Business communication developing leaders for a networked world 2nd edition test bank

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing team

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Business Communication Developing Leaders for a Networked World 2nd Edition Test Bank by Peter Cardon

Solutions Manuals, Instructor's Resource Manual, Answers

Chapter 03 Team Communication and Difficult Conversations

True / False Questions

True False

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3 When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development

agenda is fluid, and the team adjusts the time it spends on various tasks as needed This is an example of a coordination meeting

True False

placed near the beginning of the agenda

True False

As a result, Melva may be reluctant to share her opinions

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10 For brevity, the minutes of a meeting should include only the main decisions that were reached

True False

reading nonverbal cues

True False

and email to communicate with one another

experts recommend starting each virtual meeting with social chat

group at every stage—gathering information, drafting initial findings, and editing the final

document

True False

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18 An absence of conflict during conversations might imply that employees are not voicing their true perspectives

True False

beginning will often lead to productive outcomes

consider

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22 Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt What stage is the team at?

consider

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25 Teams rapidly develop shared perceptions and commitment during the _ stage of team development

December, he worries because the teams are still having conflict and do not seem very

productive What would be the best advice to give Erik?

falls further behind

and performing stages

and start over

productive performing stage

activities

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28 Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive What process enables LeRoy to do this?

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31 Which of the following is a trait that contributes to the inherent diversity of a team?

C The company is less likely to have a "speak-up culture."

33 Which of the following is the role of a facilitator?

thing he should do to try to improve the situation?

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35 Moira has a standard way of running meetings that she has used for a long time Her meetings tend to be efficient but dry, and people have difficulty feeling engaged Which of the following techniques should Moira use to solve that problem?

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38 In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

the caterer's food helped make an occasion special for the people who were there What is the most likely reason for this tradition?

part in the discussion and explaining what topics must be kept confidential By doing this, Oscar

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41 What should the leader do just before closing a meeting?

are doing with their assigned action items What effect is this likely to have on the other team members?

A to reduce isolation

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44 Which action is most likely to help build trust in a virtual team?

have doubts about each other's competence What can he do to alleviate this situation?

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48 Which of the following practices helps to increase buy-in from virtual meeting participants?

because they cannot see facial expressions and gestures Which of the following possible solutions should Jamila suggest to her team leader?

A setting up a virtual watercooler

B They find it easier to build rapport

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51 What do professionals identify as the number one challenge of working in virtual teams?

D differing leadership styles

E lack of participation

When should the group start working on the project?

E right away

the textbooks of three competitors Who would be the best person to analyze the books' methods

of teaching?

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54 Janet's team is working on a group document, which they store in an FTP system on the

company server On Friday, Claire and Malik download the document at the same time, and each makes edits Malik uploads his document first When Claire uploads her copy of the document, she erases all of Malik's work What went wrong?

the textbooks of three competitors Who would be the best person to polish the final version of their report so it has a consistent voice?

employees next year At the planning meeting, each person is assigned responsibilities Which of the following team members is not carrying a fair share of the group's work?

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57 When editing a group document, what should be the first thing the team works on?

carefully for grammar, punctuation, and spelling At the next meeting, the group decided one section of the document was not relevant and deleted it Karla was upset about her wasted work What did the team do wrong?

A It did not establish a system for version control

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60 Difficult conversations can be handled successfully by

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64 Which of the following is the best opening for a difficult conversation?

D cast situations in either-or terms

Essay Questions

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67 List the traits of effective teams

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70 What are at least three ways to build team rapport on virtual teams?

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73 During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project

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Chapter 03 Team Communication and Difficult Conversations Answer

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

FALSE

Teams should focus first and foremost on performance Sixty to seventy percent of all

comments made in high-performing groups directly relate to work

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

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3 When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development

TRUE

In the storming stage, team members open up with their competing ideas about how the team should approach work This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and priorities

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5 High-performing teams go through repeated cycles of disassociation and association

TRUE

High-performing teams go through repeated cycles of disassociation and association They suspend attachment to ideas in the initial discussion phase and then attach themselves to ideas as they commit to mutually developed goals and related action items

agenda is fluid, and the team adjusts the time it spends on various tasks as needed This is an example of a coordination meeting

FALSE

Coordination meetings primarily focus on discussing roles, goals, and accountabilities

Coordination meetings typically include many agenda items with a reasonable expectation of accomplishing each item in the allocated time What Sally attended was a problem-solving meeting, which typically involves more fluid issues that are less easily classified as discrete agenda items and less easily given time allotments

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

Topic: Managing Meetings

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7 When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda

FALSE

As you develop the agenda, pay attention to the ordering of items so that it flows much like you would expect other written communications to flow from point to point Also, consider placing the most important agenda items near the beginning This way, if items take longer than expected and you are forced to shelve some items, you have addressed those of most importance

