Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive Learning Objectives 1 of 3... Identify three major
Trang 2Excellence in Business Communication
Excellence in Business Communication
Chapter 2 Collaboration, Interpersonal Communication, and Business
Etiquette
Trang 31 List the advantages and
disadvantages of working in teams,
describe the characteristics of
effective teams, and highlight four
key issues of group dynamics.
2 Offer guidelines for collaborative
communication, identify major
collaboration technologies, and
explain how to give constructive
Learning Objectives
(1 of 3)
Trang 43 List the key steps needed to
ensure productive team meetings
4 Identify the major technologies
used to enhance or replace
in-person meetings
5 Identify three major modes of
listening, describe the listening
process, and explain the problem
of selective listening
Learning Objectives
(2 of 3)
Trang 56 Explain the importance of
nonverbal communication and
identify six major categories of
nonverbal expression
7 Explain the importance of business
etiquette, and identify four key
areas in which good etiquette is
essential
Learning Objectives
(3 of 3)
Trang 9Clear Objective Shared Purpose
Trang 10Collaborating on Communication Efforts
Collaborating on Communication Efforts
(LO 2) Offer guidelines for collaborative communication, identify major collaboration technologies, and
explain how to give constructive
feedback
Trang 11Guidelines for Collaborative Writing (1
of 2)
Guidelines for Collaborative Writing (1
of 2)
Select Collaborators Carefully
Agree on Goals Before You Start
Agree on Goals Before You Start
Give the Team Some Time to Bond
Give the Team Some Time to Bond
Clarify Individual Responsibilities
Clarify Individual Responsibilities
Trang 12Guidelines for Collaborative Writing (2
of 2)
Guidelines for Collaborative Writing (2
Avoid Writing as a Group
Use Compatible Technologies
Seek Feedback from the Team Often
Seek Feedback from the Team Often
Trang 13Technologies for Collaborative Writing (1 of
Organized Approach Controlled Access
Wiki
Flexible ApproachFlexible Approach
Open Access
Trang 14Technologies for Collaborative Writing (2 of
SharedWorkspaces
Intranets Extranets
Trang 15Collaboration via Mobile
Voice and Video Conferencing
Instant MessagingReal-Time Collaboration
Trang 16Giving and Responding
to Constructive
Feedback
Offering Constructive Criticism
• Focus on the process and outcomes.
• Provide clear guidelines for improvement.
Trang 17Making Your Meetings
More Productive
Making Your Meetings
More Productive
(LO 3) List the key steps needed to
ensure productive team meetings.
Trang 18Preparing for Meetings
Copyright © 2017 Pearson Education, Inc.
Careful Preparation and Planning
Tasks
Chapter 2 - 18
Trang 19Conducting and Contributing to Efficient Meetings
Trang 20Sample Meeting
Agenda
Sample Meeting
Agenda
Trang 21Putting Meeting Results
•Problems and Opportunities
•Action Items Discussed
•Key Decisions Made
•Important Announcements
•Important Announcements •Responsibilities Assigned
•Responsibilities Assigned
Trang 22Using Meeting Technologies
Using Meeting Technologies
(LO 4) Identify the major technologies used to enhance or replace in-person
meetings.
Trang 23Meeting Technologies
Trang 24Virtual Meetings
Trang 25Improving Your Listening
Skills
Improving Your Listening
Skills
(LO 5) Identify three major modes of
listening, describe the listening process, and explain the problem of
selective listening.
Trang 26Critical
Critical Content
Content
Trang 271 Receiving or Hearing the Message
2 Decoding or Assigning Meaning
3 Remembering for Future
Trang 29Improving Your Nonverbal
Communication Skills
Improving Your Nonverbal
Communication Skills
(LO 6) Explain the importance of
nonverbal communication and identify
six major categories of nonverbal
expression
Trang 30Understanding Nonverbal Signals in
Trang 31Facial Expressions
Vocal Characteristics
Touching Behavior
Gestures and
Posture
Personal AppearanceTime and Space
Six Important Nonverbal Signals
Trang 32Developing Your Business Etiquette
Developing Your Business Etiquette
(LO 7) Explain the importance of
business etiquette, and identify four key areas in which good etiquette is
essential
Trang 33Business Etiquette in
the Workplace
Nonverbal Signals Nonverbal Signals
Phone Skills
Phone Skills
Trang 35Copyright © 2017 Pearson Education, Inc.
Trang 36Copyright © 2017 Pearson Education, Inc.
communication
Trang 37Business Etiquette Using
Trang 38All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher Printed in the United States of America.