SOP Intercontinental Group Housekeeping Floor How to clean a toilet41273

HOW TO CLEAN A TOILETGUEST I expect the toilet to be cleaned every day.. I expect sufficient supplies of toilet paper.. 1 Preparation Take the toilet brush, sponge, scrubbing pad, cleani

HOW TO CLEAN A TOILET

GUEST

I expect the toilet to be cleaned every day I expect sufficient supplies of toilet paper.

TIME TO TRAIN: 25 minutes

Why is this task important for you and our guests?

Answers:

1 I understand the importance of the cleanliness of the Toilet

2 When the Toilet is clean, I am able to satisfy our guests and increase the GSTS score.

3 I can show my professionalism.

4 The Guest won’t be embarrassed if they run out of toilet paper.

1) Preparation Take the toilet brush, sponge,

scrubbing pad, cleaning cloth and general-purpose cleaner

What cleaning cloth do I need to take?

Can I take the same cloth for other parts to clean?

2) Flush the toilet bowl Flush the toilet Pour some

all-purpose cleaner around the inner bowl

Why do I need to flush the toilet?

3) Clean toilet inner bowl Scrub toilet inner rim and bowl with

toilet brush especially the area under the rim

If there is a stubborn stain, spray it with toilet bowl cleaner and leave for

5 minutes before scrubbing

Why do I have to brush the toilet first?

What happens if stains are not removed immediately?

4) Clean toilet cover and seat Clean the toilet lid and seat by using

all-purpose cleaner and a sponge

Ensure both sides of the lid and seat are cleaned

Pay particular attention to the rubber stoppers If they are missing, report it

to the Housekeeping office

Clean the toilet bowls’ outer rim using a sponge and general purpose

On what do I have to take special attention?

cleaner

Pay attention to the hinges

Ensure urine stains or any buildup is thoroughly removed

5) Clean the outside part of

toilet Clean the outside of the toilet bowl and base with sponge and general

purpose cleaner Ensure that all dirt and stains are thoroughly removed

6) Rinse toilet cover, seat and

outside part of toilet

Wipe all areas thoroughly using a sponge and water

Ensure that all parts are thoroughly cleaned

7) Wipe dry Dry the toilet cover, seat, outside of

the toilet and all parts with dry cleaning cloth and ensure that all areas are free of watermarks, stains, dirt and hair

Close the toilet lid when cleaning is completed

8) Report defects To report immediately of any

maintenance problem is found while cleaning

Why do I have to report immediately?

Summary questions:

1 What is important when cleaning the Toilet?

2 What do I have think of first?

3 What are the utensils for cleaning the toilet?

4 Do I always have to rinse with water after cleaning?

5 Why do I have to dry the toilet bowl?

6 How long should it take me to clean a toilet properly according to this standard?

7 Do I need to report defects to HK or can I report this defect immediately to POMEC

Now ask the trainee to practice the task from start to end to test competency