness of the guest bathroom.

2 When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score.

3 I can show my professionalism.

4 Guest feel comfortable with a clean bathroom.

WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS

1) Preparation Take the sponge and the general

purpose cleaner What is the material I need to clean the shower?

2) Clean the bath tub Scrub the bathtub wall with a hand

brush, using general- purpose cleaner, from the top downwards

Clean shower-head and faucet handle

Fill up the bathtub a quarter full with warm water

Clean the inside of the bathtub using

a sponge and general-purpose cleaner

Clean the grab-bar and the soap dish with a sponge and general-purpose cleaner

Clean the pipes and stopper Ensure there are no loose hairs

What do I have to clean?

Isn’t this wasting water?

What materials do I use to clean the bath tub?

What is so disturbing about hair? What message do stands of hair give to our guests?

3) Rinse & dry the bathtub Rinse the bathtub, faucet and

grab-bar with warm water

Dry the bath tab wall shower-head and faucet handle with a dry cloth

Dry the bathtub, stopper, soap dish

How do I rinse the bath tub?

and grab-bar.

Dry the rubber mat and place it on the bottom

of the bathtub

Note: Never use guest towels for

cleaning

What is wrong with using dirty guest towels for cleaning?

3) Report defects To report immediately of any

maintenance problem is found while cleaning

Why do I have to report them immediately?

Summary questions:

1 What material do I need to clean the bath tub?

2 How long should it take me to clean?

3 Besides the actual tub itself, what else do I clean?

4 Do I need to rinse the bath tab after cleaning?

5 Do I need to report defects to HK or can I report this defect immediately to POMEC?

Now ask the trainee to practice the task from start to end to test competency.