Lean six sigma process improvement tools and techniques by donna summers chapter 02

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and simultaneously to bring pride of workmanship to people.. Put

Leadership

Chapter 2

• Lead: To guide on a way To direct on a

course or in a direction To direct the

operations or activity or performance

Orchestrate.

• Manage: To direct, control, or handle

To administer or regulate To make

submissive.

The aim of leadership should be to improve

the performance of man and machine, to

improve quality, to increase output and

simultaneously to bring pride of workmanship

to people Put in a negative way, the aim of

leadership is not merely to find and record

failures of men, but to remove the causes of

failure: to help people to do a better job with

• Dr W Edwards Deming’s tools for

leadership:

– Fourteen Points

– Non-faulty Systems

– Plan-Do-Study-Act Cycle

– Economic Chain Reaction

– Red Bead Experiment

– Management by Fact and with a Knowledge of Variation

• Leader

– innovate

– long range

perspective – asks what and why

– has eye on the

horizon – challenges status

quo

• Manager

– administer – short range view – asks how and when – has eye on bottom line

– accepts status quo

• A Leader

– earns respect

– is a coach

– is encouraging

– guides by example

– inspires

– makes work fun

– rewards success

– treats you as a valued

colleague

• A Boss

– demands respect – is a taskmaster – is critical

– rules by fear – commands – makes work a burden

– punishes mistakes

• Leaders need:

– Personal Integrity

• Do what you said you would do when you said you would do it.

– Self-Respect:

• Resolve personal issues that are effecting your self image.

– Respect for Others:

• Seeing the other person, their needs, their feelings as viable.

• How do Leaders Provide Direction?

– They ask the questions:

• What must be done?

• What could be done?

• What should be done?

• How do Leaders Provide Direction?

– Leaders look into the GAP between what is

and what should be.

• They:

– Stop, Look and Listen – Stop your normal routine – Look and listen for cues – Challenge assumptions – Test assumptions

• Four Styles of

Leadership

– Directing

– Consultative

– Participative

– Delegating

• The Converse of Four Styles of

Leadership

– Dominating – Over-involving –

Over-accommodating – Abdicating

• Leadership Styles

– Directing

• Taking Responsibility and making decisions on your own.

• Giving information about what to do, how to do

it, and why it should be done.

• Giving people recognition for following your directions.

• Leadership Styles

– Consultative

• Involving people in your responsibilities and making decisions based on their input.

• Seeking information for analyzing and solving your problems.

• Giving people recognition for making contributions to problem-solving.

• Leadership Styles

– Participative

• Supporting people with their responsibilities by helping them think through problems.

• Asking questions to help others analyze and solve their problems.

• Giving people recognition for seeking or accepting support.

• Leadership Styles

– Delegating

• Giving people responsibility and letting them make decisions on their own.

• Maintaining limited communication through briefings and updates.

• Giving people recognition for accepting responsibilities

• Leadership Advice:

– Never propose anything to another person

unless you are prepared to take full responsibility for making it happen.

• integrity: are you willing to do this yourself?

– Control the presentation.

• Be alert to distracting influences.

• Leadership Advice:

–Praise Loudly

–Blame Softly