600 từ vựng tiếng anh

Sau khi đọc bản hợp đồng, tôi vẫn không thể quyết định liệu công ty chúng tôi có chịu trách nhiệm về các khoản nợ lương hay không.. Nhờ những cuốn sách và các cuộc phỏng vấn của mình, TS

Lesson 1: Contracts [00:00]

Words to learn

1 abide by /ə'baid/ (v): tôn trọng, tuân theo, giữ (lời)

a The two parties agreed to abide by the judge's decision

b For years he has abided by a commitment to annual employee raises

a Hai đảng phái đồng ý sẽ tôn trọng phán quyết của quan tòa

b Trong hàng năm trời, ông ta đã giữ lời cam kết tăng lương cho nhân viên

2 agreement /ə'gri:mənt/ (n): hợp đồng, giao kèo, sự đồng ý/thỏa thuận với

nhau

a The landlord and tenant were in agreement that the rent should be prorated

to the middle of the month

b According to the agreement, the caterer will also supply the flowers for the event

a Người chủ và người thuê đã đồng ý rằng tiền thuê sẽ được chia theo tỷ lệ đến giữa tháng

b Theo thỏa thuận, nhà cung cấp (đồ ăn uống) cũng sẽ cung cấp hoa cho sự kiện

3 assurance /ə'ʃʊərəns/ (n): sự cam đoan, bảo đảm, chắc chắn; sự tin chắc, tự

4 cancellation /,kænsə'leiʃn/ (n): sự bãi bỏ, hủy bỏ

a The cancellation of her flight caused her problems for the rest of the week

b The cancellation clause appears at the back of the contract

a Sự hủy bỏ chuyến bay của cô ta đã gây rắc rối cho cô ta trong suốt phần còn lại của tuần lễ

b Điều khoản hủy bỏ xuất hiện tại phần cuối của bản hợp đồng

5 determine /di'tɜ:min/ (v): quyết định, xác định; quyết tâm, kiên quyết

a After reading the contract, I was still unable to determine if our company was liable for back wages

b The skill of the union bargainers will determine whether the automotive plant will open next week

a Sau khi đọc bản hợp đồng, tôi vẫn không thể quyết định liệu công ty

chúng tôi có chịu trách nhiệm về các khoản nợ lương hay không

b Kỹ năng của những nhà thương lượng sẽ quyết định nhà máy tự động có được mở cửa vào tuần tới không

6 engagement /in'geidʒmənt/ (n): sự hứa hẹn, hứa hôn;

a The engagement begins at 7:30

b The entire office was invited to her engagement party

a Lễ hứa hôn bắt đầu lúc 7:30

b Toàn bộ văn phòng đã được mời đến dự lễ đính hôn của cô ta

7 establish /is'tæbliʃ/ (v): thiết lập, thành lập; xác minh, chứng minh, củng cố

a Through her many books and interviews, Dr Wan established herself as an authority on conflict resolution

b The merger of the two companies established a powerful new corporation

a Nhờ những cuốn sách và các cuộc phỏng vấn của mình, TS Wan đã tự chứng tỏ được bà là người có uy tín trong việc giải quyết xung đột

b Sự hợp nhất giữa 2 công ty đã tạo ra một tập đoàn mới hùng mạnh

8 obligate /'ɒbligeit/ (v): bắt buộc

a The contractor was obligated by the contract to work 40 hours a week

b I felt obligated to finish the project even though I could have exercised my option to quit

a Nhà thầu đã bị bắt buộc theo hợp đồng phải làm việc 40 giờ một tuần

b Tôi thấy bắt buộc phải hoàn thành dự án, mặc dù thậm chí tôi có thể sử dụng quyền chọn lựa là ngừng lại

9 party /'pɑ:ti/ (n): đảng, phái, đội, nhóm; người tham dự/tham gia; buổi liên

hoan, buổi tiệc

a The parties agreed to a settlement in their contract dispute

b The party that prepares the contract has a distinct advantage

a Các đảng phái đã đồng ý dàn xếp sự bất đồng về thỏa thuận của họ

b Đảng nào mà soạn thảo hợp đồng thì có một lợi thế rõ ràng

10.provision /prə'viʒn/ (n): sự dự liệu, dự trữ, dự phòng, cung cấp; điều khoản

a The father made provisions for his children through his will

b The contract contains a provision to deal with how payments are made if John loses his job

a Người cha đã chu cấp cho những đứa con vì sự quyết tâm/nguyện vọng của ông ta

b Hợp đồng có một điều khoản để giải quyết về cách thanh toán được thực hiện ra sao nếu như John mất việc

11.resolve /ri'zɒlv/ (v): giải quyết, quyết định; (n): quyết tâm, kiên quyết

a The mediator was able to resolve the problem to everyone's satisfaction

b The businessman resolved to clean out all the files by the end of the week

a Người trung gian dàn xếp có thể giải quyết vấn đề để làm thỏa mãn tất cả mọi người

b Người doanh nhân quyết định dọn sạch mọi hồ sơ trước cuối tuần này

12.specific /spə'sifik/ (adj): riêng biệt, cụ thể, đặc trưng

a The customer's specific complaint was not addressed in his e-mail

b In a contract, one specific word can change the meaning dramatically

a Lời phàn nàn cụ thể của khách hàng đã không được ghi thẳng trong email

của ông ta.

b Trong một hợp đồng, một từ cụ thể có thể làm thay đổi hoàn toàn ý nghĩa

Word Families

verb agree If both parties agree to the terms, we can finalize the

contract

noun agreement As soon as the labor agreement was signed, the factory

resumed production of new cars and vans

adjectiveagreeable The parties are agreeable to the terms

─────────────────────────────────────────────

───────

verb assure I assure you that our drug-testing policy is applied fairly

noun assurance What assurance is there that the company will still be in

noun cancellation Writers usually receive a cancellation fee even if their

articles are not published

adjectivecanceled The canceled concert ended up costing our agency

millions

─────────────────────────────────────────────

───────

verb obligate The terms of the contracts obligate us to work for at least

one more month

noun obligation The factory managers have a legal and moral obligation

to provide a safe work site

adjectiveobligatory He finished his obligatory military service, and then

joined his father on the orange farm

─────────────────────────────────────────────

───────

verb provide Since the machine is very reliable, why don't we cancel

the service contract they provided?

noun provider We must negotiate a new contract with our Internet

will see next year.

noun specificationThe work was done according to our specifications

adjectivespecific We have not chosen a specific location for the reunion

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 The two sides were no closer to a final _ at midnight than they were at noon

2 Our union representative _ members that our rights would be defended

3 If you _ your reservation 48 hours in advance, you will not be billed

(A) will cancel (C) cancellation

5 The _ for terminating the contract were not discused

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 When attempts at resolve failed, both parties, determined to end the conflict, agreed to enter into a formal contract and promised to abide by the terms

8 Both parties agreed that the contractor would provide technical assistance 24 hours a day, so it was easy to determination that the two-day delay was not acceptable

9 We were assured by the cable company, before we engaged in a contract, that

we could cancellation our membership at any time with no further obligations

10.Our car insurance establishments the time period within which they provide assistance, determines the repair shops we can use, sets a fee structure for payment, and provides a forum for resolving billing errors

Reading Comprehension

Read the following passage and write the words in the blanks below.

abide by cancel establishment provide

agreement determine obligates resolve

assurance engaging parties specifies

Contracts are an integral part of the workplace In simple terms, contracts are

an (11.) _ between two or more (12.) _ that (13.) _ terms and (14.) _ the parties to follow them Contracts often include the amount that a client will pay contractors and what services will be provided For example, in your office, you may have a contract that provides (15.) _ that your copier machine or phones will be repaired within a certain amount of time This service can either

be done off-site or at your (16.) _ A contract often states ways to (17.) _ if quality of work delivered is acceptable Well-written contracts usually (18.) _ ways to (19.) _ problems like these when they happen Before (20.) _ in a contract, both parties should think carefully, as they will have to (21.) _ the conditions specified in it A contract usually specifies how the two parties can (22.) _ it if either party fails to meet the terms

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.What is the man worried about?

