HOW TO CLEAN A VANITY TOP, HANDWASH BASIN AND TUMBLERSTASK NUMBER: HKFL-0011 DEPARTMENT: Housekeeping DATE ISSUED: January 2005 GUEST EXPECTATION: I expect my Bathroom to be clean a
Trang 1HOW TO CLEAN A VANITY TOP, HANDWASH BASIN AND TUMBLERS
TASK NUMBER: HKFL-0011
DEPARTMENT: Housekeeping
DATE ISSUED: January 2005
GUEST
EXPECTATION:
I expect my Bathroom to be clean as this is a hygienic place in which I use regularly I appreciate special amenities such as scented soaps, fluffy towels and flowers which make me feel luxurious I expect my
toothbrush tumbler to be cleaned daily
TIME TO TRAIN: 25 minutes
Why is this task important for you and our guests?
Answers:
1 I understand the importance of the cleanliness of the guest bathroom.
2 When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS
score.
3 I can show my professionalism.
4 Guest feel comfortable with a clean bathroom.
Trang 21) Preparation Take the cleaning cloth,
general-purpose cleaner and sponge What are the utilities to clean the vanity top and the basin?
2) Clean the vanity top and
basins Remove all movable items from the vanity top
Clean the soap dish, vanity top, taps, basin and stopper using a sponge and general-purpose cleaner
Remove all dirt, soap-stains and water buildup
Pay particular attention to the lower parts of the tap and the vanity top surface around the taps
Check the stopper, removing any foreign objects, e.g hair, rubbish, etc., that may be stuck in the drainage hole
Rinse the vanity top, taps, soap dish and basin thoroughly with water
Dry with a cleaning cloth Wipe all chrome parts to make them shine
To polish metal parts, pour metal polish onto a dry cleaning cloth
Polish the surface using a circular
Where do I have to place the items? Is it really necessary to remove each item?
What part do I have to particular take care of?
Why do I need to remove hair?
Why do I need to dry after cleaning?
How do I clean stainless steel? How do I have to position the stopper?
Trang 3motion until it shines.
After cleaning is completed, keep the stopper open
Replace the soap dish and amenities
Cleaning material can be general purpose cleaner or vinegar
What are generally the cleaning chemicals?
3) Cleaning the Tooth Brush
Tumbler CleanSoak the glasses in hot water in the
hand basin
Clean the glasses by using a sponge and general purpose cleaner
Pay special attention to the brim of the glasses
Rinse glasses thoroughly with hot water
Be careful not to break the glass
Dry
Place glasses upside down on a glass drying cloth
With a clean glass cloth in your left hand pick up the glass
Holding the glass with your left hand, dry the inside and outside of the glass
Why do I need to use hot water? Why do I need to use a sponge?
Do I have to rinse the glasses after cleaning?
Why do I have to put the glasses upside down on a clean cloth?
Why do I need to polish the glasses?
Why do I have to check the glasses under the light?
Trang 4Check the glass for Lipstick marks, stains and fingerprints under light
Replace Glass
Place the glass on the vanity top as per Standard on the coaster
Coaster must be centralized
PHOTO#1
Why do I have to put the glasses
on a coaster?
4) Replenish amenities and
replace flowers
Replenish soaps, towels and amenities according to the standard
Towels:
- 4 Bath towels
- 2 Hand towels
- 2 Face towels
- 1 Bath mat
- 1 Bathrobe
Vanity Box replenishment:
- Sanitary box
- Shower cap box
- Tooth brush and paste
- Comb
- Cotton pad box
Bath Amenities:
- Shower gel
- Hair Conditioner
- Hair shampoo
What is the setup for Towels?
What is the setup for vanity boxes?
What is the setup for bath room amenities?
Trang 5- Soap
- Lotion
- Replace flowers if necessary
PHOTO#2
How is the change of flower procedure managed?
5) Tidy up guest amenities If guests bring along his/her
toiletries, arrange them neatly and place them on a face towel
Where do I have to place the guests belongings?
6) Report defects Report defects immediately of any
maintenance problem found while cleaning
Why do I have to report immediately?
Summary questions:
1 What is important when cleaning a Vanity Top?
2 What do I have to take when cleaning the stopper in the basin?
3 Do I always have to rinse with water after cleaning?
4 What do I have to do with the guests belongings?
5 What happens if I break the top of a guest amenity (eg the lid of a perfume bottle?)
6 What are the procedures for cleaning a Tooth Brush Tumbler?
7 Do I need to report defects to HK or can I report this defect immediately to POMEC?
Now ask the trainee to practice the task from start to end to test competency.
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