English for starter 10 commercial AB

Functions of Management1 Exercise 1 Vocabulary Write the words in the list in the correct boxes below.. Unit 1 Exercise 6 The language of mathsA Write the words in the list in the corr

Activity Book

English for Starters, Vocational Stream – Commercial

English for Starters, Vocational Stream – Commercial, is

an English language course that was specially written for vocational /

commercial secondary schools in Syria The course progresses from an

intermediate level of English in Grade 10 to an advanced level of English in

Grade 12

The book introduces students to concepts in commerce; it assumes no prior

knowledge of commercial skills on the part of students and teachers

The course aims to review and consolidate the language and skills learnt at

previous levels and equip students for their future foreign language needs in

the following areas: language skills (reading, listening, speaking and writing),

grammar, vocabulary and commercial knowledge It enables students to

perform routine tasks at work and to take part in social interaction in a

Activity Book

م2015 - 2014 ةعابطلل ةماعلا ةسسؤملا

Vocational Stream Commercial Grade 10

Page Title

Lesson

3 Functions of Management

1

6 Management Concepts

2

9 Appointments

3

12 Test 1

14 Money and Banking

4

17 Bank Accounts

5

20 Customer Service and Loans

6

23

Test 2

25 Office Equipment

7

28 Satellites

8

31 Friendship

9

34

Test 3

36 Account Books

12

Test 4 45

Correspondence 47

Glossary 60

Functions of Management

1

Exercise 1 Vocabulary

Write the words in the list in the correct boxes below

company Susan secretary Andy managing director

head office receptionist sales assistant John Karen

Juliet Helen training officer Mark sister company Ian

Jobs Commercial organisation (for men) English names (for women) English names

Secretary company

Exercise 2 Name labels

A Write name labels for these people

B Complete the dialogue

A Good morning

B Good My name’s Ian Banks

A Welcome to the conference, Banks Here’s your name label

Mr Ian Banks

Exercise 3 Grammar

Choose the correct letter: a, b, c or d

1 a receptionist or a secretary?

a Huda is b Huda c Is Huda d Is she Huda

2 your second language?

a Where is b What is c When is d How much is

3 Who receptionist at T ST ?

4 Is Ali in his office? No,

a he isn’t b he is c she isn’t d she’s out

5 Is English his second language? Yes,

6 is Susan Bennett?

Exercise 4 Writing

Read this paragraph about Huda Then write about Andy

Huda is a secretary She w orks for a Syrian company in Damascus Her first language is Arabic and her second language is English

Unit 1 Exercise 6 The language of maths

A Write the words in the list in the correct boxes

div ision addition div ide multiplication subtraction add subtract multiply

Symbol Verb Noun

B Match the sentences to the calculations Then calculate the answers

1 Subtract three from tw elv e a T w elv e times three

2 Add three to tw elv e b T w elv e div ided by three

3 Multiply tw elv e by three c T w elv e plus three

4 Div ide tw elv e by three d T w elv e minus three

Management Concepts

2

Exercise 1 Job requirements

Read these job advertisements and decide which person is most suitable for which job

Exp erience Computer skills Maths qualification Telephone skills

R ECEPTI ON I ST

Pleasant manner and good telephone skills Computer skills preferred No

experience necessary

Write to box 628

Unit 2 Exercise 2 Selecting Employees

The following sentences describe a typical process for selecting new employees, but they are in the wrong order Reorder the sentences to make a coherent text The first sentence has been done for you

and suitable candidates are invited for interview

and applications are received

and a short list of the best applicants is drawn up

After that, candidates are sorted

Next, appointments are arranged

A job offer is made to the successful candidate,

and one of them is selected

and finally, an employment contract is signed

The candidates on the list are interviewed again,

Exercise 3 Grammar

Rewrite the sentences, using possessive ’ s.

1 This is under the control of the management

2 You have to write all the phone numbers of the companies

3 Can you write the name of the customer on the note book of your director?

4 The losses of the company are huge

5 The manager has to properly deal with the structure of the organisation

Firstly, a vacancy is advertised

Exercise 4 Dialogue

Read and complete the telephone dialogue

A Good morning Mike Harper’s office

B Hello Can I speak to Mike Harper, ?

B What about Della Paine?

A Yes She’s in today, but lunch at the moment

A Yes, she I’ll put you through to her

producing food making things telling everyone about products and services getting minerals from under the ground making ships

looking after people’s money and lending money

Exercise 6 Writing

Write a job advertisement using the following guides

1 what position is available

2 what qualities should the applicant have

3 Appointments Exercise 1 Days of the week

A Write the days in the list in the correct order

Saturday Friday Monday Sunday Thursday Tuesday Wednesday

B Complete the sentences so that they are true to you.