(A) A broken computer

(B) Being late for work.

(C) Serving customers

(D) Payment in case of cancellation

27.How do the speakers feel about the agreement?

(A) I was well negotiated

(B) The lawyer's fees were too high

(C) Uncertain

(D) Fantastic

Listen to the short talk Then read the questions and choose the best answer.

28 Who is talking?

(A) A lawyer

(B) An upset signer of the contract

(C) A secretary

(D) Someone who has canceled his agreement

29 Which part of the contract are they looking at?

(A) A cancellation clause

(B) The assurance of quality

(C) The agreement on payment

(D) A provision in case of bankruptcy

***********************************[end]***************************

******

Words to learn

1 attract /ə'trækt/ (v): hấp dẫn, lôi cuốn, thu hút

a The display attracted a number of people at the convention

b The new advertising attracts the wrong kind of customer into the store

a Việc trưng bày/hiển thị đã thu hút được một số người tại hội nghị

b Mẫu quảng cáo mới thu hút không đúng đối tượng khách hàng vào cửa hàng

2 compare /kəm'peə/ (v): so sánh, đối chiếu

a Once the customer compared the two products, her choice was easy

b The price for this brand is high compared to the other brands on the

3 competition /,kəmpi'tiʃn/ (n): ‹sự/cuộc› cạnh tranh, tranh giành, thi đấu

a In the competition for afternoon diners, Hector's has come out on top

b The company has decided not to join the growing competition for

dominance in the semiconductor market.

a Trong cuộc thi của các quán ăn chiều, cửa hàng Hector đã được xếp hạng nhất

b Công ty đã quyết định không tham gia vào cuộc cạnh tranh đang tăng lên trong việc thống trị thị trường chất bán dẫn

4 consume /kən'sju:m/ (v): tiêu thụ, tiêu dùng

a The business plans consumed all of Fritz's attention this fall

b The printer consumes more toner than the downstairs printer

a Kế hoạch kinh doanh đã lấy hết sự chú ý của Fritz vào mùa thu này

b Cái máy in ngốn nhiều ống mực hơn là cái máy in ở dưới nhà

5 convince /kən'vins/ (v): thuyết phục; làm cho tin tưởng (bằng lý lẽ)

a The salesman convinced his customer to buy his entire inventory of pens

b Before a business can convince customers that it provides a quality

product, it must convince its marketing staff

a Nhân viên bán hàng đã thuyết phục khách hàng mua toàn bộ lô bút tồn kho của anh ta

b Trước khi cửa hàng có thể thuyết phục khách hàng rằng họ cung cấp một sản phẩm có chất lượng, thì họ phải thuyết phục đội ngũ nhân viên kinh doanh của mình

6 currently /'kʌrəntli/ (adv): hiện thời, hiện nay, lúc này

a We are currently exploring plans to update the MX3 model

b Currently, customers are demanding big discounts for bulk orders

a Chúng tôi hiện đang có những kế hoạch thăm dò để cập nhận mô-đen MX3

b Hiện nay, khách hàng đang đòi hỏi những khoản giảm giá nhiều cho

những đơn hàng lớn

7 fad /fæd/ (n): mốt nhất thời, sự thích thú tạm thời; dở hơi, gàn dở

a The mini dress was a fad once thought to be finished, but now it is making

a comeback

b Classic tastes may seem boring but they have proven to resist fads

a Váy ngắn là mốt tạm thời mỗi khi ý tưởng bị hết, nhưng hiện giờ nó đang quay trở lại

b Thị hiếu cổ điển có thể dường như buồn tẻ, nhưng chúng đã chứng tỏ ngăn chặn được thị hiếu nhất thời

8 inspiration /,inspə'reiʃn/ (n): ‹sự/người/vật› truyền cảm hứng, gây cảm hứng

a His work is an inspiration to the marketing department

b Marta's high sales in Spain were an inspiration to other European reps

a Công việc của anh ta là một nguồn cảm hứng cho bộ phận tiếp thị

b Mức lương cao của Marta là nguồn cảm hứng cho những người đại diện thương mại (representatives) Châu Âu khác

9 market /'mæ:kit/ (v): mua bán sản phẩm; (n): thị trường, chợ, nơi mua bán

sản phẩm

a When Omar first began making his chutneys, he marketed them

door-to-door to gourmet shops.

b The market for brightly colored clothing was brisk last year, but it's

moving sluggishly this year

a Khi Omar bắt đầu làm ra tương ớt lần đầu tiên, ông ta đã chào hàng chúng tận nơi các cửa hàng dành cho người sành ăn

b Thị trường của trang phục màu sắc sặc sỡ rất phát đạt vào năm ngoái, nhưng nó lại chuyển động uể oải trong năm nay

10.persuasion /pə'sweiʒn/ (n): ‹sự› thuyết phục, làm cho tin (chú ý: persuade >

convince)

a The seminar teaches techniques of persuasion to increase sales

b Under his persuasion, she returned to school for her MBA

a Hội thảo giảng dạy những kỹ thuật thuyết phục để gia tăng doanh số

b Theo lời khuyên của anh ta, cô đã trở về trường để lấy bằng MBA (Master

of Business Administration: cử nhân quản trị kinh doanh)

11.productive /prə'dʌktiv/ (adj): sản xuất, sinh sản; sinh lợi nhiều, có hiệu quả

a The unproductive sales meeting brought many staff complaints

b Alonzo is excited about his productive staff

a Hội nghị kinh doanh phi lợi nhuận đã làm cho nhiều nhân viên phàn nàn

b Alonzo bị kích động về đội ngũ nhân viên sinh có hiệu quả của ông ta

12.satisfaction /,sætis'fækʃn/ (n): sự làm thỏa mãn, sự hài lòng

a Your satisfaction is guaranteed or you'll get your money back

b We will print the advertisement to your satisfaction

a Sự hài lòng của bạn được bảo đảm, hoặc là bạn sẽ được nhận lại tiền của mình

b Chúng tôi sẽ in ra bài quảng cáo để cho bạn vừa lòng

Word Families

verb attract The store's poor location did not help it attract customers

noun attraction Having a clown in the toy store was a foolproof attraction

for getting kids to enter

adjectiveattractive Lou ran his store on an old-fashioned premise: quality

merchandise at atttractive prices

─────────────────────────────────────────────

───────

verb compare She compared the prices before she made a decision

noun comparison Thre was no comparison in the quality of the two brands

adjectivecomparable To get an average for home costs, the agent sought prices

noun consumer The government tracks consumer spending closely.

adjectiveconsumable He ran a study of the use of consumable goods.

adjectivemarketable Once the sales manager decided to change the packaging,

the product became much more marketable

─────────────────────────────────────────────

───────

noun satisfaction Our highest priority is customer satisfaction

verb satisfy Henry was perfectly satisfied with his new fishing rod

adjectivesatisfactory The rods were not in satisfactory condition.

