INTERNSHIP REPORT Viking technology JSC

Being recommended and allowed by English Department - Thuong Mai University, I luckily have an opportunity to work at Viking Technology JSC as an intern.. I would like to give my sincere

TABLE OF CONTENTS

TABLE OF CONTENTS i

INTRODUCTION ii

LIST OF TABLES AND CHARTS iii

LIST OF ABBREVIATIONS iv

PART 1: OVERVIEW OF VIKING TECHNOLOGY JOINT STOCK COMPANY 1

1.1 General introduction about Viking Technology JSC 1

1.2 The process of foundation and development 1

1.3 Missions – Visions – Core Values 2

1.4 Company’s organizational structure 3

1.4.1 The specific duties and function of each department 4

1.4.2 Function of each department 4

1.5 Business results in recent 2 years (2018,2019) 5

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN VIKING TECHNOLOGY JSC 9

2.1 The work done inside the company 9

2.2 The work done outside the official assignment of the company 9

2.3 Skills and knowledge gained in the internship processing 9

2.4 The difficulties and lessons of experience in the internship processing 10

2.4.1 The difficulties in the internship processing 10

2.4.2 The lessons of experience in the internship processing 11

PART 3: THE REALLITY OF THE USE OF ENGLISH IN EDUGLOBAL VIETNAM JSC 12

3.1 The reality of using English in the business 12

3.1.1 Advantages 12

3.1.2 Disadvantages 13

3.2 Recommendations for solutions 13

PART 4 : RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC 15

CONCLUSION 16

In recent decades, information technology and digital content have been receiving a great deal of public attention, which lead more and more people consume these kinds of products and services Being aware of this trend, Viking Technology Joint Stock Company determined the core value and built the

appropriate brand in terms of global demands

The company was founded in 2015 by experienced members of technology The first criterion is set out to meet the quality and adequacy of solutions to optimize the business process of organizations and businesses Viking

Technology JSC looks forward to achieving great developments in their career,

as well as making a useful contribution to society They aspire to talented

people, who have the same intention to build a unified organization, fulfill ambitions and meet the trust of members Loyal to the development perspective based on the quality of products and services, the criteria to meet customer requirements are put on top of the Viking projects and services provided The achievements of Viking today are thanks to the continuous efforts of the

management team and staffs

Being recommended and allowed by English Department - Thuong Mai University, I luckily have an opportunity to work at Viking Technology JSC as

an intern After one month under devoted support and instruction of managers and staffs in the company, I was able to learn a great deal of professional

knowledge and apply what I obtained from university into practice

I would like to give my sincere thanks to teachers at English department as well as my manager and staffs at Viking Technology JSC I look forward to receiving comments and suggestions so as to improve my report

Hanoi, January 5 th , 2020.

Student Nguyen Thu Thao

LIST OF TABLES AND CHARTS

2 Chart 1.1 Viking’s organizational structure 3

LIST OF ABBREVIATIONS

No Abbreviations English Meaning Vietnamese Meaning

PART 1: OVERVIEW OF VIKING TECHNOLOGY JOINT STOCK

COMPANY

1.1 General introduction about Viking Technology JSC

- Company name: Viking Technology JSC

- Address: Thang Long Tower 98 Nguy Nhu Kon Tum, Hanoi

- Telephone: (84.9) 8582 9280

- Fax : (84.4) 8582 9281

- Website: http://www.vkg.vn

- Legal capital: VND 5 billion

1.2 The process of foundation and development

Viking Technology was established on February 3rd, 2015 by experienced members of technology The first criterion is set out to meet the quality and adequacy of solutions to optimize the business process of organizations and businesses

Image 1.1 Logo of Viking Technology JSC

Viking Technology JSC looks forward to achieving great developments in their career, as well as making a useful contribution to society The company aspired to talented people, who have the same intention to build a unified

organization, fulfill ambitions and meet the trust of members Loyal to the

development perspective based on the quality of products and services, the criteria to meet customer requirements are put on top of the Viking projects and services provided The achievements of Viking today are thanks to the

continuous efforts of the management team and staffs

1.3 Missions – Visions – Core Values

Missions:

● Fulfilling the responsibility with state, paying all taxes in

accordance with current regulations

● Implementing state regulations on environmental protection,

national security and labor safety

● Bringing prosperity to the company and its members – employees and bringing optimal benefits to shareholders

