test bank solutions business communication developing leaders for a networked world 2nd edition

AACSB: Teamwork Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing team

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Chapter 03 Team Communication and Difficult Conversations

True / False Questions

Test Bank Solutions Business Communication Developing Leaders for a Networked World 2nd Edition by Peter Cardon

4 In best-case scenarios, work teams usually take six to seven weeks to achieve maximum performance

8 Melva perceives that Jonathan, the meeting facilitator, seems to favor one position over others

As a result, Melva may be reluctant to share her opinions

11 One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues

18 An absence of conflict during conversations might imply that employees are not voicing their true perspectives

True False

19 In emotionally charged, high-stakes conversations, forcefully stating your message at the

beginning will often lead to productive outcomes

A All four members of the team discuss what the team roles and goals should be

B Nick and Julie present alternate ways of assigning work, and the team debates the issue

C Nick, Julie, Raul, and Ming take turns sharing their background with the others

D The four group members work at their assigned tasks efficiently and work together as needed

E Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to

consider

22 Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt What stage is the team at?

A Team members get to know each other and try to gain acceptance

B Team members share competing ideas about the task and roles, and conflict occurs

C Team members easily manage to reach consensus even when there is conflict

D Team members are still uncertain about what is required of them

E Team members agree upon mutual goals and individual responsibilities

24 Which of the following best describes the performing stage of team development?

A All four members of the team discuss what the team roles and goals should be

B Nick and Julie present alternate ways of assigning work, and the team debates the issue

C Nick, Julie, Raul, and Ming each share their background at the company

D The four group members work at their assigned tasks efficiently and work together as needed

E Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to

consider

25 Teams rapidly develop shared perceptions and commitment during the _ stage of team development

A They view conflict as unhealthy and counterproductive

B They approach work with a judgmental mind-set

C They openly discuss the set of values, norms, and goals they share

D They make fewer work-related and supportive statements than other groups

E They meet infrequently, preferring to work as individual units

28 Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive What process enables LeRoy to do this?

A They remain professional and avoid social bonding or personal connection

B They see differences of opinion as signs of dysfunction in the team

C They spend most of their time discussing work-related issues

D They do not meet frequently to discuss their purposes because it wastes time

E They have a homogenous rather than a diverse membership

31 Which of the following is a trait that contributes to the inherent diversity of a team?

A members with customer service experience

B members with retail experience

C members with engineering experience

D members with managerial experience

E members with a variety of ethnic backgrounds

32 What impact does 2-D diversity have on a company?

A The company is more likely to increase its market share

B The company is more likely to experience damaging conflict

C The company is less likely to have a "speak-up culture."

D The company is less likely to have access to a variety of perspectives

E The company is more likely to suffer significant financial losses

33 Which of the following is the role of a facilitator?

A keeping the meeting's minutes

B ensuring fair discussion of each agenda item in a meeting

C discouraging debate and dissent

D steering conversations toward predetermined conclusions

E presenting counter arguments to ideas or suggestions

34 Abdul is frustrated because his team members come unprepared for meetings What is the first thing he should do to try to improve the situation?

A distribute minutes after the previous meeting to remind people of what was covered

B distribute an agenda ahead of the meeting so people know what to expect

C distribute homework assignments several days before each meeting

D criticize people during the meeting if they are not contributing enough

35 Moira has a standard way of running meetings that she has used for a long time Her meetings tend to be efficient but dry, and people have difficulty feeling engaged Which of the following techniques should Moira use to solve that problem?

A distribute an agenda ahead of time

B have someone take minutes and distribute them afterward

C make sure to start and end the meeting on time

D encourage each person to share his or her opinion

E remain neutral while facilitating the discussion

36 Which of the following would be the most productive time to schedule a meeting?

A reviewing the minutes of the last meeting to see what was left unfinished

B calling everyone together and working out an agenda as a group

C using the agenda of the last meeting as a model for running the next meeting

D taking ten minutes before the meeting starts to prepare a few action items

E asking yourself essential questions about purpose, strategy, scheduling, and coordination

38 In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

A planning the annual picnic

B deciding the work assignments for a project

C developing a new product proposal

D discussing the transition to new ownership

E reviewing a market research report

39 A catering company has a weekly meeting Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there What is the most likely reason for this tradition?

A to help the employees open up to each other

B to help the employees bond since they work on scattered jobs

C to deal with the most important agenda items first

D to illustrate an important aspect of teamwork

E to remind the employees of the company's customer focus

40 Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential By doing this, Oscar

41 What should the leader do just before closing a meeting?

A summarize what was accomplished

B allow the attendees to ask questions

C elaborate on the main issues

D ask each attendee to share

E evaluate his or her performance

42 Team leader Sean always follows through after meetings by asking all the participants how they are doing with their assigned action items What effect is this likely to have on the other team members?