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 Marketing specialists have conducted extensive studies of what _

customers to a particular product

2 Smart shoppers will _ similar brands of an item before making a desision

3 If our work isn't to your _, please notify us within 60 days

(B) satisfactory (D) satisfied

4 Manufacturers like to know what features _ find useful

5 Without good _, good products can go unsold

6 A careful analysis of the _ products on the market indicated that our

product lacked innovation and optional features

Error Recognition

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 George found it was more productive and less expensive to inspiration loyalty in his current customers compared to the cost of advertising to attract new customers

8 Joelle cannot compete with the prices of jewelry found in stores, but she is able to persuasion consumers that her handmade products are unique works

of art

9 Adil's plan to market his soccer lessons meant persuading boys and girls that soccer was not a short-lived fad and convincing parents that he offered a better service comparison to local soccer camps

10.The restaurant used an age-old marketing strategy of continually attractive new customers and satisfying current customers with good food at good prices

Reading Comprehension

Read the following passage and write the words in the blanks below.

Yassir is getting ready to realize his dream: opening a business that sells plants

on the Internet After completing a business plan that helped him to determine that there was demand for his (11.) _ in the (12.) _, Yassir is ready to start promoting his business Having (13.) _ the bank that there was a market - that there were consumers willing to buy plants on the Internet - he needed to find these (14.) _

Once he has an established base, Yassir, like other business owners, will have

to continually (15.) _ new customers At the same time, he must make sure current customers are (16.) _ In order to be satisfied, (17.) _ customers must be happy with the product they receive Yassir's job is to (18.) _ these customers to gain their repeat business To do this, he will have to (19.) _ consumers that he offers a good product at a good price, especially when (20.) _ to the businesses with which he (21.) _ He hopes that Internet plant buyers are here to stay and not just part of a (22.) _

LISTENING COMPREHENSION

Look at the picture and listen to the sentences Choose the sentence that best describes the picture.

23.A B C D

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.How will the company attract new customers?

(A) By giving them trial products

(B) By giving them discounts

(C) By featuring happy customers in ads

(D) By holding an open house to promote products

27.Why does the store need to be more competitive?

(A) There's currently a recession

(B) Productivity has dropped lately

(C) There's a new competitor across the street

(D) New employees have little experience

Listen to the short talk Then read the questions and choose the best answer.

28.Who would listen to this talk?

(A) Customers

(B) Competitors

(C) Students

(D) Salespeople

29.What are they trying to identify?

(A) Their weaknesses

(B) How to price their service

(C) Their strong points

(D) Who the competition is

******

Words to learn

1 characteristic /,kærəktə'ristik/ (adj,n): đặc trưng, đặc điểm, đặc thù, cá biệt

a The cooking pot has features characteristic of the brand, such as resistant" handles

"heat-b One characteristic of the store is that it is slow in mailing refund checks

a Ấm đun có nét đặc trưng của thương hiệu, chẳng hạn như quai ấm chịu nhiệt

b Một đặc điểm của cửa hàng là nó chậm chạp trong việc gửi hóa đơn hoàn trả

2 consequence /'kɔnsikwəns/ (n): kết quả, hậu quả, hệ quả

a The consequence of not following the service instructions for your car is that the warranty is invalidated

b As a consequence of not having seen a dentist for several years, Lydia had several cavities

a Hậu quả của việc không làm theo các chỉ dẫn bảo dưỡng chiếc xe của bạn

đã khiến cho việc bảo hành bị mất hiệu lực

b Là hậu quả của việc không đi khám nha sĩ trong vài năm, Lydia đã bị vài răng sâu rỗng

3 consider /kən'sidə/ (v): cân nhắc, suy xét, suy nghĩ (một cách cẩn thận); lưu

ý, quan tâm

a The customer considered buying the VCR until he learned that the

warranty coverage was very limited

b After considering all the options, Della decided to buy a used car

a Người khách hàng cân nhắc mua đầu máy video trước khi ông ta biết rằng mức độ bảo hành là rất hạn chế

b Sau khi cân nhắc tất cả sự chọn lựa, Della đã quyết định mua chiếc xe cũ

4 cover /'kʌvə/ (v): che, phủ, trùm, bọc; bao gồm

a Will my medical insurance cover this surgery?

b Her car insurance provided for complete coverage against collision

a Hợp đồng bảo hiểm y tế của tôi liệu có bao gồm cho ca phẫu thuật này không?

b Hợp đồng bảo hiểm ô-tô của cô ta cung cấp sự bảo hiểm toàn bộ với việc

va đụng

5 expiration /,ekspi'reiʃn/ (n): sự mãn hạn, sự hết hạn, sự kết thúc

a Have you checked the expriration date on this yogurt?

b We can expect that the expiration of our Japan contract will impact sales next year

a Anh đã kiểm tra hạn sử dụng của món sữa chua này chưa?

b Ta có thể chắc rằng sự kết thúc hợp đồng với Nhật sẽ tác động đến doanh

số năm sau.

6 frequently /'fri:kwəntli/ (adv): thường xuyên, một cách thường xuyên

a Appliances frequently come with a one-year warranty

b Warranties for this kind of appliance are frequently limited in their

coverage

a Trang thiết bị thường có bảo hành một năm

b Những bảo đảm cho loại trang thiết bị này thường bị giới hạn trong phạm

vi của chúng

7 imply /im'plai/ (v): ngụ ý, hàm ý, ẩn ý, ý nói

a The guarantee on the Walkman implied that all damages were covered under warranty for one year

b The travel agent implied that our hotel was not in the safest part of the city, but, when pressed for details, he said the location was fine

a Giấy bảo đảm theo máy nghe nhạc Walkman đã ngụ ý rằng mọi hư hỏng đều được bao gồm trong thời hạn bảo hành là 1 năm

b Nhân viên du lịch ngụ ý rằng khách sạn của chúng tôi không nằm trong khu vực an toàn nhất của thành phố, thế nhưng, khi bị hỏi dồn chi tiết thì anh ta lại nói chỗ đó là tốt

8 promise /'prɒmis/ (n,v): hứa hẹn, cam đoan, bảo đảm

a A warranty is a promise the manufacturer makes to the consumer

b The sales associate promised that our new mattress would arrive by noon

9 protect /prə'tekt/ (v): bảo vệ, bảo hộ, che chở ≈ to guard

a Consumer laws are designed to protect the public against unscrupulous vendors

b You can protect yourself from scams by getting detailed information on the seller

a Luật tiêu dùng được thiết kế để bảo vệ công chúng trước những kẻ bán hàng vô lương tâm

b Bạn có thể tự vệ trước các mưu đồ bất lương bằng cách lấy thông tin chi tiết từ người bán