● Bringing to customers the most advanced products, software, applications and tools to help customers create innovative products, shorten product development cycles, save costs, improve competitiveness, and soon bring their products to dominate the market

Visions:

● Becoming the top technology company in Vietnam

● Expanding international market, such as Thailand, Indonesia, Korea,… in the following years

● Focusing on inventing a variety of software and developing

telecommunications and information technology market

Core values:

● Wow-service: Service that goes beyond fulfilling basic customer expectations and giving them a pleasant surprise

● Responsibility: Bring high value to customers, train dynamic and professional staff In addition, contributing to the industrialization and

modernization of the country, bringing a new wave for domestic and foreign enterprises

● Creativity: Eduglobal is always aiming at a flexible, constantly changing, creative business to adapt the industry 4.0

● Human values: The company believes that human element is

extremely important not only for the operation of the company, but also for society in general Therefore, the company always concentrates on fostering incompetent managers and skilled workers, offers good remuneration, and ensures the rights of employees

● Professionalism: The has always proved to be a professional

organization, from the way it is organized, operated, the way it provides

products and services to how it recruits and gives incentives to the employees

1.4 Company’s organizational structure

Chart 1.1 Viking Technology JSC structure

From the above chart, you can see that this structure is relatively simple which only have board of management, 1 director, 1 vice director and 3

departments which are technological department, financial department and sales department As the company has established for 5 years, it is appropriate to develop from a small scale and step by step extend the business Although there

is not without disadvantages, the advantages will be far more significant In fact,

the company structure is simplified which helps management effectively and cut down the costs Therefore the company can develop sustainably

1.4.1 The specific duties and function of each department

System integration and Software solutions on demand are the main supplies

of Viking Technology to every customers System integration provides

customers with many benefits on the basis of linking features between hardware, software, network and utilities to satisfy customers' management needs

Viking Technology JSC has experienced experts in system integration with important certificates such as CCNP, CCIE, OCP, etc The solution they provide always harmonizes efficiency and cost, especially customers are proud of the company’s service capacity

With a team of experienced engineers who have worked for large

organizations such as IBM, Microsoft, DELL, FPT, The company is

completely confident to bring the best solution for developing applications according to customer requirements Some of the applications that they have consulted and implemented for customers include:

- Online training system

- Web portal

- Document management and operational management system

- Digital content management system

- Human Resource & Salary Management System

- Customer relationship management system

- Public administrative management system under the one door mechanism

- Hospital Management System

- Business Process Management System Television

1.4.2 Function of each department

● Board of management

Boards should make the high-level policy decisions and leave the low-level managing policy decisions to the management This means boards make

big decisions like whether to close or open facilities, or make major purchases in keeping with the organization's long-term strategic plans

● Director

The Director who will work and manage the head of all departments in the company and report to Board of management

● Financial Department

The business functions of a finance department typically include planning, organizing, auditing, accounting for and controlling company's finances

The department also usually produces the company's financial statements

● Technological Department

Manage, implement and inspect technical work, ensure work progress, saftey, quality and economic efficiency in Company Management of using, reparing, purchasing equipments, machines for business operations in Company

● Sales Department

The main function of a sales department is to effect sales It is concerned with the transfer of ownership or merchandize on terms satisfactory to both the buyer and seller This has to be done at the lowest possible cost The department plays an important role in the company by contacting potential or existing

customers to introduce our products and services In addition they also explain and deal with customer's problems

1.5 Business results in recent 2 years (2018,2019)

Below are the sample contract of Viking Technology JSC in 2018-2019:

CÔNG TY CỔ PHẦN CÔNG NGHỆ VIKING

Viking Technology Joint Stock Company

Address: Thang Long Tower 98 Nguy Nhu Kon Tum, Hanoi

Phone: (84.9) 8582 9280 Fax: (84.4) 8582 9281

Email: inf@vkg.vn Web: www.vkg.vn

Name and number of contract Capital management

Contract signing date 2018, 2019

Date of completion 2018, 2019

Contract price 1,000,000,000 Equivalent: VND

Project name Implementing Capital Management solution

Describe similar properties as prescribed

Implementation scale specify the contract scale

Other characteristics specify other characteristics if necessary

Table 1.1 Sample contract of Viking Technology JSC

Below are the statistics of Viking Technology JSC performance in 2018-2019:

