Being recommended and allowed by the Business English Department – Thuongmai University, I have gratefully experienced as an intern at Phuong Chi Software Company Limited.. During the on
Trang 1Being recommended and allowed by the Business English Department – Thuongmai University, I have gratefully experienced as an intern at Phuong Chi Software Company Limited During the one-month internship at Phuong Chi Software Co., Ltd, I received a plenty of enthusiastic help and support from the brothers and sisters in the company that guide and encourage me to overcome all difficulties and finish this hard but meaningful time
I would like to express thanks to the School Board of the Thuongmai University and Phuong Chi Software Co., Ltd and the Department of Business English creating favorable conditions for me to take my internship
At the same time, I would also like to thank to Ms Giang Thanh Huyen, my leader who gave me useful guidance and advice that help me to finish my internship successfully From these advices I can improve my English skills in job
Last but not least, I would like to thank White Label team, often shared my feelings and gave me timely advice during the internship
In short, I really thank to all people helping me to finish this internship report
Hanoi, February 13, 2020
Vu Thi Hoa
Trang 2TABLE OF CONTENT
ACKNOWLWDGEMENTS i
TABLE OF CONTENT ii
CHAPTER 1: OVERVIEW OF PHUONG CHI SOFTWARE CO., LTD 1
1.1 GENERAL INFORMATION ABOUT THE COMPANY 1
1.1.1 Name, address and current scale of the company 1
1.1.2 The foundation and development 1
1.2 THE SCOPE OF BUSINESS ACTIVITIES OF THE COMPANY 2
1.3 BUSINESS RESULTS FOR THE PERIOD OF 2016-2018 4
1.4 THE STRUCTURE OF THE COMPANY 4
1.4.1 Organizational structure 4
1.4.2 The functions of each department 5
CHAPTER 2: THE INTERNSHIP PROCESS IN PHUONG CHI SOFTWARE CO., LTD 7
2.1 TASKS PERFORMED DURING THE INTERNSHIP 7
2.1.1 Internship content 7
2.1.2 Work content 7
2.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESS 8
2.2.1 The difficulties in the internship process 8
2.2.2 The lessons of experience in the internship process 8
CHAPTER 3 ENGLISH USAGE STATUS AT THE INTERNSHIP UNIT 10
3.1 THE REALITY OF USING ENGLISH IN THE BUSINESS 10
3.2 RECOMMENDATIONS FOR SOLUTIONS 11
Trang 3CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC 13 REFERENCES 14 APPENDIX 15
Trang 4CHAPTER 1: OVERVIEW OF PHUONG CHI SOFTWARE CO., LTD
1.1 GENERAL INFORMATION ABOUT THE COMPANY
1.1.1 Name, address and current scale of the company
Company name: Phuong Chi Software Company Limited - Phuong Chi Software Co., Ltd
Company type: Software company
Established year: 2013
Main markets: Nationwide & International (US, Germany, France, etc.)
Address:
- 22 Thanh Cong Road, Ba Dinh District, Hanoi City
- 51 Quan Nhan Street, Thanh Xuan District, Hanoi City
- 2 Nguyen Hoang Road, Nam Tu Liem District, Hanoi City
Legal representative: Nguyen Ngo Trinh
Phone: 0983401107
Email: pcsc@gmail.com
Website: www.pcsc.vn
Tax code: 0106173820
Logo:
Picture 1: Logo of Phuong Chi Software Co., Ltd (Source: https://freec.asia/company/phuong-chi-software-company-i2522/overview )
1.1.2 The foundation and development
- 2013-2014 - The stage of starting a business:
In December 2013, Phuong Chi Software Co., Ltd was established at 40m2 headquarters with only 20 seats The company had its first customers, Ultra Outdoor, NFM and Lamps Plus In February 2014, the company moved to a new office of 200m2 in Duy Tan Street, Hanoi City In April 2014, the company gained new
Trang 5customers in the US and the number of members increased to 50 In four months, the number of employees increased to 100
- 2015-2017 - The integration period:
In April 2015, the company moved to a new office of 800m2 in Lang street In December 2015, the company had 200 employees In April 2016, the company had the first major customers, the company's staff also reached 550 people By 2017, the company has two headquarters: 22 Thanh Cong Road, Ba Dinh District and 51 Quan Nhan Street, Thanh Xuan District, Hanoi City
- Period 2018-2019:
The year of 2018 marked a remarkable development of the company when the number of employees reached over 1200 peoples with both large and small projects The company opened another facility at: 2 Nguyen Hoang Road, My Dinh Plaza 2 Building, increasing the number of facilities to 3 locations In the near future, Phuong Chi Software Co., Ltd wants to orient itself to become an Outsource company that leading data technology and data processing market in the US and Europe
1.2 THE SCOPE OF BUSINESS ACTIVITIES OF THE COMPANY
Phuong Chi Software Company Limited, whose transaction name is Phuong Chi Software Company Limited (PCSC) is a company specializing in Remote Data Processing Services for foreign partners including:
- Website content management
- Design 3D images
- Electronic email marketing design
- Handling billing of customers
- Manage marketing content of customers via social networks Facebook, Pinterest, Instagram
The main field of activity of the company is to provide outsourced BPO services
