pure and applied to lean six sigma

... planning and communication tools: – Used for new product development – Used to conform to customer demands – Used any time you have customers and you need to identify their expectations and turn ... matrix used to depict customer requirements Trang 3• A QFD is used to capture the voice of the customer and translate it into technical information that an organization can use in order to create ... Determine the Voice of the Customer: Four types of customers – Those customers we already have and can’t lose – Those customers we could lose easily – Those customers we could gain with minor

Ngày tải lên: 09/01/2018, 08:59

... Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© 2011 Pearson Higher Education, Lean Six Sigma • Lean tools and techniques are used to standardize work and ... work and remove waste and non value-added activities • Six Sigma tools and techniques are used to attack the variation present in processes Trang 4Lean Six Sigma• Lean Benefits: – Reduced ... Systematic Training of Participants Trang 20Six Sigma• Six Sigma is data driven and profit focused. Trang 21Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle

Ngày tải lên: 09/01/2018, 08:59

... or regulate To make submissive. Trang 3The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and simultaneously to bring pride ... Trang 2• Lead: To guide on a way To direct on a course or in a direction To direct the operations or activity or performance Orchestrate. • Manage: To direct, control, or handle To administer ... of workmanship to people Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job

Ngày tải lên: 09/01/2018, 08:59

... success factors 5 Objectives: the specific and quantitative actions that must be taken in order to support the accomplishment of the goals and ultimately the mission and vision 6 Indicators: the ... factors answer the question: Where should the organization focus its resources in order to provide value to their customers? Trang 6Strategic Planning4 Goals: what must be achieved in order to ... organization’s vision into strategic actions 3 Critical success factors: the three to ten things, as identified by customers, that absolutely must be done well if the company is going to thrive Critical

Ngày tải lên: 09/01/2018, 08:59

... Customer Focus• Effective organizations talk to customers, translate what their customers said into appropriate actions, and align their key business processes to support what their customers ... advantage by carefully and constantly analyzing customers’ needs and by organizing and operating to meet these needs the first time and every time. Trang 11Creating a Customer Focus• How will ... 1Creating a Customer FocusChapter 4 Trang 2Creating a Customer Focus• From a customer’s standpoint, neither quality, cost nor schedule always comes first When customers evaluate the products and services

Ngày tải lên: 09/01/2018, 08:59

... problems to work on, develop solutions, and establish new procedures to lock in quality improvements Trang 5Process Improvement Teams • Lean Six Sigma organizations tap into the knowledge and skills ... Team Growth: Stormy – While working together, team members must understand and agree on the goals of the team They must establish and adhere to team ground rules for behavior and performance ... investigating, analyzing, and finding a solution to the problem situation within a specified time frame. Trang 11Process Improvement Teams• Lean Six Sigma teams are composed of those closest to the problem,

Ngày tải lên: 09/01/2018, 08:59

... continuous improvement process to meet: – Conformance to requirements – Prevention of defects – Zero defects – Costs of quality Trang 6Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers ... found before the product is shipped or the service is provided to the customer Trang 10Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All ... when a company is performing activities designed to prevent poor quality in products or services. Trang 8Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River,

Ngày tải lên: 09/01/2018, 08:59

... personnel, etc – Design the information requirements necessary to manage each process and to Trang 16Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 ... organization measure? – What measures does the organization use to make decisions and take action? Trang 10Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ ... having specific, measurable objectives to achieve – Lack of focus on what’s important to the organization. Trang 24Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper

Ngày tải lên: 09/01/2018, 08:59

... Evaluation and Review Technique) • Shows time and probabilities – CPM (Critical Path Method) • Shows costs, time, probabilities Trang 23• Gantt chart forces a person to have a plan and to keep track ... Management• Plans include: - Goals and Objectives - What are the specific goals and objectives supporting mission? - It is crucial to tie any project’s objectives to the overall mission of the firm! ... identification and assignment of clear-cut tasks • Gantt chart enables users to visualize the passing of time, easy to read Trang 24• A division of space represents both an amount of time and an amount

Ngày tải lên: 09/01/2018, 08:59

... produce an item in order to meet customer demand – Takt time is defined as: Available working time per day • Takt time = -Customer demand rate per day Trang 8Just-in-Time and Kanban• Seven sources ... pillars of the Toyota Production system – When a Jidoka system is present, machines and equipment are designed to stop automatically when a problem is detected Any operator on the line also ... just-in-time for the customer to pick up Trang 4Just-in-Time and Kanban• Just-in-time requires three basic components: • A Pull system • Continuous flow processing • Adherence to Takt times Trang

Ngày tải lên: 09/01/2018, 08:59

... competitive and to stay in business and to provide jobs • This first point encourages leadership to constantly improve their products or services through innovation, research, education, and continual ... Kaizen and Error Proofing • Dr Deming’s 14 points as a continuous improvement efforts foundation: – Create a constancy of purpose toward improvement of product and service, with the aim to become ... Upper Saddle River, NJ 07458. • All Rights Reserved Kaizen and Error Proofing • Kaizen – Guiding words • Combine • Simplify • Eliminate – Kaizen seeks to standardize work processes while eliminating waste.