10.reputation /,repju:'teiʃn/ (n): danh tiếng, thanh danh, tiếng (tốt/xấu của nhân

vật)

a Even though the salesperson showed me a product I had never heard of, I bought it because of the good reputation of the manufacturer

b The company knew that the reputation of its products was the most

important asset it had

a Dù là người bán hàng cho tôi xem sản phẩm mà tôi chưa từng nghe nói tới, tôi đã mua nó bởi vì danh tiếng của nhà sản xuất

b Công ty biết rằng tiếng tăm sản phẩm của họ là thứ tài sản quan trọng nhất

mà họ có

11.require /ri'kwaiə/ (v): đòi hỏi, yêu cầu, cần phải

a A car warranty may require the owner to have it serviced by a certified mechanic

b The law requires that each item clearly display the warranty information

a Sự bảo hành xe hơi có thể đòi hỏi chủ xe phải đem đi sửa bởi thợ máy được chứng nhận

b Luật pháp yêu cầu mỗi món hàng trình bày rõ ràng thông tin về bảo hành

12.variety /və'raiəti/ (n): đa dạng, nhiều thứ/loại/vẻ khác nhau

a There's a variety of standard terms that you'll find in warranties

b A variety of unexpected problems appeared after the product had been on the market for about six months

a Có nhiều điều khoản tiêu chuẩn mà bạn sẽ thấy ở trong các phiếu bảo hành

b Có nhiều sự cố bất ngờ xuất hiện sau khi sản phẩm có trên thị trường vào khoảng 6 tháng

adverb characteristically Characteristically, she accused middle-level

management of the accounting error

─────────────────────────────────────────────

───────

verb consider You should consider carefully whether a product will

meet your needs

noun consideration After long consideration, Heloise decided that the

five-year warranty would be sufficient

adjectiveconsiderableThe fee for the extra year of protection was a

considerable expense

─────────────────────────────────────────────

───────

verb imply She implied that she had graduated from Harvard

noun implication What are the implications of the accident?

adjectiveimplicit It is implicit in her demands that if she doesn't get the

promotion, she will leave the company

─────────────────────────────────────────────

───────

verb protect Juan protected the warranty by taking excellent care of

his lawn mower

noun protection For your own protection, you should have a warranty that

provides for a replacement product

adjectiveprotective Alfredo is very protective of the condition of his car and

gets all the preventive maintenance his warranty requires

─────────────────────────────────────────────

───────

noun reputation The good reputation of the manufacturer inspired Maria

Jose to try the new product

adjectivereputable Because the company had a reputable name, I did not

spend sufficient time reading the details of the warranty

adjectivereputed The new store is reputed to carry items that are not of the

highest quality

─────────────────────────────────────────────

───────

verb require The warranty requires that you send the watch to an

approved repair shop to have it fixed

noun requirement The terms of the warranty divulge the legal requirement

the manufacturer has to the consumer

adjectiverequisite The warranty spelled out the requisite steps to take to

request a replacement product

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 The timing belt _ shows signs of wear after about 180,000 miles

3 If there is any _ of the director's involvement, we need to follow up

swiftly and thoroughly

4 The level of _ implied by the warranty was misleading

5 It can be very helpful to consider the _ of the manufacturer and the

merchant when making a major purchase

6 If the appliance breaks down within two years of purchase, the manufacturer

is _ to send you a replacement at no charge

Error Recognition

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 Claude read the required warranty only to find that, while the manufacturer promised to repair or replace the CD player, the coverage had expiration

8 Before buying a new appliance, compare the characteristics of similar products and their warranties, which protect your purchase and frequently various from product to product

9 Bassem discovered the consequent of not following instructions: because he had not had the required service performed on his car, his warranty coverage

no longer protected him from mechanical failure

10.It is especially important to consideration the reputation of a manufacturer when buying a product protected by an implied warranty

Reading Comprehension

Read the following passage and write the words in the blanks below.

characteristics coverage implies reputations

consequences expire promise required

consider frequently protect vary

Warranties are a seller's (11.) _ to stand behind its products Most major purchases like computers or cars come with a warranty, as do smaller purchases, like stereos or other electronic housewares Warranties are not (12.) _ by law, but are (13.) _ found on most products If you are making a purchase, you should (14.) _ the individual (15.) _ of a warranty, as each can (16.) _ in the amount of (17.) _ it provides At the minimum, warranties are required to promise that the product will do what it (18.) _ that it will do; for example, that a blender will blend or a hair dryer will dry hair Most warranties are good for a fixed time, then they (19.) _ You can (20.) _ yourself by buying products from companies with good (21.) _ and taking good care of your new purchase There are (22.) _ to not taking care of a product, as most warranties require that you use the product in a certain manner

Part II: Question - Response [00:29]

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.How long is the warranty effective?

(A) One year

(B) Two years

(C) Ten years

(D) The product's full life

27.What will happen if the buyer uses an unapproved mechanic?

(A) There are no consequences

(B) The warranty is no longer effective

(C) Protection is decreased by fifty percent

(D) The buyer gains full protection

Listen to the short talk Then read the questions and choose the best answer.

28.What is the point of the talk?

(A) Items under warranty must be fixed

(B) If an item is misused, the warranty may be invalidated

(C) Machines with unusual wear are difficult to repair

(D) Customers often don't understand warranties

29.Who is the audience for this talk?

(A) A factory repairperson

Words to learn

1 address /ə'dres/ (n): địa chỉ; diễn văn, bài nói chuyện, tác phong nói chuyện, sự

khôn khéo

(v): ghi địa chỉ, gửi đi; nhắm vào, nhằm vào, gọi/nói/viết cho ai

a The article praised her address to the steering committee

b Marco's business plan addresses the needs of small business owners

a Bài báo đã tán dương sự khôn khéo của cô ta đến với ban lãnh đạo

b Kế hoạch kinh doanh của Marco nhằm vào nhu cầu của những chủ doanh nghiệp nhỏ

2 avoid /ə'vɔid/ (v): tránh, tránh khỏi; hủy bỏ, bác bỏ

a To avoid going out of business, owners should prepare a proper business plan

b Lloyd's errors in accounting could have been avoided by a business

consultation with his banker

a Nhằm tránh lụn bại việc làm ăn, những người chủ nên chuẩn bị một kế

5 evaluate /i'væljʊeit/ (v): đánh giá, định giá; ước lượng

a It's important to evaluate your competition when making a business plan

b The lenders evaluated our creditability and decided to loan us money

a Đánh giá sức cạnh tranh của bạn là việc quan trọng khi lập một kế hoạch

kinh doanh.

b Người cho vay đánh giá uy tín của chúng tôi và đã quyết định cho chúng tôi vay tiền

6 gather /'gæðə/ (v): tập hợp, tụ thập, thu thập; kết luận, suy ra

a We gathered information for our plan from many sources

b I gather that interest rates for small businesses will soon change

a Chúng tôi thu thập thông tin cho bản kế hoạch của mình từ nhiều nguồn

b Tôi kết luận rằng tỷ suất lợi nhuận của các việc kinh doanh nhỏ sẽ thay đổi nhanh chóng

7 offer /'ɒfə/ (n,v): đề xuất, đề nghị, chào mời, chào hàng, dạm, hỏi, ướm

a Devon accepted our offer to write the business plan

b Jackie must offer her banker new statistics in order to encourage the bank

to lend her money toward her start-up business

a Devon đã chuấp thuận đề nghị của chúng tôi để viết một bản kế hoạch kinh doanh

b Jackie phải cung cấp cho chủ ngân hàng các con số thống kê mới nhằm để khuyến khích ngân hàng cho cô mượn tiền để khởi nghiệp

8 primarily /prai'merəli/ (adv): trước hết, đầu tiên; chính, chủ yếu, quan trọng

9 risk /risk/ (n): nguy cơ, nguy hiểm, rủi ro

a The primary risk for most start-up businesses is insufficient capital

b Expanding into a new market is a big risk

a Nguy cơ lớn nhất đối với hầu hết các cuộc khởi nghiệp là thiếu vốn

b Mở rộng sang một thị trường mới là một nguy cơ lớn

10.strategy /'strætədʒi/ (n): chiến lược, sự vạch kế hoạch hành động

a A business plan is a strategy for running a business and avoiding

problems

b Let's develop a strategy for promoting our ice cream parlor

a Một kế hoạch kinh doanh là một chiến lược để vận hành công việc và tránh các rắc rối

b Chúng ta hãy phát triển một kế hoạch hành động để thúc đẩy cửa hiệu kem của chúng ta