A They will feel that the meeting was a waste of time

B They will perceive the team decisions as important

C They will feel that Sean views them as children

D They will be less likely to attend the next meeting

E They will procrastinate because they resent being nagged

43 Which of the following is a reason that organizations use virtual teams?

A to reduce isolation

B to resolve conflict more easily

C to encourage sharing of opinions

D to save money

E to avoid time zone differences

44 Which action is most likely to help build trust in a virtual team?

A be proactively engaged

B multitask during meetings

C avoid social conversation

D work as independently as possible

E rely mostly on email to communicate

45 David has just been appointed leader of a new virtual team He senses that the team members have doubts about each other's competence What can he do to alleviate this situation?

A take time during a meeting to review the company's mission statement

B encourage the team members to consider stakeholders in every discussion

C allow team members to choose the people they want to work with more closely

D schedule a time when people can share their professional accomplishments

E establish ground rules for their meetings from the very beginning

46 Which stage of team development do virtual teams sometimes skip?

A a virtual place to record team goals, assignments, and projects

B a social media space where virtual team members can interact spontaneously

C a database of all the agendas and minutes from a virtual team's meetings

D a social collaboration tool that allows virtual team members to work together easily

48 Which of the following practices helps to increase buy-in from virtual meeting participants?

A running the meeting efficiently

B multitasking during meetings

C taking minutes in real time

D opening with a contentious question

E preparing how to state views ahead of time

49 Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures Which of the following possible solutions should Jamila suggest to her team leader?

A setting up a virtual watercooler

B opening with a contentious question

C taking minutes in real time

D asking team members to avoid multitasking

E using video during the meetings

50 What impact does it have on long-term virtual teams when they meet in person?

A They are more likely to start having conflicts

B They find it easier to build rapport

C They take longer to trust each other

D They often split into separate factions

E They waste more time on social chat

51 What do professionals identify as the number one challenge of working in virtual teams?

A the need to make decisions too quickly

B unclear decision-making rules

C not enough time to build relationships

D differing leadership styles

E lack of participation

52 Lana's team has been given a group writing assignment The deadline is two months away When should the group start working on the project?

A a week before the deadline

B two weeks before the deadline

A Hector, who has two years of experience in market research

B George, who has five years of experience as an editor

C Kerry, who has three years of experience as a book designer

D Lin, who has four years of experience as an educator

E Lisa, who has five years of experience as a production coordinator

54 Janet's team is working on a group document, which they store in an FTP system on the

company server On Friday, Claire and Malik download the document at the same time, and each makes edits Malik uploads his document first When Claire uploads her copy of the document, she erases all of Malik's work What went wrong?

A Team members did not use the same word processing program

B The team did not assign its members clear responsibilities

C The team did not have a system to handle version control

D Team members were not clear about the purpose of the revision

E The team did not consider the needs of the audience

55 Hector and his team work for an educational publisher The team has to write a report comparing the textbooks of three competitors Who would be the best person to polish the final version of their report so it has a consistent voice?

A Hector, who has two years of experience in market research

B George, who has five years of experience as an editor

C Kerry, who has three years of experience as a book designer

D Lin, who has four years of experience as an educator

E Lisa, who has five years of experience as a production coordinator

56 Barb's team has to write a report recommending three healthcare plans to offer the company's employees next year At the planning meeting, each person is assigned responsibilities Which of the following team members is not carrying a fair share of the group's work?

A Barb, Jaime, and Kat will each research several healthcare plans for the team to evaluate

B Elena will create all of the charts, graphs, and tables needed for the final report

C Meghan will take minutes at the meetings and use them to create a first draft of the report

D Amy will send out reminders of the meetings and take attendance

57 When editing a group document, what should be the first thing the team works on?

A whether the paper is organized logically

B the transitions between sections

C whether the main ideas are strong and clear

D whether the word choices are appropriate

E the correctness of the grammar and mechanics

58 After Karla's team completed the first draft of its group document, the team asked her to edit it carefully for grammar, punctuation, and spelling At the next meeting, the group decided one section of the document was not relevant and deleted it Karla was upset about her wasted work What did the team do wrong?

A It did not establish a system for version control

B It did not agree on rules for overwriting one another's work

C It did not set up guidelines for using comments and track changes

D It did not choose a single person to do the final edit

E It did not choose an appropriate purpose for each round of revision

59 A learning stance implies that

A you have nothing to learn from the other people involved in the conversation

B you intend to find contradictions in what other people have said or done

C you avoid difficult conversations in order not to hurt the feelings of other people

D you are committed to understanding other peoples' versions of interpersonal interactions

E you intend to agree and comply with everything that the speaker says

60 Difficult conversations can be handled successfully by

A hearing everybody's story

B agreeing with everything you hear

C using the either/or approach

D invalidating the perspective of other people

E adopting a judgmental stance

61 What does validating someone entail?

A recognizing their feelings as legitimate

B refusing to have difficult conversations with them

C agreeing unconditionally with their perspectives and views

D leading them around to your way of thinking

E deciding to comply with their requests in advance

62 Which of the following makes comments sound more conciliatory and less accusing?

A You always interrupt me when I try to explain my reasons

B Your methods never work, but you refuse to give mine a chance

64 Which of the following is the best opening for a difficult conversation?

A We need to discuss the way you let your team members down on the last project

B I really want to understand what went wrong and find a solution we both can accept

C Your work has suffered lately, and I want to make some suggestions for improvement

D What were you thinking when you made that proposal in the group meeting?