Ngày tải lên: 09/01/2018, 08:59

... around and go bad • Analyze need, priority, storage method, restocking method, cost of stock Trang 24• Improve this by:– Building awareness – Monitoring expenditures closely – Responding to deviations ... Find root causes and eliminate them in the design of products, processes and machines. – Five Improvement Tools • a) Pareto • b) Problem analysis • c)Ask why 5 times • d) Cause and Effect • e) ... Measure progress toward elimination of equipment losses by: – Measuring the number of occurrences of breakdowns, jams, and standbys – Measuring the duration of breakdowns, jams, and standbys – Measuring

Ngày tải lên: 09/01/2018, 09:00

... Manufacturers – warehouses – Distribution centers – Retailers – Customers Trang 5Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers © 2011 Pearson Higher Education, Upper ... the supply chain – How each segment of the supply chain be managed and optimized Trang 7Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers © 2011 Pearson Higher Education, Upper ... best methods of procuring, maintaining, packaging, transporting, and storing materials and personnel in order to satisfy customer demand Trang 12Supply Chain Management• What role does purchasing

Ngày tải lên: 09/01/2018, 09:00

... tends to be normally distributed; as the sample size n increases, this tendency toward normality improves – The central limit theorem enables conclusions to be drawn from the sample data and applied ... on a histogram the data are grouped into cells Each cell contains a range of values Trang 11Statistics • To create a histogram: – Step 1: Collect the data and construct a tally sheet – Step 2: ... intervals, midpoints, and boundaries – Step 4: Label the axes – Step 5: Post the values – Step 6: Interpret the histogram Trang 12• Analysis of Histograms – Shape, spread, and location are the

Ngày tải lên: 09/01/2018, 09:00

... production runs, the operator can monitor machine production and determine when to make the necessary adjustments to the process or when to leave the process alone to ensure quality production. ... functions: 1 Decision-making tools They provide an economic basis for making a decision as to whether to investigate for potential problems, to adjust the process, or to leave the process alone. ... be used to help locate and investigate the causes of the unacceptable or marginal quality By observing the patterns on the chart the investigator can determine what adjustments need to be made.

Ngày tải lên: 09/01/2018, 09:00

... collection of evidence. • Lean Six Sigma practitioners know that they can not make quick judgments without the data to support their conclusions They need evidence They need the answer to the question: ... meeting the specifications set by the customer or designer. Trang 4Process Capability• The relationship between the population standard deviation  and the standard deviation of the subgroup averages ... always less than or equal to Cp 5 When Cpis greater than or equal to 1.0 and Cpk has a value of 1.00 or more, it indicates the process is producing product that conforms to specifications. 6 When

Ngày tải lên: 09/01/2018, 09:00

... Reliability engineering provides the theoretical and practical tools used to determine the capability of parts, components, equipment, subsystems and systems to perform their required functions without ... Trang 1Chapter 20 Trang 2• Reliability and Maintainability are key ingredients to preserving production efficiency Properly managed, they lead to lower total life cycle costs, helping organizations ... packaging and shipping methods – Assure reliability by proper field service and training – Improve reliability through feedback to design, engineer, purchase, manufacture, package, ship, sell, and

Ngày tải lên: 09/01/2018, 09:00

... Single Factor Experiment – A single factor experiment allows for the manipulation of only one factor during an experiment. • Select one factor and vary it, while holding all other factors constant ... adjustments to one or more of the other factors to achieve the best results. – Life isn’t this simple • Single factor changes rarely occur that are not inter-related to other factors in real ... experiment should be as simple as possible. – Easy to set up and carry out – Simple to analyze and interpret – Simple to communicate or explain to others

Ngày tải lên: 09/01/2018, 09:00

... majority of users of Lean and/or Six Sigma has been trained in both Lean and Six Sigma The combined synergy of Lean and Six Sigma has now become the most widely accepted methodology and this begs the ... the Lean and/or Six Sigma user base has shown that 50.3% of Lean and/or Six Sigma users have received training in both Lean and Six Sigma This compares with 20.8% having received training in Lean ... important to give an executive introduction to Lean and Six Sigma covering aspects such as definitions, principles, methodology, and their benefits We will encourage readers to refer to other Lean / Six

Ngày tải lên: 22/06/2018, 11:16

... majority of users of Lean and/or Six Sigma has been trained in both Lean and Six Sigma The combined synergy of Lean and Six Sigma has now become the most widely accepted methodology and this begs the ... the Lean and/or Six Sigma user base has shown that 50.3% of Lean and/or Six Sigma users have received training in both Lean and Six Sigma This compares with 20.8% having received training in Lean ... important to give an executive introduction to Lean and Six Sigma covering aspects such as definitions, principles, methodology, and their benefits We will encourage readers to refer to other Lean / Six

Ngày tải lên: 26/02/2019, 16:34