1 The weekend in Europe and America is Saturday and Sunday, but the weekend in Syria is

Exercise 2 Dialogue

Write the missing word or words in the dialogue

Don What time (1) , Sally? My watch isn’t (2)

Sally It’s eleven forty-five, (3) Roberts

Don Quarter (4) twelve Thank you What time am I meeting Mr Smith?

Sally (5) Mr Smith (6) twelve o’clock

Don Twelve (7) ! Oh no! That’s only (8)

minutes from now! I can’t get there in fifteen minutes!

Sally It’s all right, Mr Roberts.

Don It’s not all right Mr (9) office is on the other side

of town It’s forty-five minutes from here Get me a taxi quickly

Sally But (10) don’t need a taxi

Don What do you mean?

Sally Mr Smith is coming here You’re meeting him in your (11)

Don Oh, I see That’s all (12) then

Exercise 3 Grammar

Rewrite the sentences, using the words in brackets, to give the same meaning

1 I’m not working on Wednesday afternoon (… Wednesday afternoon off.)

2 He’s meeting Ali for lunch tomorrow (… lunch with Ali tomorrow.)

3 When are you visiting New York? (… to New York?)

4 What time is your appointment with Mr Smith? (… meeting Mr Smith?)

5 I’m having lunch with my wife at 1.30 (My wife and I …)

6 There is a holiday tomorrow (Huda is not …)

Exercise 4 Composition

Write a letter to a friend Use the guide words in the list

1 Thank you - message

2 Yes - meet next week

3 I - visiting my uncle - Sunday

4 I - working - cousin’s shop - Monday afternoon

5 I - not - anything - Tuesday afternoon

6 What - you - Tuesday afternoon

Unit 3 Exercise 5 Addresses on letters

Draw four envelopes in your exercise book Write these addresses with correct punctuation on the envelopes

1 mr andy whitington 42 baker street london england

2 ms della paine 44 thayer street london w 1 a 4 gd uk

3 western oil company 32nd street new york 01446 usa

4 ms sally harding tst uk 396 cromwell road london sw3 9rt uk

Exercise 6 Email addresses

Complete the text about email addresses by using terms from the list

abbreviation at dot hyphen lower case underscoreThis is Omar’s email address at TST: omar.alkindi@tst.com

We say the address like this: ‘omar dot alkindi (1) tst dot com.’

Email addresses can have capital letters, but usually all the letters are (2)

Here is another address: don_roberts@tst.co.uk

There are two abbreviations in Don’s address: co is an (3) for company, and uk is

an abbreviation for United Kingdom

Don uses an (4) between his names where Omar uses a dot Some people use a

Creating a Board of Directors

In this age of increasing focus on corporate

governance, a good board of directors is

essential even for small private companies In

addition to providing governance oversight, a

strong, experienced board can be your advisor

and mentor, can extend your sales force, can

provide access to capital and can keep you out

of trouble

You must select and recruit the right board

members You need to identify the types of

skills or expertise and external relationships

that you or others at your company lack A

good board will provide that expertise and

those relationships, greatly expanding the

capabilities of your company

There are four basic steps to forming and taking

advantage of a good board:

a Determine the role and responsibilities that

you would like your board of directors to

play and document that role in your

corporate bylaws

b Identify and recruit board members with the

skills and relationships your company lacks

c Use board meetings to advance strategic

issues, not to provide an update on the

business

d Keep your board members actively engaged

in the business between board meetings

e Finally, if you are a small company, your

board should have 3-5 members, including

yourself

Questions

1 Name four benefits of having a good board of

directors

2 What is the most important characteristic

that the board should have?

3 Choose one of the four steps to form a good

board and explain it

4 Match the following words taken from the

text with their meanings

a oversight i supervision

b bylaw ii regulation

c corporate iii power

d access iv right to use

e governance v company

5 Are the following statements true or false?

Correct the false statements

a A good board expands the capabilities of

your company

b A small business should have a minimum

of five members

6 Continue the following sentence: To form and

take advantage of a good board, you should meet them regularly not to … but to …

Part Two: Grammar and structure (60 marks)

II Complete the sentences with the right word related to industries.

1 is telling everyone about products and services

2 is making things

3 is looking after people’s money and lending money

4 is making ships

III Complete the dialogue.

Sally (on the phone):

(thinking): Quick I must write it down Paul

Sawyers is meeting Mr Roberts for lunch at 1.30

on Thursday That’s the day after tomorrow.)

