Business communication building critical skill 3rd by locker module 17

Module 17 Listening ©2007, The McGraw-Hill Companies, All Rights Reserved... ♦ To learn how to  Listen rather than simply hear..  Continue to build goodwill... Start by answering these

Module 17

Listening

©2007, The McGraw-Hill Companies, All Rights Reserved.

♦ To learn how to

 Listen rather than simply hear

 Listen actively

 Continue to build goodwill

Start by answering these questions:

 What do good listeners do?

 What is active listening?

 How do I show people that I’m

listening to them?

 Can I use these techniques if I really

disagree with someone?

To Use Active Listening

speaker(s).

well as facts.

Active Listening Techniques

To Show You’re Listening

with

 Words

 Nonverbal symbols

 Actions