11.strong /strɒŋ/ (adj): khỏe, mạnh, tốt, bền, kiên cố; đanh thép, kiên quyết; sôi

nổi, nhiệt tình

a The professor made a strong argument for the value of a good business

12.substitution /,sʌsti'tjʊ:ʃn/ (n): sự đổi, sự thay thế

a Your substitution of fake names for real ones makes the document seem insincere

b There is no substitution for hard work and perseverance

a Việc anh lấy tên giả thay cho tên thật khiến cho tài liệu có vẻ như không thành thật

b Không gì có thể thay thế được sự chăm làm và tính kiên trì

Word Families

verb avoid It is best to avoid get-rich-quick schemes

noun avoidance Your avoidance of these issues will not make them go

away

adjectiveavoided The avoided question became more important over time

─────────────────────────────────────────────

───────

verb demonstrate Let me demonstrate how this computer program works

noun demonstration After the lecture, there was a demonstration of new

marketing techniques

adjectivedemonstrative The densely encoded programming was demonstrative

of the computer language of the era

─────────────────────────────────────────────

───────

verb develop Our assistant is to develop a cogent business plan

noun development The plan was under development and would not be

ready for months

noun developer The job developer was kept busy trying to place the

recent college graduates

─────────────────────────────────────────────

───────

verb evaluate Please review these articles and evaluate their usefulness

for our plan

noun evaluation Yoko feared the professor's evaluation of her business

plan

noun evaluator The independant evaluator reviewed our business plan

and gave us good feedback

─────────────────────────────────────────────

verb strategize Instead of going into a panic, let's strategize the best way

to meet the deadline

noun strategy The business plan lays out a strategy for future growth

adjectivestrategic The handout outlined the strategic points to cover in a

verb substitute Don't try to substitute intuition for good planning

adjectivesubstituted Customers complain whenever the substituted product is

of lesser value, even though we don't charge them for it

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 You cannot _ learning how to use the new software as it will be needed in daily operations from now on

5 If we think _, we can come up with a plan that promises success

(A) strategize (C) strategically

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 By addressing potential problem upfront, Carlos was able to demonstration

to his banker that he had gathered enough information to avoid business failure

8 In a risky attempt to expand business, the company, whose primary focus was selling furniture, embarked on a strategy that involved offers interior design services

9 Our business instructor strongly believes there is no substitution for a developed business plan, so all of his students were required to develop a plan that he would evaluation and give helpful criticism on

well-10.Ms Martinez developed her business plan by addressing the risky found in the market and demonstrating way to avoid them

Reading Comprehension

Read the following passage and write the words in the blanks below.

demonstrate gathering risks substitute

Every business must (11.) _ a business plan The business plan's (12.) _ purpose is to improve the entrepreneur's control over the business and to help him (13.) _ common mistakes It is not an over-statement to say that a business will fail or succeed on the (14.) _ of its business plan, so there is no (15.) _ for a well-prepared plan The business plan documents the (16.) _ for growing the business Think of the business plan as a road map the that describes in which direction the company is going, what its goals are, and how

it is going to get there

In developing the plan, the entrepreneur will conduct research to determine a systematic and realistic (17.) _ of the company's chances for success in the marketplace In creating the plan, the entrepreneur must research the company's target market and define its potential The entrepreneur must be able to prove through research that customers in the market need the good or service that is (18.) _ and that a sufficient number of potential customers exists to support the business

A bussiness plan also looks at the (19.) _ the business faces Chief among these is competitors The business plan must analyze the company's competition

by (20.) _ information on competitors' market share, products, and strategies The plan should (21.) _ what distinguishes the entrepreneur's products or services from others already in the market It is also common for businesses to fail because the owner fails to invest or seek sufficient capital to run the business A good business plan should (22.) _ this issue as well

LISTENING COMPREHENSION

Part I: Picture [00:03]

Look at the picture and listen to the sentences Choose the sentence that best describes the picture.

23.A B C D

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.How do the speakers feel about Alexa's business plan?

(A) She has gathered too much data

(B) She has taken on too much risk

(C) She made many obvious mistakes

(D) She is serious-minded and cautious

27.What is the main challenge?

(A) Finding the right trade jounals

(B) Understanding the competitor's market share

(C) Finding a substitute

(D) Affording trade association fees

Listen to the short talk Then read the questions and choose the best answer.

28.What is the topic of the talk?

(A) Long-term growth plans

(B) An offer for a leveraged buyout

(C) How to minimize risk

(D) Where to borrow funds

29.How will the company fund its growth?

(A) Bank loans

(B) Profits

(C) Sale of stocks

(D) Owner investment

2 arrangement /ə'reindʒmənt/ (n): ‹sự› thu xếp, dàn xếp, sắp xếp, sắp đặt

a The travel arrangements were taken care of by Sara, Mr Billing's capable assistant

b The arrangement of speakers was alphabetical to avoid any hurt feelings

a Việc thu xếp chuyến đi được chịu trách nhiệm bởi Sara, trợ lý có năng lực của ông Billing

b Các diễn giả sắp xếp theo thứ tự chữ cái để tránh bất kỳ cảm giác xúc phạm (tự ái) nào

3 association /ə,səʊʃi'eiʃn/ (n): hội, hội liên hiệp, đoàn thể; ‹sự› kết hợp, liên

kết, liên hợp

a Membership in a trade or professional association provides business

contacts and mutual support

b Local telephone companies formed an association to serve common goals, meet their common needs, and improve efficiency

a Tư cách hội viên trong một hội kinh doanh hoặc hội nghề nghiệp cung cấp các mối giao thiệp làm ăn và hỗ trợ lẫn nhau

b Các công ty điện thoại địa phương thành lập một hội liên hiệp để phục vụ các mục đích chung, đáp ứng các nhu cầu chung của họ và cải thiện hiệu quả

4 attend /ə'tend/ (v): tham dự, có mặt; chăm sóc, phục vụ; đi theo, đi kèm, hộ

tống

a We expect more than 100 members to attend the annual meeting

b The hotel manager attended to all our needs promptly

a Chúng tôi hy vọng hơn 100 thành viên đến tham dự cuộc họp thường niên

b Giám đốc khách sạn phục vụ tất cả nhu cầu của chúng tôi một cách sốt sắng

5 get in touch /tʌf/ (v): liên lạc với, tiếp xúc với, giữ quan hệ với, có dính líu

6 hold /həʊd/ (v): cầm, nắm, giữ; chứa, đựng; tổ chức, tiến hành

a This meeting room holds at least 80 people comfortably

b She holds an annual seminar that is very popular

a Phòng họp này chứa được thoải mái ít nhất 80 người

b Bà ấy tổ chức một cuộc hội thảo thường niên rất là nổi tiếng

7 location /ləʊ'keiʃn/ (n): vị trí, khu đất, hiện trường

a The location of the meeting was changed from the Red Room to the Green Room

b Disney World was the perfect location for the annual meeting since many members could bring their families

a Vị trí họp đã được thay đổi từ phòng Đỏ sang phòng Xanh

b Thế giới Disney là một nơi lý tưởng cho cuộc họp thường niên bởi vì nhiều thành viên có thể mang theo gia đình họ