! He’s having lunch with Richard Bean on Thursday

Mr Roberts: Sally, am I doing anything

important on Thursday? It’s my wife’s birthday and I’m meeting her for lunch

Test 1

IV Fill the text with words from the list.

damaging process blending

organisational problems

emotional energy logic

Leaders and managers should be able to:

1 direct towards goals,

resources and organisation structure

2 determine the to be solved

3 see the world as full of colour constantly

new colours and shapes

4 influence people through the use of

, facts and reason

5 view work as an enabling

6 have a low level of

involvement in their work

V Complete the sentences.

1 is measuring and reporting

actual performance and taking corrective or

preventive action as necessary

2 The month of July is directly

before and directly after

3 Salwa has two children so we write on a

letter addressed to her Salwa

4 20x10%=2 is said

5 If the time is 9.15, we say

or

6 Today is Wednesday 22 April; we say today is

VI Choose the correct word in brackets.

1 (What / Who) is your second language?

2 He is (begining / beginning) his work now.

3 Can you help me (with / for) this computer?

VII Choose the correct verb in brackets.

1 Khaled is not working He (reads / is

reading) a magazine.

2 What (are you doing / do you do) tomorrow?

3 I (am arriving / arrive) at noon tomorrow.

4 (Does / Is) she a secretary?

5 Is she working? Yes, she (is / has).

Part Three: Writing (25 marks)

VIII Read the answer that Mr Smith wrote

to Mr Rich Then write the appropriate request letter that Mr Rich had written

to Mr Smith.

Rich Ltd

February 10, 2009Managing Partner

Garden City

Dear Mr Rich This is in response to your letter of February 7,

2009, regarding the software you are requesting I have reviewed the proposed deal and determined the cost of the installation of the new system

I have attached the whole file for your review Please call if you have any questions or require further information

Sincerely Kim SmithDesign DepartmentComputer Resources Consultants

4 Money and

Banking

Exercise 2 Dialogues

Complete B’s requests for repetition, following the example

1 A Hav e you got change for ten pounds?

B For how much?

4 A T here is a list of interest rates on the

board near the cash desk

A Near the cash desk.

5 A Our salaries are paid at the end of the month

A At the end of the month

6 A T here are fiv e hundred coins in each bag.

A Fiv e hundred.

Exercise 1 Banking phrases

Match the underlined phrases in (A) to the definitions in (B)

I’d like to make a w ithdraw al

I hav e a sav ings account

Do you w ant to make a deposit?

Can I apply for a loan?

May I take some personal details?

T he account is free if you stay in

credit

I w ant to open an account

a b c d e f g h

keep my money at the bank and earn interest

name and address, for ex amplehas some money in it

don’t spend more money than you hav e

take some money out of my accountstart keeping money in the bankask to borrow some moneypay some money into your account

Unit 4 Exercise 3 Imperatives

Fill in the spaces with words from the list

check keep make note down write

Sally I never have any money at the end of the month! I don’t understand it! Where does my

money go?

Della There’s an easy way to find out.

Sally How?

Della a diary for a week everything that you spend

a record of your spending and where your money goes

Sally That sounds interesting!

Della Then, a saving plan and your problem will be solved

Sally That’s a great idea I’ll start tomorrow.

Exercise 4 Articles

Read the following sentences Fill in the blanks with a, an or the where necessary.

1 Oil prices have risen to record levels in the past three years

2 If you would like to be able to write checks, I suggest you open account

3 Q: What kind of work are you looking for?

A: I’m looking for work in a bank or some other financial institution

4 Your job will be to find as many prospective clients as possible

5 That’s not good saving plan We have to think of something better

6 We have to draw up new business plan old one isn’t good enough

Exercise 5

Imagine that you went to a bank to open an account Write the dialogue that occurred between you and the bank clerk

Exercise 6 Read and complete

Read and complete the four opinions about online banking Use words from the list

account available bank click how to log on making online prefer service site statements transfer

Which two opinions are negative about online banking?

Exercise 7 Banking compound nouns

Fill the spaces with words from the list

account balance account holder bank charges banknotes credit facilities debit balance bounced check house loan savings account traveller’s cheques

1 The amount of money in your bank account is your

2 are paper money

3 The costs of bank services are called

4 If you have a bank account, you are a(n)

5 If you have an overdraft, your account has a(n)

6 If you need to borrow money, the bank may offer you , such as an overdraft, a loan or a credit card

7 You need a minimum of $25 to open a(n)

8 You have to pay $20 for every

9 I would like to change some , please

10 I need to apply for a(n)

1 Banks are open only during office hours, and

visiting the bank takes time But online or

Internet banking is (1) 24

hours a day, seven days a week, and it’s there

on my computer screen If I want to know how

much I’ve got in my (2) , I don’t

have to wait until the bank opens I can just

telephone (6) ,

which is available 24/7.