9

24.562.80

2 Cost of goods sold 14.465.62

2

15.348.57

3 Financial revenue 243.741 328.618 (84.877) 134.82

4 Financial expenses 65.081 79.794 (14.713) 122.61

6 Management cost 4.423.879 4.647.952 224.073 105.07 7

Profit before tax

(PBT)

(7=1+3-2-4-5-6)

3.960.014 4.539.636 579.622 114.64

8 Profit after tax (PAT) 2.970.011 3.496.854 526.843 117.74

Table 1.2 Business results of Viking Technology JSC

Unit: Thousand VND (Source: Financial Department)

From the above figures, it is clear that revenues and profits of Viking

Technology increase with each year In 2018, sales revenue reached over VND 22.9 billion and PBT was more than VND 3.9 billion The equivalent figures for

2019 were over VND 24.5 billion and VND 4.5 billion respectively We can see that there was a noticeable increase in the sales revenue and PBT in 2019

compared with the previous year, with 7% for sales revenue and 14.6% for PBT This growth was mainly thanks to such reasons as followed: effort of all

employees, the right direction of the company, and the continuous improvement

of the quality of products and services, etc This increase also indicates an

optimistic outlook on the operation of the company in the future

Information about Sales Department of Viking Technology JSC

In any organization, Sales Department plays a pivotal role in the success of the business and Viking Technology JSC is no exception The department serves

as the face of the company as well as the bridge between Viking Technology and its customers, suppliers and partners This department takes responsible for:

● Researching on the market and customer behavior to find out the needs

of customers

● Defining strategic marketing plans for Viking Technology’s products and services, detailed planning, and implementing these plans

● Producing advertising campaigns by gathering the information from different sources

● Coordinate with the other departments to implement detailed marketing programs

● Tracking the trends and monitoring competitors to make the most

effective marketing strategies

● Creating and disseminating images, messages and ideas that best

communicate the brand values

● Ensuring in increase of brand awareness both inside and outside the company

● Being responsible for some tasks related to import sector: transactions with foreign suppliers and partners

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN

VIKING TECHNOLOGY JSC

2.1 The work done inside the company

As an intern in Viking Technology JSC, I have been getting involved in a number of activities of the Sales Department and gained several results such as:

● Learning about the company’s regulations and reading materials or documents of the company

● Making the acquaintance of the others in the workrooms and working environment and visiting the assignment and instructions of the guide

● Translating documents, mails, faxes which foreign partners, suppliers sent to

● Photocopying some reports and short contracts and writting or

replying partners’ letters and email

● Classifying and arrange English bills, receipts, reports and contracts

● Understanding the company’s background, its missions, its work and

my responsibilities when taking the internship in the company

● Having more knowledge and realize different business documents

2.2 The work done outside the official assignment of the company

In addition to the official assignment of the company, I spend my free time learning more about real-world activities because I want to understand the process of working and working for a company, which is really useful for me later

In addition, I am involved in cleaning the workplace to ensure cleanliness

in the company

2.3 Skills and knowledge gained in the internship processing

During the internship period at the company, I had accumulated many meaningful lessons from my work and my colleagues had given me many useful helps I not only had many chances to improve my knowledge and experience in

the import-export sector but also had access to many modern equipment and a professional environment All the knowledge, skills and experience which I got during working at the company are very useful for my job in the future Because

of lacking experience, I faced many difficulties However, I had overcome those challenges and gained good results

This experience had helped me to improve my professional writing skills I

am becoming familiar with mails , taxes in English and how to deal with

customers I also learned common English phrases in official documents which are very useful for my future job Besides, I practiced English translation to translate materials and contracts of the company so that I can learn many

specialized words as well as phrases

I also learned how to use office machines, such as printers, scanners,

photocopiers, etc Moreover, I learned how to work on excel or Google Drive in working, saving and reckoning statistics I also know how to write a report, comment card, contract, and bill

Hopefully, they will be good keys for my next steps in the future

Below are the details about my tasks and knowledge, skills and experience after completing each task

2.4 The difficulties and lessons of experience in the internship

processing

2.4.1 The difficulties in the internship processing

Due to the lack of practical knowledge, I encountered some difficulties in the process of practicing: I did not know how to use office machines such as printers, photos and fax machines New start to get into life so initially difficult

to integrate with everyone in the company, shy, timid Do not boldly suggest ideas or dare to ask Because the practice time is not much, we do not have specific and deep knowledge about the work in the departments, meeting many difficult terms about import and export