8 overcrowded /,əʊvə'kraʊdid/ (adj): chật ních, đông nghịt

a As soon as the guests entered the dining room for dinner, Sue Lin could see that the room would become overcrowded

b To avoid being overcrowded, we limited the number of guests that

members could bring

a Ngay khi các vị khách vào phòng ăn để dùng bữa, Sue Lin có thể thấy rằng căn phòng trở nên chật ních

b Để tránh trở nên quá đông, chúng tôi hạn chế lượng khách mà thành viên

có thể đem theo

9 register /'redʒistə/ (n): sổ, sổ sách; (v): đăng ký, ghi vào sổ

a According to the register, more than 250 people attended the afternoon seminar

b Hotels ask all guests to register and give a home address

a Theo sổ đăng ký, đã có hơn 250 người tham dự buổi hội thảo chiều

b Các khách sạn đề nghị tất cả khách phải đăng ký và cung cấp địa chỉ nhà

10.select /si'lekt/ (v,adj): chọn lựa, chọn lọc, tuyển chọn

a The conference participant selected the marketing seminar from the

various offerings

b The winners were a select group

a Người tham dự hội nghị dã chọn cuộc hội thảo tiếp thị trong số nhiều cuộc khác nhau

b Những người chiến thắng là một nhóm có chọn lọc (nhóm dành riêng).

11.session /'seʃn/ (n): phiên, kỳ, buổi (họp, học)

a The morning sessions tend to fill up first, so sign up early

b Due to the popularity of this course, we will offer two sessions

a Các phiên họp sáng có khuynh hướng kín chỗ trước hết, vì vậy hãy đăng

ký sớm

b Do sự nổi tiếng của khóa học này, chúng tôi sẽ đưa ra 2 buổi học

12.take part in (v): tham dự, tham gia (to join, to participate)

a The format for the session is very informal, which makes it easier for people to take part in the discussion

b We could not get enough people to take part in the meeting, so we

verb accommodate The hotel staff was able to accommodate our many

needs for the conference

noun accommodationThe accommodations at the hotel include swimming

pool, gym, and restaurant

adjectiveaccommodatingThe conference center manager was extremely

accommodating and tried to make our stay pleasant

─────────────────────────────────────────────

───────

noun arrangement Nobody could understand the seating arrangement

verb arrange We will arrange the chairs in a circle

adjectivearranged The arranged flowers didn't look like those we chose

from the catalog

verb attend Gillian attended the reception for visiting ambassadors

noun attendee More than 500 attendees packed the ballroom

noun attendance Attendance was low for this year's annual meeting

─────────────────────────────────────────────

verb select Since there are overlapping workshops, participants will

have to select which one most appeals to them

noun selection His dinner selection of stuffed quail sounded better on the

menu than it looked on the plate

adjectiveselective The planning committee was very selective about who

received invitations

─────────────────────────────────────────────

───────

verb register The registered for his classes via the Internet

noun register The hotel's register showed that only half the members

had arrived

noun registration Registration is a detail-oriented and crucial part of

running any meeting

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 The banquet room could _ up to 750 for dinner

(A) accommodated (C) accommodation

3 For most people, Samco is _ with computer chip production

(B) associated (D) association

4 We expect that fewer guests will _ the evening gala

6 By adding more class _, the staff was able to please more members

Error Recognition

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 The location could not hold the 50 people who registration for the session, so

the room felt terribly overcrowded.

8 Before select a site and making final arrangements for their annual convention, associations like to tour the conference facility and get in touch with the site manager

9 Conference participants like to take part in as many sessions as possible, so hold the meetings sequentially in adjacent locations can be helpful

10.When you select a conference site, make sure there are places for spouses accompanying the attendance to arrange to visit

Reading Comprehension

Read the following passage and write the words in the blanks below.

accommodate attending location select

arrangements get in touch overcrowded sessions

Many (11.) _ and organizations hold annual conferences so that their members can (12.) _ with each other and (13.) _ educational programs When planning a conference, event coordinators try to have a variety of (14.) _ so people (15.) _ can (16.) _ a workshop or meeting that best suits their needs When making (17.) _ for a conference, they look for a site that will (18.) _ all their needs The site should be able to (19.) _ the number of people expected to attend, without the meeting rooms being (20.) _ Good event coordinators tour the site before making a final decision because brochures cannot show all the necessary details Having meetings in a fun (21.) _ can really encourage people to (22.) _ for the meeting

Listen to the question and the three responses Choose the response that best answers the question.

24.A B C 25.A B C

Listen to the short dialogs Then read the question and choose the best

response.

26.Why are they having difficulty arranging a site?

(A) It's a busy time of year

(B) They procrastinated

(C) Because of their group size

(D) Because the coordinator has been sick

27.What will they do during the tour?

(A) Choose a hotel

(B) Take photographs

(C) Attend to details

(D) Complain to the manager

Listen to the short talk Then read the questions and choose the best answer.

28.What is the topic of the talk?

(A) Accommodating disabled people

(B) Legal responsibility for off-site events

(C) Arranging conferences

(D) Preparing convention catalogs

29.Where are the speakers?

1 access /'ækses/ (n): lối vào, đường vào; sự/quyền truy cập; (v): truy cập, lấy

được, thu được

a You can't gain access to the files unless you know the password

b We accessed the information on the company's web site

a Anh không có được quyền truy cập file trừ phi anh biết mật khẩu

b Chúng tôi đã truy cập thông tin từ web site của công ty

2 allocate /'æləkeit/ (v): cấp cho, phân phối, phân phát, chia phần; chỉ định,

định rõ vị trí

a The office manager did not allocate enough money to purchase software

b The soffware architect did not allocate enough memory for the sound card

to work in your computer

a Người quản lý văn phòng không cấp đủ tiền để mua sắm phần mềm.

b Người xây dựng phần mềm không cấp phát đủ bộ nhớ cho card âm thanh

để làm việc trên máy tính của bạn

3 compatible /kəm'pætəbl/ (adj): tương thích, tương hợp, hợp nhau, có thể

dùng được với nhau

a This operating system is not compatible with this model computer

b Users of software applications want new versions to be compatible with current versions

a Hệ điều hành không tương thích với kiểu máy tính này

b Những người sử dụng ứng dụng phần mềm muốn có những phiên bản mới tương thích với phiên bản hiện hành

4 delete /di'li:t/ (v): xóa đi, bỏ đi, gạch đi (to remove, to erase)

a The technicians deleted all the data on the disk accidentally

b This button on the keyboard deletes the characters from the screen

a Kỹ thuật viên đã vô tình xóa mọi dữ liệu trên đĩa

b Phím này ở bàn phím xóa các ký tự trên màn hình

5 display/di'splei/ (n,v): hiển thị, biểu lộ, phô bày, trình bày, trưng bày

a The light on the LCD display is too weak

b The accounting program displays a current balance when opened

a Ánh sáng ở trên màn hình LCD hiển thị quá yếu

b Chương trình kế toán hiển thị một con số cân bằng thu chi khi mở

(chương trình đó) ra

6 duplicate /'du:plikeit/ (v): sao lại, làm thành 2 bản, gấp đôi, nhân đôi

a I think the new word processing program will duplicate the success of the one introduced last year

b Before you leave, please duplicate that file by making a copy on the ROM

CD-a Tôi nghĩ rằng chương trình xử lý văn bản mới sẽ thành công gấp đôi so với chương trình được giới thiệu hồi năm ngoái

b Trước khi ngừng làm việc, anh hãy vui lòng nhân bản file đó bằng cách copy từ CD-ROM

