Business communication developing leaders for a network world 2nd CHAPTER 4

Developing Cultural IntelligenceCultural intelligence CQ a measure of your ability to work with and adapt to members of other cultures.. Respect, Recognize, and Appreciate Cultural Dif

Importance of

Intercultural Skills

The Internet permits instant communication across

time zones and continents

Intercultural Communication Matters

Global Connectivity

Developing Cultural Intelligence

Developing Cultural Intelligence

Cultural intelligence (CQ)

a measure of your ability to work with and adapt to members of other cultures.

© 2016 by McGraw-Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or distribution in any manner This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website,

Cultural Intelligence

in the Workplace

4-9

Respect, Recognize, and Appreciate Cultural Differences

Cultural intelligence is built on attitudes of respect and recognition of other

cultures

This means that you view other cultures as holding legitimate and valid views of

and approaches to managing business and workplace relationships

4-10

Be Curious about Other Cultures

Study abroad

Learn a language

Develop friendships with international students on your campus

Take an interest in culture and routinely learn about it

4-11

Take an Interest in a Culture and Routinely Learn About It

 Watch films, television, documentaries, news, and other video of the culture

 Follow the business culture of a country

 Take courses and attend events related to particular cultures

 Make friends with people who live in other cultures and communicate online

4-12

Avoid Inappropriate Stereotypes

Projected cognitive similarity

the tendency to assume others have

the same norms and values as your

own cultural group.

Outgroup homogeneity effect

the tendency to think members of other groups are all the same.

4-13

Tolerance

Open-mindedness

Empathy

See the world through another’s eyes

Bridging the Gap Between Cultures

Adjust Your Conceptions of Time

People high in CQ show patience

They understand that most tasks take longer when working across cultures

because more time is needed to understand one another and cooperate

effectively

© 2016 by McGraw-Hill Education This is proprietary material solely for authorized instructor use Not authorized for sale or distribution in any manner This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website,

Avoid quickly judging that others have limited communication proficiency

Articulate clearly and slow down

Avoid slang and jargon

Give others time to express themselves

Use interpreters as necessary

Manage Language Differences

4-16

Learn foreign phrases.

Use simple English.

Speak slowly and enunciate clearly.

Observe eye messages.

Encourage accurate feedback.

Improving Intercultural Communication

Check frequently for comprehension.

Accept blame.

Listen without interrupting.

Smile when appropriate.

Follow up in writing.

Oral Mess ages

In high-context cultures opt for indirectness

to help preserve harmony

Respect the image a person holds in his or her social network

Bridging the Gap: Saving Face

Consider local formats.

Observe titles and rank.

Use short sentences and short paragraphs.

Avoid ambiguous expressions.

Improving Intercultural Communication

Strive for clarity

Use correct grammar.

Cite numbers carefully.

Accommodate reader in organization, tone, and style.

Writ en Mess ages

Opening State objective directly Offer thanks, apologize Issue personal greeting

Body Present facts and plans of

action, direct approach

Pose questions, solicit information

Provide back-ground data, use indirect approach

Future relationship, personal greeting

Cultural values Efficiency, directness,

action

Politeness, indirectness, relationship

Status, continuation, recognition

Broaden your view of other cultures.

Avoid reflex judgments.

Find alternatives.

Refuse business if options violate your basic values.

Conduct all business openly

Don’t rationalize shady decisions.

Making Ethical Decisions Across Borders

Resist lawful but unethical strategies.

Individualism and Collectivism

Individualism

a mind-set that prioritizes independence more highly than interdependence, emphasizing

individual goals over group goals, and valuing choice more than obligation

4-24

Second level Third level

Fourth level

Fifth level

Figure 4.2

Individualism and Collectivism

Communication Practices in High Individualist and High Collectivist

Cultures

4-26

Egalitarianism and Hierarchy

Egalitarianism

Believing in the principle that all people are equal and deserve equal rights and

opportunities

4-27

Egalitarianism and Hierarchy

Egalitarian cultures

People tend to distribute and share power evenly, minimize status differences, and minimize special privileges and opportunities for people just because they have higher authority

4-28

Gender Egalitarianism

Gender egalitarianism

deals with the division of roles between men and women in society

4-29

Egalitarianism and Hierarchy

Hierarchical cultures

people expect power differences, follow leaders without questioning them, and feel comfortable with leaders receiving special privileges and opportunities

4-30

Figure 4.5

Communication Practices in Egalitarian and Hierarchical Cultures

4-31

Communication Practices in High and Low Gender-Egalitarianism

Cultures

4-32

Building and Maintaining Cross-Cultural Work Relationships

Establish Trust and Show Empathy

Adopt a Learner Mind-set

Build a Co-Culture of Cooperation and Innovation

4-33

Seek training

Understand the value of differences

Don’t expect conformity

Learn about your cultural self

Make fewer assumptions

Build on similarities

© BananaStock / Jupiterimages

Capitalize on Workplace Diversity

Etiquette and Customs in the

BRIC Countries

4-35

Perceptions that Members of Various Cultures Have about

Americans

4-36

U.S Proverbs

He who holds the gold makes the rules.

Waste not, want not.

The early bird gets the worm.

If at first you don’t succeed, try, try again.

Proverbs Reflect Culture

Chinese Proverbs

A man who waits for a roast duck to fly into his mouth

must wait a very, very long time

A man who says it cannot be done should not interrupt

a man doing it

Give a man a fish, and he will live a day; give him a net,

and he will live a lifetime

Proverbs Reflect Culture

No one is either rich or poor who has not helped himself to be so (German)

Words do not make flour (Italian)

Wealth that comes in at the door unjustly, goes out at the windows (Egyptian)

Proverbs Reflect Culture

Other Proverbs