E You have been demonstrating a bad attitude lately, and I would like to know why

65 During emotionally charged conversations, the participants should try to

A oversimplify their approach

B find common ground

C exaggerate their points

D cast situations in either-or terms

E evaluate the other person's motives

Essay Questions

66 Briefly explain the four stages of team formation

67 List the traits of effective teams

70 What are at least three ways to build team rapport on virtual teams?

73 During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project

Chapter 03 Team Communication and Difficult Conversations Answer

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

2 Effective teams spend about half their time bonding by talking about social activities

FALSE

Teams should focus first and foremost on performance Sixty to seventy percent of all

comments made in high-performing groups directly relate to work

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

3 When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development

TRUE

In the storming stage, team members open up with their competing ideas about how the team should approach work This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and priorities

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

4 In best-case scenarios, work teams usually take six to seven weeks to achieve maximum performance

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

5 High-performing teams go through repeated cycles of disassociation and association

TRUE

High-performing teams go through repeated cycles of disassociation and association They suspend attachment to ideas in the initial discussion phase and then attach themselves to ideas as they commit to mutually developed goals and related action items

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

6 Sally attends a meeting that focuses on brainstorming how to solve a particular problem The agenda is fluid, and the team adjusts the time it spends on various tasks as needed This is an example of a coordination meeting

FALSE

Coordination meetings primarily focus on discussing roles, goals, and accountabilities

Coordination meetings typically include many agenda items with a reasonable expectation of accomplishing each item in the allocated time What Sally attended was a problem-solving meeting, which typically involves more fluid issues that are less easily classified as discrete agenda items and less easily given time allotments

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

Topic: Managing Meetings

7 When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda

FALSE

As you develop the agenda, pay attention to the ordering of items so that it flows much like you would expect other written communications to flow from point to point Also, consider placing the most important agenda items near the beginning This way, if items take longer than expected and you are forced to shelve some items, you have addressed those of most importance

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

Topic: Managing Meetings

8 Melva perceives that Jonathan, the meeting facilitator, seems to favor one position over others As a result, Melva may be reluctant to share her opinions

TRUE

A facilitator acts from a neutral position to get each person to participate in a conversation and ensure that each agenda item is properly discussed The issue of neutrality for facilitating is critical If others view the facilitator as predisposed toward certain positions or perspectives, they are less likely to express their real thoughts

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

9 Research has shown that teams that have less dissent during meetings reach higher-quality decisions

FALSE

Research has shown that teams that have more dissent during meetings reach higher-quality decisions By opening discussion to all available information and options, teams tend to adopt the best options more often and become more committed to the decisions

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

Topic: Managing Meetings

10 For brevity, the minutes of a meeting should include only the main decisions that were

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-02 Describe and demonstrate approaches to planning; running; and following up on meetings

Topic: Managing Meetings

11 One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues

TRUE

Virtual teams present a variety of unique challenges Compared to professionals in traditional teams, virtual team members are more likely to experience the challenge of not being able to read nonverbal cues

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication

Topic: Working in Virtual Teams

12 In the current business environment, virtual teams rely primarily on phone calls,

teleconferences, and email to communicate with one another

FALSE

Over the past 25 years, virtual teams have relied primarily on phone calls, teleconferences, and email to communicate with one another Some, but not most, virtual teams have also used videoconferences In the past five years, however, there are far more collaboration tools that allow virtual team members to communicate and collaborate more efficiently

AACSB: Technology Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-03 Explain the principles of effective virtual team communication

Topic: Working in Virtual Teams

13 One significant advantage of virtual meetings is that team members can multitask during them

FALSE

Up to 90 percent of virtual team members admit that they multitask during team meetings In many cases, this allows side conversations that help the meeting operate more efficiently However, this may distract focus from participating in the larger meeting It can also lead to cliquish subgroups Make sure you focus sufficiently on your teammates

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication

Topic: Working in Virtual Teams

14 Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat

TRUE

Many virtual teams never meet in person Professionals in virtual teams report that the primary challenge of virtual team meetings is not enough time to build relationships One long-time expert and observer of virtual teams, Keith Ferrazzi, recommends the "Take 5" strategy—for the first five minutes of the meeting, each person takes a turn to share how he or she is doing