3 I know online banking is useful For

example, you can (7)

money from one account to another

without leaving your home or office

But I don’t like it because I’m afr

4 I travel a lot on busin

ess If I’m in another country - Lebanon or Saudi Ar

abia, for example, I can’t walk into my local Syri

Bank Accounts

5

Exercise 1 Vocabulary

Choose the correct word to complete the sentences

1 If your account is , you must pay interest

a in credit b overdrawn c secret d bad

2 Each amount that you pay in or take out of your account is a

a cheque b balance c cash d transaction

3 Every month the bank sends its customers

a a list b an account c a statement d a balance

4 The amount that you have in the bank is the

a balance b account c interest d overdraft

5 Interest is what you if you borrow money

6 If you have , you pay interest

a a cash card b an account c a balance d an overdraft

7 When you write a cheque, the bank your account

a charges interest on b pays interest on c takes money out of d pays money into

8 If you have money in the bank your account is

a in debit b in credit c in balance d overdrawn

Exercise 2 How to use cheques

Complete the dialogue with two words in each gap

A Can you explain to me how to use a cheque book?

B Well, when you want to pay someone, you write a cheque (1) words, you write the name of the payee on one of (2) in the book

A What (3) mean by ‘payee’?

B (4) the person you’re paying to

A I see

B You write the amount (5) date on the

cheque too Then you sign it and give it to (6) He sends it to his bank, and the bank transfers the money from your account (7) payee’s account

A (8) payee gets the amount that you wrote on the cheque

B Yes, exactly

Exercise 3 The present simple

Fill in the spaces with words from the list.

do (x2) does (x2) doesn’t (x2) don’t like (x2) likes (x2)

1 Where you keep your money?

2 Where she usually have lunch?

3 I like online banking but I withdrawing from an ATM

4 Mary have lunch in the office

5 She Internet banking

6 you have a bank account? Yes, I

7 he owe the bank any money? No, he

8 Helen and Rima to pay in cheques Susan to pay in cash

Exercise 4 Comprehension

Read the text and answer the following questions

Sally has just been on holiday in Syria She didn’t bring cash with her; she brought traveller’s cheques instead Before she left Britain, she collected £200 of traveller’s cheques from her bank Two of the cheques were for £50 and the rest were for £20 While she was in Syria, she changed most of the cheques at banks She signed the cheques, and the banks gave her Syrian money At that time, there were about sixty-nine Syrian pounds to each British pound, so the banks gave Sally about 1 380 S.P for a £20 traveller’s cheque

Traveller’s cheques are better than cash for tourists If you lose the cheques, a bank will replace them at once You can use them in large hotels, travel agents and airline companies If you have any left at the end of your holiday, your bank will exchange them when you get home

Now, Sally is at her hotel She wants to take a taxi to the airport, but she has no Syrian money left! She’s going to change her last £20 cheque

1 How many £20 traveller’s cheques did Sally take to Syria?

2 If her hotel room cost 2000 S.P , how many £20 traveller’s cheques did she need?

3 The Syrian lira and the British pound are

a currencies b cheques c banks d accounts

4 Sally got the traveller’s cheques from

a Syria b a hotel c her bank d a friend

5 How much was 69 S.P.?

6 Where is Sally going to change her last £20 traveller’s cheque?

a at the bank b at the airport c at the hotel d in the taxi

Unit 5 Exercise 5 Abbreviations

Match the abbreviations in the list to the definitions below

ATM a/c payee b/f or bt/fwd bal a/c int

1 When you borrow money, you must pay this to the lender

2 This shows the amount of money in your bank account

3 This means that the cheque must be paid into a bank account

4 This is the balance from the previous month It goes at the top of a statement

5 You can pay money in or draw money out of this

6 This is the abbreviation of a cash machine

Exercise 6 Writing

Write a paragraph describing two types of bank accounts Use the guide words from the list

two types - current account - deposit account

if - a lot of transactions - current accountneed - current account - if - write a lot of cheques

if - save money - earn interest - deposit account

many businesses - both typessome private customers - too

Customer Service

and Loans

6

Exercise 1 Reading

Read the text and the sentences below For each sentence write True or False or Not in the text.