7 failure /'feiljə/ (n): hỏng, thiếu, yếu, trượt, thất bại, bất thành

a Your failure to inform us about the changed password cost the company a day's work

b The repeated failure of her printer baffled the technician

a Anh không thông báo cho chúng tôi về mật khẩu bị đổi đã làm tốn công ty

1 ngày làm việc

b Sự hỏng hóc nhiều lần trong việc in ấn của cô ta đã gây trở ngại cho kỹ thuật viên

8 figure out /'figə/ (v): tìm hiểu, đoán ra, tính toán ra, giải ra

a By examining all of the errors, the technicians figured out how to fix the problem

b We figured out that it would take us at least ten minutes to download the

9 ignore /ig'nɔ:/ (v): bỏ qua, phớt lờ, không để ý tới

a When the director is working at the computer, she ignores everything around her

b Don't ignore the technician's advice when connecting cables

a Khi người giám đốc đang làm việc với máy tính, bà không còn biết gì đến xung quanh

b Đừng bỏ qua lời khuyên của kỹ thuật viên khi kết nối các sợi cáp

10.search /sɜ:tʃ/ (n): tìm kiếm; điều tra, thăm dò

a Our search of the database produced very little information

b The computer searched for all names that began with 'W'

a Việc tìm kiếm trong cơ sở dữ liệu của chúng tôi đã đem lại rất ít thông tin

b Máy tính tìm kiếm mọi cái tên bắt đầu bằng chữ 'W'

11.shut down /'ʃʌt,daʊn/ (v): tắt máy, ngừng hoạt động, chấm dứt; đóng cửa,

kéo cửa xuống

a Please shut down the computer before you leave

b We always shut down the air conditioning system on the weekend

a Vui lòng tắt máy trước khi bạn ngừng làm việc

b Chúng tôi luôn tắt hệ thống điều hòa nhiệt độ vào dịp cuối tuần

12.warning /'wɔ:niŋ/ (n): ‹sự/lời› cảnh báo, báo trước (có nguy hiểm hoặc gặp

vấn đề rắc rối)

a The red flashing light gives a warning to users that the battery is low

b Flashing images on a web page are designed to attract users' attention

a Ánh sáng nhấp nháy màu đỏ đưa ra sự cảnh báo với người dùng rằng pin

adjectiveaccessible The staff assistant always keeps the door to her office

open to show she is accessible

─────────────────────────────────────────────

───────

verb allocate Marla didn't allocate enough time to train the new hires

on our computer systems

noun allocation A different allocation of resources could certainly

strengthen the R&D department

adjectiveallocated The allocated money was never spent on new monitors

─────────────────────────────────────────────

───────

verb duplicate If we work hard, we can duplicate last year's sales records

for computers

noun duplicate Don't worry, I have a duplicate on my hard drive

noun duplication His success at our company was based on the duplication

of management techniques he had used elsewhere in his career

─────────────────────────────────────────────

───────

noun failure The power failure caused the system to shut down

verb fail We failed to tell you that your records were deleted

adjectivefallible Everyone can make a mistake Even a computer is

fallible

─────────────────────────────────────────────

───────

verb ignore Unfortunately, she ignored the warning about the virus

noun ignorance His ignorance of this word processing program surprised

verb warn We were warned that our e-mail was not private

noun warning The warning was written on the box

adjectivewarning The warning signs were all there; we should have paid

attention to them

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 In order to _ your e-mail messages, you must type in your password

(A) duplication (C) duplicator

6 The computer will _ you to save your work before quitting

Error Recognition

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 Our competitors learned our password and were able to access our computer records and deletion our data

8 The board warned us that they planned to shut our department, but we figured in a way to convince them that we were vital to the organization

9 If the software is not compatible with the operating system, the computer may fail to function and shut down without warn

10.Our storeroom is full of software programs that are either duplicates, not compatibility, or those that no one can figure out how to use

Reading Comprehension

Read the following passage and write the words in the blanks below.

allocate display figure out shut down

compatible duplicate ignore warning

When I try to (11.) _ my computer, a (12.) _ pops up that says "Low Memory." From there, I can't (13.) _ what to do The computer won't let me (14.) _ any of my files, so I can't (15.) _ for those that I could delete I've already (16.) _ all of my (17.) _ files, and I can't believe that my remaining files are using up so much memory I'd be happy to (18.) _ the computer's warning, but I have no option, since the (19.) _ is frozen on this message Do you think I've (20.) _ to understand something about the operations of this computer? If you can, would you please (21.) _ a few minutes in your busy schedule to help me solve this dilemma? As I said before, I'm sure that my software is (22.) _ and is not the source of this problem

LISTENING COMPREHENSION

Part I: Picture [00:03]

Look at the picture and listen to the sentences Choose the sentence that best describes the picture.

23.A B C D

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.What upsets the woman?

(A) The war has lasted too long

(B) They didn't allocate enough time

(C) Her son is getting a bad education

(D) Spending on education is less than on the military

27.What happens when the main tries to access his e-mail?

(A) The computer shuts down

(B) A warning appears on the screen

(C) She hears a beeping noise

(D) The screen turns blank

Listen to the short talk Then read the questions and choose the best answer.

28.What does the speaker suggest that listeners do?

(A) Buy his software

(B) Read the manual

(C) Figure out the program by tinkering with it

(D) Consult the competitor's manual to check for compatibility

29.What problems could users face?

(A) Their warranties could be invalidated

(B) Their warning systems could malfunction

(C) Their computers could shut down without warning

(D) Their manuals could be inaccurate

a The company's first priority was to find an affordable phone system.

b Obviously, the computer systems that are affordable for a Fortune 500 company will not be affordable for a small company

a Ưu tiên trước hết của công ty là tìm một hệ thống điện thoại có đủ khả năng (hoạt động)

b Rõ ràng là các hệ thống máy tính có đủ khả năng cho một công ty trong danh sách Fortune 500 (500 công ty hàng đầu) sẽ không đủ khả năng đối với một công ty nhỏ

2 as needed /'æz'ni:did/ (adv): khi cần, lúc cần

a The courier service did not come every day, only as needed

b The service contract states that repairs will be made on an as-needed basis

a Dịch vụ đưa thư không đến vào mọi ngày, nó chỉ đến khi cần (khi có thư)

b Hợp đồng dịch vụ nói rằng việc sửa chữa sẽ được thực hiện dựa trên cơ sở mỗi khi cần

3 be in charge of (v): chịu trách nhiệm về; đang điều khiển, đang chỉ huy

a He appointed someone to be in charge of maintaining a supply of paper in the fax machine

b Your computer shoud not be in charge of you, rather you should be in

charge of your computer

a Ông ấy chọn người nào đó chịu trách nhiệm duy trì việc cung cấp giấy cho máy fax

a Máy tính của bạn không phải chịu trách nhiệm về bạn, đúng hơn là bạn

phải chịu trách nhiệm về máy tính của mình

4 capacity /kə'pæsiti/ (n): sức chứa, dung tích, khả năng chứa đựng; khả năng,

5 durable /'djuərəbl - 'dʊərəbl/ (adj): bền, lâu, lâu bền

a This printer is so durable that, with a little care, it will last another five

b These chairs are more durable than the first ones we looked at

a Máy in này bền đến nỗi, với một chút bảo dưỡng, nó sẽ tồn tại 5 năm thêm một lần nữa

b Những cái ghế này bền hơn nhiều những cái ghế đầu tiên mà chúng ta đã thấy

6 initiative /i'niʃiətiv/ (adj): bắt đầu, khởi đầu, khởi xướng; (n): bước đầu, khởi