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-03 Explain the principles of effective virtual team communication

Topic: Working in Virtual Teams

15 The most important stage of group writing is the drafting stage

FALSE

For all strong writing, planning is the most important stage It is the stage where you carefully think about audiences and their needs, develop compelling ideas that are well-reasoned, and think about how to frame your message for the most impact Planning is even more important for group writing Generally, you should spend a significant amount of time together before delegating independent work When team members work independently during the planning stage, they often waste time and energy working with different purposes, goals, and

expectations

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-04 Describe strategies for effective group writing

Topic: Group Writing

16 When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage—gathering information, drafting initial findings, and editing the final document

TRUE

You can accomplish a lot of coordinated writing working separately However, you will

inevitably need to make some hard decisions as the writing project evolves Even if you choose a single group member to polish the final version, avoid viewing this as a single

person's work Consider having the whole group together for the polishing process so each member can offer input and confirmation

AACSB: Teamwork Accessibility: Keyboard Navigation

17 During group writing projects, it is important not to waste time discussing roles and

charter

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-04 Describe strategies for effective group writing

Topic: Group Writing

18 An absence of conflict during conversations might imply that employees are not voicing their true perspectives

TRUE

One way to embrace difficult conversations is to view conflict as an opportunity That is, the exchange of perspectives and competing ideas reflects open and honest communication If there is no conflict, employees are likely not voicing their true perspectives

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-05 Explain basic principles for handling difficult conversations

Topic: Managing Difficult Conversations

19 In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes

FALSE

In emotionally charged, high-stakes conversations, approaching the conversation with a learner mind-set will often lead to productive outcomes You can do this by avoiding the message-delivery stance, which implies that you have nothing to learn from the other person involved in the conversation The learning stance involves a commitment to understanding others' stories

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-05 Explain basic principles for handling difficult conversations

Topic: Managing Difficult Conversations

20 High self-awareness is crucial for handling difficult conversations successfully

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-05 Explain basic principles for handling difficult conversations

Topic: Managing Difficult Conversations

21 Which of the following describes a team in the forming stage of team development?

A All four members of the team discuss what the team roles and goals should be

B Nick and Julie present alternate ways of assigning work, and the team debates the issue

C Nick, Julie, Raul, and Ming take turns sharing their background with the others

D The four group members work at their assigned tasks efficiently and work together as needed

E Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider

In the forming stage of team development, team members focus on gaining acceptance and avoiding conflict In some ways, this stage is a honeymoon period in which team members get

to know one another

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Apply Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

22 Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt What stage is the team at?

accountabilities

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

23 Which of the following is characteristic of the norming stage of team development?

A Team members get to know each other and try to gain acceptance

B Team members share competing ideas about the task and roles, and conflict occurs

C Team members easily manage to reach consensus even when there is conflict

D Team members are still uncertain about what is required of them

E Team members agree upon mutual goals and individual responsibilities

In the norming stage of team development, the team arrives at a work plan, including various roles, goals, and accountabilities

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

24 Which of the following best describes the performing stage of team development?

A All four members of the team discuss what the team roles and goals should be

B Nick and Julie present alternate ways of assigning work, and the team debates the issue

C Nick, Julie, Raul, and Ming each share their background at the company

D The four group members work at their assigned tasks efficiently and work together as needed

E Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider

In the performing stage of team development, teams operate efficiently toward accomplishing their goals They have evolved to a level where they can transform disagreement and conflict into consensus for future action

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Apply Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

25 Teams rapidly develop shared perceptions and commitment during the _ stage of team development

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

26 Erik is a manager who organizes his department into teams at the beginning of September By December, he worries because the teams are still having conflict and do not seem very

productive What would be the best advice to give Erik?

develop If he interferes now, the process will just have to start over

AACSB: Analytical Thinking Accessibility: Keyboard Navigation

Blooms: Analyze Difficulty: 3 Hard Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

27 Which of the following is characteristic of members from high-performing teams?

A They view conflict as unhealthy and counterproductive

B They approach work with a judgmental mind-set

C They openly discuss the set of values, norms, and goals they share

D They make fewer work-related and supportive statements than other groups

E They meet infrequently, preferring to work as individual units

High-performing teams avoid simply going with the flow Rather, they frequently, explicitly, and openly discuss the set of values, norms, and goals they share

AACSB: Teamwork Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

28 Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive What process enables LeRoy

Disassociation is a process by which professionals accept critique of their ideas without taking

it personally and becoming defensive Association is the psychological bonding that occurs between people and their ideas

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Understand Difficulty: 2 Medium Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications

29 _ is the psychological bonding that occurs between people and their ideas

AACSB: Communication Accessibility: Keyboard Navigation

Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-01 Explain the principles of team communication in high-performing teams

Topic: Principles of Effective Team Communications