Because businesses spend and receiv e large amounts of money, they need safe and efficient w ays

to keep and to transfer their money So banks prov ide many serv ices to businesses T hey prov ide

tw o main types of bank account: current accounts and deposit accounts A current account is for paying in and taking out money freq uently; a deposit account is for sav ing money and earning interest A credit transfer is one w ay of mov ing money q uickly and safely from one account to another Com panies also use bankers’ drafts; these are cheq ues from a company’s bank to a

supplier’s bank

Banks prov ide many other important serv ices to businesses, such as loans, w hich help businesses

to grow Banks can also prov ide useful financial adv ice T hey prov ide credit references too: for

ex ample, w hen a new customer asks T ST to supply goods on credit, T ST w ants to know that the company w ill pay its debts T ST therefore asks for a credit reference from the company’s bank T he reference says w hether the bank thinks the company can repay its debts

1 T he tex t describes fiv e serv ices that banks offer

2 Bank managers are efficient people

3 Co mpanies can use current account cheq ues and bankers’ drafts to pay bills

4 Banks borrow money from businesses

5 Banks can help businesses to grow bigger

6 Banks can offer useful adv ice about money

7 Banks nev er giv e out information about their customers

8 A credit reference promises that a company can repay its debts

Exercise 2 Situations

You are working at the switchboard What would you say in the following situations?

1 A caller is w aiting for an ex tension that is still engaged Apologise to the caller.

2 After a w ait, the req uired ex tension is now free and ringing T ell the caller.

3 T here is no reply from the Sales Of fice Inv ite the caller to ring back later.

4 T he ex tension is busy Ask the caller w hether he w ishes to hold or call back later.

5 T here is no reply from the Sales Manager’s ex tension Of fer to try someone else.

Unit 6 Exercise 3 The present simple

Circle the correct word or words

Are you meeting him at the airport on T uesday? Yes, I am

2

How long is the jour ney taking? It usually take 2 hours

3

What time is the train usually leav ing? It usually leav e at 12 10

does leav e? leav es

4

Where is Mr Bailey? He has lunch

does is hav ing

5

Hello, w here do you go now ? I go home

are you going am going

6 Is she driv ing

to w ork ev ery day? Yes, she is

Exercise 4 Business words

Answer the questions

1 What do you call a person w ho has a credit card? A cardholder

2 What do you call a person w ho organises trav el for customers?

3 What do you call a bank loan w hich you need for house repairs?

4 What do you call a bank loan w hich you need for your company?

5 What do you call a form w hich you complete w hen you apply for a job?

6 What do you call the department in a bank that deals w ith foreign currencies?

7 What do you call a cheq ue that a bank guarantees?

8 What do you call the kind of cheq ue w hich you take on holiday abroad?

9 What do you call a bank account w hich you use for freq uent transactions?

10 What do you call a bank account w hich you use for sav ing money?

Exercise 5 Loan agreements

Match the words in the list to their meanings

conditions debt period repayment rate of interest security

1 a length of time; for ex ample, a loan agreement may be for 90 days or 6 months

2 a sum of money that you ow e to a person, a company or a bank

3 the payment of money from a borrow er to the person w ho lent it

4 things (e g the period of repayment) that a bank w rites dow n in a loan

agreement

5 something (e g a house) that you promise to giv e to someone if you cannot

pay back the money that you hav e borrow ed from them

6 the percentage (% ) charge that a bank makes w hen it lends money

Banking law s allow banks to charge for serv ice

rendered as they are categorised as serv ice

prov iders for banking matters to the public

Ex amples of serv ices utilised by most people are

replacement for a lost AT M card or a damaged

AT M card, the use of cheq ue books, transferring

money, etc

But since the charges by banks for all these

serv ices w ere approv ed, it is obv ious that the

banks hav e taken adv antage and started

charging for v ery little serv ice they render

But the q uestion is how much is any serv ice

w orth and w hat professional lev el of ex pertise

is applied to serv ices? For ex ample, I w ent to

my bank to report my lost AT M card T he officer

attending to me made an error w hen punching

in the details of my account and could not get

the correction done A senior officer attended

to the problem but still could not get it

rectified I w as told to come back the nex t day

Isn’t this a case of disserv ice by the bank? I, as

a customer, had to take leav e or ex cuse myself

from w ork, spend time, w aste petrol and pay

parking charges all because of this ‘dis serv ice’

by the bank T he w orst ex perience inv olv ing

banks w ould be w hen you take a driv e through

the tow n and the traffic only to find the AT M

‘out of serv ice’

What I w ould like to suggest is that, w herev er

or w henev er any charge for serv ice by a bank

is mentioned, there is a salient clause for

possible ‘dis serv ice’ It’s time somebody looks

into this and the suggestion is that the penalty

should be ten times the amount charged for the

serv ice

Questions

1 What is the main idea of the tex t?

2 How are the tw o ex amples giv en by the

w riter dissatisfying? Ex plain

3 Com plete the sentences.

a T he banks prov ide for the follow ing

5 Hav e you ev er heard people complaining

about bank serv ices? Giv e an ex ample

Part Two: Grammar and structure (60 marks)

II Fill the text with words from the list.

account cardholder cashier industry month payment signs

transfers v oucher

Now adays many businesses accept

(1) by credit card, especially nesses in the tourist (2) , such as hotels and trav el agents So how do credit cards

busi-w ork?

