STANDARD OPERATING PROCEDUREHOW TO CLEAN A MIRROR GUEST EXPECTATION: I expect all mirrors in my room to be clean and spotless.. When the mirror is clean, I am able to satisfy our guests
Trang 1STANDARD OPERATING PROCEDURE
HOW TO CLEAN A MIRROR
GUEST
EXPECTATION:
I expect all mirrors in my room to be clean and spotless I feel that dirty mirrors reflect poor housekeeping standards.
TIME TO TRAIN: 25 minutes
Why is this task important for you and our guests?
Answers:
1 I understand the importance of the cleanliness of the mirror.
2 When the mirror is clean, I am able to satisfy our guests and increase the GSTS score.
3 I can show my professionalism.
4 Guests feel comfortable with a clean mirror, it’s something they will inspect every day.
Trang 2WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS
1) Preparation Take old newspaper, razor and
window cleaner, and soft cloth What is the material I need to clean the mirror?
2) Cleaning Remove any stains or spots from the
surface of the mirror with a razor blade
Spray the surface of the mirror with glass cleaner and clean the mirror with a clean cloth, wiping from left
to right and top to bottom
Ensure that the mirror surface is free from stains and water marks
Old newspapers can be used to polish the mirror
Take a leather cloth or newspaper into and polish the mirror with circular movements
If you use a clean cloth, ensure that
no lint is left on the mirror
Where do I get a razor blade from? Won’t it damage the mirror?
What cleaner do I need?
What can be used to polish mirrors?
Is there a preferred motion to polish?
What is so disturbing about lint?
3) Report defects To report immediately of any
maintenance problem is found while cleaning
Why do I have to report immediately?
Summary questions:
1 What material do I need to clean the mirror?
Trang 32 What special attention do I need to take when cleaning a mirror?
3 How do I remove lint?
4 Where are the mirrors located in a room?
Now ask the trainee to practice the task from start to end to test competency.