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

others As a result, Melva may be reluctant to share her opinions

TRUE

A facilitator acts from a neutral position to get each person to participate in a conversation and ensure that each agenda item is properly discussed The issue of neutrality for facilitating is critical If others view the facilitator as predisposed toward certain positions or perspectives, they are less likely to express their real thoughts

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9 Research has shown that teams that have less dissent during meetings reach higher-quality decisions

FALSE

Research has shown that teams that have more dissent during meetings reach higher-quality decisions By opening discussion to all available information and options, teams tend to adopt the best options more often and become more committed to the decisions

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

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11 One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues

TRUE

Virtual teams present a variety of unique challenges Compared to professionals in traditional teams, virtual team members are more likely to experience the challenge of not being able to read nonverbal cues

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication

Topic: Working in Virtual Teams

teleconferences, and email to communicate with one another

FALSE

Over the past 25 years, virtual teams have relied primarily on phone calls, teleconferences, and email to communicate with one another Some, but not most, virtual teams have also used videoconferences In the past five years, however, there are far more collaboration tools that allow virtual team members to communicate and collaborate more efficiently

AACSB: Technology Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-03 Explain the principles of effective virtual team communication

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13 One significant advantage of virtual meetings is that team members can multitask during them

FALSE

Up to 90 percent of virtual team members admit that they multitask during team meetings In many cases, this allows side conversations that help the meeting operate more efficiently However, this may distract focus from participating in the larger meeting It can also lead to cliquish subgroups Make sure you focus sufficiently on your teammates

experts recommend starting each virtual meeting with social chat

TRUE

Many virtual teams never meet in person Professionals in virtual teams report that the primary challenge of virtual team meetings is not enough time to build relationships One long-time expert and observer of virtual teams, Keith Ferrazzi, recommends the "Take 5" strategy—for the first five minutes of the meeting, each person takes a turn to share how he or she is doing

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15 The most important stage of group writing is the drafting stage

FALSE

For all strong writing, planning is the most important stage It is the stage where you carefully think about audiences and their needs, develop compelling ideas that are well-reasoned, and think about how to frame your message for the most impact Planning is even more important for group writing Generally, you should spend a significant amount of time together before delegating independent work When team members work independently during the planning stage, they often waste time and energy working with different purposes, goals, and

expectations

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-04 Describe strategies for effective group writing

Topic: Group Writing

group at every stage—gathering information, drafting initial findings, and editing the final document

TRUE

You can accomplish a lot of coordinated writing working separately However, you will

inevitably need to make some hard decisions as the writing project evolves Even if you choose a single group member to polish the final version, avoid viewing this as a single

person's work Consider having the whole group together for the polishing process so each member can offer input and confirmation

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17 During group writing projects, it is important not to waste time discussing roles and

charter

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing

Topic: Group Writing

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-05 Explain basic principles for handling difficult conversations

Topic: Managing Difficult Conversations

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19 In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes

FALSE

In emotionally charged, high-stakes conversations, approaching the conversation with a learner mind-set will often lead to productive outcomes You can do this by avoiding the message-delivery stance, which implies that you have nothing to learn from the other person involved in the conversation The learning stance involves a commitment to understanding others' stories

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-05 Explain basic principles for handling difficult conversations

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-05 Explain basic principles for handling difficult conversations

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21 Which of the following describes a team in the forming stage of team development?

Blooms: Apply Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

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22 Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt What stage is the team at?

accountabilities

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23 Which of the following is characteristic of the norming stage of team development?

In the norming stage of team development, the team arrives at a work plan, including various roles, goals, and accountabilities

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24 Which of the following best describes the performing stage of team development?

Blooms: Apply Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

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25 Teams rapidly develop shared perceptions and commitment during the _ stage of team development

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26 Erik is a manager who organizes his department into teams at the beginning of September By December, he worries because the teams are still having conflict and do not seem very

productive What would be the best advice to give Erik?

work falls further behind

norming and performing stages

teams and start over

productive performing stage

direct activities

Under the best of circumstances, teams can take six to seven months to reach the highly productive performing stage It is normal for teams to still be in the storming stage after three months, which is where Erik's employees are Erik should be patient and let the teams

develop If he interferes now, the process will just have to start over

AACSB: Analytical Thinking Accessibility: Keyboard Navigation

Blooms: Analyze Difficulty: 3 Hard Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

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27 Which of the following is characteristic of members from high-performing teams?

High-performing teams avoid simply going with the flow Rather, they frequently, explicitly, and openly discuss the set of values, norms, and goals they share

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28 Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive What process enables LeRoy

Disassociation is a process by which professionals accept critique of their ideas without taking

it personally and becoming defensive Association is the psychological bonding that occurs between people and their ideas

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29 _ is the psychological bonding that occurs between people and their ideas

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