T he (3) (a hotel guest for ex ample) giv es his or her card to the (4) T he card has the cardholder’s name and

(5) number on it T he cashier uses a small machine that (6) the name and number from the card onto a paper

III Complete the dialogue.

Banker Salah I’d like to open a bank account, please Banker

Salah I need a current account and I’d also

like a credit card and a debit card

office is jus t round the corner, so it’s

q uite easy for me to get to the bank

IV Write the missing parts.

1 is a length of time; for ex ample,

a loan agreement may be for 90 days or 6

months

2 is a sum of money that you ow e

to a person, a company or a bank

3 is the payment of money from a

borrow er to the person w ho lent it

4 are things (e g the period of

repayment) that a bank w rites dow n in a

loan agreement

5 is something (e g a house) that

you promise to giv e someone if you cannot

pay back the money that you hav e borrow ed

from them

V Rewrite the sentences to replace the

words in italics by keeping the same

meaning.

1 From time to time, w e open half an hour

later on Wednesday mornings

2 T he cashiers are usually busiest at lunchtime

on Saturdays

3 Would you please fill in this form, Sir?

4 Will you need a Debit Car d to use w ith your

current account?

VI Choose the correct word in brackets.

1 ( How / What) can you get a cash card?

2 Can you ex plain to me ( how / what) a bank

statement is?

3 What do you mean ( by / of) ‘pay interest’?

4 T hat is not ( the / a) good sav ing plan.

VII Correct the verbs in brackets.

1 He ( travel) ev ery w eek to Hong

Kong

2 She ( don’t go) home for lunch

3 I ( like) to speak to Mr Ali

4 I ( meet) him tomorrow

Part Three: Writing (25 marks)

VIII Write a reply letter to the following request.

National Cr edit Bank Div isoria

Manila

August 25, 2009Dear Sir

T his is to req uest for a free copy of my credit report maintained in your credit database Please use the follow ing personal information

to forw ard the report to me:

Ful l name: Ron ald HerreraDate of birth: Oct ober 2, 1981Address: Matalino St., Antipolo Cit y

I hav e enclosed herew ith a copy of my driv er’s license as a proof of my address If you hav e any q uestion concerning this req uest I can be reached at 79 4- 29811

T hank you for your prompt attention to my req uest

Sincerely

R Herrera

Office

Equipment

7

Exercise 1 Fill the gaps

Fill each space with one word from the list You can use some of the words more than once

need some any(x2) much many is isn’tare do does don’t doesn’t have haven’t

4 I got any envelopes

5 there envelopes in Huda’s office?

9 you need any sellotape?

Exercise 2 Situations

What would you say in the following situations?

1 You work in a stationery shop A customer says, ‘I need twelve large envelopes, please.‘ There

are blue envelopes and white envelopes in the shop

2 The customer wants some pencils Ask how many.

3 The customer wants some sellotape, but you haven’t got any Tell the customer (Say ‘Sorry‘

first.)

4 What can you ask the customer before you add up the total cost?

5 You need to work out the total cost Ask the customer to wait for a few seconds (Use a short

phrase beginning with ‘Just’ …)

Exercise 3 Rewriting sentences

Rewrite the sentences, using the word(s) in brackets, to give the same meaning

1 I need some paper (I don’t have …)

2 How much paper is there? (… boxes of paper …)

3 We haven’t got any sellotape (There are no …)

4 Have you got enough envelopes? (Do you need …)

5 Is that all? (Is there anything …)

6 She has got enough glue (… doesn’t need …)

7 There is not much glue (… bottles of …)

Exercise 4 Form filling

Complete this order form using the information in the Students’ Book

The address of the TST Warehouse in the United Kingdom is 396 Cromwell Road, London SW39RT Tel: +44(0)2072586820 Fax: +44(0)2072586854 Email: sales@tst.co.uk

Technical Syrian Telecommunication Ltd

TST UK

ORDER

Please supply and deliver

To:

Qty Description Unit price

Please quote order no and date Signed

Unit 7 Exercise 5 Order forms

Read the text and answer the questions

When you buy something from a shop or a person, you do not use an order form But in most other situations the buyer sends an order form to the supplier If the buyer is in a hurry, he

or she can place an order by telephone, but the buyer usually sends a written order form too This is because written order forms are useful They have a date, a reference number

and a list of the items The buyer and the supplier then file their copies of the form

