SOP Intercontinental Group Housekeeping Floor How to clean the shower room41272

STANDARD OPERATING PROCEDUREHOW TO CLEAN THE SHOWER ROOM TASK NUMBER: HKFL-0013 DEPARTMENT: Housekeeping DATE ISSUED: January 2005 GUEST EXPECTATION: I expect my Bathroom to be clea

STANDARD OPERATING PROCEDURE

HOW TO CLEAN THE SHOWER ROOM

TASK NUMBER: HKFL-0013

DEPARTMENT: Housekeeping

DATE ISSUED: January 2005

GUEST

EXPECTATION:

I expect my Bathroom to be cleaned daily as this should be a hygienic place in which I shower.

TIME TO TRAIN: 25 minutes

Why is this task important for you and our guests?

Answers:

1 I understand the importance of the cleanliness of the guest bathroom.

2 When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score.

3 I can show my professionalism.

WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS

1) Preparation Take the sponge and the general

purpose cleaner What material do I clean the shower with?

2) Clean Clean the shower-head, taps, wall,

shower doorframe, shower door, and handle

What are the 6 things I need to clean?

3) Rinse Rinse the wall and other areas with

hot water, starting from the top downwards

How do I rinse the wall?

Why can’t I use cold water?

4) Dry Dry the showerhead and taps with a

dry cloth Dry the wall, shower doorframe, shower door and handle with a dry cloth

If any metal part is tarnished, take a wet cleaning cloth with metal polish and polish the metal in a circular motion

Scrub the floor with a hand brush and general-purpose cleaner

Rinse with water

Dry the area with a dry cloth

How do I polish metal?

How do I scrub the floor?

How do I dry the floor?

5) Report defects To report immediately of any

maintenance problem is found while cleaning

Why do I have to report immediately?

What might some of those defects be?

Summary questions:

1 How long should it take me to clean a shower room?

2 What are the basics steps when cleaning a shower room?

3 What material do I need to clean the shower?

4 What is the first thing I do when cleaning the shower? And the last thing?

5 What do I need to clean in the shower?

6 Do I need to report defects to HK or can I report this defect immediately to POMEC?

Now ask the trainee to practice the task from start to end to test competency.