7 physically /'fizikli:/ (adv): về thân thể/cơ thể/thể chất; theo quy luật tự nhiên,

một cách vật lý

a The computer screen is making her physically sick

b Physically moving your screen from one place on the desk to another can help reduce same-position-strain syndrome

a Màn hình máy tính khiến cho cô ta khó chịu về mặt thể chất

b Di chuyển vật lý màn hình của bạn từ một chỗ ở trên bàn đến một chỗ khác có thể giúp giảm hội chứng căng thẳng do vị trí đơn điệu

8 provider /prə'vaidə/ (n): người cung cấp, nhà cung cấp (supplier)

a The deparment was extremely pleased with the service they received from the phone provider

b As your health service provider, we want to make sure you are happy and satisfied with the service you are receiving

a Bộ phận hết sức hài lòng với dịch vụ mà họ nhận được từ nhà cung cấp dịch vụ điện thoại

b Là nhà cung cấp dịch vụ sức khỏe cho anh, chúng tôi muốn bảo đảm rằng anh vui vẻ và hài lòng với dịch vụ mà anh đang nhận được

9 recur /ri'kɜ:/ (v): lặp lại, diễn lại, tái diễn, tái phát; lặp đi lặp lại

a The subject of decreasing sales recurs in each meeting, sometimes several times

b The managers did not want that particular error to recur

a Đề tài về sự sút giảm doanh số lặp đi lặp lại trong mỗi cuộc họp, đôi khi đến vài lần

b Các trưởng phòng không muốn những lỗi cá biệt đó lại tái diễn

10.reduction /ri'dʌkʃn/ (n): ‹sự› giảm, hạ, thu nhỏ, hạ thấp (lessening, decrease)

a The outlet store gave a 20 percent reduction in the price of the shelves and

b The reduction in office staff has made it necessary to automate more job functions

a Cửa hàng tiêu thụ đã giảm giá 20% với các kệ sách và tủ sách

b Sự giảm bớt nhân viên văn phòng khiến cần đến tự động hóa nhiều hơn đối với công việc

11.stay on top of (v): nắm bắt tình hình (đang xảy ra), hiểu biết thông tin mới

nhất

a In order to stay on top of her employees' progress, she arranged weekly breakfast meetings

b In this industry, you must stay on top of current developments

a Nhằm nắm bắt tình hình tiến triển của nhân viên của mình, bà ấy sắp xếp các cuộc họp có điểm tâm vào mỗi tuần

b Trong ngành công nghiệp này, anh phải nắm bắt được tình hình về các diễn biến hiện tại

12.stock /stɒk/ (n): kho/hàng dự trữ; vốn, cổ phần; (v): cung cấp (hàng), tích trữ

a The employees stocked the shelves on a weekly basis

b The office's stock of toner for the fax machine was quickly running out

a Các nhân viên trữ hàng lên kệ căn cứ theo mỗi tuần

b Ống mực máy fax, hàng dự trữ cho văn phòng, đã nhanh chóng hết sạch

Word Families

adjectiveaffordable Board-band access to the Internet became more

affordable at the beginning of the millenium

verb afford Lucinda has taken so much leave this year that she can't

afford to miss another day's work

noun affordability We looked into the affordability of placing a scanner at

each designer's desk

─────────────────────────────────────────────

───────

verb initiate The company will initiate its new products at the

beginning of the year

noun initiative The manager, knowing how concerned his employees

were, took the initiative to provide training for them on the new equipment

noun initiation As an initiation into the sales field, Mr Jenkins was given

the most problematic customer's account

─────────────────────────────────────────────

───────

adverb physically The vagrant had to be physically removed from the

building

adjectivephysical The physical presence of a computer engineer is vastly

superior to telephone tech support

noun physicque We need a model with a proportional physicque.

─────────────────────────────────────────────

───────

verb provide The company provides a five-year warranty on its

products

noun provider As your provider of network services, I promise to give

you the best prices and service

noun provision Our provisions of supplies should last to the end of the

quarter

─────────────────────────────────────────────

───────

verb recur We don't want that problem to recur every month

noun recurrence Every recurrence of the same problem costs us money

adjectiverecurring Recurring problems waste time and money

─────────────────────────────────────────────

───────

verb reduce Buying in bulk can help to reduce costs

noun reduction The introduction of the fax machine created a noticeable

increase in phone bills

adjectivereducible Although our system is working at capacity, the amount

of information being processed is not reducible

─────────────────────────────────────────────

───────

Incomplete Sentences

Choose the word that best completes the sentence.

1 _ is still a major concern for inner-city schools that want to install

computers

2 Hoping to repeat the success of the previous year's sales _, the vice

president held a meeting of all the managers

(B) initiating (D) initiation

3 The athlete's extraordinary _ distracted customers from the auto itself

4 As promised in our last meeting, this contract _ you with the best prices

5 When a problem _ frequently, it is time to reexamine the process

6 The employee preferred to have a _ in salary than to have to continue working with her outdated computer.

Error Recognition

Choose the underlined word or phrase that should be rewritten and rewrite it.

7 The new account manager took the initiative of promising to stay on top of orders by physical inspecting the warehouse stock

8 Ordering as need as discouraged by the provider who was in charge of maintaining a high capacity turnover

9 A plan to reduce the physical space allotted to each employee is a recurs idea that is usually initiated by a new manager

10.The company initiating an affordable new program for the division that reduced wastes and increased capacity

Reading Comprehension

Read the following passage and write the words in the blanks below.

as needed is in charge of provider stays on top of

capacity initiates recurring stock

Many companies have one person or a department that (11.) _ running the office If you have ever worked for a company that doesn't have an office manager, you very quickly learn to appreciate the importance of the job Who is

in charge of placing orders? Who services the fax machine or printer? Who makes sure that the office is presentable for customers? Are the new conference tables and shelves (12.) _as well as (13.) _?

It is the office manager's responsibility to maintain an efficient and running office He or she looks for ways to (14.) _ costs and minimize interruptions in the day-to-day operations Whereas functional managers know the (15.) _ of their employees, the office manager knows the (16.) _ capacity of the office and the supplies and machines that are in the office

smooth-The office manager (17.) _ the ordering of furniture and supplies, and (18.) _ changing office technology Over time, he or she may notice (19.) _ problems that require changing a service (20.) _ Furniture and large items are ordered on an (21.) _ basis Other frequently used materials, such as paper, folders, and mailing materials, are on an automatic ordering schedule and a (22.) _ those supplies is on hand at the office

LISTENING COMPREHENSION

Look at the picture and listen to the sentences Choose the sentence that best

describes the picture.

23.A B C D

Listen to the question and the three responses Choose the response that best answers the question.

Listen to the short dialogs Then read the question and choose the best

response.

26.What does the woman want to buy?

(A) Office furniture

(B) Durable electronic equipment

Listen to the short talk Then read the questions and choose the best answer.

28.Why don't they order units on an as-needed basis?

(A) They're more expensive

(B) The provider won't take individual orders

(C) Delivery time is too long

(D) Nobody takes the initiative to place the order

29.What kind of provider could help them?

(A) A less pushy provider

(B) A more aggressive provider

(C) One with better prices

(D) One with a web site

***********************************[end]***************************