1 The supplier to the buyer

a sends an order form b sells equipment c writes d goes

2 Buyers usually send a written order form a spoken order

3 Why are order forms useful?

4 What do the buyer and the seller do with their copies?

Exercise 6 Office stationery

Match the words with the pictures

8

Exercise 1 Radio components

Read the text and label the diagram with words from the list

sine w av e speaker antenna oscillator tuner detector transistor modulated sine w av e

Transmission of AM radio waves

an oscillator creates a sine w av e

the sine w av e is modulated (or changed) in order to carry sound w av es (e g music)the modulated sine w av e is transmitted through the antenna into space

Reception of AM radio waves

modulated sine w av es from different radio stations enter the antenna

a tuner selects modulated sine w av es of the correct freq uency

a detector ex tracts the sound w av e from the sine w av e

a transistor amplifies the sound w av e

a speaker conv erts the sound w av e into music

modulated sine wave

modulated sine wave

speaker

Unit 8 Exercise 2 Verbs, agent nouns and concept nouns

Complete the chart

Exercise 3 Word study

Find other words or phrases with the same word part and meaning

Word part Meaning Words or phrases containing this part

a terr–

b de–

Earthopposite; rev erse

terrestrial territorydemodulator decode

Exercise 4 Making questions

Supply the questions in this dialogue, using the words in brackets

B On e difference betw een them is that satellite radio uses a digital signal, w hereas terrestrial

radio uses an analogue signal

B On e adv antage is that satellite radio is much clearer than terrestrial radio And it has much

greater cov erage

B It can transmit to an area of about 14 million sq uare km.

Exercise 5 Reading

Read the text then answer the following questions

A Scientific research satellites gather data for scientific analysis T hese satellites are usually

designed to perform one of three kinds of missions (1) Some gather information about the composition and effects of the space near the Earth (2) Ot her satellites record changes in the Earth and its atmosphere (3) Still others observ e planets, stars and other distant object s

B Earth observ ing satellites are used to map and monitor our planet’s resources U nder constant

and consistent illumination from the Sun, they take pictures that computers on Earth combine

and analyse the pictures Scientists use Earth observ ing satellites to locate mineral deposits

to determine the location and size of freshw ater supplies, to identify some of the sources of pollution and study their effects and to detect the spread of disease in crops and forests

C Com munication satellites receiv e radio signals from one location and transmit them to another

Coun tries and commercial organisations, such as telev ision broadcasters and telephone

companies, use these satellites continuously

D Artificial satellites are classified according to their mission T here are six main types of

artificial satellites: scientific research, w eather, communication, nav igation, Earth observ ing and military

E Nav igation satellites enable operators of aircraft, ships and land v ehicles anyw here on Earth to

determine their locations w ith great accuracy Nav igation satellites operate in netw orks, and signals from a netw ork can reach receiv ers anyw here on Earth

F Military satellites include w eather, communications, nav igation and Earth observ ing satellites

used for military purposes Some military satellites – often called “s py satellites” – can detect the launch of missiles and the course of ships at sea

G Weather satellites help scientists study w eather patterns and forecast the w eather Weather

satellites observ e the atmospheric conditions ov er large areas Some w eather satellites measure temperature, air pressure and precipitation T hey are eq uipped to detect distress signals from all commercial and many priv ate planes and ships

Questions

1 Reor der the paragraphs to make a coherent tex t.

2 Ex plain the w ords in bold that are in the tex t.

3 Which do you think is the most useful type of satellite? Ex plain your answ er.

9

Exercise 1 Party things

You are planning an office party What do you need? Make three lists

What would you say in the following situations? Ask questions beginning with Would you like … ?

You are a receptionist at TST A visitor wants to see Mr Ali (The visitor does not have an

appointment and Mr Ali is busy.)

1 The visitor can see Mr Omar now or wait for Mr Ali.

Would you like to see Mr Omar or wait for Mr Ali?

2 The visitor can sit down while he waits.

3 He can have a cup of coffee.

4 He can have some water.

5 He can read a magazine.

6 He needs to make a telephone call.

Exercise 3 Countable and uncountable words

Fill the spaces with words from the list

cheese glasses many much one piece some

1 Would you like a sandwich? Yes, please I’d love

2 How much have we got?

3 How bottles of cola do we need?

4 We’ve got thirty-six

5 Would you like lemonade?

6 We haven’t got orange juice

7 Would you like a of this cake?

Unit 9 Exercise 5 Food in a restaurant

Write the words in the list in the correct boxes

apples bananas beans beef carrots chicken fishlamb onions oranges peas potatoes strawberries

beef beans apples

Exercise 6 Restaurant work

Complete the paragraph using the correct forms of the verbs in the list

clear pour present serve set show take

A waiter in a restaurant ( 1) the tables with knives, forks, glasses and so on, and

( 2) the customers to their tables The waiter then gives them a menu and, after

some time, ( 3) their orders He or she brings drinks to the table and

( 4) the drinks Then he or she ( 5) the food to the customers At

the end of the meal, the waiter ( 6) the table and ( 7) the bill

Friendship at work naturally develops out of

common interests, shared stress and mutual

values This leaves us asking: Does friendship

among staff contribute to a healthy working

and learning environment or does it lead to a

decrease in productivity causing gossip and

cliques to develop?