to partners operating in the field of e-commerce, including the following main fields:
- Data processing, leasing and related activities of data management, image design, interior products perspective
- Information technology services and computer-related services
- Management consultancy activities
- Business support services
Trang 6Picture 2: Phuong Chi Software Co., Lt (Source:
https://ybox.vn/tuyen-dung/hn-cong-ty-phan-mem-phuong-chi-tuyen-dung-nhan-vien-van-phong-2017-ixwex78sly)
Phuong Chi Co., ltd is increasingly developing and always striving to become a company: "Exceeding customers' expectations, bringing experiences and pride to employees" Phuong Chi Co., Ltd was established with the mission of becoming an expanded business division of the partners, focusing on website administration expertise, helping partners optimize costs, focusing all the time on building strategies and business development
For nearly 6 years of operation, as a regular partner of more than 100 e-commerce companies in the US, Phuong Chi Co., Ltd has proven its superiority, providing quality services that meet rigorous standards in the US, accumulating management experience on all the largest e-commerce platforms in the United States,
as well as the management of a single e-commerce website
Picture 3: Phuong Chi Software Co., Lt
(Source: https://www.pcsc.vn/tin-noi-bo/view?id=11 )
Trang 71.3 BUSINESS RESULTS FOR THE PERIOD OF 2016-2018
The business results of the company are attached as Appendix 1 - Table 2.1: Business results of Phuong Chi Software Company Limited (2017-2019) From Table 2.1, we can see that the company's revenue has been increasing continuously over the years from 2017-2019 In 2018, the total revenue of the company increased by more than VND 80 billion compared to 2017 In 2019, the total revenue increased by more than VND 164 billion, doubled compared to 2018 The company's profit increased year by year and increased sharply in 2019 2019 is a successful year for Phuong Chi Software Company as the company continually expands its business, increasing the number and quality of projects, ensuring the continuous development of company
Table1.2 : Business results of Phuong Chi Software Co., Ltd (2017-2019)
Net Sale 168.449.642.187 250.366.251.210 415.349.497.513 Cost of goods sold 21.124.270.427 28.358.342.250 48.315.285.212 Financial income 3.403.212.462 4.535.305.232 7.332.333.305
Deductions 62.417.126.132 84.105.082.754 101.231.086.423 Selling expenses 37.211.140.342 41.435.172.300 83.319.200.350 Net operating profit 51.100.317.750 100.999.688.910 189.816.276.805 Profit after tax 39.858.247.850 78.779.757.340 148.056.695.900
(Unit: VND) (Source: Finance department of the company)
1.4 THE STRUCTURE OF THE COMPANY
1.4.1 Organizational structure
A good management apparatus ensures that the company not only closely monitors the situation of production and enhances the quality of products but also reduces the unnecessary costs Recognizing this, the leadership of the company built a management apparatus that combines an online and functionality form together
This model organization apparatus is expressed by the following diagram:
Trang 8(Source: HR Department) Diagram 1: Organizational chart of Phuong Chi Software Co., Ltd
This organizational structure has the following advantages:
- Simple, easy to design and operate, decentralized to command timely command according to the prescribed route
- Give people many opportunities to learn from others and become professional
- Employees can supervise each other in case of complicated work and need cooperation
Disadvantages: easy to generate different ideas and suggestions, inconsistencies between departments leading to boring jobs and conflicts between departments The lines of communication through the organization become complicated Therefore, it is difficult to coordinate the activities of different departments, especially in a changing business environment
1.4.2 The functions of each department
- Director: Being responsible for the entire operation of the company before the law as well as the managing ministry
Deputy Directors
Production
Department HR Department
Finance Department IT Department Director
Trang 9- Deputy Directors: In addition to their specific tasks in each assigned field, they must also give their opinions to advise the director and act as the director's representative when the director is absent
- Production Department: Performing issues related to the provision of products and services to customers and related jobs
- Human Resources Department ( HR Department ): perform timekeeping, administrative procedures, company rules and train new employees
- Finance Department: in charge of financial matters, salaries, insurance, welfare regimes…
- Information Technology Department ( IT Department ): managing the network system of the company, supporting employees about computers, working equipment
Trang 10CHAPTER 2: THE INTERNSHIP PROCESS IN PHUONG CHI
SOFTWARE CO., LTD.