Researchers who study the impact of

friendship at work report that true friendship

leads to many more positive outcomes than

negative ones The positive outcomes include

lowered stress levels, less turnover, increased

productivity, greater teamwork and healthier

employees

The challenging part in obtaining these

benefits is that all of the positive outcomes

of friendship at work can be voided by a

negative working environment or an ineffective

supervisor The other challenging part is that

some employees are unable to recognise and

form true friendships at work As you know,

all different kinds of relationships form in the

workplace Some are solid friendships while

others seem destructive in nature

Q uestions

1 The best title for this text is:

a Friendship at work

b Disadvantages of having friends at work

c Solid and destructive friendships

2 How can one obtain friendships at work?

3 Is having friends at work positive or

negative according to the writer?

4 What are the two challenges the writer

II Complete the tab le w ith the right w ord.

V erb N oun Adj ective Adverb

detector X X

III Fill the text w ith w ords from the list.

antenna channel data electric oscillator sine technology terrestrial tower

How does satellite radio differ from terrestrial

radio? Their basic ( 1) is the same

In both types of radio, a rapidly changing

( 2) current is converted into a

( 3) wave by an ( 4) The sine wave is then modulated to carry data (such

as music) to be transmitted through an

( 5) However, in satellite radio, the

( 6) is digital instead of analogue.Another difference is that the signal is transmitted via a satellite, whereas a

( 7) signal is transmitted directly

from the antenna ( 8) to the wire antenna on the radio receiver

IV Complete the dialogue.

H uda Simon, I’m making a list of stationery

that we need from the warehouse

Simon Blue, please

H uda Right Six blue pens Anything else?

H uda Ok I’ll give your order to Falleh

Test 3

V Complete the sentences.

1 Satellite radio is a new technology

VI Choose the correct w ord in b rackets.

1 I haven’t got (any / some) papers.

2 There (are / is) four books here.

3 (What / Whose) responsibility is it to put the

transmitter on?

4 (Which / What) one gives a better sound?

5 Do you need (some / any) advice?

VII Correct the w ords in b rackets.

I am preparing for a party and I need to

get (much) things First, I need ten (cans)

of water, three (kilos) of orange juice and

two (pieces) of coffee Then, I have to buy

(many) crisps and (much) bottles of cola

Part Three: W riting ( 25 marks)

V I I I W rite an email to your manager telling him ab out the follow ing advertisement you read on the In ternet and try to persuade him that its installation is

b eneficial for the company.

Save money, work more efficiently, and make better use of your resources by creating a network for your small business or home office

Everyone on the network can access the Internet using a single connection while sharing printers, scanners and fax machines You can also share files, so others on the network can access selected spreadsheets, presentations, graphics files, and documents

B Bookkeeping serv ices

C Why payroll processing?

D T ax ation Serv ices

Ca lculating w ages and deductions, correcting payroll errors by bookkeeping serv ices updated w ith tax law changes is a challenging bookkeeping solution process req uired

We hav e been able to reach a leading position in the bookkeeping company by upholding the

highest standards of outsourcing business ethics w ith commitment to total q uality

It is your continuous connection to the online bookkeeping serv ices Ev ery gov ernment has seen tax ation serv ices as an important w ay to gain rev enue from company profits

It is the process of reconciling the balance sheet and accounts in addition to confirming the

match betw een the corresponding business bank statement and comprehensiv e financial reports

Exercise 2

Fill in the blanks with the right form of the words in the list

account afford compete dedicate efficient helpful

profit secure serv e sureOur financial accounting serv ices (1) our clients to make their accounting

system w ork more (2) and it also helps in increasing (3) O ur online bookkeeping serv ices focus on making the task simpler and business stronger Our team

of professional (4) w ill handle your financial accounting needs T hrough

ex ceptional (5) of our q ualified accounting professionals, our clients w ill get (6) adv antages

By combining ex perience of deliv ering financial accounting (7) and latest

financial accounting softw are, w e can (8) our clients about q uality,

(9) q uick output and all this at (10) rates