2.1 TASKS PERFORMED DURING THE INTERNSHIP
2.1.1 Internship content
* Practice time:
From December 26, 2019 ends on January 26, 2020
* Working time:
- Morning shift: From 7:15 to 12:00
- Afternoon shift: From 13:00 to 16:15
* Internship position:
At the office of Phuong Chi Software Company Limited, the office is 2 Nguyen Hoang Road, My Dinh Plaza2 building, Nam Tu Liem District, Hanoi City
2.1.2 Work content
During the internship, the company has created favorable conditions for me to participate in and understand the business activities through the following jobs
Job description:
Being responsible for managing goods data and performing the entire operation
process on E-commerce Website system under the instructions of customers
Verify the product related information (image, title, description, billing, etc.)
on Excel File
Review the product image information, determine the type of product image according to customer criteria, and process it on an Excel spreadsheet or other tools
Building, processing and posting information related to the product with support tools and some specialized software at the request of customers
Handling customer invoices and shipping service issues, managing inventory
in the form available by the customer, feedback to customers if there are problems with the payment methods
Talk to customers if problems arise
Trang 112.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESS
2.2.1 The difficulties in the internship process
Due to my limited knowledge and skills, I was surprised when doing internships and researching topics, when there were many things I couldn't learn in theory and textbooks More specifically, due to weak professional knowledge, I have to be done while learning Therefore the work efficiency is not high Additionally, the communication ability in English during exchanging informations still has several difficulties because of the incorrect pronunciation, the limited number of vocabulary,
so I do not understand obviously the wishes and requirements of partners Moreover, this is the first time I worked in a professional environment, so I am still strange and take a plenty of time to adapt Thus, it make to affect the progress of the work
Apparently, the practice period is quite short, only 1 month so the research may not be profound, there are still many errors that need fixing
2.2.2 The lessons of experience in the internship process
The internship time at the company and the actual collision, the work experience,
I have personally drawn to get valuable lessons for yourself, which is the foundation of success on career path in the future
During my internship in the Production department of Phuong Chi Software Co., Ltd, I was acquainted with the actual environment and learned numerous valuable lessons This is a good opportunity for me to apply the knowledge they have learned in practice as well as improve my knowledge and skills
Through exchanging and confirming informations with partners to develop new products , I have improved my communication skills ,improve skillls to handle all of request at customer requirement and customer complaints Additionally, I also learned how to search and organize, synthesize necessary materials in a scientific and logical manner, as well as how to read and analyze them
This experience also had helped me to improve my professional writing and reading skills when I check and review the product informations I am becoming familiar with structures, grammar in writing and how to effectively enrich my vocabulary I also learned common English phrases in official documents which are
Trang 12very useful for my future job Besides, I had a chance to learn many specialized words
as well as phrases
I also learned how to use office machines, such as printers, scanners, photocopiers, etc Moreover, I learned how to work on excel or Google Drive in working, saving and reckoning statistics I also know how to write a report, comment card, contract, and bill
Moreover, I understand more about the organizational structure of a company and how to manage a large business, one of the valuable lessons I learned during the internship All of those will be a great tool for a final year student of the EnglishBusiness Department during study, research during the final internship and writing an upcoming graduation thesis, especially on the later career path